67 Shopify incidents · 2019年10月 — official updates, affected components, duration and resolution details.
我们知道Klarna的问题,它可能影响使用这一网关的结账,以及其它相关的业绩问题.
我们仍在调查一些商家和买家的克拉纳支付网关的退化业绩问题。 也请参看Klarna的状态页面.
我们查明了克拉尔纳支付网关的问题,以及相关的整合问题,我们正在同第三方提供者一起寻求解决办法.
我们继续与第三方提供者一起努力解决这一问题.
自动翻译自官方事件更新。
由于技术问题,我们在Shoppify帮助中心无法提供现场聊天支持。 我们正在调查,会随时通知你.
与Shopify帮助中心有关的问题已经解决并正在得到监测.
这一问题的监测期已经结束,没有观察到进一步的影响.
自动翻译自官方事件更新。
我们正调查一个问题, 商人可能经历长时间的等待,或可能无法找到支助专家。 这个问题正在影响所有现场支持队列. 等有更多信息后再提供最新情况.
我们正调查一个问题, 商人可能经历长时间的等待,或可能无法找到支助专家。 这个问题正在影响所有现场支持队列. 等有更多信息后再提供最新情况.
我们已经确定 根源是Twilio的停电, 一个服务 Shopify 用户连接 现场支持呼叫和聊天。 商人可能等待时间长或无法与专家联系。 最新消息可在state.twilio.com查阅. 等我们有更多信息要分享时,我们会提供另一个更新.
Twilio正在部署一个固定, 我们开始看到现场支持连接恢复。 一些商人可能仍然无法通过电话或聊天与专家联系. 我们将继续监控,并在问题完全解决后再次提供最新情况.
由于Twilio停电,影响通过电话和聊天提供现场支持的问题现已完全解决。 商人现在可以毫无问题地与现场支持联系起来。 我们的监测期已经结束,我们没有观察到进一步的影响.
自动翻译自官方事件更新。
The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option will show as unavailable at checkout. Shop Pay remains available, otherwise.
Shop Pay Installments has been re-enabled, and we are monitoring that.
This issue has been resolved, and Shop Pay Installments is available to eligible buyers at checkout.
We are currently experiencing an issue with third-party installments provider Affirm which is causing Shop Pay Installments options to be unavailabe to US storefront users. Please refer to Affirm's public status page for the latest updates.
Between 15:52 UTC – 21:40 UTC, we experienced an outage with Shop Pay Installments for storefront users in the US due to a third-party issue with Installments provider Affirm, causing Installments options to appear unavailable to affected users. At 21:40, Affirm confirmed a fix to their systems. We reenabled Shop Pay Instalments at 21:50 at which time we confirmed the issue resolved. The monitoring period for this issue has ended and no further impact has been observed.
我们知道一个影响 Storefront Search 、 Catalog API 和 Shop 应用程序搜索功能的问题。 这可能造成搜索结果不一致或没有结果,以及间歇性暂停。 我们正在积极调查,并将向你们通报解决步骤的最新情况.
我们注意到受影响地区的恢复,包括商店前行搜查。 我们继续监视,一旦确认完全康复 就会更新你的资料.
我们继续看到整个 Storefront 和其他搜索API的恢复。 我们正在继续监测,以确保全面解决.
在7月31日到8月3日期间,我们经历了 Storefront Search, Catalog API 和 Shop app搜索功能问题. 协调世界时8月3日19:00执行了一个解决了这个问题的固定方案。 这一问题的监测期已经结束,没有观察到进一步的影响.
自动翻译自官方事件更新。
我们正在调查这个问题,并将随时向你通报最新情况.
我们已经查明了问题,我们正在努力找到解决办法.
这一问题已经解决并正在得到监测.
这一问题的监测期已经结束,没有观察到进一步的影响.
自动翻译自官方事件更新。
使用 Strefe Payshay 的退出会遇到支付失败或其他错误消息的退出错误 .
