University Of Alaska 中断历史

1. 2026年8月19日 UTC 23:57monitoring

   一些AT&T移动客户目前无法完成校园电话号码的呼叫. 这个问题被确定为源自AT&T的网络,而不是我们的电话系统或服务. 我们正在监测局势,一旦确认电话正常运转,我们将提供最新情况.

自动翻译自官方事件更新。

1. 2026年8月16日 UTC 20:54identified

   我们收到报告称,UAF校园周围的读卡器目前遇到问题。 OIT PAWS团队已意识到,并正在积极致力于回收控制这个系统的服务器. 我们将每隔一个小时提供最新情况,以努力解决问题。 建筑协调员可能知道某些房间的替代进入方法和路线,但目前还没有广泛的工作。 谢谢你在解决这个问题期间的耐心!

2. 2026年8月16日 UTC 22:59identified

   我们正在继续努力解决这个问题。

3. 2026年8月16日 UTC 23:56resolved

   OIT PAWS报告说,列内尔卡刷卡系统的服务器已成功重启并正在运行.

4. 2026年8月19日 UTC 21:25postmortem

   # ** Root 原因分析 – Argus 服务器事件** □ ** 执行摘要** Argus服务器经历了Windows C:驱动器上可用空间的快速损失. 在调查期间,PAWS确定了在Lenel应用程序日志目录中发生的重大磁盘活性. 可用的磁盘空间继续减少,最终达到约37 MB. PAWS清洁地关闭了服务器,以防止操作系统能达到可得到的0个磁盘空间,并可能造成额外的系统问题. PAWS扩展了 C: 驱动并成功将服务器返回服务. 回收后,磁盘利用率得到稳定,还有大约20GB的自由空间。 PAWS负责基本的Windows服务器基础设施,但不管理或支持Lenel应用程序. 应用程序生成的磁盘活动增加的原因尚未确定,需要应用程序所有人/供应商进行调查。 ‌ ‌ □** 事件影响** 阿尔格斯服务器在事件和基础设施恢复活动期间变得无法使用,导致依赖服务器的服务中断. 报告的影响包括对营地门卡阅读器的功能。 ‌ ‌ □** 时间线** ** 所有时间都是阿拉斯加时间。 ** ** 几乎11:04 AM** – PAWS接到一个涉及Argus服务器的问题的通知,并向营地门卡阅读器报告了影响。 相关事件为TDX 991008. ** 接近11:23 AM ** – PAWS确定Windows C:驱动器上可用的空间会迅速减少. 资源监视器显示在下列范围内发生了重大的写作活性: “ C:\ 方案数据/ Ln\ logs” PAWS试图恢复现有的磁盘容量;然而,C:利用率继续提高。 C:驱动器最终达到可使用空间的约**37 MB**. PAWS清洁地关闭了VM来防止Windows系统驱动器到达0可得到的空间,并可能引发额外的操作系统问题. PAWS进行了提高系统驱动能力所需的基础设施工作。 ** 3:34 PM** — 基础设施工程已经完成,C:驱动器也扩大了。 服务器被带回在线,PAWS验证了正常的服务器和磁盘操作. ** 约下午3:49 - 该服务器已启用。 次日,C:保持了约**19.9GB免费**的平稳状态,没有再发生快盘消耗. ‌ ‌ □** 轮回原因** 服务器停用的直接原因是Windows C:驱动器上的现有容量已耗尽. 在事件中, PAWS 观察到在 Lenel 应用程序日志目录内有大量磁盘写入活动: “ C:\ 方案数据/ Ln\ logs” 这项活动迅速消耗了系统驱动器的剩余能力。 应用程序产生的磁盘活动增加的根本原因**尚未确定**。 PAWS负责管理基本的服务器基础设施,但不管理,配置或支持Lenel应用程序. 确定应用程序为何产生增加的磁盘活性,需要应用程序所有人/供应商进行调查,并且不在这种基础设施RCA的范围之内。 ‌ ‌ □ ** 责任因素** ** 有限可用的系统磁盘容量** 服务器没有足够的剩余C:驱动能力来吸收应用程序生成的磁盘利用率的出乎意料的增加. 可用容量最终会降至约**37 MB**,需要PAWS关闭服务器来阻止Windows达到可使用磁盘空间0. ‌ ‌ □ ** 决议** PAWS完成了下列基础设施恢复行动: * 调查迅速下降的C:驱动能力。 * 识别与磁盘活动增加有关的源目录。 * 在系统驱动器达到0个可用空间之前,清理关闭服务器. * 提高Windows C的可用能力:驱动。 * 返回服务器服务。 * 验证正常服务器和磁盘操作。 * 回收后继续监测磁盘利用率。 恢复后,C:驱动器稳定在约**19.9GB免费**. ‌ ‌ □** 补救和预防行动** **磁盘能力监测** PAWS将审查Argus服务器的磁盘容量监测和警报阈值,以便在系统驱动容量接近临界值时提供足够的通知. ** 服务能力** PAWS将继续监测C:驱动利用率,以核实额外能力在正常服务器条件下提供足够的操作头室. ** 申请调查** 应用程序所有者/供应商需要确定列内尔所生成的磁盘活动出乎意料地增加的原因并找出可能需要的任何应用程序级纠正行动. 应用程序配置、记录、保留和应用级补救不在PAWS服务器管理范围之内。 ‌ ‌ □ ** 现状** Argus服务器在线运行. C:在后续监测期间,驱动力保持稳定,约为**19.9 GB免费**,没有再次发生事件期间观察到的快速磁盘消耗. PAWS认为事件**服务器基础设施部分已得到解决**. Lenel应用行为的根本原因仍未确定,需要应用程序所有人/供应商跟进.

