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Switchco 中断历史

50 Switchco incidents · 2025年3月 — official updates, affected components, duration and resolution details.

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Some customers in the US and Canada may be experience issues with delays in message delivery

开始时间 2026年6月11日 UTC 20:55 2h 47m

Issues轻微事件

受影响的组件

Carrier Networks: Messaging

2026年6月11日 UTC 20:55investigating
We are currently investigating this issue.
2026年6月11日 UTC 21:01identified
The issue has been identified and a fix is being implemented.
2026年6月11日 UTC 21:40monitoring
A fix has been implemented and we are monitoring the results.
2026年6月11日 UTC 23:42resolved
This incident has been resolved.

Some customers in the US and Canada may be experiencing issues with MMS messaging

开始时间 2026年6月9日 UTC 16:34 40m

Outage重大事件

受影响的组件

Messaging

2026年6月9日 UTC 16:34investigating
We are currently investigating this issue.
2026年6月9日 UTC 17:03monitoring
A fix has been implemented and we are monitoring the results.
2026年6月9日 UTC 17:14resolved
This incident has been resolved.

Some customers may be experiencing issues receiving inbound SMS messages

开始时间 2026年6月8日 UTC 22:43 3h 10m

Issues轻微事件

受影响的组件

Messaging

2026年6月8日 UTC 22:43investigating
We are currently investigating the issue.
2026年6月9日 UTC 01:02monitoring
A fix has been implemented and we are monitoring the results.
2026年6月9日 UTC 01:53resolved
This incident has been resolved.

Some customers may be experiencing issues with IVR

开始时间 2026年5月20日 UTC 18:58 5h 29m

Outage重大事件

受影响的组件

Omnichannel

2026年5月20日 UTC 19:36investigating
We are continuing to investigate this issue.
2026年5月20日 UTC 22:18investigating
We are currently investigating this issue.
2026年5月20日 UTC 23:33identified
The issue has been identified and a fix is being implemented.
2026年5月20日 UTC 23:55monitoring
A fix has been implemented and we are monitoring the results.
2026年5月21日 UTC 00:26resolved
This incident has been resolved.

Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in

开始时间 2026年5月4日 UTC 15:11 3h 6m

Issues轻微事件

受影响的组件

Integrations

2026年5月4日 UTC 15:11investigating
We are currently investigating this issue.
2026年5月4日 UTC 15:19identified
The issue has been identified and a fix is being implemented.
2026年5月4日 UTC 17:29identified
We are continuing to work on a fix for this issue.
2026年5月4日 UTC 17:39monitoring
A fix has been implemented and we are monitoring the results.
2026年5月4日 UTC 18:17resolved
This incident has been resolved.

We are investigating potential issues with calling

开始时间 2026年4月8日 UTC 19:17 2h 1m

Outage重大事件

受影响的组件

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

2026年4月8日 UTC 19:17investigating
We are currently investigating this issue.
2026年4月8日 UTC 19:44monitoring
A fix has been implemented and we are monitoring the results.
2026年4月8日 UTC 21:18resolved
This incident has been resolved.

Some customers may be experiencing issues making or receiving calls.

开始时间 2026年3月10日 UTC 15:47 2d 6h

Issues轻微事件

受影响的组件

MessagingApplicationAnalyticsTelephony Infrastructure: Outbound CallsOmnichannel

2026年3月10日 UTC 15:47investigating
We are investigating a potential outage for some customers.
2026年3月10日 UTC 17:29investigating
We are continuing to investigate this issue.
2026年3月10日 UTC 17:31monitoring
A fix has been implemented and we are monitoring the results.
2026年3月12日 UTC 22:11resolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

开始时间 2026年2月13日 UTC 16:39 52m

Issues轻微事件

受影响的组件

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

2026年2月13日 UTC 16:39investigating
We are currently investigating this issue.
2026年2月13日 UTC 16:46monitoring
A fix has been implemented and we are monitoring the results.
2026年2月13日 UTC 17:31resolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

开始时间 2026年2月12日 UTC 14:47 1h 4m

Issues轻微事件

受影响的组件

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

2026年2月12日 UTC 14:47investigating
We are currently investigating this issue.
2026年2月12日 UTC 14:56monitoring
A fix has been implemented and we are monitoring the results.
2026年2月12日 UTC 15:52resolved
This incident has been resolved.

Some customers may be experiencing delays in platform functions

开始时间 2026年1月13日 UTC 17:37 3h 2m

Issues轻微事件

受影响的组件

Telephony Infrastructure: Inbound CallsAPI PlatformMessagingGoogle Cloud PlatformApplicationContact CenterOmnichannel

2026年1月13日 UTC 17:37investigating
Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.
2026年1月13日 UTC 17:52identified
The issue has been identified and a fix is being implemented.
2026年1月13日 UTC 17:58monitoring
A fix has been implemented and we are monitoring the results.
2026年1月13日 UTC 20:38resolved
This incident has been resolved.

