39 Simpletexting incidents · 2020年1月 — official updates, affected components, duration and resolution details.
我们正与Intercom调查一个问题, 我们将继续监控和更新这个网页, 同时,如果需要帮助,请联系我们的客户支持小组(866)259-1887.
Intercom已通知我们,他们已执行了一项固定措施并正在监测结果。 顾客报告说,他们现在能够与简易教学小组进行现场聊天。 一旦我们相信现场聊天能如期进行,我们将继续监控和结案. 我们为不便而道歉,并感谢你的耐心.
Intercom确认所有服务恢复正常. 现场聊天和电子邮件现在如所预期。 如果你看到其他问题, 请不要犹豫, 拨打顾客支援队(866) 259-1887。 谢谢你今天下午的耐心和理解!
自动翻译自官方事件更新。
用户报告了在创建新的SimpleTexting账户并访问其先前创建的自由审判的问题。 我们目前正在研究这一问题的原因和范围。 我们希望该系统尽快全面运作.
已查明影响设立账户的问题和涉及现有自由审判账户的问题。 我们的工程队目前正在执行一个固定方案.
防止登记新的简易免费审判账户的问题已经解决。 我们仍然在对现有自由审判账户的进出信息进行投资。 我们将在解决这一问题方面取得进展时提供最新情况。 谢谢你的耐心!
我们高兴地报告,我们的工程组已经解决了影响自由审理账户的所有问题。 昨天注册的一些用户(6/24/26)可能需要我们的支助小组的帮助来建立一个新的试验账户,以继续试验SimpleTexting。 如果你的账户受到影响,你今天下午会收到一封邮件。 我们对此造成的不便表示歉意.
自动翻译自官方事件更新。
We're aware of persistent errors with opening links created with SimpleTexting's link shortener. Our engineering team is investigating the issue now, and plain-URLs will still be able to be opened at this time. We will provide updates as soon as more information is available. We thank you for your patience during this time.
Our developers have confirmed that links affected by this outage should be resolvable once the issue has been resolved. We appreciate your patience as we continue working towards a full resolution.
A fix has been implemented and links are now resolving properly, we are continuing to monitor the situation to confirm stability. Any link sent using our link shortener during this outage should now work as expected.
This incident has been resolved, and we have seen a full recovery from this issue. Please reach out to our support team if you continue to have any issues with links sent from your account.
We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.
The issue has been identified and a fix is being implemented by our engineering team. We will post updates once that fix has been implemented while we monitor. Outgoing messaging is not impacted at this time.
The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.
The issue was identified and the fix implemented appears to be working across the platform. Thanks for your patience as we investigate further and monitor to confirm the issue is resolved.
We are happy to report this incident has been resolved. You should now be able to access your account as expected.
Due to a technical issue, messages held for review before sending are experiencing delays. Our Support Team is working swiftly to review and release these messages. We will continue working to identify and implement a fix, and we apologize for any inconvenience this may cause.
The issue has been identified and a fix is being implemented. While our team continues to release any pending messages as swiftly as possible, delays may still be occurring. Thank you for your patience while we work to get this issue resolved.
This incident has been resolved. We can confirm that messages needing further review are routing into our tool properly, and are now being reviewed as we receive them. No messages should have been lost during this time. Thank you for your understanding this afternoon!
We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.
Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience!
Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues. Thanks for your patience and understanding this afternoon!
We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.
The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.
We're continuing to monitor stability on the platform. We've confirmed that outbound messages sent between 7PM EST - 8PM EST were held by the system, and will need to be resent from your account. Additionally, inbound messages sent to your account during this time would not have been received by the system. We apologize for any inconvenience this may have caused.
We are happy to report this incident has been resolved. You should now be able to access your account as expected.
Users with 10DLC local area code numbers are experiencing delivery issues for both inbound and outbound messages. At this time, users are also experiencing issues receiving two-factor authentication codes when logging into their accounts. Currently, both inbound and outbound messages on Toll-free numbers remain operational. We are investigating this issue as quickly as possible and will post updates as we work to get this resolved. We apologize for any inconvenience.
The issue was identified and a fix has been implemented. Both inbound and outbound messages sent during this time should now be delivering. Additionally, codes for Two-Factor Authentication should be received as expected. We will continue monitoring the results. Thanks for your patience as we work to confirm this is resolved.
This incident has been resolved. We can confirm messaging for 10DLC numbers and delivery of Two-Factor Authentication codes are working as expected. No messages should have been lost during this time.
We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.
A fix has been implemented and we are monitoring the status. Thank you again for your patience!
