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    Scale Ai 中断历史

    50 Scale Ai incidents · 2021年8月 — official updates, affected components, duration and resolution details.

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    Degraded performance

    开始时间 2025年1月6日 UTC 19:34 · 2h 37m

    Outage重大事件
    受影响的组件
    APIPlatformWeb Application
    1. 2025年1月6日 UTC 19:34investigating

      We are currently investigating this issue.

    2. 2025年1月6日 UTC 19:40investigating

      We are continuing to investigate this issue.

    3. 2025年1月6日 UTC 22:11resolved

      This incident has been resolved.

    Site Outage

    开始时间 2024年4月26日 UTC 19:24 · 36m

    Issues轻微事件
    受影响的组件
    APIPlatformWeb Application
    1. 2024年4月26日 UTC 19:24investigating

      We are currently investigating this issue.

    2. 2024年4月26日 UTC 20:01resolved

      This incident has been resolved.

    Nucleus Degraded Performance

    开始时间 2024年3月19日 UTC 10:08 · 3h 14m

    Issues轻微事件
    受影响的组件
    Nucleus
    1. 2024年3月19日 UTC 10:08investigating

      Nucleus and Data Engine is currently experiencing degraded performance. Pages and queries will take longer to respond than usual.

    2. 2024年3月19日 UTC 12:37monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年3月19日 UTC 13:22resolved

      This incident has been resolved.

    Cloudflare Outage

    开始时间 2024年1月15日 UTC 19:54 · 6h 19m

    Outage严重事件
    受影响的组件
    Commercial Web Application
    1. 2024年1月15日 UTC 19:54investigating

      We are currently investigating this issue.

    2. 2024年1月15日 UTC 19:55investigating

      Cloudflare has implemented a fix and seems to be resolving any certificate issues.

    3. 2024年1月15日 UTC 19:55investigating

      Confirmed that the issue has been resolved.

    4. 2024年1月16日 UTC 02:13resolved

      This incident has been resolved.

    Donovan Web Application Outage

    开始时间 2023年11月20日 UTC 19:59 · 32m

    Outage严重事件
    受影响的组件
    Commercial Web Application
    1. 2023年11月20日 UTC 19:59investigating

      We are currently investigating an application issue. We will post updates shortly.

    2. 2023年11月20日 UTC 20:27monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年11月20日 UTC 20:31resolved

      This incident has been resolved.

    Site Outage

    开始时间 2023年10月23日 UTC 19:29 · 1h 9m

    Pending
    受影响的组件
    APIDocument AISpellbookQuality AssurancePlatformWeb ApplicationNucleus
    1. 2023年10月23日 UTC 19:29investigating

      We are currently investigating an issue, some operations are experiencing high latency or are failing.

    2. 2023年10月23日 UTC 20:25monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年10月23日 UTC 20:38resolved

      This incident has been resolved.

    Elevated Error Rate

    开始时间 2023年9月18日 UTC 18:35 · 23h 15m

    Outage严重事件
    受影响的组件
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 2023年9月18日 UTC 18:35investigating

      We are currently investigating this issue.

    2. 2023年9月18日 UTC 19:09identified

      We are seeing elevated error rates with our cloud provider. We are currently investigating the issue.

    3. 2023年9月18日 UTC 23:25identified

      We are continuing to work on mitigating the issue. Our website is experiencing a technical issue with the hosting provider. Current ETA for resolution is ~2 hours, or around 6:30 PT.

    4. 2023年9月19日 UTC 00:30monitoring

      A temporary fix has been implemented and we are monitoring the status of the platform

    5. 2023年9月19日 UTC 00:52monitoring

      We are continuing to monitor for any further issues.

    6. 2023年9月19日 UTC 17:50resolved

      This incident has been resolved.

    Spellbook Application Error

    开始时间 2023年5月16日 UTC 23:12 · 1h 16m

    Outage严重事件
    受影响的组件
    Spellbook
    1. 2023年5月16日 UTC 23:12identified

      We have identified a platform issue impacting all Spellbook applications. Applications will not appear in the UI or be available over the API. We are deploying a fix for this issue.

    2. 2023年5月16日 UTC 23:48identified

      The fix for the deployment is in progress now.

    3. 2023年5月17日 UTC 00:27resolved

      The Spellbook application is fully back up and operational.

    Catalog Forge Platform Unresponsive

    开始时间 2023年4月28日 UTC 14:26 · 3h 14m

    Outage严重事件
    受影响的组件
    Catalog Forge
    1. 2023年4月28日 UTC 14:26investigating

      We are currently investigating this issue.

    2. 2023年4月28日 UTC 15:59monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年4月28日 UTC 17:40resolved

      This incident has been resolved.

