35 Square incidents · 2024年1月 — official updates, affected components, duration and resolution details.
目前,在出售地点,我们由于一些盗窃财产的付款处理而时有中断。 作为工作,我们建议顾客使用非身份卡,例如Visa、Mastercard或Amex。 你接受付款的能力是我们的首要任务 我们的工程团队正在迅速解决这个问题 我们赞赏你在这过程中的耐心.
我们开始看到Eftpos的付款恢复到完全的功能. 我们会继续监视一下情况 谢谢你在我们团队努力解决这一问题时的耐心.
影响出售点某些交易的被盗财产付款处理的中断现已得到解决。 我们赞赏你在整个决议过程中的耐心.
自动翻译自官方事件更新。
我们正经历间歇性的问题 与聊天支持。 你们的业务是我们的首要任务 我们的工程团队正在迅速解决这个问题 我们赞赏你耐心地努力解决这一问题。 同时,您可通过电话或电子邮件联系我们,或访问我们的自助中心寻求自助。 我们为不方便而道歉.
现在解决了影响一些聊天支持的中断。 我们理解我们所有服务为你们经营业务的重要性,我们的工程团队继续努力加强我们的系统,防止类似的事件。 我们感谢你的耐心.
自动翻译自官方事件更新。
目前,万事达卡付款处理在销售点时时有中断。 作为工作,我们建议客户使用一种非Mastercard形式的付款,如果有的话。 你接受付款的能力是我们的首要任务 我们的工程组正在调查这个问题 我们赞赏你在这过程中的耐心.
先前在销售点处理Mastercard付款的问题现已解决。 我们赞赏你在整个决议过程中的耐心.
自动翻译自官方事件更新。
我们正受到破坏 销售点和支付接受 在一些广场注册装置。 你们的业务是我们的首要任务 我们的工程团队正在迅速解决这个问题 如果您的设备受到影响, 您现在可以通过前往硬件 > General > About Register > Software Update > Check for Update, 并安装确认应用程序版本7. 18.1 或 7. 19来解决。 我们赞赏你耐心地努力解决这一问题.
我们已经发布了一个固定办法,以弥补某些方块登记册设备上的销售点和付款接受被中断的情况,并开始看到受影响的服务恢复到全面运作。 你企业顺利运作的能力是我们的首要任务,我们的工程团队正在采取主动措施防止类似事件. 感谢你们耐心地对待这个问题.
某些广场登记装置的销售点和付款接受点的中断问题现已得到解决。 你们的业务对我们至关重要,我们的工程队已经采取措施,加强我们的系统,防止类似事件。 我们赞赏你在整个决议过程中的耐心。 如果销售商在Square Register设备上遇到更多问题,请通过.
自动翻译自官方事件更新。
我们正面临延迟销售报告数据的问题。 你们的业务是我们的首要任务 我们的工程团队正在迅速解决这个问题 交易和支付正常进行。 我们赞赏你耐心地努力解决这一问题.
销售报告数据的延误现已得到解决。 我们理解我们所有服务为你们经营业务的重要性,我们的工程团队继续努力加强我们的系统,防止类似的事件。 我们感谢你的耐心.
自动翻译自官方事件更新。
我们正在经历一个支付少量款项的问题。 澳大利亚和联合王国的一些销售商在试图通过不出示卡(在线或手动按键交易)的方式使用美国签发的签证卡付款时,交易减少。 作为一种工作,销售者可以建议购买者尝试另一张卡片,敲打或浸泡物理卡片,或使用移动钱包. 你们的业务是我们的首要任务 我们的工程团队正在迅速解决这个问题 我们赞赏你耐心地努力解决这一问题.
我们解决了先前的问题,澳大利亚和联合王国的一些销售商在试图通过不出示卡(在线或手动按键交易)的方式用美国签发的Visa卡付款时遭遇交易减少。 谢谢你在我们努力解决这一问题时的耐心.
自动翻译自官方事件更新。
Square的支付处理合作伙伴正在经历支付处理中断. 因此,卖方在销售时可能看到一些Visa和Mastercard交易下降。 如果可能,我们建议客户使用不同的支付方法. 你接受付款的能力是我们的首要任务 我们的工程组正与我们的付款伙伴合作解决这个问题 我们感谢你的耐心.
我们继续与我们的支付处理合作伙伴合作,解决支付处理中断的问题. 销售者可能看到一些Visa、Mastercard和借记卡交易在销售时下降。 如果可能,我们建议客户使用不同的支付方法,如JBC,美国快递和电子货币. 你接受付款的能力是我们的首要任务 我们的工程组正与我们的付款伙伴合作解决这个问题 我们感谢你的耐心.
付款接受已恢复全面运作。 我们理解,我们所有服务都为你们经营业务的重要性,我们的工程团队继续与我们的付款伙伴合作,加强我们的系统,防止类似事件。 我们赞赏你在整个决议过程中的耐心.
