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    Tresorit 中断历史

    31 Tresorit incidents · 2017年11月 — official updates, affected components, duration and resolution details.

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    eSign issues

    开始时间 2026年4月1日 UTC 22:00 · 13h 3m

    Issues轻微事件
    受影响的组件
    Desktop applicationsWeb clientMobile applications
    1. 2026年4月2日 UTC 07:41investigating

      Due to a 3rd party misconfiguration, the feature is partially not available.

    2. 2026年4月2日 UTC 07:43identified

      The issue has been identified, the engineering is working on it.

    3. 2026年4月2日 UTC 11:03resolved

      This incident has been resolved.

    tresorit.com website is down

    开始时间 2025年12月17日 UTC 19:45 · 1h 15m

    Outage严重事件
    受影响的组件
    Website & payments
    1. 2025年12月17日 UTC 19:45investigating

      tresorit.com is unavailable, engineering team is investigating. Web client and native apps are not affected.

    2. 2025年12月17日 UTC 21:00resolved

      This incident has been resolved.

    Website connectivity issues

    开始时间 2025年10月29日 UTC 16:00 · 3h 20m

    Outage严重事件
    受影响的组件
    Link-based sharingWebsite & paymentsWeb client
    1. 2025年10月29日 UTC 17:38identified

      Starting at approximately 16:00 UTC, we experienced availability issues on our website (tresorit.com) and content preview service. Our cloud provider is working on the mitigation.

    2. 2025年10月29日 UTC 17:50identified

      We are continuing to work on a fix for this issue.

    3. 2025年10月29日 UTC 19:02monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年10月29日 UTC 19:20resolved

      This incident has been resolved.

    Partial outage affecting the web interface and the signups

    开始时间 2025年10月9日 UTC 11:34 · 4h 41m

    Issues轻微事件
    受影响的组件
    Website & paymentsWeb client
    1. 2025年10月9日 UTC 11:34identified

      We’re currently experiencing an issue affecting parts of our website, our web interface and the signup flow. We identified the issue that is connected to our upstream cloud provider and the fix is being implemented at their side.

    2. 2025年10月9日 UTC 11:37identified

      We have fixed the web interface issue, it should be operational now.

    3. 2025年10月9日 UTC 17:03identified

      Our upstream cloud provider has mitigated the issue: our website, our web interface, and the signup flow should be fully operational again. We’re monitoring system behaviour to confirm full recovery.

    4. 2025年10月9日 UTC 17:45resolved

      This incident has been resolved.

    Tresorit is facing connectivity issues

    开始时间 2025年4月1日 UTC 10:09 · 2h 10m

    Outage重大事件
    受影响的组件
    Desktop applicationsWeb clientMobile applications
    1. 2025年4月1日 UTC 10:09investigating

      We are currently investigating this issue.

    2. 2025年4月1日 UTC 10:23monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年4月1日 UTC 10:32monitoring

      We are continuing to monitor for any further issues.

    4. 2025年4月1日 UTC 12:19resolved

      This incident has been resolved.

    Tresorit is experiencing connectivity issues in some regions

    开始时间 2024年7月8日 UTC 07:00 · 3h 6m

    Outage重大事件
    受影响的组件
    Desktop applications
    1. 2024年7月8日 UTC 07:33investigating

      We are currently investigating this issue, in the meantime please try to restart your application and if necessary your computer too that may lead to a resolution of the issue.

    2. 2024年7月8日 UTC 07:38monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年7月8日 UTC 10:06resolved

      The incident has been resolved.

    Tresorit is facing connectivity issues

    开始时间 2023年11月10日 UTC 10:23 · 1h 52m

    Outage重大事件
    受影响的组件
    Desktop applicationsWeb client
    1. 2023年11月10日 UTC 10:23investigating

      We are experiencing connectivity issues due to a partial outage at our cloud provider that may affect some of our customers. We are investigating the issue further.

