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    Smart Recruiters 中断历史

    51 Smart Recruiters incidents · 2023年11月 — official updates, affected components, duration and resolution details.

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    通过平台导航时遇到的错误

    开始时间 2026年7月21日 UTC 22:18 · 1h 25m

    Outage重大事件
    受影响的组件
    Recruiter Apps
    1. 2026年7月21日 UTC 22:18investigating

      我们正在调查一个影响业绩的问题。 多页(People page, Job page, Community)在加载时可能会遇到出错. 谢谢你的耐心 在我们调查这件事的时候 数据中心: [DCEU: SmartRecruiters] Prod: [人页,工作页,社区]

    2. 2026年7月21日 UTC 22:57identified

      我们发现一个影响不同网页的问题,从装入到某些用户。 我们目前正在努力解决这个问题,并将随时向你们通报最新情况。 我们感谢你的耐心! 数据中心: [DCEU: SmartRecruiters] Prod: [人页,工作页,社区]

    3. 2026年7月21日 UTC 23:31monitoring

      我们的小组已经查明了造成页上出现错误的问题,并已执行一个固定办法。 我们现在正在监测任何进一步业绩问题的结果。 [DCEU:SmartRecruiters] Prod: [人页,工作页,社区]

    4. 2026年7月21日 UTC 23:42resolved

      影响SmartRecruiters的性能问题已经解决了! 您可以正常使用平台恢复运行 。 工作快乐! [DCEU:SmartRecruiters] Prod: [人页,工作页,社区]

    自动翻译自官方事件更新。

    Jobs cannot be published

    开始时间 2026年6月22日 UTC 09:16 · 3h 21m

    Outage严重事件
    受影响的组件
    Recruiter Apps
    1. 2026年6月22日 UTC 09:16investigating

      We identified an issue with Job postings. Publishing is processed for quite a few seconds, then shows it is completed, but Jobs aren't actually published Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 12.15 CET

    2. 2026年6月22日 UTC 10:15identified

      We identified an issue with Job postings. Engineering Team is currently working on a fix. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 1.15 CET

    3. 2026年6月22日 UTC 11:24monitoring

      Jobs can be published again. We are monitoring. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting] Next update expected at: 2.15 CET

    4. 2026年6月22日 UTC 12:37resolved

      The incident has been resolved. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [Job posting]

    Errors Occurring When Attempting to Access Candidate Data

    开始时间 2026年5月6日 UTC 19:19 · 1h 6m

    Outage严重事件
    受影响的组件
    Recruiter Apps
    1. 2026年5月6日 UTC 19:19investigating

      We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU: SmartRecruiters] Prod: [People page][Candidates][Hireloop]

    2. 2026年5月6日 UTC 19:20investigating

      We are continuing to investigate this issue.

    3. 2026年5月6日 UTC 19:54investigating

      We have identified the issue affecting some users' access to Candidate information/details and are working on a solution. We will keep you updated and appreciate your patience!

    4. 2026年5月6日 UTC 20:09monitoring

      Our team has identified the issue and has implemented a fix. We are now monitoring the results for any further performance issues.

    5. 2026年5月6日 UTC 20:25resolved

      The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!

    Multiple pages do not load

    开始时间 2026年4月22日 UTC 13:36 · 1h 53m

    Outage严重事件
    受影响的组件
    Recruiter Apps
    1. 2026年4月22日 UTC 13:36investigating

      We are currently investigating an issue affecting performance. Multiple pages (People tab, Job's Applicant tab, etc.). Thank you for your patience. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Next update expected at: 16.45 CET

    2. 2026年4月22日 UTC 14:37identified

      We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Our next actions: observing the root cause and taking appropriate actions to stabilise the platform Next update expected at: 5:35 PM CEST

    3. 2026年4月22日 UTC 14:50identified

      We identified an issue with one of our databases and engineering team is performing  an upgrade. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Next update expected at: 17.50 CET

    4. 2026年4月22日 UTC 15:11monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2026年4月22日 UTC 15:29resolved

      This incident has now been resolved. We apologise for the inconvenience caused during this period.

    People Page not loading

    开始时间 2026年2月18日 UTC 08:51 · 1h 43m

    Outage重大事件
    受影响的组件
    Recruiter Apps
    1. 2026年2月18日 UTC 08:51investigating

      We are currently investigating an issue causing the People page to appear blank.

    2. 2026年2月18日 UTC 09:52identified

      We have identified an issue with an API affecting various areas of the system, not only the people page. We are currently working to resolve this and will keep you updated. We appreciate your patience! Next update expected at: 11:00 UTC [DCEU: SmartRecruiters] Prod: [SmartOS]

    3. 2026年2月18日 UTC 10:34resolved

      A fix has been implemented and we are seeing performance returning to normal across the system. Thank you for your patience as we worked through this incident. [DCEU: SmartRecruiters] Prod: [SmartOS]

    Global Cloudflare Issues Impacting SmartAttrax Career Sites

    开始时间 2025年12月5日 UTC 09:08 · 10m

    Outage严重事件
    受影响的组件
    SmartAttrax - Career Sites
    1. 2025年12月5日 UTC 09:08investigating

      There is currently a global outage on Cloudflare which is impacting the application process for customers using SmartRecruiters Easy Apply on their career sites. We are working on a resolution and will provide updates as soon as possible. We apologise for the inconvenience being caused.

