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    Scratchpad 中断历史

    14 Scratchpad incidents · 2019年11月 — official updates, affected components, duration and resolution details.

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    AWS Outage

    开始时间 2025年10月20日 UTC 15:35 · 6h 25m

    Outage重大事件
    受影响的组件
    Scratchpad Chrome and Web
    1. 2025年10月20日 UTC 15:35investigating

      Scratchpad is experiencing an intermittent disruption caused by an AWS outage. We know how disruptive this is and we're truly sorry. Our team is treating this as a top priority and working to restore services for impacted users as quickly as possible. Thank you for your understanding.

    2. 2025年10月21日 UTC 13:42resolved

      This incident has been resolved.

    Salesforce intermittent outage

    开始时间 2025年6月10日 UTC 18:41 · 6h 17m

    Pending
    受影响的组件
    Scratchpad Chrome and Web
    1. 2025年6月10日 UTC 18:41investigating

      Scratchpad is currently impacted by an intermittent Salesforce outage. We know how disruptive this is, and we're truly sorry. While the issue stems from Salesforce, our team is treating this as a top priority and working to restore service for affected customers as quickly as possible.

    2. 2025年6月11日 UTC 00:58resolved

      Salesforce infrastructure seems to have resolved. We're monitoring in case it reoccurs. We're sorry for any disruptions.

    Site not responding

    开始时间 2023年5月22日 UTC 16:09 · 11m

    Outage严重事件
    受影响的组件
    Scratchpad Chrome and Web
    1. 2023年5月22日 UTC 16:09identified

      We are currently seeing issues with our infrastructure provider Cloudflare that is causing our server to not respond. We're looking into a workaround while they fix this issue. You can follow their updates here: https://www.cloudflarestatus.com/ We're sorry for the inconvenience and will be posting updates as we learn more.

    2. 2023年5月22日 UTC 16:19monitoring

      The site is back up. We're monitoring to see if this happens again.

    3. 2023年5月22日 UTC 16:20resolved

      This incident has been resolved.

    Disruption of Service

    开始时间 2022年8月24日 UTC 00:24 · 1h 1m

    Outage严重事件
    受影响的组件
    Scratchpad Workspace WebScratchpad Chrome and WebScratchpad Workspace Chrome Extension
    1. 2022年8月24日 UTC 00:24monitoring

      We are experiencing a disruption of service due to a global outage with our DNS provider. Our team is monitoring the situation as a top priority and working hard to bring the Scratchpad service back online.

    2. 2022年8月24日 UTC 01:25resolved

      This incident has been resolved.

    Service Outage

    开始时间 2022年2月24日 UTC 17:01 · 14m

    Outage重大事件
    受影响的组件
    Scratchpad Workspace WebScratchpad Chrome and WebScratchpad Workspace Chrome Extension
    1. 2022年2月24日 UTC 17:01monitoring

      We are experiencing an outage due to to a global outage with our hosting provider. We are closely monitoring the situation, and will post regular updates.

    2. 2022年2月24日 UTC 17:15monitoring

      All services have been restored

    3. 2022年2月24日 UTC 17:15resolved

      This incident has been resolved.

    Intermittent timeouts

    开始时间 2021年8月27日 UTC 17:19 · 3h 6m

    Outage重大事件
    受影响的组件
    Scratchpad Chrome and Web
    1. 2021年8月27日 UTC 17:19investigating

      We're experiencing intermittent timeouts where the application won't load. We're looking into the root cause. We apologize for the inconvenience.

    2. 2021年8月27日 UTC 20:26resolved

      This incident has been resolved.

    Degraded Salesforce API performance

    开始时间 2021年2月9日 UTC 21:52 · 9h 12m

    Outage重大事件
    受影响的组件
    Scratchpad Workspace WebScratchpad Chrome and WebScratchpad Workspace Chrome Extension
    1. 2021年2月9日 UTC 21:52investigating

      We're still seeing sporadic degraded performance across Salesforce apis for certain tenants. You may experience slow load times or data not loading. We're monitoring the APIs and will update you as we learn more. Our apologies for the inconvenience.

    2. 2021年2月10日 UTC 07:04resolved

      This incident has been resolved.