    2. 2023年11月10日 UTC 10:58investigating

      Update: The service provider is working on the solution keeping us informed about the developments.

    3. 2023年11月10日 UTC 12:15resolved

      The connectivity issue seems to be resolved.

    Tresorit is facing connectivity issues on the web interface

    开始时间 2023年5月29日 UTC 08:20 · 12m

    Outage重大事件
    受影响的组件
    Web client
    1. 2023年5月29日 UTC 08:20investigating

      We are currently investigating this issue, in the meantime we recommend using our applications that work fine.

    2. 2023年5月29日 UTC 08:32resolved

      This incident has been resolved.

    Payment system is unavailable

    开始时间 2023年4月17日 UTC 15:32 · 56m

    Outage重大事件
    受影响的组件
    Website & payments
    1. 2023年4月17日 UTC 15:32identified

      Service degradation in third party component has been identified. The following operations are affected: Purchasing/modifying subscriptions, changing your billing details, downloading invoices.

    2. 2023年4月17日 UTC 15:58monitoring

      The affected component is recovering and we are monitoring its performance.

    3. 2023年4月17日 UTC 16:28resolved

      This incident has been resolved.

    Tresorit is facing connectivity issues

    开始时间 2023年4月14日 UTC 08:30 · 0m

    Pending
    1. 2023年4月21日 UTC 07:40resolved

      We identified that some Tresorit clients (desktop and mobile applications) could not connect to the network. The incident has been resolved in 29 minutes.

    Tresorit is facing connectivity issues

    开始时间 2023年1月25日 UTC 08:54 · 2h 57m

    Outage重大事件
    受影响的组件
    Desktop applicationsWeb clientMobile applications
    1. 2023年1月25日 UTC 08:54identified

      The issue has been identified and a fix is being implemented.

    2. 2023年1月25日 UTC 10:25monitoring

      MS Azure rolled back the network configuration changes causing the issue, we’re seeing the positive effect and managing load as all services are coming back to normal.

    3. 2023年1月25日 UTC 11:51resolved

      This incident has been resolved.

    Tresorit is experiencing app freezes

    开始时间 2022年9月5日 UTC 14:51 · 29m

    Outage重大事件
    受影响的组件
    Desktop applications
    1. 2022年9月5日 UTC 14:51investigating

      We are currently investigating this issue and identifying the source of the app freezes.

    2. 2022年9月5日 UTC 15:09monitoring

      We have identified the underlying issue and are monitoring the results.

    3. 2022年9月5日 UTC 15:20monitoring

      The tests do not seem to display any issue.

    4. 2022年9月5日 UTC 15:20resolved

      The incident has been resolved. All apps are operational.

    Partial service outage - tresor sync

    开始时间 2021年7月7日 UTC 12:58 · 44m

    Pending
    1. 2021年7月7日 UTC 12:58investigating

      We are experiencing a partial service outage in connection with tresor synchronization. In some cases the applications do not detect the changes. We are already working on the solution.

    2. 2021年7月7日 UTC 13:42resolved

      This incident has been resolved, the applications detect all the changes, thank you for your patience.

    Partial outage due to DNS errors

    开始时间 2021年5月20日 UTC 16:18 · 3h 0m

    Outage重大事件
    受影响的组件
    Link-based sharingWebsite & paymentsDesktop applicationsWeb clientMobile applications
    1. 2021年5月20日 UTC 16:18investigating

      Some of our customers might experience connectivity issues due to DNS errors, our team is investigating the issue.

    2. 2021年5月20日 UTC 16:26investigating

      Our DNS provider has a global issue affecting all services by our cloud provider, we are constantly monitoring when the issue will be resolved.

    3. 2021年5月20日 UTC 17:22investigating

      Our provider has confirmed that the service is recovering, we see that it is already operational for the majority of our customers. We will continue to monitor the status in the following hours and provide an update if needed.

