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    Stark Bank 中断历史

    52 Stark Bank incidents · 2024年5月 — official updates, affected components, duration and resolution details.

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    与中央银行联系不稳定

    开始时间 2026年8月19日 UTC 22:26 · 4h 51m

    Outage严重事件
    受影响的组件
    API InvoiceAPI TransferAPI Brcode PaymentAPI DepositAPI Pix Key
    1. 2026年8月19日 UTC 22:26investigating

      我们目前正在调查这一问题.

    2. 2026年8月19日 UTC 23:53identified

      这一问题已经确定,一个解决办法正在实施之中.

    3. 2026年8月20日 UTC 03:18resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    传输验证错误

    开始时间 2026年8月3日 UTC 14:56 · 3m

    Issues轻微事件
    受影响的组件
    API Transfer
    1. 2026年8月3日 UTC 14:56investigating

      转让的产生不稳定,导致API出现400个错误

    2. 2026年8月3日 UTC 14:57identified

      查明了这一问题并正在部署一项纠正措施

    3. 2026年8月3日 UTC 14:59resolved

      事情已经解决了

    自动翻译自官方事件更新。

    Instability in the communication with Visa - Acquiring

    开始时间 2026年5月11日 UTC 15:57 · 1d 3h

    Outage重大事件
    受影响的组件
    API Card Acquiring
    1. 2026年5月11日 UTC 15:57identified

      We are currently experiencing an issue with our acquiring service that is preventing some Visa transactions from being approved. All other card networks are operating normally. Our team is actively working with Visa to resolve this as quickly as possible.

    2. 2026年5月12日 UTC 15:45monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年5月12日 UTC 19:28resolved

      This incident has been resolved.

    Pix Cash-out Status Update Delay

    开始时间 2026年4月21日 UTC 15:30 · 0m

    Pending
    1. 2026年4月21日 UTC 16:21resolved

      The status of some Transfers and BrcodePayments experienced a delay in updates between 12:35 and 12:55 BRT. The incident has been resolved and all statuses are now reflecting correctly. No transactions were lost or affected, only the status updates were delayed during this window.

    Settlement Bank Boleto, BoletoPayment and TaxPayment instability

    开始时间 2026年4月14日 UTC 15:59 · 1h 22m

    Issues轻微事件
    受影响的组件
    API Boleto PaymentAPI Utility & Tax PaymentAPI Boleto
    1. 2026年4月14日 UTC 15:59identified

      There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

    2. 2026年4月14日 UTC 16:18identified

      The issue has been identified as an instability with our settlement bank.

    3. 2026年4月14日 UTC 17:21resolved

      This incident has been resolved.

    System instability

    开始时间 2026年4月11日 UTC 02:00 · 0m

    Pending
    1. 2026年4月11日 UTC 23:14resolved

      We observed widespread system instability across our infrastructure, resulting in elevated error rates. The incident occurred from 11:02 on April 10th until 00:22 on April 11th. The issue has been mitigated and services have returned to normal operation.

    There is an instability in the Pix settlement system

    开始时间 2026年4月11日 UTC 02:00 · 0m

    Pending
    1. 2026年4月11日 UTC 03:33resolved

      We are currently investigating this issue.

    Instability in the communication with Central Bank's DICT

    开始时间 2026年3月1日 UTC 02:49 · 20h 35m

    Outage重大事件
    受影响的组件
    API Pix Key
    1. 2026年3月1日 UTC 03:14monitoring

      A fix has been implemented and we are monitoring the results.

    2. 2026年3月1日 UTC 03:27identified

      The issue has been identified and a fix is being implemented.

    3. 2026年3月1日 UTC 23:24resolved

      This incident has been resolved.

    Webhook delivery latency

    开始时间 2026年2月13日 UTC 18:24 · 0m

    Issues轻微事件
    受影响的组件
    API Webhook
    1. 2026年2月13日 UTC 18:24monitoring

      A fix has been implemented and we are monitoring the results.

    2. 2026年2月13日 UTC 18:24resolved

      This incident has been resolved.

    There is an instability in our gateway system.

    开始时间 2026年1月22日 UTC 21:03 · 0m

    Pending
    受影响的组件
    App VTEXAPI InvoiceApp iOSAPI AnalyticsAPI GatewayWeb HomepageAPI Card AcquiringAPI TransferAPI ApprovalAPI Brcode PaymentAPI Boleto PaymentAPI Utility & Tax PaymentAPI BoletoApp AndroidAPI Fixed IncomeAPI DepositAPI Corporate CardWeb BankingAPI WebhookAPI Pix Key
    1. 2026年1月22日 UTC 21:03resolved

      This incident has been resolved.

    There is an instability in the Brcode system.

    开始时间 2026年1月22日 UTC 18:36 · 1m

    Issues轻微事件
    受影响的组件
    API InvoiceAPI Deposit
    1. 2026年1月22日 UTC 18:36identified

      The issue has been identified and a fix is being implemented.

