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    Splashtop 中断历史

    50 Splashtop incidents · 2018年1月 — official updates, affected components, duration and resolution details.

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    Unable to reach Splashtop Servers (EU stack)

    开始时间 2026年4月15日 UTC 08:01 · 45m

    Outage重大事件
    受影响的组件
    Splashtop web console in EU (my.splashtop.eu)Splashtop remote desktop service (EU)
    1. 2026年4月15日 UTC 08:01investigating

      (EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.eu. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2026年4月15日 UTC 08:02identified

      The issue has been identified and a fix is being implemented.

    3. 2026年4月15日 UTC 08:14identified

      We are continuing to work on a fix for this issue.

    4. 2026年4月15日 UTC 08:45resolved

      This incident has been resolved.

    (Global & EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    开始时间 2026年2月26日 UTC 10:57 · 55m

    Outage严重事件
    受影响的组件
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)Splashtop web console (my.splashtop.com)Mirroring360 serviceSplashtop remote desktop service (EU)
    1. 2026年2月26日 UTC 10:57investigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2026年2月26日 UTC 11:05identified

      The issue has been identified and a fix is being implemented.

    3. 2026年2月26日 UTC 11:30monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年2月26日 UTC 11:51resolved

      This incident has been resolved.

    Unable to reach Splashtop Servers (Global stack)

    开始时间 2026年1月5日 UTC 07:02 · 31m

    Outage严重事件
    受影响的组件
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 2026年1月5日 UTC 07:02investigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2026年1月5日 UTC 07:20identified

      The issue has been identified and a fix is being implemented.

    3. 2026年1月5日 UTC 07:21monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年1月5日 UTC 07:33resolved

      This incident has been resolved.

    Intermittently unable to log in Splashtop app

    开始时间 2025年11月26日 UTC 01:42 · 23m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)Splashtop remote desktop service (EU)
    1. 2025年11月26日 UTC 01:42investigating

      Our lookup servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2025年11月26日 UTC 01:43investigating

      We are continuing to investigate this issue.

    3. 2025年11月26日 UTC 01:53investigating

      This incident has been resolved.

    4. 2025年11月26日 UTC 02:06resolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers (Global stack)

    开始时间 2025年6月23日 UTC 00:19 · 4h 23m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 2025年6月23日 UTC 00:19investigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2025年6月23日 UTC 03:47monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年6月23日 UTC 04:42resolved

      This incident has been resolved.

    Intermittent connectivity issue in Taiwan region

    开始时间 2025年1月9日 UTC 01:20 · 32m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2025年1月9日 UTC 01:20investigating

      We are currently investigating this issue.

    2. 2025年1月9日 UTC 01:20investigating

      We are continuing to investigate this issue.

    3. 2025年1月9日 UTC 01:30identified

      The issue has been identified and a fix is being implemented.

    4. 2025年1月9日 UTC 01:37monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025年1月9日 UTC 01:52resolved

      This incident has been resolved.

    Service interruption in Japan region

    开始时间 2024年8月6日 UTC 02:54 · 1h 17m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2024年8月6日 UTC 02:54investigating

      Our servers in Japan region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2024年8月6日 UTC 03:47identified

      The issue has been identified and a fix is being implemented.

    3. 2024年8月6日 UTC 03:48monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年8月6日 UTC 04:11resolved

      This incident has been resolved.

    Service interruption

    开始时间 2024年8月5日 UTC 21:08 · 4h 33m

    Outage严重事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2024年8月5日 UTC 21:08investigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2024年8月5日 UTC 21:57identified

      The issue has been identified and a fix is being implemented.

    3. 2024年8月6日 UTC 01:03monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年8月6日 UTC 01:41resolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    开始时间 2024年5月28日 UTC 07:39 · 2h 36m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)
    1. 2024年5月28日 UTC 07:39investigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 2024年5月28日 UTC 08:02identified

      The issue has been identified and a fix is being implemented.

    3. 2024年5月28日 UTC 09:32monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年5月28日 UTC 10:15resolved

      This incident has been resolved.

    We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM.

    开始时间 2024年4月24日 UTC 20:44 · 7h 59m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2024年4月24日 UTC 20:44investigating

      We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

    2. 2024年4月25日 UTC 02:43identified

      The issue has been identified and a fix is being implemented.

    3. 2024年4月25日 UTC 03:01monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年4月25日 UTC 04:43resolved

      This incident has been resolved.

    Intermittently unable to connect to relay server

    开始时间 2024年2月8日 UTC 03:45 · 3h 36m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2024年2月8日 UTC 03:45investigating

      We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.

    2. 2024年2月8日 UTC 04:39monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年2月8日 UTC 07:21resolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    开始时间 2024年1月16日 UTC 09:09 · 37m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2024年1月16日 UTC 09:09investigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 2024年1月16日 UTC 09:10investigating

      We are continuing to investigate this issue.