    4. 2021年5月20日 UTC 19:17resolved

      Our DNS issues are resolved, we can confirm that the service is working globally. Although we will continue to monitor the performance we consider this issue resolved.

    Connectivity issues

    开始时间 2021年5月20日 UTC 07:06 · 34m

    Issues轻微事件
    受影响的组件
    Link-based sharingWebsite & paymentsDesktop applicationsWeb clientMobile applications
    1. 2021年5月20日 UTC 07:06investigating

      We are experiencing connectivity issues due to a partial outage at our DNS provider that may affect some of our customers. We are investigating the issue further.

    2. 2021年5月20日 UTC 07:20monitoring

      Our DNS provider had a global issue affecting all services by our cloud provider, we are constantly monitoring if the fix implemented by them resolved the issue for our users.

    3. 2021年5月20日 UTC 07:40resolved

      This incident has been resolved.

    Partial outage due to DNS errors

    开始时间 2021年4月1日 UTC 21:36 · 2h 18m

    Outage重大事件
    受影响的组件
    Link-based sharingWebsite & paymentsDesktop applicationsWeb clientMobile applications
    1. 2021年4月1日 UTC 21:40investigating

      Some of our customers might experience connectivity issues due to DNS errors, our team is investigating the issue.

    2. 2021年4月1日 UTC 22:00monitoring

      Our DNS provider has a global issue affecting all services by our cloud provider, we are constantly monitoring when the issue will be resolved.

    3. 2021年4月1日 UTC 23:28monitoring

      Our provider has confirmed that the service is recovering, we see that it is already operational for the majority of our customers. We will continue to monitor the status in the following hours and provide an update if needed.

    4. 2021年4月1日 UTC 23:56resolved

      Our DNS issues are resolved, we can confirm that the service is working globally. Although we will continue to monitor the performance we consider this issue resolved.

    Tresorit desktop and mobile apps - partial outage

    开始时间 2020年10月14日 UTC 12:25 · 10m

    Issues轻微事件
    1. 2020年10月14日 UTC 12:25investigating

      A few of our users might experience problems with accessing their files through the desktop and mobile apps. We are investigating this issue at the moment and will keep you updated.

    2. 2020年10月14日 UTC 12:38resolved

      A fix has been applied, and we are monitoring the results.

    Tresorit web interface - Connectivity issue

    开始时间 2020年10月13日 UTC 12:26 · 12m

    Issues轻微事件
    1. 2020年10月13日 UTC 12:26investigating

      We are experiencing a connectivity issue on our web interface. We are investigating the underlying reason, all desktop and mobile apps work without disturbance.

    2. 2020年10月13日 UTC 12:38resolved

      The incident has been resolved.

    Connectivity issues for clients

    开始时间 2020年10月12日 UTC 07:32 · 2h 52m

    Outage重大事件
    1. 2020年10月12日 UTC 07:32investigating

      Some customers might notice connectivity issues. We are investigating the underlying reason and keep you posted as we resolve the issue.

    2. 2020年10月12日 UTC 08:25investigating

      UPDATE: We are still investigating the underlying reason and we are experiencing connectivity issues on our web interface (including Admin Center, Account portal). Thank you for your patience.

    3. 2020年10月12日 UTC 08:46monitoring

      A fix has been implemented and we are currently monitoring the results.

    4. 2020年10月12日 UTC 10:24resolved

      The incident has been resolved

    Tresorit web interface - Connectivity issue

    开始时间 2020年10月5日 UTC 09:54 · 1h 9m

    Pending
    1. 2020年10月5日 UTC 09:54investigating

      We are experiencing connectivity issue on our web interface. We are investigating the underlying reason, in the meantime to access your files please use our application that you can download from here: https://tresorit.com/download. Thank you for your understanding and patience.

    2. 2020年10月5日 UTC 11:03resolved

      We could identify and quickly resolve the issue, all systems are operational now.