Servicetitan 中断历史

1. 2026年9月1日 UTC 17:02investigating

   我们正在积极调查与第三方服务提供商之间的一个问题,这个问题可能造成服务中断。 随着我们了解更多情况,我们将提供更多的细节。 现在怎么办: 1. 请为入境电话提供连续呼叫 2. 向外呼叫使用点击呼叫 我们非常赞赏你的耐心和理解,因为我们与我们的伙伴一道努力寻求解决.

2. 2026年9月1日 UTC 19:14identified

   我国"三会"提供商已查明"电话Pro"受影响问题的根本原因,并正在积极实施整改. 我们为这种不便表示歉意并感谢你的耐心.

3. 2026年9月1日 UTC 19:57monitoring

   我们的三党供应商已经为 影响电话Pro的 问题部署了一个解决方案, 我们正在看到服务开始恢复。 我们正在积极监测局势,以确保充分稳定。 呼叫连续性现在也可以被禁用. 感谢您的理解和支持.

4. 2026年9月1日 UTC 20:29resolved

   影响Phones Pro的问题已经完全解决 我们的第三方供应商, 所有系统都正常运行。 我们感谢你在我们与我们的伙伴合作解决这一问题时表现出的耐心和对我们的持续信任。 如果你再遇到任何问题,请联系我们的支援团队,我们很乐意提供帮助!

自动翻译自官方事件更新。

1. 2026年8月19日 UTC 18:39investigating

   我们正在积极调查与第三方服务提供商之间的一个问题,这个问题可能造成服务中断。 随着我们了解更多情况,我们将提供更多的细节。 我们非常赞赏你的耐心和理解,因为我们与我们的伙伴一道努力寻求解决。 请注意,目前所有电话都在转发到下一个目的地,最大限度地减少用户的影响.

2. 2026年8月19日 UTC 19:02identified

   我们的第三方供应商已经查明了影响语音代理的问题的根源,并正在积极实施一个解决方案。 请注意,目前所有电话都在转发到下一个目的地,最大限度地减少用户的影响。 我们为这种不便表示歉意并感谢你的耐心.

3. 2026年8月19日 UTC 20:02monitoring

   我们的第三党提供商 已经部署一个固定的问题 影响语音代理, 我们正在看到服务开始恢复。 我们正在积极监测局势,以确保充分稳定。 感谢您的理解和支持.

4. 2026年8月19日 UTC 20:25resolved

   影响语音代理的问题 已经完全解决 我们的第三方供应商, 所有系统都在正常运行。 我们感谢你在我们与我们的伙伴合作解决这一问题时表现出的耐心和对我们的持续信任。 如果你再遇到任何问题,请联系我们的支援团队,我们很乐意提供帮助!

自动翻译自官方事件更新。

1. 2026年8月11日 UTC 03:38investigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 2026年8月11日 UTC 04:10monitoring

   Our 3rd party provider has deployed a fix for the issue impacting outbound calls, and we are seeing services recovering. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 2026年8月11日 UTC 11:25resolved

   This incident has been resolved.

1. 2026年7月27日 UTC 17:37investigating

   我们正在积极调查一个可能引起问题走向其理想工作流程的问题。 随着我们了解更多情况,我们将提供更多的细节。 我们非常赞赏你耐心和理解我们努力寻求解决.

2. 2026年7月27日 UTC 18:05investigating

   在我们积极调查这个问题时,可能已经从他们的电话工作流程中分配出一些电话号码。 请检查您的工作流程设置, 确认每个数字仍然被分配到预定的工作流程 。 重新指定号码以立即恢复呼叫路由. 我们非常赞赏你在我们努力寻求解决时继续表现出耐心和理解.

3. 2026年7月27日 UTC 19:06monitoring

   我们已解决了影响CCPro呼叫程序的问题,目前正在监测该系统。 我们非常赞赏你的耐心和理解.

4. 2026年7月27日 UTC 19:21resolved

   影响CCPRO的呼叫路由问题已经完全解决,所有系统都正常运行. 我们感谢你在我们努力解决这一问题期间的耐心和对我们的持续信任。 如果你再遇到任何问题,请联系我们的支援团队,我们很乐意提供帮助!