    2. 2025年12月5日 UTC 09:18resolved

      This incident has been resolved.

    Global Cloudflare Issues impacting Smartrecruiters

    开始时间 2025年12月5日 UTC 08:59 · 18m

    Outage严重事件
    受影响的组件
    Recruiter Apps
    1. 2025年12月5日 UTC 08:59investigating

      There is currently a global outage on Cloudflare which is impacting our services. We are working on a resolution and will provide updates as soon as possible. We apologise for the inconvenience being caused.

    2. 2025年12月5日 UTC 09:16monitoring

      Cloudflare have deployed a fix and we are confirming the results and any possible residual impact.

    3. 2025年12月5日 UTC 09:17resolved

      This incident has been resolved

    Microsoft Azure Downtime - SmartAttrax Career Sites Impacted

    开始时间 2025年10月29日 UTC 16:26 · 18h 1m

    Outage重大事件
    受影响的组件
    SmartAttrax - Career Sites
    1. 2025年10月29日 UTC 16:26identified

      SmartAttrax Career Sites are currently not loading or loading only partially due to the Microsoft Azure downtime. Our engineers are working on a temporary workaround until the issue is resolved by Microsoft Azure.

    2. 2025年10月29日 UTC 16:30identified

      We are continuing to work on a fix for this issue.

    3. 2025年10月29日 UTC 16:50identified

      Our engineers implemented a workaround solution, and SmartAttrax career sites should now be loading. They might still be slow, and some site components might be loading only partially until Microsoft Azure resolves the problem.

    4. 2025年10月29日 UTC 17:18identified

      We are continuing to wait for Microsoft Azure's fix to be delivered. They have identified the issue and are working on it.

    5. 2025年10月29日 UTC 18:17identified

      Some SmartAttrax career sites continue to load slowly due to the Microsoft Azure downtime. Their engineering team is actively working on the fix, and we are closely monitoring their status page for more updates.

    6. 2025年10月29日 UTC 19:18identified

      Microsoft Azure Team has begun rolling out the fix, but SmartAttrax career sites might continue to be slow until the fix is fully deployed.

    7. 2025年10月29日 UTC 21:17identified

      SmartAttrax career sites might continue to run slowly until Microsoft Azure finishes the fix rollout. They expect the full recovery to happen within the next 2-3 hours.

    8. 2025年10月30日 UTC 07:19monitoring

      Microsoft Azure rolled out the fix, and we are monitoring results. Some career sites might still experience slowness, we are checking on this.

    9. 2025年10月30日 UTC 08:56monitoring

      The Microsoft Azure incident is still having a knock-on effect on our app services, which results in some SmartAttrax career sites running slowly. We continue to monitor Microsoft Azure efforts to mitigate this issue.

    10. 2025年10月30日 UTC 09:10monitoring

      The issue should be resolved now, and all SmartAttrax careers sites should be operating normally.

    11. 2025年10月30日 UTC 10:27resolved

      This incident has been resolved.

    System Accessibiliy and Performance Issue

    开始时间 2025年10月28日 UTC 00:41 · 3h 20m

    Outage严重事件
    受影响的组件
    Recruiter Apps
    1. 2025年10月28日 UTC 00:41investigating

      We’re currently experiencing system inaccessibility and performance issues, including slowness and occasional errors when loading the UI pages. Our Engineering Team is actively working to resolve this as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience.

    2. 2025年10月28日 UTC 02:23monitoring

      A fix has been implemented, and we are actively monitoring to ensure the system is performing as expected.

    3. 2025年10月28日 UTC 04:01resolved

      The root cause has been identified and a fix has been put in place. Our apologies for the inconvenience caused by this incident.

    System down (bad getaway - error)

    开始时间 2025年10月22日 UTC 14:46 · 50m

    Outage严重事件
    受影响的组件
    Recruiter Apps
    1. 2025年10月22日 UTC 14:46investigating

      Prod-ohio accounts are facing errors. Users might not be able to access their accounts.

    2. 2025年10月22日 UTC 15:36resolved

      The root cause has been identified and a fix put in place. Our apologies for the inconvenience caused by this incident.

    System down (bad getaway - error 502)

    开始时间 2025年10月12日 UTC 02:33 · 16m

    Outage严重事件
    受影响的组件
    Recruiter Apps
    1. 2025年10月12日 UTC 02:33investigating

      The System is currently inaccessible, impacting the Prod-Syd environment. Our Engineering Team is working on it. Please accept our apologies for the inconvenience.