    2. 2026年1月22日 UTC 18:37resolved

      This incident has been resolved.

    There is an instability in Central Bank's system.

    开始时间 2026年1月19日 UTC 17:48 · 31m

    Outage重大事件
    受影响的组件
    API InvoiceAPI TransferAPI Brcode PaymentAPI DepositAPI Pix Key
    1. 2026年1月19日 UTC 17:48monitoring

      We are currently experiencing a Pix instability due to an issue in the Central Bank’s systems. Our team is monitoring the situation and will provide updates as more information becomes available.

    2. 2026年1月19日 UTC 17:51monitoring

      The current issue is affecting the Central Bank’s DICT system, preventing the use of Pix keys in any capacity.

    3. 2026年1月19日 UTC 18:13monitoring

      We are continuing to monitor for any further issues.

    4. 2026年1月19日 UTC 18:20resolved

      This incident has been resolved.

    Card Acquiring authorization instability

    开始时间 2025年12月10日 UTC 22:00 · 0m

    Pending
    1. 2025年12月16日 UTC 22:35resolved

      Between 10/dez 18:50 and 11/12 09:30 (GMT-3), some card purchase transactions were not approved due to an internal issue in the acquiring authorization flow. The issue was resolved, and all systems have been operating normally since then.

    Settlement Bank communication instability

    开始时间 2025年11月5日 UTC 11:32 · 43m

    Issues轻微事件
    受影响的组件
    API Boleto PaymentAPI Utility & Tax PaymentAPI Boleto
    1. 2025年11月5日 UTC 11:32investigating

      There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

    2. 2025年11月5日 UTC 12:15resolved

      This incident has been resolved.

    There is an instability in the Pix settlement system

    开始时间 2025年10月30日 UTC 19:39 · 13m

    Pending
    受影响的组件
    API InvoiceAPI TransferAPI Brcode PaymentAPI Deposit
    1. 2025年10月30日 UTC 19:39monitoring

      A fix has been implemented and we are monitoring the results.

    2. 2025年10月30日 UTC 19:52resolved

      This incident has been resolved.

    Settlement Bank communication instability

    开始时间 2025年10月24日 UTC 14:06 · 37m

    Issues轻微事件
    受影响的组件
    API Boleto PaymentAPI Utility & Tax PaymentAPI Boleto
    1. 2025年10月24日 UTC 14:06investigating

      There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

    2. 2025年10月24日 UTC 14:25investigating

      We are continuing to investigate this issue.

    3. 2025年10月24日 UTC 14:44resolved

      This incident has been resolved.

    Instability in provider postal code lookup (physical card requests)

    开始时间 2025年10月23日 UTC 19:33 · 17h 29m

    Outage重大事件
    受影响的组件
    API Corporate Card
    1. 2025年10月23日 UTC 19:33investigating

      We’re currently investigating an instability in the provider postal code lookup service, which affects only the address search step in physical card requests.

    2. 2025年10月23日 UTC 20:02monitoring

      After further investigation, we identified that the issue was caused by an instability in our provider’s services. The service now appears to have stabilized, and our team is currently monitoring to ensure everything remains fully operational.

    3. 2025年10月24日 UTC 13:02resolved

      We have been monitoring the provider’s service since yesterday, and it has remained stable during this period. As the functionality has been consistently operating as expected, we are now marking this incident as resolved.

    There is an instability in Central Bank's DICT system. PixKey queries and BR Code previews are unavailable.

    开始时间 2025年10月6日 UTC 21:43 · 1h 28m

    Outage重大事件
    受影响的组件
    API Brcode PaymentAPI Pix Key
    1. 2025年10月6日 UTC 21:43investigating

      We are currently investigating this issue.

    2. 2025年10月6日 UTC 21:43monitoring

      We are monitoring

    3. 2025年10月6日 UTC 23:11resolved

      This incident has been resolved.

    There is an instability in Central Bank's DICT system. PixKey queries and BR Code previews are unavailable.

    开始时间 2025年9月29日 UTC 14:41 · 1m

    Outage重大事件
    受影响的组件
    API Brcode PaymentAPI Pix Key
    1. 2025年9月29日 UTC 14:41monitoring

      A fix has been implemented and we are monitoring the results.

    2. 2025年9月29日 UTC 14:41resolved

      This incident has been resolved.

    Instability in Pix settlement

    开始时间 2025年9月23日 UTC 21:21 · 25m

    Issues轻微事件
    受影响的组件
    API InvoiceAPI TransferAPI Brcode PaymentAPI DepositAPI Pix Key
    1. 2025年9月23日 UTC 21:21investigating

      There is an instability in processing Pix operations.

    2. 2025年9月23日 UTC 21:46resolved

      This incident has been resolved.