自动翻译自官方事件更新。

1. 2026年8月10日 UTC 19:02investigating

   我们收到报告说,班纳目前正面临问题。 OIT EAS小组目前正在调查中,我们将每隔1小时进行更新。 已经确定了一个运行正常的工作方向:打开一个私人或隐形浏览器窗口进入Banner。 如果站点仍然在缓慢/没有加载,关闭并打开另一个新的私人或隐形窗口;它可能需要一些尝试,但一旦实现可靠的连接,你可以继续使用该会话直到问题得到解决! 谢谢你在解决这个问题期间的耐心!

2. 2026年8月10日 UTC 20:03monitoring

   OIT EAS小组已经与Banner确定了这一问题,并实施了固定措施,目前正在监测其有效性和稳定性。 再次感谢你在解决这个问题期间的耐心! 您可以在工作日5:00PM结束或获得新信息时等待进一步更新.

3. 2026年8月17日 UTC 16:53resolved

   OIT EAS团队已经与"班纳"(Banner)解决了这个问题,并确认了固定状态是稳定的. 问题于8月10日解决. 请向校园的IT服务台报告这项服务的任何持续问题,并再次感谢你在解决这个问题期间的耐心!

自动翻译自官方事件更新。

1. 2026年8月3日 UTC 16:55investigating

   我们收到报告说,Iru网络登录选项目前遇到问题。 NTS技术支助服务小组目前正在调查,我们将每隔3小时提供最新情况。 切换到本地登录应该允许您登录您的 Mac 。 谢谢你在解决这个问题期间的耐心!

2. 2026年8月3日 UTC 17:25investigating

   NTS技术支助服务小组目前正在调查这一问题的原因。 如果无法登录到您的 UA Mac, 他们会尝试切换到本地登录 。 要切换到本地登录 : 1. 点击屏幕右上角的剖面图标(圆内人). 2. 选择切换到本地登录。 3. 在屏幕下方中心附近的用户名和密码字段中输入您的大学登录证书。 4. 点击签名 进入登录。 如果您仍无法登录,请联系当地信息技术服务台寻求进一步援助。 感谢大家在我们努力争取全面解决的过程中继续表现出耐心;我们将每隔3小时,在获得新信息后,作进一步更新.

3. 2026年8月3日 UTC 18:02investigating

   NTS TSS小组目前正在调查这一问题的原因。 Iru 同步您的密码的提示, 安全地忽略了您所能做的, 而我们调查为什么它被激发。 如果无法登录到您的 UA Mac, 他们会尝试切换到本地登录 。 要切换到本地登录 : 1. 点击屏幕右上角的剖面图标(圆内人). 2. 选择切换到本地登录。 3. 在屏幕下方中心附近的用户名和密码字段中输入您的大学登录证书。 4. 点击签名 进入登录。 如果您仍无法登录,请联系当地信息技术服务台寻求进一步援助。 感谢大家在我们争取全面解决的过程中继续表现出耐心;我们将每隔一个小时并在获得新信息时提供进一步的更新.

