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    Subsplash 中断历史

    53 Subsplash incidents · 2024年1月 — official updates, affected components, duration and resolution details.

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    显示空白的白页

    开始时间 2026年9月30日 UTC 20:35 · 25m

    Outage严重事件
    受影响的组件
    Subsplash App Dashboard
    1. 2026年9月30日 UTC 20:35investigating

      我们目前正在调查一个问题 导致Subsplash仪表板 显示一个空白的白页 而不是正确的加载.

    2. 2026年9月30日 UTC 20:43monitoring

      一项措施已经执行,我们正在监测结果.

    3. 2026年9月30日 UTC 21:00resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    目前无法在仪表板上填写注解

    开始时间 2026年8月17日 UTC 03:47 · 进行中

    Outage重大事件
    受影响的组件
    Fill-in Notes
    1. 2026年8月17日 UTC 03:47investigating

      我们正在调查一个问题,导致无法在仪表板上看到填入说明.

    2. 2026年8月17日 UTC 04:05identified

      这一问题已经确定,一个解决办法正在实施之中.

    自动翻译自官方事件更新。

    装入趋势AI和提供分析页面出错

    开始时间 2026年7月9日 UTC 14:22 · 2h 8m

    Outage重大事件
    受影响的组件
    Giving Dashboard
    1. 2026年7月9日 UTC 14:25identified

      这一问题已经确定,一个解决办法正在实施之中.

    2. 2026年7月9日 UTC 14:37investigating

      我们目前正在调查这一问题.

    3. 2026年7月9日 UTC 16:03investigating

      我们正在继续调查这一问题.

    4. 2026年7月9日 UTC 16:30resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    Media items endlessly loading on websites, web embeds, and web apps.

    开始时间 2026年5月6日 UTC 21:50 · 23m

    Issues轻微事件
    受影响的组件
    SnapPages
    1. 2026年5月6日 UTC 21:50investigating

      We are currently investigating an issue causing media items to endlessly load on websites, web embeds, and web apps.

    2. 2026年5月6日 UTC 22:03monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年5月6日 UTC 22:13resolved

      This incident has been resolved.

    SnapPages dashboards returning 500 error

    开始时间 2026年4月15日 UTC 17:56 · 35m

    Outage严重事件
    受影响的组件
    SnapPages Dashboard
    1. 2026年4月15日 UTC 17:56investigating

      We are currently investigating an issue causing SnapPages dashboards to display a 500 error.

    2. 2026年4月15日 UTC 18:01identified

      The issue has been identified and a fix is being implemented.

    3. 2026年4月15日 UTC 18:06monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年4月15日 UTC 18:31resolved

      This incident has been resolved.

    Groups are not appearing in the Subsplash Dashboard

    开始时间 2026年4月7日 UTC 16:19 · 4m

    Outage重大事件
    受影响的组件
    Subsplash App Dashboard
    1. 2026年4月7日 UTC 16:19investigating

      We are currently investigating this issue.

    2. 2026年4月7日 UTC 16:23resolved

      This incident has been resolved.

    Giving block service disruption

    开始时间 2026年3月26日 UTC 17:20 · 17m

    Outage重大事件
    受影响的组件
    Subsplash Giving
    1. 2026年3月26日 UTC 17:20investigating

      Giving website blocks are currently failing to load.

    2. 2026年3月26日 UTC 17:29monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年3月26日 UTC 17:36resolved

      This incident has been resolved.

    Media and giving pages failing to load

    开始时间 2026年3月13日 UTC 21:21 · 25m

    Outage重大事件
    受影响的组件
    Web toolsMobile appsSubsplash Giving
    1. 2026年3月13日 UTC 21:21investigating

      We are currently investigating an issue where some media pages, giving pages and embeds are failing to load

    2. 2026年3月13日 UTC 21:24investigating

      We are continuing to investigate this issue.

    3. 2026年3月13日 UTC 21:31monitoring

      We've identified the issue, implemented a fix and are monitoring the results.