自动翻译自官方事件更新。
We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support. We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support. Create Square account: Compare Square Hardware: Onboarding FAQ Square:
Thank you for your patience and understanding while we experienced higher than normal call volumes.
We are aware of an ongoing DoorDash outage impacting the DoorDash integration for Square sellers. New DoorDash orders and menu syncing are temporarily unavailable. This disruption originates from DoorDash's systems and does not affect your Square POS or other ordering channels. For additional information and updates, please visit DoorDash's status page at [doordashstatus.com](http://doordashstatus.com). Our Engineering team is monitoring the situation and will automatically restore full functionality once DoorDash's systems recover. We appreciate your patience during this disruption.
DoorDash has implemented a fix for their previous disruption and is monitoring the results. We are beginning to see the integration return to full functionality for Square sellers. Thank you for your understanding as DoorDash worked through this issue.
The DoorDash disruption impacting the DoorDash integration for Square has been resolved. We appreciate your patience throughout this resolution process.
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We’re currently investigating an issue where some customers’ digital wallet tap payments (including Apple Pay, Google Pay, and Samsung Pay) are being declined at Square card readers. Affected buyers may see errors such as “This card is not accepted” or “Insert or use another card” when they try to tap to pay. As a workaround, please ask customers to use a physical card to tap, insert, or swipe at the point of sale. We know how important it is to have payments running smoothly, and our engineering teams are actively working on a fix. We’ll provide updates here and appreciate your patience while we work to resolve this issue.
We’ve continued to investigate this issue and have narrowed the impact to Samsung Pay tap-to-pay transactions at Square card readers. At this time, we do not believe Apple Pay or Google Pay are affected. As a workaround, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available. Our engineering teams are actively working on a fix specific to Samsung Pay, and we will continue to post updates here. Thank you for your patience as we work to fully resolve this.
Samsung has identified an issue impacting Samsung Pay tap to pay transactions, and plan to release a fix via an update to the Samsung Pay app. In the meantime, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available.
Due to a third-party disruption with one of our banking partners, we are experiencing an increase in failures for some Instant Transfers to debit cards. While recovery has begun, Sellers experiencing issues with Instant Transfers can try linking a VISA debit card from a different banking institution and retry the transfer. We will continue to provide updates from our partner as we receive them. Thank you for your patience.
The disruption that impacted the ability to initiate Instant Transfers to debit cards is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing with our banking partners how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We are currently experiencing a disruption that is impacting some eftpos payments. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
We are currently experiencing a disruption that is impacting eftpos payments. For now, we recommend customers use alternative methods of payments such as Visa, Mastercard or Amex. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
We recently experienced a disruption that impacted the processing of some eftpos payments. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
From 7:45pm to 10:45pm JST, we experienced a disruption that impacted PayPay payment acceptance due to the issue at our partner company. We understand how important it is for all of our services to be running for your business and our partner company is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
Due to the issue in our partner company, we are currently experiencing a disruption that is impacting QUICPay and iD payments since 6:14pm JST. We understand how important it is for your business for all of our services to be up and running, and our partner is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Due to an issue at one of our third party partner, payments with QUICPay and iD could not be processed between 6:14 p.m. and 7:14 p.m. The issue has now been resolved by the partner, and payments are being processed as normal again. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
From 3:05pm to 3:20pm JST, we experienced a disruption that impacted PayPay payment acceptance due to the issue at our partner company. Should you have any questions regarding your PayPay transaction history as a result of this incident, please contact Square Support at: [ https://squ.re/info](https://squ.re/info). We understand how important it is for all of our services to be running for your business and our partner company is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
We have released a fix for the earlier disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We are currently experiencing a disruption that is preventing Square Sellers on Android Point of Sale version 6.97 or 6.98. from adding tips to split transactions. Sellers will be able to add tips to the fist tip of the split transaction, but the final transaction does not allow tipping. Thank you for your patience as we continue to investigate the issue and will update you one we know more.
We have released a fix for the earlier tipping disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
We have successfully deployed a server fix that resolves the issue preventing tip entry on split tender payments. All sellers can now enter paper tips on split tender transactions through both the bulk tip editor and individual transaction screens. Additionally, we have released an update in Android version 6.98 that will prevent this issue from occurring on future orders and improve the overall tip editing experience.
Some Sellers will experience a disruption with their nightly settlement due to a settlement issue with one of our banking partners. We understand how important it is for all of our services to be running for your business and we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Sellers may experiencing delays in receiving nightly settlement transfers due to an industry-wide issue affecting multiple financial institutions. We are actively monitoring the situation and expect transfers to arrive in affected seller's bank accounts by end of day. Thank you for your patience as we continue to monitor this.
We recently experienced a banking partner disruption that resulted in some Sellers experiencing a delay in nightly settlements. The issue has since been resolved. Thank you for your patience as our partner worked to resolve this issue.
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.