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    Tidio 中断历史

    47 Tidio incidents · 2020年8月 — official updates, affected components, duration and resolution details.

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    Issues with ticketing (emails)

    开始时间 2026年7月1日 UTC 07:02 · 6h 6m

    Outage重大事件
    受影响的组件
    Ticketing System
    1. 2026年7月1日 UTC 07:02investigating

      We are currently investigating this issue.

    2. 2026年7月1日 UTC 09:36monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年7月1日 UTC 09:41monitoring

      We are continuing to monitor for any further issues.

    4. 2026年7月1日 UTC 13:07resolved

      This incident has been resolved.

    Outage of Meta business products

    开始时间 2026年6月12日 UTC 14:45 · 3h 41m

    Outage重大事件
    受影响的组件
    Web & Desktop application
    1. 2026年6月12日 UTC 14:45identified

      Meta has reported issues affecting some of their business products, including WhatsApp, Facebook, and Instagram. You can follow live updates directly from Meta on their status page here: https://metastatus.com/

    2. 2026年6月12日 UTC 18:26resolved

      Meta has resolved the issues affecting their business products, including WhatsApp, Facebook, and Instagram. All services are now fully restored and operating normally.

    Connectivity issues with Meta integrations

    开始时间 2026年6月4日 UTC 15:09 · 4d 15h

    Pending
    受影响的组件
    Web & Desktop application
    1. 2026年6月4日 UTC 15:09investigating

      We are currently investigating an intermittent connectivity issue affecting Meta integrations for some users. We'll provide an update as soon as we have more information.

    2. 2026年6月4日 UTC 16:20identified

      We’ve identified the problem, and our developers are working on a solution.

    3. 2026年6月4日 UTC 19:11identified

      We are still actively working on resolving the issue affecting Meta services integrations. We’ll continue to provide updates as soon as more information becomes available.

    4. 2026年6月4日 UTC 22:34identified

      We are currently experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    5. 2026年6月5日 UTC 18:19identified

      We are still experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    6. 2026年6月5日 UTC 22:27identified

      We continue to experience disruptions with Meta integrations due to an ongoing outage on their end. We are monitoring the situation closely and will restore full functionality as soon as Meta resolves the underlying issue.

    7. 2026年6月6日 UTC 22:11identified

      We are still experiencing issues affecting Meta integrations due to an ongoing incident on Meta’s side. Our team is closely monitoring the situation, and services should return to normal once Meta resolves the underlying problem.

    8. 2026年6月9日 UTC 06:17resolved

      This incident has been resolved. Meta restored the API access and all integrations (WhatsApp, Messenger, Instagram) are working on production. Thank you for your patience in this difficult moment.

    Connectivity issues for some users

    开始时间 2026年4月17日 UTC 16:07 · 5h 34m

    Issues轻微事件
    受影响的组件
    Web & Desktop applicationAgent Dashboard
    1. 2026年4月17日 UTC 16:07investigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2026年4月17日 UTC 19:22investigating

      A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

    3. 2026年4月17日 UTC 21:41resolved

      Everything is back up and running. Thank you for your patience

    Degraded performance for some users

    开始时间 2026年4月9日 UTC 14:35 · 2h 8m

    Issues轻微事件
    受影响的组件
    APIWeb & Desktop application
    1. 2026年4月9日 UTC 14:35investigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2026年4月9日 UTC 15:22monitoring

      The service should be fully operational now, we'll continue monitoring it.

    3. 2026年4月9日 UTC 16:43resolved

      This incident has been resolved, services are fully operational.

    Connectivity issues for some users

    开始时间 2026年1月15日 UTC 07:18 · 29m

    Outage重大事件
    受影响的组件
    APIAgent Dashboard
    1. 2026年1月15日 UTC 07:18investigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2026年1月15日 UTC 07:47resolved

      Everything is back up and running. Thank you for your patience

    Connectivity issues for some users

    开始时间 2025年12月5日 UTC 09:05 · 3h 41m

    Outage重大事件
    受影响的组件
    WebSocketChat widgetAgent Dashboard
    1. 2025年12月5日 UTC 09:05investigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2025年12月5日 UTC 09:25monitoring

      The service should now be fully operational. We'll continue monitoring it. Thanks for your kind patience.

    3. 2025年12月5日 UTC 09:49monitoring

      We are continuing to monitor for any further issues.

    4. 2025年12月5日 UTC 12:46resolved

      Everything is back up and running.

    Connectivity issues for some users

    开始时间 2025年11月18日 UTC 11:38 · 8h 25m

    Pending
    受影响的组件
    FlowsAPIWebSocketTicketing SystemWeb & Desktop applicationLyro AIChat widgetAgent Dashboard
    1. 2025年11月18日 UTC 11:38investigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2025年11月18日 UTC 11:59identified

      The issue originates from a third-party vendor and is currently affecting multiple services worldwide. We are awaiting their resolution.

    3. 2025年11月18日 UTC 14:36monitoring

      The service is gradually being restored. We will keep monitoring the situation and working on restoring service for everyone.

    4. 2025年11月18日 UTC 17:00monitoring

      We're still monitoring this. Please refer to https://www.cloudflarestatus.com/

    5. 2025年11月18日 UTC 20:04resolved

      This incident is now resolved. Thank you for your patience and understanding.

