60 Trimble Viewpoint incidents · 2025年2月 — official updates, affected components, duration and resolution details.
亲爱的乔帕克连接用户, 我们目前正在调查一些用户间歇性登录延误的报告。 我们的工程队正在积极分析根源,并努力尽快地解决这个问题。 一旦得到新的信息,我们将提供另一个最新情况。 谢谢你的耐心和理解。 谢谢 Jobpac 连接团队
亲爱的乔帕克连接用户, 我们与我们的基础设施提供者一道,运用了关键的优化资源来解决最近的登录问题。 系统性能已恢复正常运行参数,服务完全恢复. 我们将继续监测该系统。 再次感谢你的耐心和理解。 谢谢 Jobpac 连接团队
亲爱的乔帕克连接用户, 我们确认,昨天经历的登录问题已完全解决。 所有系统正常运行,性能参数已完全稳定. 我们赞赏你耐心地努力解决这个问题。 谢谢 Jobpac 连接团队
自动翻译自官方事件更新。
我们正在调查一个导致TID登录维斯塔失败的问题. 我们的小组正在积极努力查明原因,一旦获得更多信息,我们将提供更多的最新情况.
一项固定措施已经执行,我们正在积极监测环境,以确认这一问题已完全解决.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们知道,用户在使用Google、苹果或微软登录选项时,无法通过Trimble ID在“项目和/或现场视图视图”上签名。 在调查期间, 您可以继续通过您的 Trimble ID用户名和密码访问您想要的应用程序 。 我们对这次事件造成的任何不便表示歉意,并正在紧急努力解决这一问题.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查这一问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
亲爱的乔帕克连接用户, 目前,我们正在调查一些用户关于系统间歇性减速和无法登录到Jobpac Connect的报告。 我们的团队正在积极分析服务器的性能和后端的度量衡,以确定根源. 一些用户可能会遇到延迟的页面负载或更慢的处理时间. 一旦获得更多信息,将立即提供进一步的最新资料。 谢谢你的合作和理解, 谢谢 Jobpac 连接团队
亲爱的乔帕克连接用户, 我们正在继续调查影响到一些Jobpac连接用户的间歇性系统减速。 我们的团队向微软支持公司提出了紧急的高优先罚单,并正在积极与他们的技术团队合作,以尽快诊断和解决问题. 我们对此不便表示歉意,一旦微软取得进展,我们将再次提供最新情况。 谢谢你的合作和理解, 谢谢 Jobpac 连接团队
我们正在继续调查这一问题.
亲爱的乔帕克连接用户, 我们的团队目前正与微软支援组织进行现场通话, 我们正在同他们的工程师密切合作,以尽快解决这一问题。 我们赞赏你的耐心,并将很快进一步介绍最新情况。 谢谢你的合作和理解, 谢谢 Jobpac 连接团队
亲爱的乔帕克连接用户, 在微软支持公司调查后, 已经部署了一个潜在的固定 来解决今天早晨 影响Jobpac的日志。 虽然初步测试呈阳性,但我们建议用户谨慎行事. 我们的工程团队正在积极监测系统遥测和平台响应能力,以确保性能保持稳定并恢复到最佳水平。 一旦核实系统稳定性,我们将进一步提供最新情况。 谢谢你的耐心 谢谢 Jobpac 连接团队
亲爱的Jobpac连接客户, 我们正在就今天早些时候遇到的登录和业绩问题提供进一步的最新资料。 我们的工程队在部署初步修复后,继续密切监测系统的稳定性和反应能力。 随着用户活动增加,为确保一致性的绩效,我们正在主动提供更多的服务器资源和后端能力。 用户可以登录和访问系统,尽管您仍然可能在加载时间中注意到偶尔的可变性,而这些资源添加完成. 我们赞赏你持续的耐心,一旦确认全面业绩稳定,我们将提供最后最新情况。 谢谢 Jobpac 连接团队
亲爱的Jobpac连接客户, 作为我们目前努力解决性能问题和提高系统响应能力的一部分,我们的工程小组不久将部署一个紧急软件补丁。 需要期待什么 : 短会话中断:在补丁部署期间,活动用户可能经历短会话断开或被提示重新登录. 持续时间 : 中断时间预计只有几分钟。 我们赞赏你的耐心和合作,我们运用了这一重要的最新业绩。 谢谢 Jobpac 连接团队
亲爱的Jobpac连接客户, 我们高兴地报告,紧急性能补丁已成功部署,系统响应能力已恢复正常。 你需要知道的东西: 系统访问(System Access):您现在可以登录并恢复Jobpac Connect的正常操作. 监测:我们的工程小组将全天密切监测系统遥测和服务器能力,以确保持续稳定。 谢谢你在今天上午的中断中表现出耐心、理解和迅速合作。 谢谢 Jobpac 连接团队
亲爱的Jobpac连接客户, 我们知道,目前一些用户在导航Jobpac Connection时会遇到间歇性缓慢和延误. 我们的技术小组正在积极调查这一问题,以尽快恢复最佳业绩。 感谢您在我们制定决议时的耐心。 不久将分享进一步的最新情况。 谢谢 Jobpac 连接团队
亲爱的Jobpac连接客户, 我们意识到业绩退化和系统缓慢目前影响乔帕克连接。 我们的技术行动小组正在积极调查这一问题,作为确定原因和适用决议的当务之急。 我们赞赏你耐心地努力解决这个问题。 一旦我们有更多细节要分享,将提供另一个最新情况。 谢谢 Jobpac 连接团队
