58 Teachable incidents · 2025年4月 — official updates, affected components, duration and resolution details.
目前我们正经历一个可能导致平台上一些行动被推迟的问题. 大部分发生在幕后,所以你可能会注意到某些更新或通知的完成时间比通常要长。 我们的团队正在积极努力解决这个问题,一旦全面恢复服务,一切都会赶上。 谢谢你的耐心.
一项固定措施已经实施,问题已经解决。 我们继续监视局势, 我们对此可能造成的不便表示歉意.
这起事件已经完全解决. 所有系统都正常运行。 谢谢你的耐心 我们为这可能造成的不便道歉
自动翻译自官方事件更新。
我们已找出一个影响学校使用可教费的结帐问题。 目前学生无法在这个网关完成购买. 我们的团队正在积极制定固定办法,我们期望在大约1小时内恢复服务.
已经实施了一个固定办法,可教费的结账也正常运行。 学生现在可以在这个网关完成购买. 并且一旦监测完成.
这起事件已经完全解决. 可教费的离职和支付处理恢复正常,运作稳定。 我们通过监控确认康复.
自动翻译自官方事件更新。
我们正在调查一起 影响教学者总体稳定的事件 我们的小组正在积极拟订一项决议,并将尽快提供最新情况.
最新消息:已查明事发根源 团队积极做好整改工作. 离职已经恢复,并正常运行。 我们将继续监测稳定情况,并很快提供进一步的最新资料.
最新消息:这个问题已经解决,我们现在正在监测,以确认完全稳定。 产品和PDP(生产详细页)页恢复正常活动,取出仍全面运作. 监控完成后我们会公布最后确认结果.
解决:此事已完全解决. 查明了根源,并采取了补救措施。 所有受影响的服务——包括离职、产品和PDP(生产详情页)页——都恢复正常和稳定运作。 我们通过监控确认康复 并对这可能造成的不便道歉.
自动翻译自官方事件更新。
我们目前正在调查学生完成购买后延迟入学的情况,这可能影响到一些用户.
已经为最近的入学延误安排了解决办法。 注意:新招生在行政院出现可能需要一些时间. 我们正在努力改进这个系统,我们监测这个系统.
最近入学延误的解决方案已得到确认。 入场时间回到了正常范围内,预计不会有进一步的影响.
自动翻译自官方事件更新。
目前,由于我们的付款处理一体化问题,我们正经历临时中断,影响到登机和付款。 这两项服务目前都没有。 我们的团队正在积极努力解决这个问题并尽快恢复全部功能。 一旦恢复服务,任何待付费用将在下24小时之内在下一轮付款浪潮中处理。 我们还正在评估对受影响账户的影响,并将根据需要直接采取更详细的后续行动。 我们为不便而道歉,并感谢你的耐心.
服务更新: 已还款, 登入仍然不稳定 付款现已恢复和运行,等待付款时按预期处理。 入职工作仍在经历不稳定,我们继续努力以充分解决这一问题。 我们一恢复正常就更新这个页面. 谢谢你的耐心.
我们正在继续努力解决这个问题。
服务更新: 登入已恢复, 正在监测 登机准备就绪 受付款处理一体化问题影响的所有服务,包括付款,现已全面运作。 我们的小组正在积极监测,以确认稳定。 谢谢你在这起事件中的耐心.
服务更新: 问题解决 入职后恢复并运行,所有受支付处理整合问题影响的服务,包括支付支付,全部投入运营. 根本问题昨晚得到解决。 自那时起,我们一直密切监测,没有看到进一步的事件,因此这一事件现在被标记为已解决了。 谢谢你在这起事件中的耐心.
自动翻译自官方事件更新。
目前我们正在调查关于客户无法通过可教化的退购完成采购的报告。 有些客户在试图付款时可能看到“未能获取”错误。 我们的小组正在积极调查这一问题,并努力尽快恢复正常的离职功能。 我们一旦掌握更多信息.
解决离职问题。 我们已查明离职问题的原因, 我们的团队正积极致力于实施解决方案并尽快恢复正常的离职功能. 我们将会分享最新消息.
我们通过可教化的检查,确定并实施了影响采购问题的解决方案。 离职功能已经恢复,客户现在应当能够正常完成购买.