自动翻译自官方事件更新。

1. 2026年7月27日 UTC 12:45investigating

   我们正在积极调查一个可能导致少数客户获得服务的问题。 随着我们了解更多情况,我们将提供更多的细节。 我们非常赞赏你耐心和理解我们努力寻求解决.

2. 2026年7月27日 UTC 13:13monitoring

   我们已针对影响服务供应的问题采取了补救措施,目前正在监测该系统,以确保全面恢复。 我们非常赞赏你的耐心和理解.

3. 2026年7月27日 UTC 13:36resolved

   影响服务提供的问题已完全解决,所有系统都正常运行。 我们感谢你在我们努力解决这一问题期间的耐心和对我们的持续信任。 如果你再遇到任何问题,请联系我们的支援团队,我们很乐意提供帮助!

自动翻译自官方事件更新。

1. 2026年6月30日 UTC 23:53investigating

   We are currently investigating an issue with a 3rd party service provider that is impacting call bubbles. Users may be receiving calls where call bubbles are not populating. Please refresh if this issue occurs. After the call is complete if the call bubble does not disappear, please attempt a refresh as well. We greatly appreciate your patience as we work with our partner to resolve this.

2. 2026年7月1日 UTC 00:05monitoring

   We have tested and confirmed that call bubbles are now functioning normally. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 2026年7月1日 UTC 00:21resolved

   The issue impacting call bubbles has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 2026年5月29日 UTC 05:56investigating

   We are actively investigating an issue that may be causing a Service Availability Issue. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 2026年5月29日 UTC 06:34investigating

   We are currently investigating an issue with a 3rd party cloud service provider that is impacting ServiceTitan application. We greatly appreciate your patience as we work with our partner to resolve this.

3. 2026年5月29日 UTC 08:16identified

   ServiceTitan is currently experiencing application availability issues caused by an outage of a third-party cloud provider. Our team is actively monitoring the situation and working to mitigate the impact. We will continue to provide updates as more information becomes available.

4. 2026年5月29日 UTC 11:00identified

   We continue to experience application availability issues related to the ongoing outage caused by a third-party cloud provider. Our team remains actively engaged with the provider and is working to mitigate the impact as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available.

5. 2026年5月29日 UTC 12:02identified

   There are recovery attempts from the cloud provider. However, Servicetitan application still remains under impact. We will update here when we see improvements of service availability on our side.

6. 2026年5月29日 UTC 13:24identified

   Some services have returned to operational status; however, the ServiceTitan application remains under impact due to the ongoing third-party cloud provider outage. Our team is actively working with the provider to mitigate the issue and will provide updates as the situation progresses.

7. 2026年5月29日 UTC 14:11monitoring

   We are continuing to monitor for any further issues.

8. 2026年5月29日 UTC 14:12monitoring

   Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

9. 2026年5月29日 UTC 15:27monitoring

   Service recovery continues to progress following the fix deployed by our third-party cloud provider. We are seeing improved stability across impacted services, and our teams remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

10. 2026年5月29日 UTC 19:52monitoring

    We are continuing to see improved stability across impacted services, and our teams and third-party cloud provider remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

11. 2026年5月29日 UTC 21:43resolved

    The issue has been fully resolved, and our third-party cloud provider has confirmed resolution on their end. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 2026年5月27日 UTC 18:11investigating

   We are actively investigating an issue that is causing difficulties accessing the ST application. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 2026年5月27日 UTC 18:25investigating

   We have not had any additional errors since ~11:10 AM pacific time. Our engineers are continuing to investigate the issue.

3. 2026年5月27日 UTC 18:49monitoring

   We have deployed a fix for the issue and are currently monitoring the system to ensure full recovery. We have not encountered any further errors since 11:10 AM pacific. We greatly appreciate your continued patience & understanding.

4. 2026年5月27日 UTC 19:00resolved

   This incident has been resolved.

1. 2026年5月21日 UTC 14:55investigating

   "Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted. Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."

2. 2026年5月21日 UTC 16:57identified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 2026年5月21日 UTC 18:21monitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

4. 2026年5月21日 UTC 18:43resolved

   The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 2026年5月12日 UTC 15:50investigating

   We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this.

2. 2026年5月12日 UTC 16:04identified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent services and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 2026年5月12日 UTC 16:31monitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent services, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability across the platform Thank you for your understanding & support.

