60 Socialdog incidents · 2021年12月 — official updates, affected components, duration and resolution details.
谢谢你使用SocialDog. 我们谨通知你,在最近系统更新之后发生的一个问题已经得到解决。 所有特征现在都正常运转。 我们诚恳地为您的工作流程可能受到的任何干扰和不便而道歉。 [受影响期] 2026/10/28 11:22 – 11:37 (JST) (英语). [受影响的地 事件期间,一些用户在浏览网页或在SocialDog应用中执行动作时可能遇到错误. [因为] 这个问题的起因是最近系统更新中包含的我们系统设置的改变. 我们纠正了布局,确认所有SocialDog服务再次正常运行。 [未来措施] 我们正在审查我们的系统配置,以防止今后发生类似问题。 谢谢你的耐心和理解。 我们感谢你对SocialDog的继续支持.
自动翻译自官方事件更新。
谢谢你使用SocialDog. 谨通知你,9月25日发生的问题已经得到解决。 所有特征现在都正常运转。 我们诚恳地为您的工作流程可能受到的任何干扰和不便而道歉。 [受影响期] 2026/9/25 21:22 – 21:44 (JST) (英语). [受影响的地 事件中,一些用户在收看网页或在SocialDog(Web and app)上执行动作时可能会出错. [因为] 这个问题是由于我们的一些服务器和内部系统之间暂时不稳定的网络通信造成的. 此后,通信恢复,我们确认,所有社会Dog服务都恢复正常运作。 [未来措施] 我们正在审查我们的系统配置,以防止今后发生类似问题。 谢谢你的耐心和理解。 我们感谢你对SocialDog的继续支持.
自动翻译自官方事件更新。
Thank you for using SocialDog. We are currently experiencing a system issue where a temporary error has occurred during communication with the X API. We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/15 7:00 (JST) – Ongoing 【Issue Details】 ・Conversation trends ・Keyword Monitor 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.
The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.
The incident is now resolved. We apologize for any inconvenience.
Thank you for using SocialDog. We are currently experiencing a system issue where a temporary error has occurred during communication with the X API. We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/13 12:45 (JST) – Ongoing 【Issue Details】 ・Conversation trends ・Keyword Monitor 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.
This incident has been resolved. As the X API remains unstable, we will notify you here if the same issue occurs again. We apologize for any inconvenience.
Thank you for using SocialDog. Analysis functions, may be affected. We apologize for any inconvenience. 【Affected Period】 2026/8/11 9:00 (JST) – Ongoing 【Issue Details】 Analysis functions, may be affected. 【Cause】 The root cause of this issue is currently under investigation. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.
The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.
Thank you for using SocialDog. We are currently experiencing a system issue where some users are unable to view "Conversation trends." We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Issue Details】 Users may experience difficulties loading or viewing data within the "Conversation trends" feature. 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. Thank you for your patience and understanding while we work to resolve this.
Thank you for using SocialDog. We are pleased to inform you that the issue we reported earlier has been completely resolved. All affected features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/8/11 17:20 – 2026/8/12 9:00 (JST) 【Affected Features】 During the incident, users may have experienced difficulties with the following features: ・Viewing "Conversation trends" 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. We have confirmed that the API connection has fully recovered, and all SocialDog services are operating normally again. Thank you for your patience and understanding. We appreciate your continued support of SocialDog.
Thank you for using SocialDog. We are currently experiencing a system issue where some users are unable to view "Conversation trends." We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/10 16:36 (JST) – Ongoing 【Issue Details】 Users may experience difficulties loading or viewing data within the "Conversation trends" feature. 【Cause】 The root cause of this issue is currently under investigation. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.
Thank you for using SocialDog. We are pleased to inform you that the issue we reported earlier has been completely resolved. All affected features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/8/10 16:36 – 18:11 (JST) 【Affected Features】 During the incident, users may have experienced difficulties with the following features: ・Viewing "Conversation trends" ・Setting up and acquiring data for "Keyword Monitors" 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. We have confirmed that the API connection has fully recovered, and all SocialDog services are operating normally again. Thank you for your patience and understanding. We appreciate your continued support of SocialDog.
Thank you for using SocialDog. We are currently experiencing an issue where engagement data for posts cannot be retrieved. We are investigating the cause and will provide an update as soon as we have more details. We sincerely apologize for the inconvenience.