这一事件现已得到解决。 客户现在能够正常完成采购,我们看到交易成功 最新消息——8月29日离职事件后续报道. 8月29日离职事件解决后,我们完成了事件期间一直排队的购买尝试的后处理,并审查了由此产生的交易。 部分客户在事件中对其购买情况进行了再审,可能会在卡上暂时看到多起收费. 在大多数情况下,这些额外数额有待批准,而不是额外完成的购买,客户的发卡人不久将自动发放。 离职继续正常进行,新购不受影响. 如果你或你的客户对具体交易有疑问 请联系我们的支援组 我们会逐个审查此案.
自动翻译自官方事件更新。
我们正在调查一个问题, 即创建者管理员的地区 显示一个错误, 它不会解决 在浏览器刷新.
我们将会分享最新消息.
这个问题已经解决了,我们正在积极监测这个系统.
这一事件已经得到解决.
自动翻译自官方事件更新。
We've identified an issue causing file previews to display an incorrect placeholder document rather than the uploaded file. Our team is actively investigating and we'll post an update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team has identified an issue resulting in [ex: widespread] platform outages. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team has identified an issue resulting in incorrect school plans information and feature access issues. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.
A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.
Our team has resolved an issue resulting in incorrect school plan information and feature access issues that lasted 1 hour and 22 minutes. During that timeframe, school admins would have had issues accessing certain features. We apologize for the disruption and thank you for your patience.
Our team has identified an issue leading to slower load times of the admin dashboard, particularly for schools with large numbers of students. We are actively working to resolve this issue and will deploy a fix as quickly as possible. We apologize for the inconvenience. Thank you for your patience.
Our team has deployed a fix and all schools are now loading normally. The issue is resolved. Thank you again for your patience.
The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.
A fix has been deployed. We’ll continue monitoring to ensure everything is working as expected. We apologize for any inconvenience and appreciate your patience.
Our team has resolved an issue resulting in [ex: widespread platform outages] that lasted 4 hours. During that timeframe, users would have experienced intermittent disruption when using the Teachable mobile app. We apologize for the disruption and thank you for your patience.
The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.
We’ve identified the issue. Although this is no longer classified as an active incident, we recognize that some users may still be affected. We’re resolving it on the status page while continuing to track the issue and will share updates if anything changes. Thank you for your patience.
We’ve identified an issue impacting the April 1st payout for some schools on the Monthly Payment Gateway, as well as some Affiliate and Author users. We apologize for the disruption and are working to resolve the problem and resend the impacted payouts as soon as possible.
We’ve found and resolved the issue causing failed payouts on our Monthly Payment Gateway. We will begin reprocessing the failed payouts as soon as possible and will update the page when all payouts have been sent and received successfully.
We finished processing the missed payouts, and the current status of all payouts should be reflected accurately in your Sales > Statements menu. Again, we apologize for the delay in processing these and appreciate your patience.
Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.
Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.
A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.
This issue is now resolved. We apologize for the disruption and thank you for your patience.
Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.
A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.
This issue is now resolved. We apologize for the disruption and thank you for your patience.
We are aware of intermittent file upload issues affecting users in the Asia-Pacific region. Video uploads may appear stuck during the encoding phase. The issue has been identified with a third-party service provider and we are actively monitoring
This issue has ben resolved and videos can now be uploaded for users in all regions.
Approximately 50% of the impacted subscriptions have been processed successfully, and we're continuing to work on the remaining subscriptions. We'll post a further update as soon as all subscriptions have been processed.
We've resolved the remaining issues impacting these subscriptions and will process the subscriptions over the next 24 hours.
All remaining student subscriptions have been queued for processing, but it will take several hours for all students to be charged and to update all records in the platform. Our team will continue monitoring this process closely and will post further updates once we have validated that no subscriptions remain unprocessed. We apologize for the delay and appreciate your patience.
We have completed processing all outstanding subscription charges affected by the February 28th incident. We apologize for the delay and thank you for your patience while our team worked to resolve this.
The issue is currently being investigated.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are still investigating this issue.
We have determined that this issue may have resolved on its own or may not be widespread. We will continue to monitor and investigate for a root cause in the meantime.
We have determined that this issue is not widespread and is only affecting some users/students. We are actively investigating the root cause and will continue to monitor the situation for those who are experiencing display issues.
We have identified the root cause of the page display issues affecting some students. Our engineering teams are now working on implementing a solution. While we work on the fix, some students may continue to experience display issues with course curriculum and related pages. We will provide updates as we make progress toward a resolution.
We've identified the issue that was causing curriculum pages to display incorrectly for some students. A fix has been deployed, and the display issues should now be resolved for all schools and students.
This incident has been resolved.