4. 2026年8月3日 UTC 19:44investigating

   NTS TSS小组正在继续调查这一问题的原因。 目前没有进一步的更新. Iru 同步您的密码的提示, 安全地忽略了您所能做的, 而我们调查为什么它被激发。 如果无法登录到您的 UA Mac, 他们会尝试切换到本地登录 。 要切换到本地登录 : 1. 点击屏幕右上角的剖面图标(圆内人). 2. 选择切换到本地登录。 3. 在屏幕下方中心附近的用户名和密码字段中输入您的大学登录证书。 4. 点击签名 进入登录。 如果您仍无法登录,请联系当地信息技术服务台寻求进一步援助。 感谢大家在我们争取全面解决的过程中继续表现出耐心;我们将每隔一个小时并在获得新信息时提供进一步的更新.

5. 2026年8月3日 UTC 22:35monitoring

   最近我们解决了一个问题 杜奥认证的意外变化 影响了整个校园的MacOS计算机登录 如果您使用大学管理的Mac,你的登录经验现在恢复到正常操作. 然而,您第一次在此修正后登录到您的计算机时, 您可能会看到另外一两个 Duo 认证提示 。 今天第一次在您的Mac上签字时: 1. 在主macOS登录屏幕上输入您通常的账户证书。 2. 完成Duo提示: 系统权限刷新后, 您可能会被提示通过 Duo 认证额外时间 。 3. 批准您的Duo移动应用程序、硬件代号上的请求,或者通过您所选择的正常的多功能省方法。 4. 在“让我们”账户中选择下一个账户,以保持您的账户安全。 5. 在设置时选择下一个即时登录方法。 如果您继续遇到登录错误, 请重复提醒您在登录时同步密码, 或其他任何登录您的 Mac 的问题, 请联系您的校园 IT 服务台 .

自动翻译自官方事件更新。

1. 2026年7月24日 UTC 17:46identified

   无法访问vdi.alaska.edu,但已查明停电原因。 任何通过vdi.alaska.edu的桌面访问,可能还有厚厚的客户端,都无法从该地址访问或使用虚拟机,直到问题得到解决.

2. 2026年7月24日 UTC 18:55identified

   阿联酋已查明如何访问vdi.alaska.edu,并正在努力解决这一问题。 任何通过vdi.alaska.edu的桌面访问,可能还有厚厚的客户端,将无法使用该地址的虚拟机. 感谢你在解决这个问题期间的耐心。 请在上午11点50分更新,之后每小时更新.

3. 2026年7月24日 UTC 20:12identified

   阿联酋已查明如何访问vdi.alaska.edu,并正在努力解决这一问题。 任何通过vdi.alaska.edu的桌面访问,可能还有厚厚的客户端,将无法使用该地址的虚拟机. 感谢你在解决这个问题期间的耐心。 请在下午12:50更新.

4. 2026年7月24日 UTC 20:55identified

   阿联酋已查明如何访问vdi.alaska.edu,并正在努力解决这一问题。 任何通过vdi.alaska.edu的桌面访问,可能还有厚厚的客户端,将无法使用该地址的虚拟机. 感谢你在解决这个问题期间的耐心。 请在下午1: 50更新.

5. 2026年7月24日 UTC 22:35identified

   阿联酋已查明如何访问vdi.alaska.edu,并正在努力解决这一问题。 任何通过vdi.alaska.edu的桌面访问,可能还有厚厚的客户端,将无法使用该地址的虚拟机. 感谢你在解决这个问题期间的耐心。 请在下午5点收到最新消息.

6. 2026年7月25日 UTC 00:03monitoring

   阿联酋已与vdi.alaska.edu解决了这个问题,并证实定律稳定. 这将会在下午5点开始监控,直到业务结束。 请向校园的IT服务台报告这项服务的任何持续问题,并再次感谢你在解决这个问题期间的耐心!

7. 2026年7月25日 UTC 01:06resolved

   阿联酋已与vdi.alaska.edu解决了这个问题,并证实定律稳定. 请向校园的IT服务台报告任何持续的问题,并再次感谢你在解决这个问题期间的耐心!

