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    Stax Payments 中断历史

    55 Stax Payments incidents · 2024年2月 — official updates, affected components, duration and resolution details.

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    潜在的供资拖延

    开始时间 2026年10月27日 UTC 18:17 · 进行中

    Outage重大事件
    受影响的组件
    Settlements, Fees, and Payouts
    1. 2026年10月27日 UTC 18:17identified

      我们获悉,第三方出现技术错误,可能影响10/23/26-10/24/26上处理的批次的供资。 我们将在提供者提供最新情况后再提供.

    自动翻译自官方事件更新。

    供资拖延 2026年10月20日

    开始时间 2026年10月20日 UTC 21:22 · 14h 41m

    Outage重大事件
    受影响的组件
    Settlements, Fees, and Payouts
    1. 2026年10月20日 UTC 21:22identified

      我们已经查明,资金的拖延影响到一些商人。 2026年10月20日预计获得资助的商人们,现在将在明天,2026年10月21日获得资助. 这个问题已经解决,预计今后的供资将正常进行.

    2. 2026年10月21日 UTC 12:03resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    ACH 处理中断

    开始时间 2026年10月6日 UTC 20:00 · 0m

    Pending
    1. 2026年10月7日 UTC 14:11resolved

      有一个问题涉及一个内部服务器,暂时影响到某些ACH交易的处理。 我们的技术团队已经解决了这个问题,平台功能正常运行.

    自动翻译自官方事件更新。

    支付链接出错

    开始时间 2026年9月28日 UTC 14:19 · 49m

    Issues轻微事件
    受影响的组件
    Stax APIScheduled Payments
    1. 2026年9月28日 UTC 14:19identified

      我们意识到,一个技术问题源于第三方供应商,在试图建立付款链接时可能造成错误信息出现。 供应商已经查明了这一问题,目前正在实施一个固定方案.

    2. 2026年9月28日 UTC 15:08resolved

      This incident has been resolved.

    自动翻译自官方事件更新。

    处理出错

    开始时间 2026年7月24日 UTC 16:00 · 0m

    Pending
    1. 2026年7月24日 UTC 18:23resolved

      12:34 PM EDT - 2:08 PM EDT之间,某些用户在试图通过发票或网站付款处理付款时可能经历了错误消息. 一项措施已经执行,我们正在监测结果.

    自动翻译自官方事件更新。

    Intermittent Reporting Errors

    开始时间 2026年6月30日 UTC 21:49 · 1h 38m

    Issues轻微事件
    受影响的组件
    Analytics and Reporting
    1. 2026年6月30日 UTC 21:49investigating

      We are currently investigating an increase in errors affecting some reporting endpoints. Our team is actively working to identify the cause and restore normal service. We will provide another update as soon as more information is available.

    2. 2026年6月30日 UTC 22:32identified

      The issue has been identified and a fix is being implemented.

    3. 2026年6月30日 UTC 23:19monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年6月30日 UTC 23:28resolved

      This incident has been resolved.

    Processing Errors

    开始时间 2026年4月29日 UTC 15:58 · 3h 40m

    Issues轻微事件
    受影响的组件
    Stax APISettlements, Fees, and PayoutsScheduled Payments
    1. 2026年4月29日 UTC 15:58identified

      We have identified an issue related to gateway services that may impact processing capabilities for a subset of customers. Our teams are working on a resolution and will continue to provide updates.

    2. 2026年4月29日 UTC 17:00monitoring

      A fix has been implemented and we are currently monitoring the results.

    3. 2026年4月29日 UTC 19:39resolved

      This incident has been resolved.

    System Stability Issues

    开始时间 2026年4月16日 UTC 16:43 · 21h 8m

    Issues轻微事件
    受影响的组件
    Stax APISettlements, Fees, and PayoutsWeb ApplicationsScheduled Payments
    1. 2026年4月16日 UTC 16:43investigating

      We are aware of system stability issues and teams are actively working to resolve the issue.

    2. 2026年4月16日 UTC 17:21monitoring

      The system has been stabilized and we are continuing to monitor.

    3. 2026年4月17日 UTC 13:51resolved

      This incident has been resolved.

    System Stability Issues

    开始时间 2026年3月10日 UTC 22:35 · 14h 1m

    Outage严重事件
    受影响的组件
    Web Applications
    1. 2026年3月10日 UTC 22:35identified

      The team is aware of the issues related to the inability to access Stax Pay and Connect.

    2. 2026年3月10日 UTC 22:43monitoring

      Systems have recovered and teams are continuing to monitor.

    3. 2026年3月11日 UTC 12:36resolved

      This incident has been resolved.

    Fee Statements

    开始时间 2026年3月10日 UTC 13:51 · 22h 41m

    Issues轻微事件
    受影响的组件
    Analytics and Reporting
    1. 2026年3月10日 UTC 13:51investigating

      We are currently investigating intermittent issues with the loading of fee statements.