我们可以确认,拥有已启用的花纹支付网关的商人可能经历以下情况之一: * 启用多个支付选项,出账不会浮出信用卡表。 * 仅启用信用卡的商品,取出将继续浮出水面,并继续看到处理和其他出错.
我们正在积极与第三方付款提供者合作,我们将在解决离职错误时向你们提供最新情况.
我们已经查明了影响我们第三方支付提供者的问题,我们正在研究一个解决办法.
这一问题已经解决并正在得到监测.
自动翻译自官方事件更新。
商人和买家在试图进入Shoppify店面和试图退房时可能会遇到问题。 我们正在调查和努力解决这些问题.
我们正在继续处理 商店前期和退房问题 并且会不断更新.
我们已经查明了冲击店面和退房的问题,我们正在努力找到解决办法.
我们已经查明了问题,并且正在从缓解努力中恢复过来。 我们将继续进行监测和更新.
这一问题已经解决并正在得到监测.
在协调世界时00:30至协调世界时03:33之间,我们经历了一个基础设施问题,导致Shopify商店前门和退房出现出错. 3点33分执行了一项固定措施,解决了这一问题。 这一问题的监测期已经结束,没有观察到进一步的影响.
自动翻译自官方事件更新。
商人和买家在试图进入Shoppify店面和试图退房时可能会遇到问题。 我们正在调查和努力解决这些问题.
我们正在继续处理 商店前期和退房问题 并且会不断更新.
我们已经查明了冲击店面和退房的问题,我们正在努力找到解决办法.
我们已经查明了问题,并且正在从缓解努力中恢复过来。 我们将继续进行监测和更新.
这一问题已经解决并正在得到监测.
在协调世界时00:30至协调世界时03:33之间,我们经历了一个基础设施问题,导致Shopify商店前门和退房出现出错. 3点33分执行了一项固定措施,解决了这一问题。 这一问题的监测期已经结束,没有观察到进一步的影响.
自动翻译自官方事件更新。
Storefronts and admins may be showing elevated, intermittent errors currently. Store logins and new store creations are also impacted. We are investigating and working to resolve these issues.
We're continuing to work on addressing the admin and storefront issues, and will keep you updated.
These issues have been resolved and error rates are back down. We are continuing to monitor.
We are continuing to monitor to ensure the health of the affected areas.
Between 14:30 - 17:20 UTC, some merchants and customers experienced issues accessing storefronts and admins. The monitoring period for this issue has ended and no further impact has been observed.
Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.
This issue has been resolved and we continue to monitor to ensure a return to baseline service.
Between 18:48 to 20:30, we experienced new custom domain certs ere failing. A fix was implemented at 20:30 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
We have identified the issue affecting admin, checkout, storefront, and POS.
A fix has been implemented and we are monitoring the results.
We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.
Between 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
We have identified the issue affecting admin, checkout, storefront, and POS.
We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.
Between 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
We have identified the issue affecting admin, checkout, storefront, and POS.
We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.
Between 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
Shopify Admin may not save recent updates involving theme or products. We are working on this and will keep you updated.
We've identified the problem affecting the Shopify Admin and we're working on a solution.
We've have begun implementing a fix for the Shopify Admin issue
This Shopify Admin issue has been resolved and is being monitored.
Between 5:04 - 8:45, we experienced issues with the Shopify Admin. A fix was implemented at 6:15 which resolved the issue following a recovery period. Monitoring for this issue has ended and no further impact has been observed.
Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.
We are investigating and will keep you updated.
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.
This issue has been resolved and is being monitored.
We are continuing to monitor the issue, and will share more information as soon as possible.
We continue to monitor the issue closely and will share updates as they become available.
This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.
Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
Shop Pay is currently unavailable. We’re investigating and will keep you updated.
We are continuing to investigate, Shop Pay is unavailable at this time.
Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.
This incident has been resolved.
Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.
We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.
We are continuing to monitor the results of the fix and are seeing recovery.
The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.
We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
We are continuing to investigate this issue.
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
This incident has been resolved.