    2. 2025年10月12日 UTC 02:48resolved

      This incident has been resolved.

    Attrax Career Sites are down - 504 Gateway Time-out

    开始时间 2025年9月16日 UTC 13:01 · 4h 12m

    Outage严重事件
    受影响的组件
    SmartAttrax - Career Sites
    1. 2025年9月16日 UTC 13:01investigating

      Attrax career sites are currently inaccessible. Our Engineering Team is working on identifying an issue and bringing the sites back up as soon as possible. Please accept our apologies for the inconvenience.

    2. 2025年9月16日 UTC 13:02investigating

      We are continuing to investigate this issue.

    3. 2025年9月16日 UTC 13:07monitoring

      Attrax career sites are now back up, and the Engineering Team is monitoring Atttax performance.

    4. 2025年9月16日 UTC 17:13resolved

      This incident has now been resolved. Our apologies for the inconvenience caused during this time.

    System slowness - issue with loading pages

    开始时间 2025年8月22日 UTC 10:02 · 3h 2m

    Outage严重事件
    受影响的组件
    Recruiter Apps
    1. 2025年8月22日 UTC 10:02investigating

      We are currently investigating this issue.

    2. 2025年8月22日 UTC 11:36identified

      The issue has been identified. During the investigation, the SmartTips have been disabled.

    3. 2025年8月22日 UTC 13:04resolved

      This incident has been resolved and SmartTips have been reactivated.

    System down (bad getaway - error 502)

    开始时间 2025年8月19日 UTC 12:35 · 2h 17m

    Outage严重事件
    受影响的组件
    Recruiter Apps
    1. 2025年8月19日 UTC 12:35investigating

      The System is currently inaccessible. Our Engineering Team is working on it. Please accept our apologies for the inconvenience.

    2. 2025年8月19日 UTC 13:28monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年8月19日 UTC 14:52resolved

      This incident has been resolved.

    Interview Scheduling

    开始时间 2025年6月3日 UTC 21:27 · 1h 28m

    Issues轻微事件
    受影响的组件
    Recruiter Apps
    1. 2025年6月3日 UTC 21:27investigating

      We have identified an issue with Interview scheduling affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!

    2. 2025年6月3日 UTC 22:03identified

      We have identified an issue with scheduling that is affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!

    3. 2025年6月3日 UTC 22:32monitoring

      Our team has identified the issue causing the error when scheduling an interview and implemented a fix. We are now monitoring the results for any further performance issues.

    4. 2025年6月3日 UTC 22:55resolved

      The error occurring with interview scheduling has been resolved! You can resume using the platform normally. Happy hiring!

    System slowness

    开始时间 2025年5月30日 UTC 13:58 · 15m

    Outage重大事件
    受影响的组件
    Recruiter Apps
    1. 2025年5月30日 UTC 13:58investigating

      We are experiencing system slowness, particularly on the Job details page. Our teams are currently investigating the issue.

    2. 2025年5月30日 UTC 14:03monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年5月30日 UTC 14:13resolved

      This incident has been resolved.

    System Performance issue

    开始时间 2025年5月6日 UTC 12:42 · 1h 54m

    Outage严重事件
    受影响的组件
    Recruiter Apps
    1. 2025年5月6日 UTC 12:42investigating

      We are experiencing System issues - pages may be down or not load properly. We are currently investigating the issue.

    2. 2025年5月6日 UTC 12:46identified

      The issue has been identified and a fix is being implemented.

    3. 2025年5月6日 UTC 13:41monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年5月6日 UTC 14:36resolved

      This incident has been resolved.

    Newly created jobs issue

    开始时间 2025年4月28日 UTC 14:31 · 2h 24m

    Issues轻微事件
    受影响的组件
    Recruiter Apps
    1. 2025年4月28日 UTC 14:31identified

      We are experiencing issues with displaying newly created jobs - some may not appear in the search results. Our teams are actively working on it.

    2. 2025年4月28日 UTC 16:55resolved

      The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!

    Job creation/publication down

    开始时间 2025年4月15日 UTC 11:55 · 51m

    Outage严重事件
    受影响的组件
    Customer API
    1. 2025年4月15日 UTC 11:55investigating

      We are currently investigating the issue. Meanwhile, please fill out the Location manually to move forward.

    2. 2025年4月15日 UTC 12:08monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年4月15日 UTC 12:46resolved

      This incident has been resolved.

    [Report builder] down - downloading Reports issue

    开始时间 2025年3月26日 UTC 09:13 · 22m

    Outage严重事件
    受影响的组件
    Mobile AppsMarketplace APIReferrals AppCustomer APICareer PagesCandidate AppMarketplace AppsSub-processor Page UpdatesRecruiter Apps
    1. 2025年3月26日 UTC 09:13investigating

      We are currently investigating this issue.

    2. 2025年3月26日 UTC 09:22monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年3月26日 UTC 09:35resolved

      This incident has been resolved.