66 Todyl incidents · 2025年7月 — official updates, affected components, duration and resolution details.
由于LA PoP的上游停电,我们看到一些线路间歇地连接到其他PoP. 我们已查明了受影响的路线,并正在设法改进业绩。 一旦我们掌握了更多信息,将立即更新.
这一事件似乎与影响该地区交通的Cogent纤维切割(https://ecogent.cogentco.com/network-status)直接有关. 当地交通改道后, 随着我们掌握了更多信息,我们将继续监测和更新.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正积极调查一个影响整个仪表板、部件和集成页上数据连续显示的问题。 数据摄入被确认为持续进行;然而,受影响的用户可能会在所述组成部分中发现这些数据的能见度不一致。 一旦我们确定问题的根源,我们将予以更新.
我们继续经历高于平均水平的查询量,这导致数据上载到SIEM时出现间歇性延误. 问题已经确定,我们正在进行改革以缓解资源需求。 一旦实施这些改革,我们将提供最新情况.
已经针对影响数据显示的问题采取了补救措施。 我们将继续监测是否有进一步的挑战。 一旦完全确认,我们将下定决心.
这一事件已经得到解决。 并且确认正常运行状态, 以显示整个系统仪表板、部件和整合页面的数据.
自动翻译自官方事件更新。
我们正在调查一个问题,即SIEM数据没有加载到Todyl门户网站。 数据仍在被摄入到SIEM中,只是没有在UI中显示. 一旦我们确定问题的根源,我们将予以更新.
我们目前正在经历高于平均水平的查询量,这导致数据上载到SIEM时出现间歇性延误. 为该系统分配了额外资源,条件也有所改善;然而,这项服务仍处于退化状态。 我们正在继续调查其根源,并将在2至3小时内提供后续最新情况
托迪尔工程小组已经确定了这一问题的时间安排和资源调整,我们正在今后一小时内推出必要的修改。 在补救步骤得到验证后,我们将再次发布最新情况.
已实施的改革大大地改善了退化状况,该系统正在进入正常运行状态。 将状态改为监测.
托迪尔从几小时前开始就一直在监测这些变化. 所有事情都想回到正常的行动状态,标志着这个问题已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查内部服务器上的一些复制延误。 这些延迟可能在Todyl门户网站创建或更新配置时出错. 等我们确定一个决议后再更新.
我们发现在内部服务器上造成一些复制延迟的问题。 这些延迟可能在Todyl门户网站创建或更新配置时出错. 当我们执行一项决议时,将在此更新.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
调查间歇性报告 SASE隧道出错. 请告诉技术支持您是否遇到隧道问题 。 我们很快将在这里提供更多信息.
这一问题已经确定,一个解决办法正在实施之中.
一项固定措施已经实施,我们正在监测任何其他问题的隧道。 如果遇到进一步的挑战,请告诉我们.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are currently investigating reports of SASE connection errors on Windows Server 2012 devices. We will update as we have more information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently conducting an active investigation into an issue affecting our SIEM platform. Users may be experiencing delays when loading SIEM results. As a result of this delay, cases may also appear delayed in the portal. Our team is aware of the impact and is actively investigating the affected components. Further updates will be provided as more information becomes available.
We have identified the root cause of the delays affecting SIEM results loading. The issue has been traced to a third-party upstream provider, and we are actively working with them to implement a fix. Users may continue to experience delays in SIEM results loading and cases appearing in the portal in the interim. Data integrity is not affected. Further updates will be provided as progress is made.
The platform has returned to normal operation. We are continuing to monitor the situation to ensure full stability. Further updates will be provided if necessary.
This incident has been resolved.
我们随后确定了与先前的SASE事件有关的问题。 我们正在执行一个固定办法,但有些用户仍可能间歇性SSE连接问题. 一旦我们了解更多情况,我们将立即更新.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查影响安全全球网络的业绩退化。 连接的子集用户可能正在经历断开和连接回路. 我们的工程组正在积极调查根源.
这一问题已经确定,一个解决办法正在实施之中.
我们已部署一个固定机制来稳定南澳大利亚环境,并正在继续调查根本原因。 SASE连接目前稳定在建立后. 作为一项预防措施,在我们完成验证和努力争取全面解决时,租户和政策更新仍然暂停。 有了新的资料,我们将提供新的最新资料.
该团队目前正在重新扶持所有活动方案的租户和政策变化。 一旦推出工作完成,稳定情况得到证实,我们将再次提供最新情况.
