TeamViewer服务的主要停用
Outage严重事件
受影响的组件
TeamViewer Services
- identified
我们的一些用户目前在获得我们的服务时遇到一些不耐烦或错误。 我们的工程师发现了一个初步的根源,并试图缓解这一问题。 我们最迟将在60分钟后公布下一次状态更新.
- resolved
这个问题已经得到解决。 我们的工程师仍在监测我们的系统,以确保局势得到完全缓解.
自动翻译自官方事件更新。
55 Teamviewer incidents · 2024年3月 — official updates, affected components, duration and resolution details.
我们的一些用户目前在获得我们的服务时遇到一些不耐烦或错误。 我们的工程师发现了一个初步的根源,并试图缓解这一问题。 我们最迟将在60分钟后公布下一次状态更新.
这个问题已经得到解决。 我们的工程师仍在监测我们的系统,以确保局势得到完全缓解.
自动翻译自官方事件更新。
我们目前正在调查一个与登录问题和/或联系机构有关的问题。 TeamViewer 客户端重启可以解决问题 .
潜在原因已经查明,我们正在监测情况
我们正在继续调查这一问题.
我们所有的系统都恢复了在线和功能.
自动翻译自官方事件更新。
目前,我们正经历一个间歇性的问题,影响到《清单深入观察》中已正常化、无与伦比的软件库存网页。 在装入这些页面时,可以显示“ 无数据” 消息 。 我们的工程组正在积极进行修复工作。 我们将在协调世界时4:00提供进一步的最新情况.
我们已查明了这一问题,目前正在执行一个解决办法。 请注意,在固定窗口期间,可能会暂时中断服务和1E客户端连接.
已部署一个固定装置,并确认数据现在在所有屏幕上可见。 我们周末继续监视这个平台,以确保这个问题依然有决心
我们正在继续调查一个影响软件清单观点的问题,包括标准化软件和源目录。 我们的工程小组进行了一些旨在改进数据库绩效的改变,并观察到一些受影响环境的改善。 虽然一些客户已看到服务恢复,但我们正在继续监测该平台并验证缓解措施的有效性。 一些用户可能仍然会遇到间歇性的问题,或者在后端处理完成时,性能会比预期慢. 一旦获得更多的资料,我们将提供进一步的最新资料。 工程师们正在对此进行最优先的工作,以确保平台稳定性恢复正常.
目前,我们正在实施一项解决持续服务问题的措施。 在这项工作中,客户可能会遇到断断续续地中断客户连通和相关平台服务的情况. 我们的工程小组正在积极监测执行情况并努力将影响降到最低。 一旦改革完成,服务稳定性得到确认,我们将提供进一步的最新情况。 谢谢你的耐心和理解.
修复工程已成功实施,服务现已恢复. 在监测和验证后,客户端连接和相关平台服务正常运行. 我们将继续密切监测环境,以确保持续稳定,但目前预计不会对客户产生进一步影响。 谢谢你在努力解决这个问题时的耐心
自动翻译自官方事件更新。
我们正在调查一个影响DEX平台许可服务的问题. 受影响的环境无法检索许可信息,这阻碍了在平台上执行指令和/或阻止访问. 影响 单一租赁和原始环境受到影响 用户在尝试登录时看到错误 : “ 地址出错 ” 系统无法获取许可证信息 。 基础设施日志显示: 校验激活 签名: 失败(3) 如果用户已经在平台中, 指令执行不可用, 将会显示 Error 无法检索许可信息 。 详情请参见日志。 客户连接不受影响 当前状况 我们的工程和支助小组正在积极调查根源。 已引发超时升级 云工程组接战. 我们正在争取达成一项决议,并将每两小时提供最新情况。 下次更新 我们将在协调世界时2026年6月27日20:00之前提供下一次更新.
我们已经确定了这个问题,各小组正在努力解决问题.
我们查明了根源。 用于与许可证服务机构通信的许可证.dll文件有嵌入式证书,该证书已过期,无法启动协调员服务。 我们的团队正在研究Hotfix 我们用Single租户SaaS Environments 解决了这个问题 并且有一个手动的固定程序 在Hotfix发布前解决Prem客户的问题 https://support.1e.com/portal/6/CUSTSUP/article/2668298242/Users%20are%20unable%20to%20login%20 the%20Platform%20UI%20 and%20 the%20coader%20server%20will%20n%20start. 进一步的更新将予提供 28/6/26 @10am
我们的团队正忙着为DEX平台制作合适的热补丁. 不久将通过支助门户网站上的横幅获得更多关于各种版本的信息。 上次更新时,手动固定仍可用 下一次更新将在协调世界时14:00前进行
我们的团队已经创建了热补并提供了工作轮廓,在下篇文章中根据使用的版本作了详细说明。 https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20证书%20过期 :%20 Users%20unable%20to%20login%20to%20Platform%20UI%20和%20the%20coader%20service%20will%20stay%20running. 我们将继续监测局势,并在协调世界时6月29日星期一下午1:00之前提供最新情况
我们的团队正在继续研究各种支持版本的热补剂。 我们提供了各种变通办法,详情见下一条,具体取决于使用哪种版本。 https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20证书%20过期 :%20 Users%20unable%20to%20login%20to%20Platform%20UI%20和%20the%20coader%20service%20will%20stay%20running. 我们将继续监测局势,并在协调世界时6月30日星期二14:00之前提供最新情况
这个问题现在已经得到解决。 详情请见此。 https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20证书%20过期 :%20 Users%20unable%20to%20login%20to%20Platform%20UI%20和%20the%20coader%20service%20will%20stay%20running.
自动翻译自官方事件更新。
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We're currently experiencing issues with the TeamViewer Community platform, which is temporarily unavailable.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A subset of our users are currently experiencing issues with downloading custom modules. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
This incident has been resolved.
A subset of our users are currently experiencing technical issues with managed devices visibility. Our engineers are working on the issue. We will update our status page with new information as soon as possible.
We fixed the issue which caused the degraded performance and can see that it has stabilized. We are continuing to monitor the situation. We will update our status page with new information as soon as possible.
This incident has been resolved.
A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.
We are continuing to monitor for any further issues.
The issue with the Switches and DEX client connections for UK South 1 has been resolved.
We are currently investigating an issue that causes managed devices to be missing from the device list.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to an ongoing issue, there is an issue displaying the Managed device list currently.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A subset of our users are currently experiencing a pop-up with license validation. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
We fixed the issue with the license validation and we are monitoring the results. Affected users should restart the TeamViewer Service and try again. We will update our status page with new information as soon as possible.
We fixed the overall issue and all our systems are now functional. Latest after a TeamViewer service restart, the pop-up message should disappear.
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating an issue which is causing client disconnections from the West Europe 1 switch infrastructure. Clients will reconnect automatically. We will keep you updated with the status of this issue.
A fix has been implemented and we are monitoring the results.
This incident has now been resolved. No further connectivity issues have been observed.
We are currently investigating an issue affecting a subset of our users, resulting in slowness of TeamViewer services.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A subset of our users can experience a delay in product e-mail delivery.
We fixed the issue which caused the degraded performance and we are monitoring the results.
We fixed the degraded performance and all our systems are back online and functional.
We are currently investigating an issue with Device groups not loading.
A fix has been implemented and we are monitoring the results.
We fixed the issue and all our systems are back and functional.
We are currently investigating an issue with Device groups not loading.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with devices not loading within the device groups.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.