This issue has been resolved. Users should now be able to access their SimpleTexting accounts. We apologize for any inconvenience caused during this time.
We are currently investigating reports of customers not receiving text messages as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected. We will provide updates as soon as more information is available. We thank you for your patience during this time.
A fix has been implemented and SMS messages containing verification codes for Two-Factor Authentication are now sending as expected. We will continue to update as we monitor the results of this fix.
We are happy to report that this issue has been fully resolved.
We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the status. Thank you again for your patience!
This issue has been resolved. Users should now be able to access their SimpleTexting accounts. Thanks for your patience!
We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.
The issue has been identified by Intercom and a fix is being worked on. We apologize for any inconvenience when trying to reach us by live chat.
A fix has been implemented to Intercom and live chats are now working as expected. Thank you for your patience when trying to contact us today via chats.
We’re investigating an AT&T outage that is causing delivery issues to contacts using their wireless service. We’ll continue to monitor and update this page as we receive more information from AT&T.
We are continuing to investigate an AT&T outage. We’ll continue to monitor and provide an update once we receive more information from AT&T.
We've received word from AT&T that a fix has been implemented. Subscribers have reported receiving messages and messages are delivering as expected. We'll provide an update once AT&T has confirmed this issue is fully resolved.
We are continuing to monitor for any further issues.
We've received confirmation from AT&T that this issue has been resolved. Any messages affected during this time have been delivered.
Some of our users are experiencing delivery issues when sending to recipients in Canada from 10DLC numbers. We are investigating this issue and will post updates as we work to get this resolved. We apologize for any inconvenience.
The issue was identified by our downstream provider. They've implemented a fix and are monitoring the results. Canadian subscribers have reported receiving messages. Thanks for your patience as we work to confirm this is resolved.
This incident has been resolved and we can confirm messages are delivering as expected. No messages should have been lost during this time.
Some of our users on Toll-free numbers are experiencing delays with inbound messages. We are investigating this issue and will continue to post updates as we get this resolved.
A fix has been implemented and we’re monitoring the results. Your incoming messages have not been lost. They will be received shortly according to their current position in the queue. Thanks for your patience.
This incident has been resolved. Any incoming messages affected during this time have been delivered. We apologize for any inconvenience this may have caused.
Users have reported issues accessing their accounts using Safari on some iOS and macOS devices. We are currently investigating this issue. Our service is still operational and can be accessed by using an alternative browser such as Chrome or Firefox.
The cause of this issue has been identified and a fix has been implemented. We will continue to monitor this issue for users accessing the site or mobile app from iOS or macOS devices. We apologize for any inconvenience this may have caused.
This issue has been resolved. Users should now be able to access SimpleTexting from their iOS and macOS devices. Thanks for your patience!
We're aware that users may be experiencing slow or unresponsive pages, which may include error messages or the inability to log in. Additionally, we're aware this issue may be causing delays for both inbound and outbound messages on all number types. Our engineers are investigating and we will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.
A fix has been implemented and we’re monitoring the results. During this time, you may still experience pages loading slowly and delays with outgoing and incoming messages. We can confirm no messages have been lost. Any pending messages will start sending shortly according to their position in our queues. Thanks for your patience!
We are happy to report all issues related to this incident have been resolved. Pages should be loading at normal speeds and any messages experiencing delays should now be received or delivered. Thanks again for your patience!
Our engineers are currently investigating an issue with MMS campaigns sending slowly. We apologize for the inconvenience and will keep you updated as we learn more.
Our engineers are looking into slow sending speeds for both SMS and MMS campaigns. We are investigating and will post updates as we work to get this resolved. We apologize for the inconvenience and appreciate your patience.
A fix has been implemented and campaigns are starting to send normally now. We're monitoring the situation. Thank you for your patience while we worked on this.
This incident has been resolved. Thank you for your patience while we worked through it.
Some of our users are experiencing delayed inbound messages as well as delayed outgoing Campaigns. We are investigating this issue and will post updates as we get this resolved. We apologize for any inconvenience.
Incoming messages are now being delivered, but outgoing Campaigns are still experiencing delays. We will continue to monitor the situation and post updates as we work to resolve it.
We are continuing to work on a fix for this issue.
Campaigns are sending normally now. Thank you for your patience while we resolved this!
Some of our Toll-Free Number users are not receiving inbound messages. We are investigating this issue and will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we’re monitoring the results. Your messages have not been lost. They will be received shortly according to their current position in the queue.
We've resolved our incoming message delivery incident. Thank you for your patience.