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    Totango 中断历史

    50 Totango incidents · 2023年5月 — official updates, affected components, duration and resolution details.

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    Account and Segment Experiencing High Load Times

    开始时间 2026年2月25日 UTC 19:20 · 3h 14m

    Issues轻微事件
    受影响的组件
    Totango Web Application
    1. 2026年2月25日 UTC 19:20investigating

      We are currently investigating the issue with high load times in Accounts and Segments

    2. 2026年2月25日 UTC 19:21identified

      The issue has been identified and a fix is being implemented.

    3. 2026年2月25日 UTC 19:31monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年2月25日 UTC 21:35monitoring

      We are continuing to monitor for any further issues.

    5. 2026年2月25日 UTC 22:34resolved

      This incident has been resolved.

    Totango Performance Issues

    开始时间 2025年12月9日 UTC 16:25 · 2h 18m

    Issues轻微事件
    受影响的组件
    Totango Web Application
    1. 2025年12月9日 UTC 16:25investigating

      We are currently investigating this issue.

    2. 2025年12月9日 UTC 17:50identified

      The issue has been identified and a fix is being implemented.

    3. 2025年12月9日 UTC 17:53monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年12月9日 UTC 18:43resolved

      This incident has been resolved.

    Application not loading

    开始时间 2025年10月20日 UTC 09:45 · 5h 22m

    Pending
    受影响的组件
    Totango Web Application
    1. 2025年10月20日 UTC 09:45monitoring

      Earlier today, our application experienced login and availability issues due to a widespread AWS outage. During this time, we were also unable to update our status page as it was affected by the same incident. Service has now been fully restored, and the application is operational again. We’ll continue monitoring to ensure stability. Thank you for your patience and understanding.

    2. 2025年10月20日 UTC 15:07resolved

      This incident has been resolved.

    AI CSM Chatbot Blocking Visibility

    开始时间 2025年8月1日 UTC 14:46 · 3h 0m

    Pending
    受影响的组件
    Totango Web Application
    1. 2025年8月1日 UTC 14:46identified

      The issue has been identified and a fix is being implemented.

    2. 2025年8月1日 UTC 16:10monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年8月1日 UTC 17:46resolved

      This incident has been resolved.

    Degraded Performance issues

    开始时间 2025年7月22日 UTC 09:23 · 2h 21m

    Outage重大事件
    受影响的组件
    Totango Web Application
    1. 2025年7月22日 UTC 09:23investigating

      We are currently investigating this issue.

    2. 2025年7月22日 UTC 09:24investigating

      We are continuing to investigate this issue.

    3. 2025年7月22日 UTC 11:23monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年7月22日 UTC 11:44resolved

      This incident has been resolved.

    Degraded Performance issues

    开始时间 2025年7月21日 UTC 22:01 · 4h 44m

    Outage重大事件
    受影响的组件
    Totango Web Application
    1. 2025年7月21日 UTC 22:01investigating

      We are currently investigating this issue.

    2. 2025年7月22日 UTC 02:45resolved

      This incident has been resolved.

    Application not loading

    开始时间 2025年7月21日 UTC 19:11 · 1h 28m

    Outage重大事件
    受影响的组件
    Totango Web Application
    1. 2025年7月21日 UTC 19:11investigating

      We are currently investigating this issue

    2. 2025年7月21日 UTC 20:38resolved

      This incident has been resolved.

    Login and degraded performance issues

    开始时间 2025年6月10日 UTC 10:53 · 2h 30m

    Issues轻微事件
    受影响的组件
    Totango Web Application
    1. 2025年6月10日 UTC 10:53investigating

      We are currently investigating this issue.

    2. 2025年6月10日 UTC 11:53monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年6月10日 UTC 13:23resolved

      This incident has been resolved.

    SuccessPlays are queued

    开始时间 2025年5月6日 UTC 16:25 · 17h 41m

    Issues轻微事件
    受影响的组件
    Tasks and SuccessPlays
    1. 2025年5月6日 UTC 16:25identified

      The issue has been identified and a fix is being implemented.

    2. 2025年5月7日 UTC 10:06resolved

      This incident has been resolved.

    Integrations Delay

    开始时间 2025年4月29日 UTC 20:04 · 1h 49m

    Issues轻微事件
    受影响的组件
    Data Processing Pipelines
    1. 2025年4月29日 UTC 20:04investigating

      We are currently investigating an issue with Customer Data Hub Processing Delays

    2. 2025年4月29日 UTC 20:04investigating

      We are continuing to investigate this issue.

    3. 2025年4月29日 UTC 20:25identified

      The issue has been identified and a fix is being implemented.

    4. 2025年4月29日 UTC 21:49monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025年4月29日 UTC 21:53resolved

      This incident has been resolved.