该小组对所有活动方案的租户和政策进行了重新调整,并正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查Bash Shell Professional Professional 的一则消息 这些都是良性的。 我们会在这里更新,因为我们知道更多.
这一问题已经确定,一个解决办法正在实施之中.
警报的涌入正在影响托迪尔管理门户内的绩效。 受影响的组成部分包括门户经验和报告部件,这些部件的装载时间比预期的要慢。 我们正在努力解决这一问题,并将根据情况的发展提供最新情况.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查关于某些URL断断续续地未能正确解决的报告。 一些领域,包括Google域名中的那些领域,可能会受到影响。 我们的小组正在积极调查,一旦获得更多信息,我们将提供最新情况.
一个第三方供应商实施了一个似乎解决了间歇性URL故障的固定. 我们将继续监测任何其他问题,并在必要时在此提供最新情况.
这一事件已经得到解决.
自动翻译自官方事件更新。
微软目前正在经历影响他们M365 API的事件. 因此,O365数据摄入延迟,暂时会影响O365源事件. 我们正在监测上游微软事件,并将随着其进展而更新.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are currently investigating connectivity issues with the Bogota Point of Presence (PoP). Devices will automatically route to the next nearest and fastest PoP and Static IP traffic will egress from the configured secondary location. Will update here as we the investigation continues.
The connectivity issue was caused by a power outage from a third party provider. The provider is aware and currently working to restore power as soon as possible.
The connectivity issue with the Bogota Point of Presence (PoP) has been restored. We will continue to monitor to ensure no other issues.
This incident has been resolved.
This issue is currently under investigation, but possibly related to a known Microsoft outage in the region - https://downdetector.com.au/status/microsoft-365/ We will post more information here as soon as we have better insight.
It appears the 3rd party issues have been restored. Will continue monitoring until we are clear that it is fully resolved.
This incident has been resolved.
We are currently investigating connectivity issues with the Miami Point of Presence (PoP). Devices will automatically route to the next nearest and fastest PoP and Static IP traffic will egress from the configured secondary location. Will update here as we the investigation continues.
The connectivity issue was caused by a power outage from a third party provider. The provider is aware and currently working to restore power as soon as possible.
The connectivity issue with the Miami Point of Presence (PoP) has been restored. We will continue to monitor to ensure no other issues, but SASE, tunnels, and Static IP traffic should be connecting now.
This incident has been resolved.
Some partners may be experiencing intermittent latency when using the Todyl portal. Currently there is a partial Cloudflare system error being reported, leading to the intermittent errors on the Todyl portal. We are monitoring the situation closely and getting updates from Cloudflare. We will be be providing regular updates. For more information, please also refer to the Cloudflare status page - https://www.cloudflarestatus.com/.
The issue has been identified and awaiting on a Cloudflare resolution. For more information, please also refer to the Cloudflare status page - https://www.cloudflarestatus.com/.
Cloudflare has successfully mitigated the majority of congestion and packet drops. We are continuing to monitor any possible impacts to the Todyl portal. For more information, please also refer to the Cloudflare status page - https://www.cloudflarestatus.com/.
majority of congestion and packet drops has been mitigated. Services are stable, with only minor residual impact remaining. A small number of intermittent errors may still be observed for services with origins in North America. We are putting this into a monitoring state.
Cloudflare has successfully mitigated the majority of congestion and packet drops. We are continuing to monitor any possible impacts to the Todyl portal. For more information, please also refer to the Cloudflare status page - https://www.cloudflarestatus.com/.
This incident is considered resolved as we see no impact on Todyl portal anymore, despite Cloudflare still continuing to monitor the issue.
We are currently investigating performance degradation affecting the Secure Global Network (SASE) - Houston, HOU region. A subset of users connecting through this region may be experiencing elevated latency or reduced throughput. Our engineering team is actively investigating the root cause.
Performance has returned to normal operation for the Secure Global Network (SASE) - Houston, HOU region. The system has self-recovered and affected users should no longer be experiencing elevated latency or reduced throughput. We are continuing to monitor the environment to ensure sustained stability.
This incident has been resolved.
We are currently investigating an issue affecting Management Portal sign ins. A subset of users may experience intermittent failures when attempting to load the portal. All other Todyl services are operating normally. Our engineering team is actively investigating the root cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating a delay in EDR policy updates affecting a small subset of endpoints. Impacted agents remain fully connected and continue enforcing current policies. Detection, prevention, and response functionality are unaffected.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Intermittent loading errors were seen on portal between 3PM MT and 4PM MT. The errors affected SIEM search, SIEM dashboards, Cases alert data and SOAR playbook execution. The errors have been addressed since.