8. 2026年8月19日 UTC 21:26postmortem

   [vdi.alaska.edu] (http://vdi.alaska.edu) 访问中断. ‌ 已过期的统一访问网关证书 。 时间:07/23/2026 下午4: 00. {\fn方正粗倩简体\fs12\an8\1cHFFFF00\b0}背景 [vdi.alaska.edu](http://vdi.alaska.edu)提供用户访问VMware/Omnissa Horizon VDI环境. ‌ 两种统一访问网关设备\(存在于VXrail平台\)都为想要在校园或远程访问其VDI的用户提供外部访问层. ‌ 打破问题 每张UAG上的两张证书都于2026年7月23日3:59 PM过期. ‌ 7月24日(星期五)上午8:30左右,当用户报告说,他们在解析到[vdi.alaska.edu](http://vdi.alaska.edu)时无法访问他们的“我的桌面”VDI环境时,就注意到了这个问题。 ‌ ‌ 当一个用户试图通过他们的浏览器决定[vdi.alaska.edu](http://vdi.alaska.edu)时,他们收到了一个“你的连接不是私人的”通知,然后将被禁止到达[vdi.alaska.edu](http://vdi.alaska.edu). 地平线页面。 ‌ 为恢复服务而采取的行动: 请求 PAWS 提供更新证书. 此证书包含主域名 [vdi.alaska.edu] (http://vdi.alaska.edu) ,但也包含替代名\\(两个UAG名\) [fbk-uag1.apps.ad.alaska.edu] (http://fbk-uag1.apps.ad.alaska.edu). [fbk-uag2.apps.ad.alaska.edu] (http://fbk-uag2.apps.ad.alaska.edu) (中文(简体) ). [fbk-uag1.io.apps.ad.alaska.edu] (http://fbk-uaf1.io.alaska.edu). [fbk-uag2.io.alaska.edu] (http://fbk-uag2.io.alaska.edu). ‌ ‌ 停止服务的期限和恢复服务时间: 7月23日星期四下午4: 00 - 星期五晚上24: 00. ‌ ‌ ‌ 目标国家/目标 ‌ UAG 双方应不断提供有效、可信赖的证书以及外部和内部的VDI访问 ‌ # 根源分析 # 两种UAG设备都提交了过期的TLS证书. TSS收到了一份VXrail服务器电器清单,这些电器估计其证书到期的时间。 这两种UAG设备都未列入清单,因此我们无法决定其证书何时到期。 制定反措施 我创建了一个主证书电子表格, 现在包含两个 UAG 的证书信息, 包括过期日期 。 我将分享给TSS团队的负责人, 要求访问 Certinext 服务, 供将来的证书更新 。 ‌ 执行时间表: 以上内容应允许我们在证书到期前申请并执行证书。 # 后续/审查 通过监控主证书电子表格来验证两个UAG的证书过期日期 。 向PAWS申请续签证书,计划简短的CAB出局,将证书应用到两个UAG,然后确认续签成功并进行访问

自动翻译自官方事件更新。

1. 2026年5月29日 UTC 16:26investigating

   We have received reports that Banner Admin is currently experiencing issues at login. A workaround has been identified for some users: attempt to load https://banner.alaska.edu/ in new incognito/private browser windows until the login screen successfully loads. The OIT Enterprise Applications Services (EAS) team is currently investigating, and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!

2. 2026年5月29日 UTC 17:01monitoring

   Ellucian, the vendor for Banner, has identified the issue and implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect another update at the end of the business day (5:00PM) or if new information becomes available.

3. 2026年5月30日 UTC 01:01resolved

   The fix applied to Banner Admin has remained stable, and we are considering the outage resolved at this time. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during its resolution!

4. 2026年7月1日 UTC 18:10postmortem

   UAOnline and Banner Admin Login Issue Problem Impact Analysis Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. These systems are hosted in Ellucian cloud and require period maintenance including security certificate updates for trust between UA and Ellucian systems. The Banner software periodically has system defects that are addressed by daily application restarts. # Break Down of the Problem ‌ On May 28th at 6:56am, a notice was sent to the Banner team through slack that a person was receiving an error when attempting to access the Employee Dashboard. The vendor Ellucian was notified of the event and identified the issue and implemented a work around. On May 29th at 8:11am, the same issue was reported through the Banner team slack channel for Banner Admin. The same ticket opened the prior day was used to report the issue and they used the same work around from the day before to restore service prior to 9:00am. # Target State / Goal Banner self service \(Employee Dashboard\) and Banner Admin services should be available to customers 24/7 except during pre-defined maintenance windows. # Root Cause Analysis ‌ Ellucian in preparation for an upcoming security certificate renewal staged changes in the production environment for the following weekend’s activity. There were mitigations in place due to Banner product defects that would restart Banner service instances daily at 4am. The restart process triggered the inclusion of these new certificates, causing a mismatch of certificates that prevented Single Sign On services from connecting for both Banner admin and the employee self service module. # Develop Countermeasures ‌ * Complete the implementation of the new certificates. * Provide feedback to the vendor to ensure their staff are properly equipped to avoid this in the future. # Implementation of Countermeasures May 30, 7:00 PM: Complete implementation of certificate change over for the whole system. June 2, 11:00AM: Convey feedback to vendor on how they need to change. # Follow Up / Review May 30-31: Validate certificate replacement is working for all systems. June 2: Vendor notified and RCA was provided by vendor, confirming what occurred.