亲爱的Jobpac连接客户, 我们正在就目前影响Joppac连接的系统缓慢性提供进一步的最新资料。 我们的技术团队正与微软和我们的外部基础设施伙伴进行实时密切合作,以诊断根源并尽快恢复正常的性能水平. 我们理解这种干扰你的日常行动,并赞赏你持续的耐心。 一旦获得新的信息,我们将分享进一步的最新情况。 谢谢 Jobpac 连接团队
亲爱的乔帕克连接用户, 我们正在继续调查目前影响到一些Jobpac连接用户的前端性能问题。 在我们与微软公司进行联合调查后,已经为系统慢化建造了一个可能的固定装置,目前正在积极进行质量保证和性能测试。 一旦测试成功验证系统稳定性和反应时间,我们将立即进行部署。 感谢您耐心等待我们完成这一任务。 谢谢 Jobpac 连接团队
亲爱的乔帕克连接用户, 我们将在下午7点15分向系统部署补丁 在本次更新期间,该系统将暂时无法使用约15分钟。 我们赞赏你耐心地完成这些必要的更新。 谢谢 Jobpac 连接团队
亲爱的乔帕克连接用户, 继我们上次更新之后,昨天部署的补丁继续维持良好,整个系统的业绩已恢复到可接受的业务限度。 我们的工程小组将全天进行积极的遥测监测,以确保持续的业绩和稳定。 下一次情况更新将在今天中午12:00(中午)提供。 再次感谢你的耐心和理解。 谢谢 Jobpac 连接团队
亲爱的乔帕克连接用户, 继我们上午更新后,Jobpac Connect的系统性能通过高峰营业时间一直保持了完全稳定,响应时间继续在最佳限度内运行. 所有核心工作流程、认证和服务都已全面运作。 下一次更新状态将在今天下午5点提供. 我们深切感谢你在此期间的耐心、反馈与合作。 谢谢 Jobpac 连接团队
亲爱的乔帕克连接用户, Jobpac Connect继续平稳运行,所有性能度量衡,服务器响应时间,系统遥测都保持了平稳,完全在正常范围内. 我们的工程组将在一夜之间进行自动化监测,以确保不间断的进出和性能。 下一次更新:我们的下一次更新将于明天中午12:00(午后)提供。 我们真诚感谢你在我们团队努力解决这一问题期间的耐心、理解与合作。 谢谢 Jobpac 连接团队
亲爱的Jobpac连接客户, 我们高兴地通知您,最近影响Jobpac Connect的性能和登录问题已经完全解决,系统稳定性也完全恢复了. 持续的遥测监测证实,系统响应和服务器负载恢复到最佳水平,所有核心服务都在正常运行. 谢谢你的耐心与合作。 谢谢 Jobpac 连接团队 调整
自动翻译自官方事件更新。
微软Azure目前在美国西部地区出现停电. 因此,这个地区托管的一些Spectrum,Vista和PCC客户可能无法访问他们的系统. 我们意识到这个问题,并正同微软积极合作,尽快恢复服务. 我们将继续在获得更多信息后提供最新情况.
微软继续致力于在Azure US West地区恢复服务. 目前没有重大更新可供分享. 我们仍然积极与微软联系,并正在密切监测局势。 一旦获得更多信息或恢复服务,我们将提供另一个最新情况.
我们看到美国西部阿苏雷地区的一些资源在恢复和补救方面取得了进展;但是,并非所有受影响的资源目前都完全恢复。 微软继续积极为彻底解决这一问题而努力. 此外,Spectrum在我们先前的来文中被错误地列为影响Trimble应用程序。 在整个事件中,光谱一直全面运作,没有受到影响。 微软在继续恢复努力时.
微软已实施补救步骤,我们现在看到受影响服务的全面恢复。 我们将继续密切监测环境,以确保稳定,然后正式标示事件得到解决。 我们赞赏你在整个活动中的耐心和理解.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are currently investigating this issue.
The issue has been identified and we are working on a resolution.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are aware of an issue where some customers are running into intermittent access issues in Cascade and we are currently working through a full resolution, will provide updates as we roll out the fix.
We have implemented a fix and are now monitoring for full resolution.
We are continuing to monitor for any further issues.
This incident has now been resolved.
We are currently investigating an issue where some Procontractor Cloud customers are unable to log in. We will update the status with more information as it becomes available.
The issue has been identified, and a fix is being implemented.