    2. 2026年3月10日 UTC 14:57identified

      The issue has been identified and teams are working to implement a fix.

    3. 2026年3月11日 UTC 12:32resolved

      This incident has been resolved.

    Funding Delay

    开始时间 2026年3月3日 UTC 14:35 · 1d 1h

    Pending
    1. 2026年3月3日 UTC 14:35identified

      We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.

    2. 2026年3月3日 UTC 15:52monitoring

      The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.

    3. 2026年3月3日 UTC 19:21monitoring

      The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.

    4. 2026年3月4日 UTC 16:30resolved

      This incident is now resolved.

    Gateway Outage

    开始时间 2026年1月23日 UTC 17:14 · 8m

    Outage重大事件
    受影响的组件
    Stax APIScheduled Payments
    1. 2026年1月23日 UTC 17:14identified

      We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.

    2. 2026年1月23日 UTC 17:22resolved

      The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.

    Outbound SMS Degradation

    开始时间 2025年12月12日 UTC 01:21 · 4h 36m

    Issues轻微事件
    受影响的组件
    SMS Notifications
    1. 2025年12月12日 UTC 01:21identified

      We are currently experiencing an issue affecting outbound text messaging (SMS). Some users may experience be impacted outbound messages. Our team has identified the problem and is actively working toward a resolution. Further updates will be provided as more information becomes available.

    2. 2025年12月12日 UTC 05:00monitoring

      We are continuing to work on a fix for this issue.

    3. 2025年12月12日 UTC 05:19identified

      The issue has been identified and a fix is being implemented.

    4. 2025年12月12日 UTC 05:19identified

      We are continuing to work on a fix for this issue.

    5. 2025年12月12日 UTC 05:56monitoring

      A fix has been implemented and we are monitoring the results.

    6. 2025年12月12日 UTC 05:57resolved

      This incident has been resolved.

    Stax Pay and Stax Connect Service Issue

    开始时间 2025年11月18日 UTC 13:54 · 4h 5m

    Outage严重事件
    受影响的组件
    Stax APIWeb ApplicationsAnalytics and ReportingScheduled Payments
    1. 2025年11月18日 UTC 13:54investigating

      We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.

    2. 2025年11月18日 UTC 14:07investigating

      We are continuing to investigate this issue.

    3. 2025年11月18日 UTC 14:41monitoring

      We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.

    4. 2025年11月18日 UTC 18:00resolved

      This incident has been resolved.

    Payment Service Disruption

    开始时间 2025年11月5日 UTC 16:13 · 3h 14m

    Issues轻微事件
    受影响的组件
    Stax APIScheduled Payments
    1. 2025年11月5日 UTC 16:13investigating

      We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

    2. 2025年11月5日 UTC 16:36monitoring

      A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

    3. 2025年11月5日 UTC 19:28resolved

      This incident has been resolved.

    Payment Service Disruption

    开始时间 2025年11月3日 UTC 21:31 · 1h 55m

    Issues轻微事件
    受影响的组件
    Stax APIScheduled Payments
    1. 2025年11月3日 UTC 21:31investigating

      We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

    2. 2025年11月3日 UTC 22:00monitoring

      A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

    3. 2025年11月3日 UTC 23:25resolved

      This incident has been resolved.

    Scheduled Payments

    开始时间 2025年10月23日 UTC 21:02 · 1h 10m

    Issues轻微事件
    受影响的组件
    Scheduled Payments
    1. 2025年10月23日 UTC 21:02investigating

      We are currently investigating a service disruption related to scheduled payments.

    2. 2025年10月23日 UTC 22:13resolved

      This incident has been resolved.

    Payment Service Disruption

    开始时间 2025年10月13日 UTC 20:03 · 1h 10m

    Issues轻微事件
    受影响的组件
    Stax APIScheduled Payments
    1. 2025年10月13日 UTC 20:03identified

      We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

    2. 2025年10月13日 UTC 21:13resolved

      This incident has been resolved

    Payment Service Disruption

    开始时间 2025年9月30日 UTC 18:41 · 39m

    Issues轻微事件
    受影响的组件
    Stax APIScheduled Payments
    1. 2025年9月30日 UTC 18:41identified

      We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

    2. 2025年9月30日 UTC 19:12monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年9月30日 UTC 19:13monitoring

      We are continuing to monitor for any further issues.

    4. 2025年9月30日 UTC 19:20resolved

      This incident has been resolved.

    Service Disruption

    开始时间 2025年9月26日 UTC 21:40 · 1h 30m

    Issues轻微事件
    受影响的组件
    Stax APIWeb ApplicationsScheduled Payments
    1. 2025年9月26日 UTC 21:40investigating

      We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.

    2. 2025年9月26日 UTC 21:50identified

      We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution.

    3. 2025年9月26日 UTC 23:04monitoring

      A fix has been implemented, and we are monitoring the results.

    4. 2025年9月26日 UTC 23:11resolved

      This incident has been resolved.