    Partial outage on Salesforce

    开始时间 2021年2月9日 UTC 18:33 · 52m

    Issues轻微事件
    受影响的组件
    Scratchpad Chrome and Web
    1. 2021年2月9日 UTC 18:33identified

      Some users may be experiencing problems connecting to Salesforce.

    2. 2021年2月9日 UTC 19:26resolved

      This incident has been resolved.

    Salesforce api performance degradation

    开始时间 2021年2月9日 UTC 17:15 · 40m

    Outage重大事件
    受影响的组件
    Scratchpad Workspace WebScratchpad Chrome and WebScratchpad Workspace Chrome Extension
    1. 2021年2月9日 UTC 17:15investigating

      We're currently investigating an issue with Salesforce api performance degradation. We're looking to see if there is anything we can do on our end to alleviate the problem.

    2. 2021年2月9日 UTC 17:54investigating

      We are continuing to investigate this issue.

    3. 2021年2月9日 UTC 17:55resolved

      Salesforce apis appear to be back to normal and Scratchpad should be functioning correctly now. We'll keep monitoring the situation.

    Command J Issue

    开始时间 2020年12月30日 UTC 16:27 · 30m

    Issues轻微事件
    受影响的组件
    Scratchpad Chrome and Web
    1. 2020年12月30日 UTC 16:27investigating

      We are currently investigating an issue where Command J crashes the current tab you are on.

    2. 2020年12月30日 UTC 16:27investigating

      We are continuing to investigate this issue.

    3. 2020年12月30日 UTC 16:57resolved

      This incident has been resolved.

    Slow response times

    开始时间 2020年5月18日 UTC 17:54 · 10m

    Issues轻微事件
    受影响的组件
    Scratchpad Chrome and Web
    1. 2020年5月18日 UTC 17:54investigating

      We're actively investigating slow response times across the app.

    2. 2020年5月18日 UTC 17:55investigating

      We are continuing to investigate this issue.

    3. 2020年5月18日 UTC 18:04resolved

      A background process slowed our database down for ten minutes. Performance should be back to normal and we will look into how to prevent this in the future.

    Cursor in notes jumps to another location while typing

    开始时间 2020年5月14日 UTC 15:43 · 50m

    Issues轻微事件
    受影响的组件
    Scratchpad Chrome and Web
    1. 2020年5月14日 UTC 15:43investigating

      We're currently investigating an issue where when typing in notes the cursor jumps to another spot in the note.

    2. 2020年5月14日 UTC 16:33resolved

      We've released a fix for the cursor jumping issue. Please update to the latest version of Scratchpad to get the fix. You can do this here: https://help.scratchpad.com/en/articles/2766166-updating-to-the-latest-version-of-scratchpad Or email us for help: [email protected] We're sorry for the disruption. Thank you.

    Our server infrastructure provider is currently experiencing an outage

    开始时间 2020年3月16日 UTC 16:26 · 4m

    Outage重大事件
    受影响的组件
    Scratchpad Chrome and Web
    1. 2020年3月16日 UTC 16:26investigating

      We are currently investigating this issue.

    2. 2020年3月16日 UTC 16:26identified

      The issue has been identified and a fix is being implemented.

    3. 2020年3月16日 UTC 16:29monitoring

      Our infrastructure provider had a brief outage of about five minutes. The issue appears to have been resolved. We're monitoring it.

    4. 2020年3月16日 UTC 16:30resolved

      This incident has been resolved.

    Displaying your notes

    开始时间 2019年11月25日 UTC 21:11 · 56m

    Pending
    受影响的组件
    Scratchpad Chrome and Web
    1. 2019年11月25日 UTC 21:11investigating

      Sorry! We're experiencing a temporary issue displaying your notes at the moment. The issue only impacts displaying the notes. Our team is working on this as top priority right now and it will be resolved soon.

    2. 2019年11月25日 UTC 21:12identified

      The issue has been identified and a fix is being implemented.

    3. 2019年11月25日 UTC 21:16identified

      We are continuing to work on a fix for this issue.

    4. 2019年11月25日 UTC 22:07resolved

      This issue has been resolved. We're sorry for the inconvenience!