Screencastify 中断历史

1. 2026年9月14日 UTC 18:46identified

   我们发现了一个问题,一些用户在试图访问Screencasty或给予Google Drive权限时可能会收到“授权被封:授权错误”的消息。 我们的工程小组已经查明了原因,并正在努力争取永久解决。 工作绕道:受影响用户可以通过从他们的Google账户连接中去掉Screencastify,然后重新连接他们的账户来恢复访问: 访问您的 Google 账户并导航到 security – 您与第三方应用程序和服务的连接 。 选择屏幕广播并选择删除所有连接或删除访问。 回回Screencastify并选择与Google一起签名. 选择您的 Google 账户并接受恢复访问的提示 。 我们将在工程团队争取永久解决的过程中.

2. 2026年9月16日 UTC 15:52monitoring

   我们的工程组为Google授权问题部署了一个永久的解决方案,我们正在监测结果。 作为决议的一部分,受影响的用户可能需要刷新他们的Google Drive权限. 如果被要求重新连接或重新授权Screencastify,请与Google签约并接受请求权限. 如果您继续收到“ 认证被封锁: 授权错误” 消息, 请从您的 Google 账户连接中删除 Screencastify 并重新连接 : 1. 导航到 Google 账户 安全 – 您与第三方应用程序和服务的连接 。 2. 选择屏幕广播和选择删除所有连接或删除访问。 3. 回归Screencastify并选择与Google一起签名. 4. 选择您的Google账户并接受恢复访问的提示。 存储于Google Drive的视频也可能暂时无法回放,直到视频所有者签回并恢复其Drive权限. 我们将继续监测剩余的影响.

自动翻译自官方事件更新。

1. 2026年9月14日 UTC 17:27investigating

   我们正在调查一个问题,在开始全屏录制时,摄像头可能没有如预期的那样出现。 我们的小组正在积极努力查明并解决这一问题。 工作环:如果你的网络相机没有出现,打开绘图工具,关闭相机,然后打开。 然后,网络相机应像预期的那样显示。 我们将会提供最新消息.

2. 2026年9月15日 UTC 17:42identified

   我们的团队已经确定了解决问题的办法 导致网络摄像头在全屏录音时不出现 我们将会提供另一个更新.

3. 2026年9月16日 UTC 15:30monitoring

   已为Chrome用户发布了在全屏录制期间未出现的网络相机的修复. Chrome用户应确保他们使用最新版本的Screencastify扩展来接收固定. 无需采取进一步行动。 微软边缘用户的固定方案仍有待批准和公布。 我们将继续监控.

4. 2026年9月18日 UTC 16:48resolved

   目前,Chrome和Microsoft Edge用户都可以使用在全屏录制期间没有出现的网络相机的固定设备。 用户应确保使用最新版本的Screencastify扩展来接收固定. 无需采取进一步行动。 这一事件现已得到解决.

自动翻译自官方事件更新。

1. 2026年8月6日 UTC 20:07investigating

   我们正在调查关于一些用户在报名Screencastify时可能没有收到其账户核查电子邮件的报告,使他们无法完成登记工作。 我们的工程组正在积极调查根本原因。 如果您受到影响, 您在创建您的账户后可能不会收到验证邮件 。 我们将在本页面上提供更多信息.

2. 2026年8月12日 UTC 18:28identified

   这一问题已经确定,一个解决办法正在实施之中.

3. 2026年9月5日 UTC 11:50resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月14日 UTC 19:24resolved

   我们解决了一起影响登录、视频回放和录音的事件。 在这次事件中,一些用户无法签名,无法访问现有录音,也无法创建新的录音. 我们的工程队查明了问题,执行了一个固定方案,并确认所有受影响的服务都已恢复。 我们为中断道歉,并感谢你在我们努力解决问题期间的耐心.

自动翻译自官方事件更新。

1. 2025年8月14日 UTC 17:07resolved

   Our host, Google Cloud, was experiencing an outage resulting in a complete outage of the Screencastify webapp and extension.

1. 2024年9月19日 UTC 14:20identified

   Some users are currently experiencing intermittent "Oops! Something went wrong" SC-2 errors when launching the Screencastify extension or attempting to sign in. Our team has identified the root cause of this issue and is actively working on implementing a fix. We appreciate your patience as we work to resolve this as quickly as possible.

2. 2024年9月19日 UTC 16:52resolved

   We have implemented a fix for the SC-2 error issue, and it has been resolved as of 10:30 AM CT. Since then, we have been closely monitoring the situation and can confirm that all logs indicate everything is functioning properly. Thank you for your patience as we worked through this issue. If you encounter any further problems, please contact us at [email protected].

