15 Sequoia incidents · 2022年4月 — official updates, affected components, duration and resolution details.
在我们确定和监测一个供应商/伙伴服务存在可用性问题时,我们的一些客户在登入我们的平台时将面临问题。 我们正在积极研究补救的可能性并密切跟踪依赖的供应商/伙伴服务,以便使我们的平台充分发挥作用。 我们将就此问题保持积极沟通.
随着解密供应商/伙伴服务的恢复,我们看到登录故障减少。 但仍然观察到一些零星的问题。 我们将继续报告该州的进展情况,直至实现全面恢复
在验证了我们服务所依赖的供应商/伙伴服务的稳定性后,我们得以将减少我们平台的登录错误联系起来。 在详细观察之后,证实一再出现错误的下降趋势。 这证明我们的服务恢复正常了
自动翻译自官方事件更新。
因为我们的一位伙伴供应商 产品出乎意料的故障, 我们的Sequoia OS平板电脑 正在遇到登录问题。 我们的技术团队意识到了这一事件,并积极致力于把我们的平台上线. 我们将保持 积极更新的progres
问题的根源已经查明,我们正与我们的伙伴积极接触,以便我们很快重新上网
这个事件已经通过我们内部的解决方案来解决. 所有服务恢复正常. 我们将跟卖家伙伴一起 尽快恢复正常状态 但我们所有的服务都恢复正常了
自动翻译自官方事件更新。
Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident.
We are continuing to investigate this issue.
Issues with service disruption have been resolved and all services are now operational.
We have observed a login access issue in our platform and our users are bound to get impacted. Investigation is ongoing. We are working towards restoring the access as soon as possible.
We are aware that Microsoft Azure is experiencing a global outage which is causing users not to be able to login to Sequoia OS. We are monitoring the situation closely and will keep you posted on updates. To monitor Sequoia OS updates, you can subscribe to this page In addition, you can monitor Azure's status updates here: https://azure.status.microsoft/en-us/status
As the Microsoft Azure services recovered, subsequently our Sequoia OS platform login access has been restored. We will keep regular monitoring of the platform for any immediate follow-ups that may be required.
We are currently investigating the issue. preliminary analysis point to one of our vendor IDP. We will update the progress promptly
We found the root cause of the issue which is due to the global outage of our identity provider service ( IDP ). We are exploring workarounds and at the same time closely monitoring the situation on the IDP side outage.
We applied a workaround to solve the issue for majority of our clients. Meanwhile the global outage with our IDP persists. We will keep updating the status as we get further progress
The issue is resolved and all systems back to normal after extended period of validation. Apologies to our clients for the inconvenience caused
Due to technical issues in our platform improvement activity, currently our HRX and PX portals are down. We are actively and urgently investigating the cause and working on a fix. We will keep prompt update on the progress.
The issue is found the issue and the fix is applied. The Websites are back to normal state.
Due to AWS Operation issues, namely "Network services" breakdown since 11.45 PST Sep 19 2023, we were facing outage in our Payroll and Payroll Calendar features for our PX and HRX portals The root cause communicated from AWS is that their network service performance encountered high latencies due to high load issues in underlining systems. There were some partial impact to other services randomly if any new connections set up , as per the nature of the incident from AWS. Around 15:43 PST, AWS notified that there is a workaround being applied step-wise and sooner it would cover more broader systems that impacted our services. Around 19:15 PST, the fix from AWS restored the underlying services which resolved the related issues. All our systems tested fine and services restored.
TPI Insights is currently unavailable.
The issue has been identified.
We are continuing to work on a fix for this issue.
Access to TPI Isights has been restored and related services are now operational.
Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident. Components affected: S-Comp, TRS, Org Chart
We are continuing to investigate this issue.
A fix has been implemented and all the components are functioning normally
This incident has been resolved.
Issues with service disruption have been resolved and all services are now operational.
Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.
Issues with service disruption have been resolved and all services are now operational.
Issues with service disruption have been resolved and all services are now operational.
Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.
Issues with PX dashboard loading have been resolved and all services are now operational.
