Teamsupport 中断历史

1. 2026年9月1日 UTC 16:04investigating

   我们目前正在调查影响Message & Live Chat的服务中断。 客户可能遇到登录失败、枢纽加载问题以及服务器间歇性错误

2. 2026年9月1日 UTC 16:15identified

   我们已经确定了当前服务中断影响Message & Live Chat的根本原因. 这种停电是Google Cloud平台(GCP)对多个客户的平台可用性造成冲击的积极基础设施事件的结果. 客户可能会遇到登录失败,Hub加载问题,间歇服务器出错,以及聊天路由故障等. 谷歌正积极致力于解决这个问题. 您可以在状态下监视直播更新. cloud.google.com. 随着形势的发展,我们将继续提供最新情况,并在服务恢复后通知客户.

3. 2026年9月1日 UTC 19:25resolved

   我们高兴地确认,影响Message & Live Chat的服务中断已经完全解决。 所有服务都全面投入运作。 其根源被确定为Google Cloud平台的基础设施问题,此后由其工程团队予以补救。 我们为这次干扰表示诚挚的歉意并感谢你的耐心.

自动翻译自官方事件更新。

1. 2026年8月7日 UTC 19:21identified

   目前我们正经历一场影响Message & Live Chat平台的停电. 客户可能无法访问应用程序或收到"网站无法到达"错误. 我们的工程组正在积极拟订一项决议,并将紧急提供最新情况.

2. 2026年8月7日 UTC 19:45identified

   Our team is actively working to resolve an issue affecting access to the Messaging & Live Chat platform. The application is operational; however, users are currently unable to access the platform due to a domain issue. An estimated restoration time is not available at this time. We will continue to provide updates as information becomes available.

3. 2026年8月7日 UTC 20:01resolved

   This incident has been resolved.

自动翻译自官方事件更新。

1. 2026年3月30日 UTC 16:47investigating

   We’re currently investigating an issue impacting multiple areas of the TeamSupport application, including attachments, API performance, automations, and overall system latency. Our team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll continue to share updates as more information becomes available.

2. 2026年3月30日 UTC 16:50investigating

   We are continuing to investigate this issue.

3. 2026年3月30日 UTC 22:36resolved

   This incident has been resolved.

1. 2025年11月3日 UTC 14:53investigating

   We’re aware some customers may be experiencing slowness or degraded performance in TeamSupport. Our engineering team is actively investigating and working to identify the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.

2. 2025年11月3日 UTC 15:08resolved

   Update – November 3, 2025 Performance across TeamSupport has now returned to normal, and systems are operating as expected. Our engineering team is continuing to investigate the root cause, which appears to be related to an upstream dependency, though this has not yet been fully confirmed. We’ll share a final update once our investigation is complete. Thank you for your patience while we worked through this issue.

1. 2025年10月20日 UTC 09:52monitoring

   our service providers OUTAGE appears to be resolving itself. AI functionality Ticket creation Attachment uploads were affected.

2. 2025年10月20日 UTC 09:55resolved

   This incident has been resolved.

1. 2025年6月12日 UTC 18:27identified

   We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.

2. 2025年6月12日 UTC 19:20identified

   We are continuing to work on a fix for this issue.

3. 2025年6月12日 UTC 19:22monitoring

   Messaging and Live Chat remain impacted due to a broader Google Cloud outage. Google has confirmed partial recovery in some regions, but there is no ETA for full resolution. We are actively monitoring and will share updates as they become available.

4. 2025年6月12日 UTC 19:51monitoring

   Google has identified the root cause and applied mitigations. Most services are recovering, though some users may still see intermittent impact depending on the Google Cloud products in use. We’re monitoring closely and will share further updates as available.

5. 2025年6月12日 UTC 20:31monitoring

   Google has applied mitigations and most services are recovering. Some customers may still experience intermittent issues as full recovery is still in progress. We’re continuing to monitor and will share updates as available.

6. 2025年6月12日 UTC 20:31monitoring

   We are continuing to monitor for any further issues.

7. 2025年6月12日 UTC 21:30monitoring

   Google Cloud has confirmed improvements across regions, and full resolution is expected soon. We’ll share updates as we learn more.

8. 2025年6月12日 UTC 23:47resolved

   All Messaging and Live Chat services impacted by the recent Google Cloud outage have been fully restored and are now operating normally

1. 2023年10月4日 UTC 20:19investigating

   When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

2. 2023年10月4日 UTC 20:19identified

   As you continue to work through the incident, update your customers frequently.

3. 2023年10月4日 UTC 20:19monitoring

   Let your users know once a fix is in place, and keep communication clear and precise.

4. 2023年10月4日 UTC 20:19resolved

   Empathize with those affected and let them know everything is operating as normal.