    4. 2026年3月13日 UTC 21:46resolved

      This incident has been resolved.

    Live Streaming Disruption

    开始时间 2026年3月8日 UTC 13:53 · 1h 37m

    Outage严重事件
    受影响的组件
    Subsplash Live
    1. 2026年3月8日 UTC 13:53investigating

      We’re investigating the current livestream disruption, and our team is working to resolve the situation as quickly as possible.

    2. 2026年3月8日 UTC 14:40identified

      The issue has been identified and a fix is being implemented.

    3. 2026年3月8日 UTC 14:59monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年3月8日 UTC 15:30resolved

      This incident has been resolved.

    5. 2026年3月13日 UTC 18:38postmortem

      **Summary:** A service disruption on March 8th impacted Subsplash Live performance and access to the Live section of the dashboard. During a period of high traffic, a rate limiting setting on our recently updated web gateway incorrectly flagged internal system traffic as an overload. This prevented some users from accessing their Subsplash Live accounts and caused a drop in livestream connection success rates. **Timeline, Resolution & Recovery:** * Incident start: 6:00 AM PST * Fix Applied: Our engineering team identified the bottleneck and disabled the restrictive setting at 7:30 AM PST, restoring full service by 7:38 AM PST. * Video Backfill: All "Live-to-On-Demand" videos that were delayed during the outage have been successfully processed and are now visible in your library. **Next Steps:**  To ensure long-term stability and as part of our ongoing infrastructure enhancements, we have refined our internal routing protocols. This change allows essential system traffic to bypass traffic filtering while maintaining the integrity of the security measures protecting Subsplash Live.

    Multiple Subsplash services displaying error messages

    开始时间 2026年3月2日 UTC 17:34 · 31m

    Issues轻微事件
    受影响的组件
    Mobile appsEventsGiving DashboardSubsplash Giving
    1. 2026年3月2日 UTC 17:34investigating

      We are currently investigating an issue causing multiple services to display error messages including giving, events images, and images in the mobile app.

    2. 2026年3月2日 UTC 18:00monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年3月2日 UTC 18:05resolved

      This incident has been resolved.

    Live streams returning error message instead of going live

    开始时间 2026年2月26日 UTC 01:52 · 1h 57m

    Outage严重事件
    受影响的组件
    Subsplash Live
    1. 2026年2月26日 UTC 01:52investigating

      We are currently investigating an issue causing some live streams to fail to start and return an error message.

    2. 2026年2月26日 UTC 02:20investigating

      We are continuing to investigate this issue.

    3. 2026年2月26日 UTC 02:27identified

      The issue has been identified and a fix is being implemented.

    4. 2026年2月26日 UTC 03:27monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2026年2月26日 UTC 03:49resolved

      This incident has been resolved.

    Issue with recurring gifts

    开始时间 2026年2月22日 UTC 18:08 · 8h 17m

    Issues轻微事件
    受影响的组件
    Subsplash Giving
    1. 2026年2月22日 UTC 18:08investigating

      We are currently investigating an issue with recurring gifts that is affecting some users.

    2. 2026年2月22日 UTC 18:47identified

      The issue has been identified and a fix is being implemented.

    3. 2026年2月22日 UTC 19:18identified

      We are continuing to work on a fix for this issue.

    4. 2026年2月22日 UTC 20:20monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2026年2月23日 UTC 02:24resolved

      This incident has been resolved.

    Subsplash LiveRS streams unable to broadcast

    开始时间 2025年12月5日 UTC 21:38 · 45m

    Outage重大事件
    受影响的组件
    Subsplash Live
    1. 2025年12月5日 UTC 21:38investigating

      We are currently investigating an issue causing some Subsplash LiveRS streams to fail going live. RTMP protocol is unaffected and can be used as a workaround.

    2. 2025年12月5日 UTC 22:05monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年12月5日 UTC 22:24resolved

      This incident has been resolved.

    We've received reports of degraded performance affecting the live streaming service.

