Sherpany outage
Pending
受影响的组件
Sherpany ApplicationSherpany API
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
53 Sherpany incidents · 2016年5月 — official updates, affected components, duration and resolution details.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
我们目前正在调查这一问题.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们知道影响文件装入和上传的间歇性问题。 这一问题已经确定,正在得到纠正.
一项措施已经执行,我们正在监测结果.
我们正在继续监测任何其他问题.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们的上游供应商查明了造成中断的原因,并正在设法解决问题.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们知道影响文件上传的间歇性问题,正在积极调查.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
这个问题已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查这一问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查这一问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
这一问题已经确定,一个解决办法正在实施之中.
这一事件已经得到解决.
自动翻译自官方事件更新。
谢尔帕尼的电子邮件发送目前被延迟. 我们的服务提供者正在调查这个问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查这一问题.
我们正在继续调查这一问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are aware of an issue affecting users who have upgraded from Futurae Application version 2.2.1 to version 2.3.0. This issue may impact the 2FA functionality for these users. A new version is currently under testing. In the meantime, users can switch their verification method to SMS when authenticating. If you do not have a mobile number added, please reach out to a User Manager and follow the steps for a 2FA reset as outlined here: https://support.sherpany.com/en/support/solutions/articles/3000123786-the-two-factor-authentication-2fa-reset. Our team is actively working with Futurae to resolve this issue as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.
The Futurae application version 2.3.1 with the fix for the original problem is already available in the App Store. All the affected users should update to this version of the application.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are monitoring the results.
The incident has been resolved.
We are currently investigating this issue.
The problem is caused by the outage of storage cluster of our service provider: https://www.cloudscale-status.net/incidents/158080
Our service partner has implemented a quick fix and Sherpany application is back. There may be short interruptions until the proper solution is in place. We will keep monitoring that.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating why documents after upload can't be previewed immediately.
We identified the problem. The documents are being uploaded however the preview of the document uploaded in the last 20 minutes in the Library is not working. We are working on the solution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are facing problems with uploading documents to the application. The issue has been identified and the fix is being applied.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are facing problems with uploading documents to the application. The issue has been identified and the fix is being applied.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We were experiencing a problem with processing documents. Documents uploaded to the Sherpany took a long time to be processed and available to the users. The problem started at 10:30 AM on 6th July and it was resolved at 11:21 AM 6th July.
Sherpany application performance is degraded. We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.