1. 2024年5月17日 UTC 15:41identified

   There is an issue affecting some users, where they may experience reduced functionality while using Screencastify. This includes instances where users may inadvertently see the free version of Screencastify despite having an upgraded account, as well as encountering difficulties logging in. Our Engineering team has been actively investigating the issues and working to implement a fix as quickly as possible to restore normal functionality for all affected users.

2. 2024年5月17日 UTC 17:04monitoring

   We have successfully implemented a fix to address the issues affecting some users. Normal functionality has been restored as of 11am CT. To see the fix, please update the Screencastify extension to the latest version. Our team will continue to monitor our logs closely to ensure that the fix remains effective and that no further issues arise.

3. 2024年5月17日 UTC 19:58resolved

   This incident has been resolved. If you have any questions, please contact us at [email protected].

1. 2024年3月13日 UTC 16:18investigating

   We have received reports that some paid users are experiencing access issues and are seeing the free version of Screencastify instead. Our team is actively investigating the issue and working on a solution to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.

2. 2024年3月13日 UTC 18:34resolved

   Our team successfully identified and implemented a fix for the issue at 11:09am PT / 1:09pm CT. Since the resolution, we've been closely monitoring logs and can confirm that everything is now considered resolved. We apologize for any inconvenience this may have caused. If you encounter any further issues or have any questions, please don't hesitate to reach out to Screencastify support for assistance.

1. 2024年1月2日 UTC 21:17identified

   We are aware some users are currently experiencing difficulties with video playback on the Watch Page, encountering either a grey screen or an error message. Our team has identified the root cause of this issue and is actively working on implementing a solution.

2. 2024年1月3日 UTC 04:14resolved

   The team implemented a fix at 7:30pm PT / 9:30pm CT and this issue is considered resolved. Please let us know if you continue to experience any issues by contacting our support team at [email protected]. We are so sorry for any inconvenience this issue may have caused you or your team.

1. 2023年12月4日 UTC 17:23investigating

   We are currently experiencing 4 known issues: 1. Slow Load Times 2. Difficulties Accessing Paid Subscriptions 3. Challenges Accessing or Managing the License Manager Page 4. Errors Submitting the Onboarding Survey Our team is committed to resolving these issues as quickly as possible, and we appreciate your patience and understanding. Please stay tuned for further updates.

2. 2023年12月4日 UTC 21:00resolved

   Our team has successfully implemented a fix for the reported issues. The resolution was applied at 11 am PT / 1 pm CT, and we have been actively monitoring the system logs since then. As of now, we have not observed any additional issues, and we consider the reported issues resolved. Please do not hesitate to reach out to our support team at [email protected] if you have any questions or are experiencing any issues.

1. 2023年12月1日 UTC 16:32identified

   We acknowledge that some users are currently encountering the following issues: 1. Slow load times 2. Difficulties accessing paid subscriptions 3. Challenges accessing or managing the License Manager page 4. Errors when attempting to submit the onboarding survey Our technical team is actively investigating these issues and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

2. 2023年12月1日 UTC 20:30resolved

   Our team has successfully implemented a fix, and the reported issues have been resolved as of 1:50pm CST. Since the resolution, we have been actively monitoring our logs to ensure the stability of our services. If you experience any lingering issues or have concerns, please do not hesitate to reach out to our support team at [email protected].

1. 2023年11月28日 UTC 19:12identified

   We are aware that some users are currently experiencing: 1) slow load times; 2) difficulties accessing their paid subscriptions; and/or, 3) accessing or managing the License Manager page. Our team is actively investigating the issue and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

2. 2023年11月28日 UTC 21:17resolved

   We're pleased to inform you that our team has successfully implemented a fix, and services are now back to normal. You should no longer experience the previously reported issues. We appreciate your patience and understanding during this brief interruption. If you encounter any lingering issues or have further concerns, please don't hesitate to reach out to our support team at [email protected].

1. 2023年4月27日 UTC 14:58investigating

   We are aware some users may be experiencing long load times, resulting in error messages. Our team is actively investigating the root cause. We will provide an update once we have more information to share.

2. 2023年4月27日 UTC 17:54monitoring

   A fix has been implemented and we are monitoring the results.

3. 2023年4月27日 UTC 18:56resolved

   This incident is now resolved. We sincerely apologize for any impact this issue may have caused you.

1. 2023年4月26日 UTC 14:57investigating

   Some users may be experiencing long load times that result in an error, impacting the watch page links, interactive questions, and captions. In the meantime, you can share the Drive link instead of the Watch Page link. The team is investigating the issue - we will provide an update once we have more information.

2. 2023年4月26日 UTC 19:47monitoring

   There was an impact to multiple Google Cloud services causing disruption to our services. We worked closely with Google Support and a solution has been implemented. We will continue to monitor and ensure stability.

