Teradici 中断历史

1. 2026年7月23日 UTC 17:48investigating

   由于微软Azure服务旗下,我们暂时面临停电,影响到任何软件经理和任何软件经理企业的客户。 这可能影响用户建立与远程工作站的PCoIP连接的能力。 此外,行政人员无法建立新的部署,也无法管理这些部署。 我们正在积极调查,并将在60分钟内报告.

2. 2026年7月23日 UTC 18:04investigating

   我们正在继续调查这一问题.

3. 2026年7月23日 UTC 20:21investigating

   所有服务都已投入运作.

4. 2026年7月23日 UTC 21:47resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月22日 UTC 17:08investigating

   调查服务问题 我们正在调查一个影响HP的问题的报告 任何可能与第三方服务供应商有关的软件代理注册/激活 我们的小组正同提供方积极合作,评估影响。 在获得资料后,将公布其他最新情况.

2. 2026年7月22日 UTC 17:33investigating

   最新消息: 目前,我们正经历着影响到任何软件许可证服务的临时停机: 这个问题使用户无法注册和启用任何软件云访问许可证。 然而,它不影响已经登记或启用的特工。 我们正同我们的第三方许可证服务提供者积极合作,以尽快解决这一问题.

3. 2026年7月22日 UTC 17:51investigating

   我们正在继续调查这一问题.

4. 2026年7月22日 UTC 19:49monitoring

   一项措施已经执行,我们正在监测结果.

5. 2026年7月22日 UTC 22:01resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月6日 UTC 16:37identified

   我们暂时处于停电状态 任何软件的客户都会受到影响 这种停电影响了用户建立与远程工作站的PCoIP连接的能力。 此外,行政人员无法建立新的部署,也无法管理这些部署。 我们正在积极调查,并将在60分钟内报告.

2. 2026年7月6日 UTC 17:53resolved

   我们已经解决了这一事件,并将继续对该系统进行监测.

自动翻译自官方事件更新。

1. 2026年7月2日 UTC 13:07investigating

   我们暂时处于停电状态 任何软件的客户都会受到影响 这种停电影响用户通过门户建立PCoIP连接到远程工作站的能力。 我们正在积极调查,并将在60分钟内报告.

2. 2026年7月2日 UTC 14:27identified

   我们已查明了这一问题,并正在努力解决这个问题.

3. 2026年7月2日 UTC 16:02identified

   事件已经解决,服务已经恢复.

4. 2026年7月2日 UTC 16:05resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年5月7日 UTC 19:49investigating

   We are currently investigating this issue.

2. 2026年5月7日 UTC 20:08investigating

   We are continuing to investigate this issue.

3. 2026年5月7日 UTC 20:18resolved

   This incident has been resolved.

1. 2026年4月29日 UTC 18:33investigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 2026年4月29日 UTC 20:10identified

   The issue has been identified and a fix is being implemented.

3. 2026年4月30日 UTC 01:36identified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 2026年5月1日 UTC 02:46monitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 2026年5月4日 UTC 22:26monitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 2026年5月7日 UTC 20:14monitoring

   We are continuing to monitor for any further issues.

7. 2026年5月12日 UTC 18:16monitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 2026年5月15日 UTC 23:02resolved

   This incident has been resolved.

1. 2026年4月28日 UTC 03:00investigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 2026年4月28日 UTC 04:31identified

   The issue has been identified and a fix is being implemented.

3. 2026年4月28日 UTC 08:03monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年4月28日 UTC 08:16resolved

   This incident has been resolved.

1. 2026年4月27日 UTC 17:59identified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 2026年4月27日 UTC 18:59monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月27日 UTC 19:10resolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 2026年3月17日 UTC 17:38investigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 2026年3月17日 UTC 17:56monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月17日 UTC 18:33resolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 2026年2月13日 UTC 02:47investigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 2026年2月13日 UTC 04:10resolved

   This incident has been resolved.

1. 2026年2月3日 UTC 18:03investigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 2026年2月3日 UTC 18:04investigating

   We are continuing to investigate this issue.

3. 2026年2月3日 UTC 21:09resolved

   This incident has been resolved.

1. 2026年1月23日 UTC 16:33investigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 2026年1月23日 UTC 16:53investigating

   We are continuing to investigate this issue.

3. 2026年1月23日 UTC 18:30identified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 2026年1月23日 UTC 18:54monitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 2026年1月23日 UTC 20:26resolved

   This incident has been resolved.

1. 2025年12月22日 UTC 21:38investigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 2025年12月22日 UTC 22:25investigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 2025年12月23日 UTC 01:46resolved

   The Incident has been resolved and all operation normal

1. 2025年10月29日 UTC 17:41monitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 2025年10月29日 UTC 19:19monitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 2025年10月29日 UTC 21:03monitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 2025年10月29日 UTC 22:42monitoring

   We are continuing to monitor for any further issues.

5. 2025年10月29日 UTC 23:39resolved

   This incident has been resolved.

1. 2025年10月29日 UTC 16:39monitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 2025年10月29日 UTC 19:05monitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 2025年10月29日 UTC 21:17monitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 2025年10月29日 UTC 22:43monitoring

   We are continuing to monitor for any further issues.

5. 2025年10月29日 UTC 23:22resolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 2025年9月27日 UTC 01:49monitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 2025年9月27日 UTC 05:23resolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 2025年6月3日 UTC 21:57monitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 2025年6月3日 UTC 22:45resolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 2025年4月10日 UTC 16:49investigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 2025年4月10日 UTC 17:19identified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 2025年4月10日 UTC 17:58monitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 2025年4月10日 UTC 18:32resolved

   No further issues have been observed and system is stable.

1. 2025年3月21日 UTC 18:57investigating

   We are currently investigating this issue.

2. 2025年3月21日 UTC 18:59investigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 2025年3月21日 UTC 19:10identified

   The issue has been identified and a fix is being implemented.

4. 2025年3月21日 UTC 19:52monitoring

   A fix has been implemented and we are monitoring the results.

5. 2025年3月21日 UTC 20:01monitoring

   We are continuing to monitor for any further issues.

6. 2025年3月21日 UTC 20:16resolved

   This incident has been resolved.

1. 2025年3月18日 UTC 23:36investigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 2025年3月19日 UTC 00:02investigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 2025年3月19日 UTC 00:34investigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 2025年3月19日 UTC 00:37monitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 2025年3月19日 UTC 00:52resolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.