服务助理:电子邮件可交付性问题
Outage重大事件
受影响的组件
Email/SMS Delivery
- identified
我们正积极调查并努力补救来自TeamSnap平台的电子邮件延误
- identified
我们正在继续努力解决这个问题。
- monitoring
电子邮件发送问题已经解决.
- resolved
电子邮件发送问题已经解决,现在正在按预期发送电子邮件.
自动翻译自官方事件更新。
51 Teamsnap incidents · 2019年7月 — official updates, affected components, duration and resolution details.
我们正积极调查并努力补救来自TeamSnap平台的电子邮件延误
我们正在继续努力解决这个问题。
电子邮件发送问题已经解决.
电子邮件发送问题已经解决,现在正在按预期发送电子邮件.
自动翻译自官方事件更新。
We are aware that customers are reporting issues getting to our login page this morning. This is due to a widespread outage currently affecting our network infrastructure provider, Cloudflare. We are actively monitoring the situation and service will resume automatically once the Cloudflare incident is resolved. We apologize for the inconvenience. Check Cloudflare Status: https://www.cloudflarestatus.com/
A fix has been implemented and Cloudflare believes the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Check Cloudflare Status: https://www.cloudflarestatus.com/
Cloudflare services are currently operating normally. They are no longer observing elevated errors or latency across the network and the incident has been resolved.
We are aware that customers are reporting issues getting to our login page this morning. This is due to a widespread outage currently affecting our network infrastructure provider, Cloudflare. We are actively monitoring the situation and service will resume automatically once the Cloudflare incident is resolved. We apologize for the inconvenience. Check Cloudflare Status: https://www.cloudflarestatus.com/
A fix has been implemented and Cloudflare believes the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Check Cloudflare Status: https://www.cloudflarestatus.com/
The Cloudflare team is continuing to focus on restoring service post-fix. They are mitigating several issues that remain post-deployment. Cloudflare status page: https://www.cloudflarestatus.com/
Cloudflare services are currently operating normally. They are no longer observing elevated errors or latency across the network and the incident has been resolved.
We are currently experiencing platform loading and performance issues due to an ongoing AWS (Amazon Web Services) outage affecting multiple systems. Our team is actively monitoring the situation with our service provider and working to mitigate any customer impact. We will continue to share updates here as soon as more information becomes available. Thank you for your patience and understanding.
We are currently experiencing platform loading and performance issues due to an ongoing AWS (Amazon Web Services) outage affecting multiple systems. Our team is actively monitoring the situation with our service provider and working to mitigate any customer impact. We will continue to share updates here as soon as more information becomes available. Thank you for your patience and understanding.
AWS has shared that they are observing continued recovery across all services, including improved performance and successful instance launches. Some customers may still experience intermittent errors or slow loading as residual network connectivity issues are addressed. While we’ve seen some improvement, our platform is still experiencing intermittent loading and performance issues as a result of this AWS outage. We are actively monitoring the situation with our service provider and will continue to share updates here as more information becomes available. Thank you for your continued patience as this outage is resolved.
AWS has reported that services have returned to normal operations and are continuing to make progress toward pre-event performance levels across all Availability Zones. They are currently working through a backlog of queued events, which is expected to be fully processed shortly. Our platform performance has stabilized and we'll continue to monitor closely to ensure full recovery. Thank you for your patience throughout this outage.
We have identified an issue causing issues accessing many services. We are implementing a fix now and will have an update within 30 minutes.
A fix has been implemented and we are monitoring it.
This incident has been resolved.
We are currently investigating a service disruption with one of our service providers. This has caused higher than usual load times and error rates. We appreciate your patience as we pursue resolution.
A fix has been implemented by our service provider and we're monitoring our return to full health.
This incident is resolved.
Ongoing Service Disruption. We are monitoring service disruptions from our cloud providers at this moment. There may be degradation of TeamSnap services at this time.
Ongoing Service Disruption from our Cloud Providers. Update: Chat is currently not functioning, we are continuing to monitor and will update once service is restored.
Ongoing Service Disruption. We are monitoring service disruptions from our cloud providers at this moment. Update: The chat outage has been resolved, though we are continuing to monitor.
We’re seeing systems stabilize on our end following a disruption from our cloud provider. At this time, core functionality appears to be restored for most customers, and we’ll continue to monitor closely. We’ll continue to monitor closely and provide updates if anything changes on our side. Thank you for your patience and understanding.
Our systems have remained stable, and core functionality for customers has not changed. Our cloud provider has indicated that most of their products have fully recovered. We are considering this service disruption as resolved for the time being. Thank you for your patience and understanding.
We’re currently investigating intermittent outages affecting go.teamsnap.com and the TeamSnap mobile apps. Some users may experience trouble logging in, accessing their teams, or loading key pages. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We’ll provide updates as soon as we have more information. We sincerely apologize for the disruption and appreciate your patience.
We’ve identified the root cause of the intermittent outages affecting go.teamsnap.com and the TeamSnap mobile apps and have implemented a fix. At this time, functionality should begin returning to normal. We will continue to closely monitor system performance to ensure stability. Thank you for your patience while we worked to resolve the issue.
The fix for the earlier intermittent outages on go.teamsnap.com and the TeamSnap mobile apps has been successful. We’ve monitored system performance and confirmed that services are now stable. All systems are fully operational at this time. Thank you again for your patience and understanding.
The intermittent outages affecting go.teamsnap.com and the TeamSnap mobile apps have been fully resolved. Services remained stable during our monitoring period, and no further issues have been observed. Thank you for your patience while we worked to restore full functionality. If you continue to experience any problems, please don’t hesitate to reach out to our support team.