    3. 2024年1月16日 UTC 09:23monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年1月16日 UTC 09:46resolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers

    开始时间 2023年12月4日 UTC 13:24 · 1h 26m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2023年12月4日 UTC 13:24investigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2023年12月4日 UTC 13:51identified

      The issue has been identified and a fix is being implemented.

    3. 2023年12月4日 UTC 14:50resolved

      This incident has been resolved.

    London region experiencing intermittent connectivity issue

    开始时间 2023年11月15日 UTC 10:52 · 2h 10m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2023年11月15日 UTC 12:17investigating

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in London region. We have deployed mitigation.

    2. 2023年11月15日 UTC 12:28investigating

      System recovery is under way. We are monitoring the results.

    3. 2023年11月15日 UTC 13:00investigating

      This incident has been resolved.

    4. 2023年11月15日 UTC 13:02resolved

      This incident has been resolved.

    Our service is experiencing intermittent connectivity issue in US San Jose region

    开始时间 2023年11月5日 UTC 01:37 · 40m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2023年11月5日 UTC 01:37identified

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in US San Jose region. We have deployed mitigation.

    2. 2023年11月5日 UTC 01:49monitoring

      system recovery is under way. we are monitoring the results.

    3. 2023年11月5日 UTC 02:17resolved

      This incident has been resolved.

    Service interruption

    开始时间 2023年10月30日 UTC 18:32 · 1h 43m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2023年10月30日 UTC 18:32investigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2023年10月30日 UTC 18:49identified

      The issue has been identified and a fix is being implemented.

    3. 2023年10月30日 UTC 19:09monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年10月30日 UTC 20:16resolved

      Due to the fixes from earlier today, some overloading of the servers occurred. We upscaled the servers to remediate the issue. Sorry for the inconvenience.

    Service interruption

    开始时间 2023年10月30日 UTC 13:54 · 1h 36m

    Outage重大事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2023年10月30日 UTC 13:54investigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 2023年10月30日 UTC 13:54investigating

      We are continuing to investigate this issue.

    3. 2023年10月30日 UTC 14:59identified

      The issue has been identified and a fix is being implemented.

    4. 2023年10月30日 UTC 15:07monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2023年10月30日 UTC 15:30resolved

      This incident has been resolved.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    开始时间 2023年10月13日 UTC 17:22 · 3h 47m

    Pending
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2023年10月13日 UTC 17:22investigating

      We are currently investigating this issue.

    2. 2023年10月13日 UTC 17:23investigating

      We are actively investigating the issue and sincerely appreciate your patience

    3. 2023年10月13日 UTC 19:21identified

      Connectivity issues have been localized to one of our infrastructure providers in the US-West zone. We are spinning up additional relays with our other providers and reassigning connections to those. We apologize for the inconvenience and appreciate your patience.

    4. 2023年10月13日 UTC 21:09resolved

      The service interruption has been mitigated successfully, and our infrastructure provider has confirmed and resolved their issues in US West. We will continue to monitor closely - if you are continuing to experiencing issues, please reach out to our support team. Thanks again for your patience and support - we know these interruptions are disruptive, and will continue to work with our providers to minimize these disruptions.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    开始时间 2023年8月28日 UTC 17:06 · 6d 14h

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2023年8月28日 UTC 17:06investigating

      Experiencing issues relating to frequent disconnects/reconnects or poor performance in certain regions. The team is actively working on investigating this issue.

    2. 2023年8月29日 UTC 17:00investigating

      We are continuing to investigate this issue.

    3. 2023年8月30日 UTC 21:42investigating

      We are continuing to investigate this issue. We appreciate your patience!

    4. 2023年8月31日 UTC 16:58identified

      Issue identified and network recovery is under way.

    5. 2023年9月1日 UTC 19:18identified

      We are continuing to work on the fix and mitigate the impact. We want to emphasize how much we value and appreciate your patience throughout this process.

    6. 2023年9月3日 UTC 18:18identified

      System maintenance have been completed for most regions and operations is returning to normal.

    7. 2023年9月4日 UTC 07:04monitoring

      All operations are returning to normal, we will continue to monitor. If you are experiencing any issue, we appreciate you reaching out to us.

    8. 2023年9月4日 UTC 07:20resolved

      This incident has been resolved.

    email notification issue

    开始时间 2023年7月27日 UTC 17:10 · 1h 13m

    Issues轻微事件
    受影响的组件
    Splashtop remote desktop service (Global)
    1. 2023年7月27日 UTC 17:10investigating

      We are experiencing email notification issues. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

    2. 2023年7月27日 UTC 17:47identified

      The issue has been identified and a fix is being implemented.

    3. 2023年7月27日 UTC 18:00monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年7月27日 UTC 18:23resolved

      This incident has been resolved.