A fix has been implemented, and we are monitoring the results/
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Turbo SMTP is currently experiencing a global outage affecting email delivery services due to a critical infrastructure issue. Customers using Turbo SMTP as their SMTP provider may encounter failures with email-dependent workflows, including AR Statements and Pay Stubs. To restore email functionality as quickly as possible, customers are advised to transition to an internal SMTP provider such as Office 365 or Google Workspace. Product-specific configuration guidance is available through support resources. We will continue to share updates as additional information becomes available.
Turbo SMTP is currently experiencing a global outage caused by a fire at their provider’s data center in Amsterdam. This infrastructure failure began at approximately 11:45 p.m. PST on May 6 (8:45 a.m. local time on May 7). Because of the nature of this outage, Vista emails sent during this window (specifically those with attachments like Pay Stubs or AR Statements) cannot be automatically recovered or resent by the system. Recommended Actions for Vista Customers: 1. Confirm if you’re affected. In Vista, open VA Site Settings and review the Email Settings tab. If your Host references Turbo SMTP, your site is likely affected. 2. To restore email functionality immediately: We recommend transitioning to an internal provider such as Microsoft 365 or Google Workspace. This is the recommended best practice for Vista to ensure better deliverability and security. - Vista 2024 R1 or later: You can update these settings yourself in VA Site Settings > Email Settings. - Vista 2023 and earlier: Please review this guide for the necessary testing steps, then contact Support to finalize the configuration. https://support.viewpoint.com/s/knowledgedetail?c__urlname=Changing-from-Turbo-SMTP-to-email-service-of-your-choice 3. Check the VA Message Archive within your application to see which communications did not send. 4. If you detect failed outbound messages please re-run the related process (i.e. PR Paystub Notify) in Vista to successfully send your messages. We will provide further updates as Turbo SMTP shares more information regarding their restoration timeline.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently aware of an issue impacting some Vista customers hosted in the Azure East US 2 region, where users may be unable to access the application. We are actively investigating and will continue to provide updates as more information becomes available.
A fix has been deployed, and access should now be restored. We will continue to monitor the situation.
This incident has been resolved.
Dear Valued Jobpac Connect Customers, We are currently aware of an issue affecting the login service for some Jobpac Connect users. Our engineering and operations teams are actively investigating the root cause to restore full service as quickly as possible. We thank you for your patience while we work on this issue. Regards, Jobpac Connect Team.
Dear Valued Jobpac Connect Users, We are pleased to inform you that we have worked closely with our partners to resolve the login issues that some users reported earlier today. All services are now back online and fully operational. Our engineering teams will continue to monitor the system closely to ensure ongoing stability and performance. We thank you for your patience while we worked through this issue. Regards, The Jobpac Connect Team
Dear Valued Jobpac Connect Users, We are pleased to confirm that the login issues reported earlier yesterday by some users have been fully resolved. After working closely with our service partners, all services are back online and operating at full capacity. We sincerely appreciate your patience while we worked toward this resolution. Regards, The Jobpac Connect Team
We are currently experiencing availability issues affecting multiple applications hosted in the Azure West US 2 region. We are actively working with Microsoft to resolve the issue. Additional updates will be provided as more information becomes available.
Microsoft has notified us that this is a power-related issue impacting the Azure West US 2 region. This may affect service availability or performance for some resources. Microsoft is actively working to restore full power and service as quickly as possible. We are monitoring the situation closely and will provide updates as more information becomes available.
We are continuing to investigate this issue.
Microsoft has begun restoring power in the region, and some services may start to come back online. However, full service restoration is still in progress.
The issue has been mitigated, and all services should now be fully restored.
This incident has been resolved.
Dear Jobpac Connect Users, We are currently aware of an issue affecting users attempting to log in to Jobpac Connect using Trimble ID (TID). Users may encounter error messages or timeouts during the authentication process. Our technical teams are investigating the root cause with the global identity services team. We apologize for the inconvenience and will provide an update as soon as more information is available. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team
Dear Jobpac Connect Users, By way of an update, Our technical teams are continuing to investigate the authentication difficulties reported earlier this afternoon. We have now engaged the global Trimble ID (TID) engineering teams to assist in isolating the root cause within the identity gateway. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team
Dear Valued Jobpac Connect Users, We are pleased to confirm that the authentication issues involving Trimble ID (TID) have been resolved. In coordination with our global identity teams, a fix was implemented to address the redirect loops affecting Jobpac Connect logins. Current Status: All systems are operational. Our engineering team has moved into an active monitoring phase to ensure sustained stability and optimal performance across all regions. Regards, The Jobpac Connect Team
We are continuing to monitor for any further issues.
Dear Valued Customers, Following a period of sustained stability and successful monitoring, we are officially marking the Trimble ID (TID) login issue for Jobpac as Resolved. Our internal telemetry and user feedback confirm that the authentication gateway is performing at standard levels. We have concluded our active monitoring phase and all services are operating as expected. We thank you for your patience while we worked with our global teams and partners to restore service. Regards, The Jobpac Connect Team
Help.trimble.com is currently inaccessible. As a workaround, you can go to trimblehelp.trimble.com. We've identified the issue and are actively working to correct it. Sorry for the inconvenience.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
