52 Spark incidents · 2024年7月 — official updates, affected components, duration and resolution details.
我们正在调查影响塔克里昂装置的基础设施问题。 一些设备可能遇到延迟或间歇地连接到设备云. 其他设备类型不受影响.
我们已经确定了影响塔克里昂装置的基础设施问题的来源。 我们的工程组正在积极进行修补工作,部署后将立即提供更新.
已经部署一个固定器,我们正在监测结果。 Tachyon互联互通正在受影响地区稳定下来。 我们将继续密切注视,然后才能解决这个问题.
这一事件已经得到解决.
自动翻译自官方事件更新。
受影响的组成部分: Tachyon设备连接(SKUs:TACH4NA,TACH8NA,TACH8ROW) 开始时间:今天1:22 PMPDT 说明 : 我们目前正在调查影响Tachyon设备的连接中断(SKUs TACH4NA、TACH8NA、TACH8ROW)。 粒子小组正在积极调查这一问题,并将在获得更多信息后公布最新情况。 本次事故没有其他粒子设备类型或SKU受到影响.
我们查明了影响塔克里昂设备的连接中断的原因。 我们的团队正在积极研究解决这个问题的办法。 随着进展,我们将继续公布最新情况。 本次事故没有其他粒子设备类型或SKU受到影响.
我们观测到恢复和重新连接的设备。 我们的小组继续监测恢复情况,以确保剩余的塔克扬装置完全稳定。 一旦所有设备全部重新连接,事件得到解决,我们将提供最后更新.
这一事件已经得到解决。 所有Tachyon设备已成功重联,并全面恢复连接. 我们的小组查明了根源,并实施了固定措施,确认受影响舰队全面恢复。 没有其他粒子设备类型或SKU受到这一事件的影响.
自动翻译自官方事件更新。
受影响的组成部分: Tachyon设备连接(SKUs:TACH4NA,TACH8NA,TACH8ROW) 类型:未计划的事件 现况:调查 开始时间:今天上午10:30 我们目前正在调查影响Tachyon设备的连接中断(SKUs TACH4NA、TACH8NA、TACH8ROW)。 这个问题开始于我们连接基础设施的例行更新之后,这引发了出乎意料的大量同时设备重联尝试. 我们的团队正积极致力于恢复服务,稳定重联. 我们将发布最新消息, 本次事故没有其他粒子设备类型或SKU受到影响.
大部分Tachyon设备已经重新连接并恢复在线. 我们继续监测复苏情况,以确保其余装置完全稳定。 一旦所有设备全部重新连接,事件得到解决,我们将提供最后更新.
这一事件已经得到解决。 所有Tachyon设备已成功重联,并全面恢复连接. 没有其他粒子设备类型或SKU受到这一事件的影响.
自动翻译自官方事件更新。
文章正在调查关于南非手机载体拒绝或不允许数据流的多份报告。 这个问题涉及B524和M524装置.
颗粒正同我们的细胞伙伴、它们的区域伙伴和当地载体密切合作来解决这一问题。 6月27日,实施了网络变革,自此以后,设备上线,能够传递数据。 正在对根源进行调查.
该问题被认为已得到解决。 受影响的设备需要重新设置或电能循环以恢复连接.
自动翻译自官方事件更新。
We are currently investigating an issue impacting cellular connectivity for some devices on our MVNO network. Our engineering and carrier teams are actively working to identify the root cause and restore normal service as quickly as possible.
We are seeing initial signs of recovery as connectivity is being restored for a portion of affected devices. Our teams continue to closely monitor the situation and work with carrier partners to ensure full service restoration.
Connectivity has largely recovered and we are continuing to monitor the situation closely to ensure service stability across the affected MVNO network. At this time, most devices should be operating normally, though a small number of customers may still experience intermittent issues as recovery completes. We will continue monitoring and provide a final update once we confirm the incident is fully resolved.
The issue impacting cellular connectivity on our MVNO network has been resolved. Services have remained stable following recovery, and our teams have confirmed normal operation across affected systems.
Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices except legacy devices (Photon/P1). The cause is still under investigation.
We are continuing to investigate this issue.
A fix has been implemented and devices are reconnecting.
This incident has been resolved.
