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    Taxjar 中断历史

    50 Taxjar incidents · 2019年1月 — official updates, affected components, duration and resolution details.

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    Our Intuit Quickbooks integration is reporting errors / disconnected

    开始时间 2026年3月26日 UTC 13:45 · 2h 0m

    Pending
    受影响的组件
    TaxJar Reporting
    1. 2026年3月26日 UTC 15:16investigating

      We are currently investigating this issue.

    2. 2026年3月26日 UTC 15:17identified

      The issue has been identified and a fix is being implemented.

    3. 2026年3月26日 UTC 15:44monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年3月26日 UTC 15:45resolved

      This incident is resolved.

    Degraded TaxJar API

    开始时间 2026年2月28日 UTC 23:00 · 0m

    Pending
    1. 2026年3月1日 UTC 04:11resolved

      Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

    Incorrect Tax Calculations

    开始时间 2024年11月20日 UTC 19:00 · 0m

    Pending
    1. 2024年11月20日 UTC 21:44resolved

      TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

    We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

    开始时间 2024年11月20日 UTC 14:33 · 2h 25m

    Pending
    受影响的组件
    TaxJar Reporting
    1. 2024年11月20日 UTC 14:33investigating

      We are currently investigating this issue.

    2. 2024年11月20日 UTC 16:20monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年11月20日 UTC 16:59resolved

      This incident has been resolved.

    Elevated API Errors

    开始时间 2023年4月25日 UTC 16:35 · 0m

    Issues轻微事件
    受影响的组件
    Tax Calculations APIOther API ServicesTransaction Push APITax Rates API
    1. 2023年4月25日 UTC 16:35investigating

      TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.

    2. 2023年4月25日 UTC 16:35resolved

      This incident has been resolved.

    TaxJar Reporting Issues

    开始时间 2022年8月31日 UTC 19:26 · 1h 1m

    Issues轻微事件
    受影响的组件
    TaxJar Reporting
    1. 2022年8月31日 UTC 19:26investigating

      We are actively investigating an issue regarding account updates.

    2. 2022年8月31日 UTC 20:27resolved

      This incident has been resolved.

    TaxJar Reporting - Performance Issue

    开始时间 2022年8月17日 UTC 15:30 · 18m

    Issues轻微事件
    1. 2022年8月17日 UTC 20:07resolved

      This incident has been resolved

    TaxJar Reporting - Performance Issue

    开始时间 2022年8月16日 UTC 01:12 · 35m

    Issues轻微事件
    受影响的组件
    Tax Calculations APITaxJar ReportingTransaction Push API
    1. 2022年8月16日 UTC 01:12investigating

      We are currently investigating this issue.

    2. 2022年8月16日 UTC 01:47resolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issue

    开始时间 2022年7月23日 UTC 16:34 · 39m

    Issues轻微事件
    受影响的组件
    TaxJar Reporting
    1. 2022年7月23日 UTC 16:34investigating

      We are currently investigating this issue.

    2. 2022年7月23日 UTC 16:36monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2022年7月23日 UTC 17:13resolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issues

    开始时间 2022年7月15日 UTC 20:03 · 9m

    Issues轻微事件
    受影响的组件
    TaxJar Reporting
    1. 2022年7月15日 UTC 20:03monitoring

      We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.

    2. 2022年7月15日 UTC 20:12resolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issues

    开始时间 2022年7月7日 UTC 16:48 · 3h 26m

    Issues轻微事件
    受影响的组件
    TaxJar Reporting
    1. 2022年7月7日 UTC 16:48monitoring

      We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.

    2. 2022年7月7日 UTC 20:14resolved

      This incident has been resolved.

    TaxJar App

    开始时间 2022年6月29日 UTC 17:25 · 13m

    Outage重大事件
    受影响的组件
    Tax Calculations APITaxJar ReportingTransaction Push APITax Rates API
    1. 2022年6月29日 UTC 17:25identified

      This issue has been identified and a fix is being implemented.

    2. 2022年6月29日 UTC 17:30identified

      We are continuing to work on a fix for this issue.

    3. 2022年6月29日 UTC 17:34monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022年6月29日 UTC 17:37resolved

      This incident has been resolved.

    Elevated API Response Times

    开始时间 2022年6月15日 UTC 20:08 · 1h 33m

    Issues轻微事件
    受影响的组件
    Tax Calculations APITaxJar ReportingTransaction Push API
    1. 2022年6月15日 UTC 20:08investigating

      We are currently investigating this issue.

    2. 2022年6月15日 UTC 21:40identified

      The issue has been identified and a fix is being implemented.

    3. 2022年6月15日 UTC 21:40monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022年6月15日 UTC 21:40monitoring

      We are continuing to monitor for any further issues.

    5. 2022年6月15日 UTC 21:42resolved

      This incident has been resolved.

    Elevated API Errors

    开始时间 2022年2月8日 UTC 12:00 · 0m

    Pending
    1. 2022年2月8日 UTC 12:45resolved

      TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.

    Third party hosting provider issues

    开始时间 2021年12月22日 UTC 13:29 · 1h 1m

    Outage重大事件
    受影响的组件
    Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates APITaxJar Autofile
    1. 2021年12月22日 UTC 13:29monitoring

      We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.

    2. 2021年12月22日 UTC 13:41monitoring

      We are continuing to monitor for any further issues.

    3. 2021年12月22日 UTC 13:53monitoring

      A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.

    4. 2021年12月22日 UTC 14:30resolved

      This incident has been resolved.

    Increased service errors

    开始时间 2021年12月22日 UTC 12:30 · 0m

    Pending
    1. 2021年12月22日 UTC 13:04resolved

      We are investigating increased service errors.

    Third party hosting provider issues

    开始时间 2021年12月8日 UTC 00:02 · 1h 31m

    Issues轻微事件
    受影响的组件
    Tax Calculations API
    1. 2021年12月8日 UTC 00:02monitoring

      Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.

    2. 2021年12月8日 UTC 00:19monitoring

      We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.

    3. 2021年12月8日 UTC 00:49monitoring

      Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.

    4. 2021年12月8日 UTC 01:33resolved

      Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

    Third party hosting provider issues.

    开始时间 2021年12月7日 UTC 16:56 · 5h 12m

    Outage严重事件
    受影响的组件
    Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates API
    1. 2021年12月7日 UTC 16:56monitoring

      We are currently monitoring potential 3rd party vendor issues.

    2. 2021年12月7日 UTC 17:59monitoring

      Hosting vendor is experiencing major outage.

    3. 2021年12月7日 UTC 21:07monitoring

      We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.

    4. 2021年12月7日 UTC 21:33monitoring

      We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.

    5. 2021年12月7日 UTC 22:08resolved

      We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

    Elevated API Errors

    开始时间 2021年10月11日 UTC 18:30 · 0m

    Pending
    1. 2021年10月11日 UTC 19:12resolved

      TaxJar API users experienced a brief period of elevated API errors today around 2:35pm EST. The problem was immediately detected and resolved.

    Elevated API Response times.

    开始时间 2021年9月10日 UTC 19:34 · 4h 27m

    Issues轻微事件
    受影响的组件
    Tax Calculations APITax Rates API
    1. 2021年9月10日 UTC 20:30investigating

      We are continuing to investigate this issue.

    2. 2021年9月10日 UTC 21:38investigating

      We are currently investigating this issue.

    3. 2021年9月11日 UTC 00:01monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2021年9月11日 UTC 00:01resolved

      This incident has been resolved.