    开始时间 2025年10月26日 UTC 15:21 · 2h 38m

    Issues轻微事件
    受影响的组件
    Subsplash Live
    1. 2025年10月26日 UTC 15:21investigating

      We are currently investigating this issue.

    2. 2025年10月26日 UTC 16:26investigating

      We are continuing to investigate this issue.

    3. 2025年10月26日 UTC 16:42identified

      The issue has been identified and a fix is being implemented.

    4. 2025年10月26日 UTC 16:58monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025年10月26日 UTC 17:59resolved

      This incident has been resolved.

    Links in Media Items not loading in Web App

    开始时间 2025年10月9日 UTC 14:49 · 1h 30m

    Pending
    受影响的组件
    Web tools
    1. 2025年10月9日 UTC 14:49investigating

      We are currently investigating an issue where links in media items are not loading within the Web App.

    2. 2025年10月9日 UTC 15:00identified

      The issue has been identified and a fix is being implemented.

    3. 2025年10月9日 UTC 16:18resolved

      This incident has been resolved!

    Check-In System Not Loading

    开始时间 2025年9月28日 UTC 15:34 · 1h 10m

    Outage重大事件
    受影响的组件
    Events
    1. 2025年9月28日 UTC 15:37investigating

      We are continuing to investigate this issue.

    2. 2025年9月28日 UTC 15:38investigating

      Our team is currently investigating an issue where some users are experiencing difficulties with the Check-In system loading correctly within the dashboard.

    3. 2025年9月28日 UTC 15:56identified

      We are continuing to investigate this issue. Our team has been able to improve the loading of the Check-In system.

    4. 2025年9月28日 UTC 16:21monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025年9月28日 UTC 16:23monitoring

      We are continuing to monitor for any further issues.

    6. 2025年9月28日 UTC 16:45resolved

      This incident has been resolved.

    Errors with submitting forms

    开始时间 2025年6月25日 UTC 22:38 · 1h 26m

    Issues轻微事件
    受影响的组件
    SnapPagesChurch Management Experience
    1. 2025年6月25日 UTC 22:38investigating

      We are currently investigating an issue causing forms to be unable to submit

    2. 2025年6月25日 UTC 22:54identified

      The issue has been identified and a fix is being implemented.

    3. 2025年6月25日 UTC 23:42identified

      We are continuing to work on a fix for this issue.

    4. 2025年6月25日 UTC 23:53monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025年6月26日 UTC 00:03resolved

      This incident has been resolved.

    When processing files using Pulpit AI, some may remain in the “Processing” state longer than expected

    开始时间 2025年3月31日 UTC 15:33 · 1d 3h

    Issues轻微事件
    1. 2025年3月31日 UTC 15:33investigating

      We are currently investigating this issue.

    2. 2025年3月31日 UTC 15:54investigating

      We are continuing to investigate this issue.

    3. 2025年3月31日 UTC 16:11monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年4月1日 UTC 12:59monitoring

      We are continuing to monitor for any further issues.

    5. 2025年4月1日 UTC 18:52resolved

      This incident has been resolved.

    Dashboard login returning error message

    开始时间 2025年3月17日 UTC 01:06 · 57m

    Outage重大事件
    受影响的组件
    Subsplash App Dashboard
    1. 2025年3月17日 UTC 01:06investigating

      We are currently investigating an issue causing an error message to appear when attempting to login to the dashboard. The error message reads "There was an issue loading this content".

    2. 2025年3月17日 UTC 01:32identified

      The issue has been identified and a fix is being implemented.

    3. 2025年3月17日 UTC 01:43monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年3月17日 UTC 02:03resolved

      This incident has been resolved.

    On-Demand Media Transcoding is Failing at a Higher Rate

    开始时间 2025年3月10日 UTC 17:24 · 21m

    Outage严重事件
    受影响的组件
    Subsplash Live
    1. 2025年3月10日 UTC 17:24investigating

      We are currently investigating this issue.

    2. 2025年3月10日 UTC 17:33monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年3月10日 UTC 17:45resolved

      This incident has been resolved.