4. 2026年5月12日 UTC 17:47resolved

   The issue impacting Voice Agent services has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 2026年5月11日 UTC 16:55investigating

   We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling. We greatly appreciate your patience as we work with our partner to resolve this.

2. 2026年5月11日 UTC 18:54identified

   The issue has been identified and a fix is being implemented.

3. 2026年5月11日 UTC 19:45monitoring

   We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro. Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform. If you previously enabled call continuity, you may now disable it and return to normal operations. We will continue to monitor closely and will provide a full RCA by the end of the week.

4. 2026年5月11日 UTC 20:40resolved

   The issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 2026年4月23日 UTC 18:04investigating

   We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 2026年4月23日 UTC 18:35investigating

   We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution.

3. 2026年4月23日 UTC 18:49monitoring

   We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.

4. 2026年4月23日 UTC 21:20resolved

   The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 2026年4月17日 UTC 19:53investigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption for some of our users. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 2026年4月17日 UTC 20:06monitoring

   Our 3rd party provider has deployed a fix for the issue impacting Contact Center Pro, and we are seeing services begin to recover. If you are still experiencing issues, please click Reset and refresh your page. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 2026年4月17日 UTC 20:21resolved

   The issue impacting Contact Center Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 2026年3月20日 UTC 14:28investigating

   CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.

2. 2026年3月20日 UTC 15:09identified

   The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.

3. 2026年3月20日 UTC 15:18monitoring

   We are moving to monitoring stage. The issue is mitigated.

4. 2026年3月20日 UTC 15:26resolved

   The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.

1. 2026年3月10日 UTC 14:39investigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 2026年3月10日 UTC 14:47investigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We advise enabling Call Continuity to ensure availability of service: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity We will update the status page here as soon as more information becomes available. Thank you for your patience!

3. 2026年3月10日 UTC 15:34monitoring

   At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 2026年3月10日 UTC 16:49resolved

   We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 2026年3月7日 UTC 00:19resolved

   SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)

1. 2026年2月26日 UTC 21:03investigating

   We are currently experiencing issues in which ServiceTitan users may be receiving 500 errors across various features/pages on office and mobile. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 2026年2月26日 UTC 21:42investigating

   We are continuing to investigate this issue.

3. 2026年2月26日 UTC 22:32monitoring

   Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 2026年2月26日 UTC 22:56resolved

   This incident has been resolved.

1. 2026年2月25日 UTC 15:54investigating

   Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure

2. 2026年2月25日 UTC 16:17investigating

   We are continuing to investigate this issue.

3. 2026年2月25日 UTC 16:50monitoring

   Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure Users should also refresh their application status in the upper right corner.

4. 2026年2月25日 UTC 16:51monitoring

   We are continuing to monitor for any further issues.

5. 2026年2月25日 UTC 17:06resolved

   We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 2026年2月24日 UTC 21:05identified

   We have identified an issue affecting Job Booking and are actively working on a resolution.

2. 2026年2月24日 UTC 21:14identified

   We are continuing to work on a fix for this issue.

3. 2026年2月24日 UTC 22:14monitoring

   We have addressed the underlying cause of the issue and are currently monitoring the system to ensure stability. We will update this status page once a full resolution is confirmed. We advise all users to perform a hard refresh and clear their browser cache. If you continue to experience issues after doing so, please reach out to our Support team for further assistance. We appreciate your patience as we work to fully resolve this issue!

4. 2026年2月24日 UTC 22:24resolved

   Our engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still encounter any further difficulties, please contact our Support team. We apologize for the inconvenience and appreciate your patience!

1. 2026年1月22日 UTC 14:34identified

   We are currently experiencing slowness with ServiceTitan, so users may be unable to log in. Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 2026年1月22日 UTC 14:58identified

   We have identified the issue and are observing improvements. ServiceTitan users should now experience enhanced overall performance. We appreciate your understanding!

3. 2026年1月22日 UTC 15:10monitoring

   Our engineers have implemented a fix and are continuing to closely monitor the system as performance improves. ServiceTitan users should see ongoing performance improvements. We will provide further updates once the issue is fully resolved.

4. 2026年1月22日 UTC 15:41resolved

   The issue has been resolved, and ServiceTitan system performance has returned to normal levels. All services are operating as expected, and we will continue standard monitoring to ensure continued stability.