    ML Pod Startup Failures

    开始时间 2023年3月30日 UTC 14:30 · 0m

    Pending
    1. 2023年3月30日 UTC 17:13resolved

      There was an outage with a service that manages the metadata for models from 7:06am PT to 7:50am PT. It prevented model services from starting up new pods. ML services that received security updates, deployed a new version, or attempted to scale up were impacted. There was an additional 8 to 12 minutes of service degradation after restoring the impacted ML services to catch up on missed requests.

    Site Outage

    开始时间 2023年3月11日 UTC 10:58 · 1h 36m

    Outage严重事件
    受影响的组件
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 2023年3月11日 UTC 10:58investigating

      We are currently investigating this issue.

    2. 2023年3月11日 UTC 12:20monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年3月11日 UTC 12:34resolved

      This incident has been resolved.

    Elevated latencies

    开始时间 2023年3月3日 UTC 23:59 · 1h 42m

    Issues轻微事件
    受影响的组件
    APICatalog ExplorerDocument AISpellbookQuality AssurancePlatformWeb ApplicationNucleusCatalog Forge
    1. 2023年3月3日 UTC 23:59investigating

      We are currently investigating this issue.

    2. 2023年3月4日 UTC 00:15monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年3月4日 UTC 01:41resolved

      This incident has been resolved.

    Elevated API Error Rates

    开始时间 2023年3月3日 UTC 01:30 · 1h 15m

    Outage重大事件
    受影响的组件
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 2023年3月3日 UTC 02:19investigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. 2023年3月3日 UTC 02:45resolved

      This incident has been resolved.

    Catalog Forge slow or unresponsive

    开始时间 2023年1月27日 UTC 19:31 · 1h 26m

    Outage重大事件
    受影响的组件
    Catalog Forge
    1. 2023年1月27日 UTC 19:31investigating

      We are currently investigating this issue.

    2. 2023年1月27日 UTC 20:42monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年1月27日 UTC 20:57resolved

      This incident has been resolved.

    ML Inference Failures

    开始时间 2022年12月29日 UTC 19:00 · 0m

    Pending
    1. 2022年12月29日 UTC 21:03resolved

      Networking issue with ML infra.

    Degraded Site Performance

    开始时间 2022年12月29日 UTC 07:08 · 17h 25m

    Outage重大事件
    受影响的组件
    APIDocument AIPlatformWeb ApplicationNucleus
    1. 2022年12月29日 UTC 07:08investigating

      We are currently investigating this issue.

    2. 2022年12月29日 UTC 11:57identified

      Many users may still be experiencing slow application loading times and less responsiveness. We have identified that our database has been experiencing internal issues and are continuing to work to resolve them. We have made efforts to mitigate the impact caused and have tuned our database to optimize for the current situation.

    3. 2022年12月29日 UTC 22:36monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022年12月30日 UTC 23:32resolved

      This incident has been resolved.

    Platform slow or unresponsive

    开始时间 2022年12月1日 UTC 08:42 · 3h 45m

    Outage严重事件
    受影响的组件
    Platform
    1. 2022年12月1日 UTC 08:42investigating

      We are currently investigating this issue.

    2. 2022年12月1日 UTC 11:41investigating

      We are continuing to investigate this issue.

    3. 2022年12月1日 UTC 11:52monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022年12月1日 UTC 12:13monitoring

      We are continuing to monitor for any further issues.

    5. 2022年12月1日 UTC 12:27resolved

      This incident has been resolved.

    Platform Slow or Unresponsive

    开始时间 2022年11月27日 UTC 13:24 · 45m

    Outage严重事件
    受影响的组件
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 2022年11月27日 UTC 13:24investigating

      We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue.

    2. 2022年11月27日 UTC 14:09resolved

      This incident has been resolved.

    Platform slow or unresponsive

    开始时间 2022年11月23日 UTC 17:04 · 1h 10m

    Outage重大事件
    受影响的组件
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 2022年11月23日 UTC 17:04investigating

      We are currently investigating this issue.

    2. 2022年11月23日 UTC 17:06investigating

      We are continuing to investigate this issue.

    3. 2022年11月23日 UTC 18:15resolved

      Incident has been resolved.

    Degraded performance

    开始时间 2022年11月10日 UTC 13:38 · 5h 23m

    Issues轻微事件
    受影响的组件
    APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus
    1. 2022年11月10日 UTC 13:38investigating

      We are currently investigating an issue with our asynchronous jobs.

    2. 2022年11月10日 UTC 18:45monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2022年11月10日 UTC 19:01resolved

      This incident has been resolved.