    Help Desk issues - difficulties in sending tickets

    开始时间 2025年5月14日 UTC 19:30 · 2h 41m

    Outage重大事件
    受影响的组件
    API
    1. 2025年5月14日 UTC 19:30investigating

      We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.

    2. 2025年5月14日 UTC 19:32identified

      We've identified the issue with one of the 3rd party services. We're working on this as we speak.

    3. 2025年5月14日 UTC 20:16identified

      The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.

    4. 2025年5月14日 UTC 22:09monitoring

      A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.

    5. 2025年5月14日 UTC 22:11resolved

      The affected component is now operational. Thank you.

    Connectivity issues for some users

    开始时间 2024年8月26日 UTC 10:44 · 3h 12m

    Outage重大事件
    受影响的组件
    APIWebSocketWeb & Desktop applicationChat widget
    1. 2024年8月26日 UTC 10:44investigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2024年8月26日 UTC 13:55investigating

      We are continuing to investigate this issue.

    3. 2024年8月26日 UTC 13:56resolved

      This incident has been resolved.

    Connectivity issues for some users

    开始时间 2024年8月26日 UTC 07:17 · 1h 48m

    Outage重大事件
    受影响的组件
    APIWebSocketWeb & Desktop applicationChat widget
    1. 2024年8月26日 UTC 07:17investigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2024年8月26日 UTC 09:05resolved

      This incident has been resolved.

    Connectivity issues for some users

    开始时间 2024年1月7日 UTC 20:46 · 3h 48m

    Issues轻微事件
    受影响的组件
    Web & Desktop application
    1. 2024年1月7日 UTC 20:46identified

      We apologize for the connectivity issue that some users are experiencing, which is affecting visitors in the database. We are currently investigating the issue and will provide more information shortly. Sorry for any inconvenience caused.

    2. 2024年1月7日 UTC 23:29monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年1月8日 UTC 00:34resolved

      This incident has been resolved.

    Issues with Emails sent via Tidio

    开始时间 2023年10月23日 UTC 11:34 · 1h 22m

    Outage重大事件
    受影响的组件
    Web & Desktop application
    1. 2023年10月23日 UTC 11:34investigating

      We're currently investigating problems with sending Emails via Tidio.

    2. 2023年10月23日 UTC 12:56investigating

      We are continuing to investigate this issue.

    3. 2023年10月23日 UTC 12:56resolved

      This incident has been resolved.

    Connectivity issues for some users

    开始时间 2022年11月5日 UTC 21:27 · 55m

    Outage重大事件
    受影响的组件
    Web & Desktop application
    1. 2022年11月5日 UTC 21:27investigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2022年11月5日 UTC 22:16monitoring

      The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.

    3. 2022年11月5日 UTC 22:23resolved

      Everything is back up and running. Thank you for your patience.

    Connectivity issues for some users

    开始时间 2022年10月24日 UTC 14:17 · 55m

    Issues轻微事件
    受影响的组件
    Web & Desktop application
    1. 2022年10月24日 UTC 14:17identified

      We are currently experiencing a connectivity issue. Our developers have already identified the cause, and it should take 1-2 hours to fix. We're extremely sorry about the inconvenience!

    2. 2022年10月24日 UTC 14:42monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2022年10月24日 UTC 15:12resolved

      This incident has been resolved.

    Connectivity issues in the chat admin panel

    开始时间 2022年10月24日 UTC 10:47 · 1h 22m

    Issues轻微事件
    受影响的组件
    APIWeb & Desktop application
    1. 2022年10月24日 UTC 10:47investigating

      We're investigating a connectivity problem with new conversations in the chat admin panel.

    2. 2022年10月24日 UTC 12:09resolved

      This incident has been resolved.

    Connectivity issues for some users

    开始时间 2022年8月20日 UTC 13:44 · 33m

    Outage重大事件
    受影响的组件
    Web & Desktop applicationChat widget
    1. 2022年8月20日 UTC 13:44identified

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2022年8月20日 UTC 14:17resolved

      This incident has been resolved.

    Connectivity issues for some users

    开始时间 2022年8月17日 UTC 11:01 · 7h 37m

    Issues轻微事件
    受影响的组件
    WebSocketWeb & Desktop application
    1. 2022年8月17日 UTC 11:01investigating

      We are currently investigating a connectivity issue that is occuring for some users. We’ll have more information soon.

    2. 2022年8月17日 UTC 15:00monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2022年8月17日 UTC 18:38resolved

      This incident has been resolved.

    Connectivity issues for some users

    开始时间 2022年8月3日 UTC 16:18 · 26m

    Outage严重事件
    受影响的组件
    API
    1. 2022年8月3日 UTC 16:18investigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2022年8月3日 UTC 16:43investigating

      We are continuing to investigate this issue.

    3. 2022年8月3日 UTC 16:44resolved

      This incident has been resolved.

    Connectivity issues for some users

    开始时间 2022年7月20日 UTC 15:39 · 59m

    Outage严重事件
    受影响的组件
    API
    1. 2022年7月20日 UTC 15:39investigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 2022年7月20日 UTC 16:38resolved

      This incident has been resolved.