We have identified the issue affecting websites hosted on *.teamsnapsites.com and are working closely with our hosting provider to implement a fix. Our team is committed to resolving this as quickly as possible.
We’ve made progress, and many websites hosted on *.teamsnapsites.com have recovered. However, we’re aware that many sites are still impacted, and our team is continuing to work closely with our hosting provider to resolve the issue completely. We are conducting additional testing and monitoring today to ensure all websites are fully restored and stable. We deeply apologize for the inconvenience and appreciate your patience as we work toward a full resolution. Please check back here for further updates.
The issue affecting websites hosted on *.teamsnapsites.com is largely resolved, and we’ve transitioned to the monitoring phase. Most of the remaining issues involve disconnected domains, and our team is reviewing active client lists to confirm whether these domains require assistance or can be safely removed.
The issue impacting websites hosted on *.teamsnapsites.com has been fully resolved. All active sites using the teamsnapsites.com subdomain should now be accessible. As part of our resolution process, we are reviewing a small number of sites that appear to be no longer actively in use. For these, we are conducting individual outreach to confirm their status and take appropriate action.
We are currently investigating slow response times when accessing TeamSnap.com. This does not impact mobile apps or the Help Center (https://helpme.teamsnap.com/)
TeamSnap.com is experiencing some latency, but is recovering. We are working to resolve this as quickly as possible. This does not impact usability or mobile apps.
This incident has been resolved.
We are currently investigating an issue impacting accessibility of TeamSnap. We are working to identify the root cause and resolve.
We have deployed a fix to resolve the access issues with TeamSnap; TeamSnap Tournaments may still be experiencing intermittent access issues. We will continue to post updates to our status page.
We are still monitoring systems to ensure access to TeamSnap and TeamSnap Tournaments is fully resolved. If you are still experiencing problems, please reach out to our support team here: https://helpme.teamsnap.com. We will post an update within the next x minutes. Thank you for your patience.
This issue has been resolved.
We are currently investigating an issue preventing users from accessing or using TeamSnap features.
We are continuing to investigate this issue.
We have deployed a fix to resolve loading issues. We are monitoring to ensure systems are running as expected, and will continue to post updates to our status page.
This incident has been resolved.
We're currently experiencing intermittent connectivity issues in some sections of TeamSnap on the web only. We are currently investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption with our TeamSnap websites. We are working to identify the root cause and fix the problem. We will post an update within the next 30 minutes.
We are still in the process of investigating the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 30 minutes
We are continuing to investigate the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 30 minutes.
We are continuing to investigate the TeamSnap websites service disruption. We will continue to post updates to our status page. We apologize for the inconvenience, and appreciate your patience. We will post an update later this evening.
Our teams continue to investigate the TeamSnap websites service disruption. We apologize for the inconvenience, and appreciate your patience.
We are continuing to investigate the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 60 minutes.
We are still in the process of investigating the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 60 minutes
We have determined the root cause of the TeamSnap sites service disruption. We are working to fix the issue as quickly as possible; websites should begin restoring over the next few hours. We will post an update within the next 60 minutes.
Our team is working to resolve any remaining sites as quickly as possible; websites should begin restoring over the next few hours. We will post an update within the next 60 minutes.
Our team is still working quickly to update impacted sites; websites have begun restoring as we correct the issues. Please check back for additional updates. We will post an update within the next 60 minutes.
About 50% of impacted websites have been restored; we anticipate full recovery within the next 3 hours. An update will be posted here when full restoration has been completed.
We have deployed a fix to resolve the TeamSnap websites service disruption; while this has restored most sites, we are still working on full resolution. We will continue to post updates to our status page.
We have deployed a fix to resolve the TeamSnap websites service disruption; while this has restored most sites, we are still working on full resolution. While we are completing this work, please note you may experience some latency with your sites. We will post an update within the next 60 minutes.
We have deployed a fix to resolve the TeamSnap websites service disruption. We are monitoring to ensure systems are running as expected. We will continue to post updates to our status page.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing issues with our Team chat. While we are investigating, we recommend you use posts or email to communicate with your teams. We apologize for the inconvenience and are working to resolve as quickly as we can.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating errors within file uploads. This is affecting members trying to register and provide documents or waivers, as well as photo and other file uploads on teams and rosters.
This incident is resolved. Registrations can be completed and photo/file uploads are working. If you continue to experience any issues, please reach out to support via the help icon in the lower right hand of your account.
We are deploying a change to mitigate a temporary issue.
This incident is now resolved.
We are currently investigating some system connectivity issues.
We are continuing to investigate system issues causing some users to be logged out of their TeamSnap accounts.
We are still in the process of investigating the root cause issue. We will continue to post updates to our status page. Thank you for your patience.
We are continuing to investigate and identify the root cause of the issue. We will continue to post updates to our status page. We thank you for your patience.
We have deployed a fix to resolve the service disruption. We are monitoring to ensure systems are running as expected. We will continue to post updates to our status page.
Thank you for your patience. This incident is resolved, and connectivity has been restored. We apologize for any inconvenience.
Around 10:30 Mtn time today we experienced a web connectivity issue resulting in several customers being unable to access the web application.
A fix has been implemented and access is restored.
We are investigating an issue with iOS push notifications not sending.
We have identified the issue preventing push notifications from sending in iOS. Our team is actively working on updating the code and preparing a new release version. We will update again, once the fix is available in the Apple Store.
A fix has been deployed and push notifications have resumed. No need to update your app version. If you continue to see any issues, please reach out to support.