3. 2023年4月26日 UTC 21:51resolved

   We monitored the fix Google implemented and this issue is now considered resolved. We apologize for the impact this issue may have caused you.

1. 2023年4月24日 UTC 18:05investigating

   Some users may experience long load times and/or receive error messages. Our team is urgently investigating the root cause. We will provide an update once we have more information to share. Note: Refreshing the page might help.

2. 2023年4月24日 UTC 18:32monitoring

   We were able to identify the root cause and a fix has been implemented. We will monitor for the next hour to confirm full stability.

3. 2023年4月24日 UTC 19:55resolved

   We monitored the implemented fix, and all issues are now resolved. We apologize for the impact this issue may have caused you! If you are still experiencing issues, please contact our Support squad at [email protected].

1. 2023年4月20日 UTC 17:30investigating

   We’re aware that some users are experiencing intermittent load issues logging in and/or accessing our web app. Our engineering team is working to identify the root cause and implement a solution.

2. 2023年4月20日 UTC 18:30monitoring

   We have identified the root cause of this issue and have implemented a solution - load times are now stable. Our engineering team will continue to monitor the outcome of this solution.

3. 2023年4月20日 UTC 20:47resolved

   Over the last couple of hours, we monitored the fix and this issue is resolved. We apologize for any impact this may have caused you. If you encounter any other issues, please contact Screencastify Support via [email protected].

1. 2023年2月28日 UTC 21:12identified

   We’re aware that some users are experiencing issues (loading error) viewing Watch Page links for some videos. Our engineering team has identified the root cause of this issue and is currently working to implement a solution. As a temporary workaround, please share the Google Drive link instead of the Watch Page link. Please note that the Drive link does not support the use of Interactive Questions or Viewer Analytics.

2. 2023年2月28日 UTC 21:59monitoring

   Our team implemented a fix and the Watch Page links are successfully loading. We will continue to monitor and will provide an update when we are confident in the fix.

3. 2023年2月28日 UTC 23:20resolved

   Over the last hour, we monitored the implemented fix and our engineering team has resolved this issue. We apologize for the inconvenience or impact this may have caused. If you experience any further issues, please contact Support at [email protected].

1. 2023年2月13日 UTC 18:28identified

   We're aware that some users are experiencing issues accessing our Editor tool, resulting in a 502 Server Error. We have identified the root cause of this issue and are currently working to implement a solution.

2. 2023年2月13日 UTC 19:55resolved

   Our Engineering team implemented a fix around 11:10am PT / 1:10pm CT and we have since monitored the progress to ensure stability. We believe this issue is now resolved. We recommend refreshing Editor and/or logging out and back in to ensure you're able to access Editor. If you continue to experience any additional issues, please contact us at [email protected] We're so sorry for the impact this issue may have caused you.

1. 2021年12月15日 UTC 20:31investigating

   Hey there 👋 We're aware that some users are experiencing issues: 1) Video Management Page: Copy Share Link, Interactive Questions & Captions links do not work; 2) Refreshing the page results in a grey screen on Video Management Page and/or My Recordings; 3) Video Management Page: Privacy settings look like they’ve updated, but if you reload the page, the privacy settings did not save; 4) Extension may indicate you are not signed in and does not respond; and/or, 5) Extension freezes. The team is urgently investigating these issues and has a few fixes ready for deployment. We will provide another update soon. We are so sorry for the impact these issues may be causing you and your team. Thanks from the Screencastify Team

2. 2021年12月16日 UTC 18:30resolved

   We are happy to report we implemented a fix and monitored it over the last couple of hours. These issues are now resolved. 🎉 Please update to the latest extension version.

1. 2021年10月18日 UTC 17:15investigating

   Hi 👋 We are aware of an issue preventing some users from viewing videos on the Watch Page. 😖 The team has identified the root cause and are working to implement a fix. We assure you, your video(s) are not lost. In the meantime, please download your videos or share your video with a Google Drive link as a temporary workaround. We will post an update once the fix has been implemented. --Screencastify Squad

2. 2021年10月18日 UTC 17:15investigating

   We are continuing to investigate this issue.

3. 2021年10月18日 UTC 21:21identified

   Hey there👋 The engineering team has implemented a fix that is still processing that will enable some users to view videos on the Watch Page. We will provide you with another update once the fix has been fully implemented. for all users

4. 2021年10月19日 UTC 22:17resolved

   After our team implemented a fix, we actively monitored the results to ensure full resolution. We're happy to report viewing videos on the Watch Page has now been restored! 🥳 Thanks for hanging in there as our team implemented a resolution!