Particle is investigating reports of unstable integrations and the event stream.
Particle has deployed a fix, and services are back to baseline.
Particle is investigating reports of EtherSIM connection instability.
Our partners have identified the cause of the disruptions, and are observing recovery. We'll continue to monitor the situation.
Connectivity has recovered.
We are aware of a signaling issue impacting 4G data sessions for a small percentage of devices. We are closely monitoring the issue and working with our provider to resolve it.
The issue was resolved
Particle is investigating connectivity issues for devices connected on EtherSIM.
The issue has been identified and a fix is being implemented.
Devices are recovering and Particle is monitoring the situation.
Online counts have recovered to expected levels, and reconnections have dropped. We’ll continue to monitor the situation.
Connectivity has recovered to normal levels.
Particle is currently investigating reports of Tachyon devices that are unable to connect to the Particle cloud. Tachyon connectivity is not affected.
A fix has been implemented and the team is monitoring devices.
This incident has been resolved.
Particle is aware that some SIM activations are currently facing extended delays. Our cellular partners are actively working on a fix.
This incident has been resolved.
Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices, both WiFi and Cellular. The cause is still under investigation.
The issue is ongoing, and the team is still investigating.
We identified that our cloud services were impacted by the ongoing AWS outage. Our team has applied some changes that allows the cloud services to auto recover when needed. Periodic disruptions are still expected, but the data to/from the cloud should improve.
The incident has been resolved.
Particle has identified several services that are still affected after this morning's outage. This includes some logic executions, and Integrations which rely on secrets stored in the Particle cloud. The majority of logic functions, and integrations (that do not use secrets) are not impacted.
Metrics for logic and integrations are back to normal.
From UTC 08:30 Integrations and Logic and Ledger was impacted by an AWS outage. Integrations have started to recover, but integration relying on saved secrets are still failing.
Services have recovered and normal operations resumed. The team continues to monitor the situation.
The incident has resolved and services are back to normal.
Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.
Our cellular partners have confirmed an outage on their end, and are working to restore connectivity. A subset of devices connected via EtherSIM is affected. We will provide more information as soon as it becomes available.
The situation has stabilised, but apart from a small batch of devices, recovery is not yet underway. We continue to work with our partners to understand the outage, and will provide an ETA to full recovery as soon as it's available.
We have observed strong signs of recovery and expect devices to reconnect soon.
Recovery is still underway.
Device recovery continues. Recovery is at 80% pre-outage levels.
The number of online devices is now within our daily baseline; we expect devices to have recovered and are waiting for confirmation from our partners that the problem is resolved.
Online devices count and behavior match our daily numbers.
We detected connectivity drops in the past few minutes, primarily affecting devices on AT&T in the US. Our MVNO partner has been notified and is actively investigating. Our team will continue to monitor the situation until it is resolved.
Connectivity has recovered to pre-outage levels. We will continue monitoring the fleet to ensure stability.
The incident was resolved. Fleet numbers reached pre-outage levels and are stable.
The Particle team has identified connectivity issues affecting devices located in South Africa (ZA). Devices in this region may experience difficulties establishing or maintaining cellular connections. The Particle team is actively working with cellular partners to investigate the issue and gather more details. Updates will be provided as soon as more information becomes available.
Particle team has observed that devices in South Africa (ZA) are back online and connections are stable. We will continue monitoring closely to ensure ongoing reliability.
This incident has been resolved.
We have detected a degradation affecting Ethersim connectivity. The impact is most notable in the USA, but effects have also been observed in other regions worldwide. Our provider is currently investigating the issue.
Our provider is continuing to investigate the issue with their downstream partner. In the meantime, we observe a gradual recovery as devices reattach using alternate routes. We continue to monitor the situation closely.
Data sessions continue to recover gradually. Our provider is working with their downstream partner to minimize impact and restore service as quickly as possible. We continue to monitor the issue closely.
A big part of the impacted devices has recovered by now. We will continue monitoring until full recovery is confirmed.
The provider solved the issue, and the fleet recovered to values similar to before the outage
Particle is aware of and addressing an issue with the latest console deployment. Devices and the Particle event stream is unaffected. A rollback of the console changes is in progress.
The change has been rolled back, and the console is fully functional.