The issue we previously reported, where engagement data for posts could not be retrieved, has now been resolved. 【Affected period】 2026/8/4 22:22 - 2026/8/4 23:11 (JST) 【Details】 During the period above, engagement data for posts was not being retrieved. 【Cause】 The process had been stopped due to the impact of maintenance carried out on August 3. 【Current status】 The feature has been restored. We are working to recover the data that was not collected during the affected period, and expect this to be completed by the end of tomorrow. We sincerely apologize for the inconvenience caused.
Thank you for using SocialDog. Following our previous updates regarding the issue where post reaction data could not be fetched, we would like to inform you that the recovery of the missing data during the affected period has been fully completed. All systems and features are now operating normally. We sincerely apologize for any inconvenience and disruption this incident may have caused you. We will continue to work on preventing future occurrences. Thank you for your continued support of SocialDog.
Thank you for using SocialDog. Following the maintenance conducted on August 3, 2026, some features did not work as expected. The issue has now been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/8/3 23:00 - 2026/8/4 11:40 (JST) 【Affected Features】 ・RSS Auto post ・Post engagement 【What You May Need to Do】 ・RSS Auto post: Articles that were not published will not be posted automatically. Please post them manually if needed. ・Post engagement: Missing data will be retrieved automatically over time. No action is required on your part. 【Current Status】 All features are working normally. We will do our utmost to prevent similar issues from occurring.
Xの投稿が表示されない不具合が発生しています。 分析功能可能受到影响。 我们为任何不便而道歉.
Xの投稿が表示されない不具合が発生しています。 分析功能可能受到影响。 我们为任何不便而道歉。 [事件期间] 2026/7/8 6:00(JST) [受影响的地 - 分析职能 - Xの投稿一覧 [因为] 正在调查中
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
There is a system failure of the X API. Analysis functions, may be affected. We apologize for any inconvenience.
The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.
The incident is now resolved. We apologize for any inconvenience.
We are currently experiencing technical difficulties with our Instagram media posting features. We sincerely apologize for any inconvenience this may cause our users. Image and video posts may fail to be published. 【Incident Period】 2026/4/24 5:00 (JST) 〜 Present 【Affected Features】 - Scheduled posts 【Cause】 Under investigation
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There is a system failure of the X API. Analysis functions, may be affected. We apologize for any inconvenience.
The incident is now resolved. We apologize for any inconvenience.
We are pleased to inform you that the technical difficulties preventing users from logging into our mobile apps have been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/2/9 14:23 - 2026/2/9 21:04 (JST) 【Scope】 ・Mobile Applications (iOS / Android) 【Affected Features】 ・App login 【Status】 The issue has been resolved.
We are currently experiencing technical difficulties with our X (Twitter) posting features. We sincerely apologize for any inconvenience this may cause our users. Posts may fail to be published. 【Incident Period】 2026/1/29 7:55 (JST) 〜Present 【Affected Features】 ・Scheduled posts ・RSS Auto-posting 【Cause】 Under investigation
We have confirmed that posting failures are primarily occurring when media (images or videos) are attached. This issue is caused by a disruption in the X API. For more details regarding the X API status, please refer to the following link. https://docs.x.com/incidents
The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.
The incident is now resolved. We apologize for any inconvenience.
Thank you for using SocialDog. We are currently experiencing an issue with some SocialDog features due to an external system (data infrastructure) failure. During this time, the following features may be temporarily unavailable or may not display data correctly. 【Affected Features】 ・Post Engagement ・Post Performance ・Competitor Analysis ・Campaigns 【Occurrence Period】 2026/01/21 10:45 (JST) - Ongoing 【Cause and Status】 We have confirmed that a temporary failure has occurred in the external infrastructure used by our system. We are currently investigating the issue for resolution. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
A fix has been implemented and we are monitoring the results.
The incident is now resolved. We apologize for any inconvenience.
We are currently experiencing an issue where keyword searches via the X API are not functioning correctly. We have confirmed that the "Keyword Monitor" and "Conversation trends (Beta)" features may fail to operate when certain search keywords are included. We are currently investigating this issue. Reference: https://devcommunity.x.com/t/im-getting-a-4xx-error-calling-the-search-api-with-is-retweet/254995 We apologize for any inconvenience.
The incident is now resolved. We apologize for any inconvenience.
There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.
The incident is now resolved. We apologize for any inconvenience.
There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.
The incident is now resolved. We apologize for any inconvenience.
We are currently experiencing an issue where insights for some Instagram posts cannot be retrieved properly. We are investigating, but the issue appears to be related to Instagram API service availability. We apologize for any inconvenience.
The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.
The incident is now resolved. We apologize for any inconvenience.
There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.
The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.
The incident is now resolved. We apologize for any inconvenience.