1. 2026年5月28日 UTC 16:02investigating

   We have received reports that forms in Banner admin are not loading, and UAOnline's Employee login is experiencing authentication issues. The OIT EAS team is currently reaching out to the vendor, and we will be making updates at 30-minute intervals. Thank you for your patience during the resolution of this issue!

2. 2026年5月28日 UTC 16:36investigating

   OIT EAS has contacted the vendor for Banner and are monitoring their communication channels for updates. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!

3. 2026年5月28日 UTC 17:06investigating

   OIT EAS reports the vendor's technicians are engaged and working on both Banner/UAOnline issues experienced. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!

4. 2026年5月28日 UTC 19:03investigating

   The issue is continuing to be worked, and there is no new information available at this time. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!

5. 2026年5月28日 UTC 19:16monitoring

   Ellucian, the vendor for Banner, has identified the issue and implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.

6. 2026年5月29日 UTC 01:49resolved

   The fix applied to Banner Admin and the UAOnline Employee Dashboard has remained stable, and we are considering the outage resolved at this time. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

7. 2026年7月1日 UTC 18:03postmortem

   UAOnline and Banner Admin Login Issue Problem Impact Analysis Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. These systems are hosted in Ellucian cloud and require period maintenance including security certificate updates for trust between UA and Ellucian systems. The Banner software periodically has system defects that are addressed by daily application restarts.  # Break Down of the Problem ‌ On May 28th at 6:56am, a notice was sent to the Banner team through slack that a person was receiving an error when attempting to access the Employee Dashboard. The vendor Ellucian was notified of the event and identified the issue and implemented a work around. On May 29th at 8:11am, the same issue was reported through the Banner team slack channel for Banner Admin. The same ticket opened the prior day was used to report the issue and they used the same work around from the day before to restore service prior to 9:00am. # Target State / Goal  Banner self service \(Employee Dashboard\) and Banner Admin services should be available to customers 24/7 except during pre-defined maintenance windows. # Root Cause Analysis  ‌ Ellucian in preparation for an upcoming security certificate renewal staged changes in the production environment for the following weekend’s activity. There were mitigations in place due to Banner product defects that would restart Banner service instances daily at 4am. The restart process triggered the inclusion of these new certificates, causing a mismatch of certificates that prevented Single Sign On services from connecting for both Banner admin and the employee self service module. # Develop Countermeasures  ‌ * Complete the implementation of the new certificates. * Provide feedback to the vendor to ensure their staff are properly equipped to avoid this in the future. # Implementation of Countermeasures May 30, 7:00 PM: Complete implementation of certificate change over for the whole system.  June 2, 11:00AM: Convey feedback to vendor on how they need to change.  # Follow Up / Review May 30-31: Validate certificate replacement is working for all systems.  June 2: Vendor notified and RCA was provided by vendor, confirming what occurred.

1. 2026年5月16日 UTC 16:20investigating

   There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.

2. 2026年5月16日 UTC 17:49investigating

   An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

3. 2026年5月16日 UTC 18:24investigating

   An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

4. 2026年5月16日 UTC 19:23investigating

   There are no new updates as of 11:21AM. Reporting will continue until the end of day at 5PM. An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

5. 2026年5月16日 UTC 20:21investigating

   There are no new updates as of 12:20PM. The issue is continuing to be investigated and reporting will continue until the end of day at 5PM. An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.

6. 2026年5月16日 UTC 21:31investigating

   Update (1:30 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

7. 2026年5月16日 UTC 22:55investigating

   Update (2:45 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

8. 2026年5月16日 UTC 23:34investigating

   Update (3:33 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.