Accessing www.dialpad.com shows an error

开始时间 2025年11月18日 UTC 13:41 4h 22m

Outage重大事件

受影响的组件

Website

2025年11月18日 UTC 13:41identified
The issue is due to a worldwide CloudFlare service incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Users can go directly to https://dialpad.com/login to sign in. Calling and messaging are unaffected.
2025年11月18日 UTC 14:01monitoring
A fix has been implemented and we are monitoring the results.
2025年11月18日 UTC 18:03resolved
The service is fully recovered.

Multiple analytics features are experiencing issues with loading

开始时间 2025年9月30日 UTC 19:28 1h 58m

Issues轻微事件

受影响的组件

Analytics

2025年9月30日 UTC 19:28investigating
We are currently investigating this issue.
2025年9月30日 UTC 19:29investigating
We are continuing to investigate this issue.
2025年9月30日 UTC 20:33monitoring
A fix has been implemented and we are monitoring the results.
2025年9月30日 UTC 21:27resolved
This incident has been resolved.

Some customers may be experiencing intermittent issues with connecting calls

开始时间 2025年8月6日 UTC 21:42 1h 28m

Issues轻微事件

受影响的组件

Google Cloud Platform

2025年8月6日 UTC 21:42identified
The issue has been identified and a fix is being implemented.
2025年8月6日 UTC 23:10resolved
This incident has been resolved.

Some customers may be experiencing issues with IVR routing

开始时间 2025年7月10日 UTC 16:30 0m

Issues轻微事件

2025年7月22日 UTC 02:05resolved
We are currently investigating this issue.

Some customers may be experiencing issues with IVR routing

开始时间 2025年7月7日 UTC 15:00 0m

Issues轻微事件

2025年7月22日 UTC 02:07resolved
We are currently investigating this issue.

Customers may be experiencing issues with workforce management

开始时间 2025年7月2日 UTC 16:56 45m

Outage重大事件

受影响的组件

Workforce Management

2025年7月2日 UTC 16:56investigating
We are currently investigating this issue.
2025年7月2日 UTC 16:56investigating
We are continuing to investigate this issue.
2025年7月2日 UTC 17:01identified
The issue has been identified and a fix is being implemented.
2025年7月2日 UTC 17:16monitoring
A fix has been implemented and we are monitoring the results.
2025年7月2日 UTC 17:41resolved
This incident has been resolved.

Some customers may be experiencing issues with contact centers

开始时间 2025年7月2日 UTC 15:39 2h 17m

Outage重大事件

受影响的组件

Contact Center

2025年7月2日 UTC 15:39investigating
We are currently investigating this issue.
2025年7月2日 UTC 15:45investigating
We are continuing to investigate this issue.
2025年7月2日 UTC 16:09identified
The issue is identified and we are working on a fix. If you are affected, please try this potential workaround: 1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time 2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available
2025年7月2日 UTC 16:33monitoring
A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
2025年7月2日 UTC 16:54monitoring
Our mitigation has completed and operator status has recovered. We will continue to monitor.
2025年7月2日 UTC 17:56resolved
This incident has been resolved.

Some customers may be experiencing issues with calling

开始时间 2025年7月1日 UTC 16:43 6h 54m

Issues轻微事件

受影响的组件

Telephony Infrastructure: Inbound CallsMeetingsTelephony Infrastructure: Outbound Calls

2025年7月1日 UTC 16:43investigating
We are currently investigating this issue.
2025年7月1日 UTC 16:43investigating
The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.
2025年7月1日 UTC 17:53investigating
We have not seen recurrence of the issue, but are continuing to investigate the root cause.
2025年7月1日 UTC 18:40monitoring
We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.
2025年7月1日 UTC 23:37resolved
This incident has been resolved.

Some customers may be experiencing issues with Dialpad Ai

开始时间 2025年6月30日 UTC 18:16 3h 32m

Issues轻微事件

受影响的组件

Dialpad Ai

2025年6月30日 UTC 18:16investigating
We are currently investigating this issue.
2025年6月30日 UTC 18:22identified
The issue has been identified and a fix is being implemented.
2025年6月30日 UTC 21:36monitoring
A fix has been implemented and we are monitoring the results.
2025年6月30日 UTC 21:49resolved
This incident has been resolved.

Some customers may be experiencing issues receiving text messages

开始时间 2025年6月26日 UTC 20:51 47m

Issues轻微事件

受影响的组件

Carrier Networks: Messaging

2025年6月26日 UTC 20:51investigating
We are currently investigating this issue.
2025年6月26日 UTC 20:56investigating
We are continuing to investigate this issue.
2025年6月26日 UTC 21:21monitoring
We believe the issue occurred earlier in the day with a certain numbers and was resolved by 18:00 UTC. We are continuing to investigate the underlying cause with our carrier partner.
2025年6月26日 UTC 21:37resolved
This incident has been resolved.

Switchco 中断历史 | Uptimus