    Slower-than-usual processing of updates

    开始时间 2025年3月3日 UTC 14:32 · 3h 13m

    Issues轻微事件
    受影响的组件
    Data Processing Pipelines
    1. 2025年3月3日 UTC 14:32investigating

      We are currently experiencing slower-than-usual processing of updates. Our team is actively investigating the issue and working on a resolution. We appreciate your patience and will provide further updates as soon as possible.

    2. 2025年3月3日 UTC 17:44resolved

      This incident has been resolved.

    Integration issues

    开始时间 2024年12月3日 UTC 16:29 · 14m

    Pending
    受影响的组件
    Data Processing PipelinesSalesforce Connector
    1. 2024年12月3日 UTC 16:29investigating

      We are currently investigating this issue.

    2. 2024年12月3日 UTC 16:36monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年12月3日 UTC 16:43resolved

      This incident has been resolved.

    Collection Creation Issue

    开始时间 2024年11月11日 UTC 15:24 · 14h 21m

    Issues轻微事件
    受影响的组件
    Totango Web Application
    1. 2024年11月11日 UTC 15:24investigating

      We are currently experiencing issues with creating collections when using list attributes. Our team is actively investigating the cause. Thank you for your patience as we work to resolve this

    2. 2024年11月11日 UTC 16:29monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年11月11日 UTC 16:48monitoring

      This incident has been resolved.

    4. 2024年11月12日 UTC 05:45resolved

      This incident has been resolved.

    Campaign email HTML issue

    开始时间 2024年11月5日 UTC 18:50 · 2h 52m

    Issues轻微事件
    受影响的组件
    Campaigns
    1. 2024年11月5日 UTC 18:50investigating

      HTML characters getting appended in campaign email content. This issue is currently being investigated on high priority.

    2. 2024年11月5日 UTC 21:42resolved

      This incident has been resolved.

    Issues identified in Campaign sender signature and bulk attribute updates

    开始时间 2024年11月4日 UTC 17:00 · 6h 11m

    Issues轻微事件
    受影响的组件
    Totango Web ApplicationCampaigns
    1. 2024年11月4日 UTC 17:00identified

      1. Issues populating Campaign sender signature and URL 2. Issues updating/ clearing attribute values via bulk action

    2. 2024年11月4日 UTC 17:40identified

      A fix for the issues reported with bulk updating/ clearing attribute values have been implemented and currently operational. Issue with Populating campaign sender signature and URL is being actively investigated

    3. 2024年11月4日 UTC 23:11resolved

      This incident has been resolved.

    General tab under Global Settings will not load

    开始时间 2024年10月27日 UTC 15:28 · 21h 20m

    Issues轻微事件
    受影响的组件
    Totango Web Application
    1. 2024年10月27日 UTC 15:28investigating

      We are currently investigating this issue.

    2. 2024年10月28日 UTC 08:30identified

      The issue has been identified and a fix is being implemented.

    3. 2024年10月28日 UTC 09:01monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年10月28日 UTC 12:47resolved

      This incident has been resolved.

    Issue with Outlook's Touchpoint Connect

    开始时间 2024年10月27日 UTC 14:27 · 26m

    Outage重大事件
    受影响的组件
    Email to Touchpoints
    1. 2024年10月27日 UTC 14:27investigating

      We are currently investigating an issue within Outlook's Touchpoint Connect. Email-To-Touchpoint without the Outlook connect should be working as expected.

    2. 2024年10月27日 UTC 14:52resolved

      The issue has been resolved.

    Login and degraded performance issues

    开始时间 2024年10月14日 UTC 14:43 · 18h 17m

    Outage重大事件
    受影响的组件
    Totango Web Application
    1. 2024年10月14日 UTC 14:43investigating

      We are currently investigating this issue.

    2. 2024年10月14日 UTC 18:31identified

      An issue has been identified and fix has been implemented that has improved most of the performance issues. But we are monitoring the results and working towards a permanent solution.

    3. 2024年10月15日 UTC 09:00resolved

      This incident has been resolved.

    Issue identified in the Email-to-Touchpoint feature

    开始时间 2024年10月10日 UTC 17:10 · 14h 35m

    Issues轻微事件
    受影响的组件
    Email to Touchpoints
    1. 2024年10月10日 UTC 17:10investigating

      We are currently investigating this issue.

    2. 2024年10月10日 UTC 19:12monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年10月11日 UTC 07:45resolved

      This incident has been resolved.

    Application not loading

    开始时间 2024年9月30日 UTC 15:57 · 18h 53m

    Outage重大事件
    受影响的组件
    Totango Web Application
    1. 2024年9月30日 UTC 15:57investigating

      We are currently investigating this issue

    2. 2024年9月30日 UTC 16:45monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年10月1日 UTC 10:50resolved

      This incident has been resolved.