9. 2026年5月17日 UTC 07:00investigating

   The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts tomorrow morning at 8:00 AM. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here tomorrow morning. Thank you for your patience.

10. 2026年5月17日 UTC 15:52investigating

    The Authentication Issues affecting UAF servers and services are still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts this morning at 8:00 AM. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here later today. Thank you for your patience.

11. 2026年5月17日 UTC 21:03investigating

    As of 1PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here later today. Thank you for your patience while we find a solution.

12. 2026年5月18日 UTC 01:19identified

    As of 5PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid. Our next scheduled update is 11PM. Thank you for your patience while we find a solution.

13. 2026年5月18日 UTC 07:03identified

    As of 11PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. The next update will be tomorrow at 7AM. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

14. 2026年5月18日 UTC 15:03identified

    As of 7AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. The next update will be later this morning at 8AM. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

15. 2026年5月18日 UTC 16:14identified

    As of 8AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after the 9AM meeting with diagnostic teams from this weekend. The next update will be later this morning at 9AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.

16. 2026年5月18日 UTC 17:14identified

    As of 9AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 10AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.

17. 2026年5月18日 UTC 18:18identified

    As of 10AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 11AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.

18. 2026年5月18日 UTC 19:02identified

    As of 11AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 12PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.

19. 2026年5月18日 UTC 20:17identified

    As of 12PM on Monday, May 18th, the current fixes in place are still holding steady. Our teams are continuing to work with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 1PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.

20. 2026年5月18日 UTC 21:36monitoring

    As of 1PM on Monday, May 18th, while we are in monitoring mode, all impacted systems have been restored and continue to be stable. More information will be posted as soon as it's available. The next update will be later today at 2PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.

21. 2026年5月19日 UTC 00:18monitoring

    As of 3PM on Monday, May 18th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.

22. 2026年5月19日 UTC 16:21monitoring

    As of 8AM on Tuesday, May 19th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.

23. 2026年5月20日 UTC 16:00monitoring

    As of 8AM on Wednesday, May 20th, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes. At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.

24. 2026年5月21日 UTC 16:30monitoring

    As of 8AM on Thursday, May 21st, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes. At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.

25. 2026年6月1日 UTC 17:05resolved

    Our teams have resolved the issue with the Authentication service, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

1. 2026年5月15日 UTC 22:52investigating

   We have received reports that ELMO is currently experiencing issues. The UAS ELMO team is currently investigating, and we will be making updates at 30 minute intervals. Thank you for your patience during the resolution of this issue!

2. 2026年5月15日 UTC 23:13monitoring

   The UAS ELMO team has identified the issue with ELMO service and has implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.

3. 2026年5月16日 UTC 00:57monitoring

   The affected components of ELMO appear to be stable. We will continue monitoring the stability of the fix over the weekend, and you can expect a final update at the start of business (8:00AM) Monday if there is no new information until then. Thank you again for your patience during the resolution of this issue!

4. 2026年5月18日 UTC 16:25resolved

   The UAS ELMO team has resolved the issue with the ELMO, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

1. 2026年5月11日 UTC 17:23monitoring

   We have received reports that UAOnline Employee Login is currently experiencing issues. The OIT Enterprise Applications (EAS) team is aware and has identified the cause. This issue appears to be related to an update to Banner over the weekend that is causing issues for some users. EAS is currently working with the vendor, Ellucian towards a permeant fix. For users experiencing issues, there is a workaround. If getting an error, simply change the "UAA" in the url to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. We will make updates on this situation at the end of the business day 5:00pm and as new information becomes available. Thank you for your patience during the resolution of this issue!

2. 2026年5月12日 UTC 00:58monitoring

   There are still some users currently experiencing issues with the UAOnline Employee Login. The EAS team is continuing to work with the vendor, Ellucian, towards a permeant fix. For users experiencing issues, there is a workaround. If getting an error stating that the "MEP code is invalid", simply change the "UAA" in the url of the page displaying the error to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. If the issue persists, please contact the NTS Service Desk. We will make updates on this situation at the start of the business day 8:00am and as new information becomes available. Thank you for your patience during the resolution of this issue!

3. 2026年5月12日 UTC 16:23monitoring

   The OIT EAS team has identified the issue with the UAOnline Employee Login and has implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.

4. 2026年5月12日 UTC 16:35resolved

   The OIT EAS team has resolved the issue with the UAOnline Employee Login, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

1. 2026年4月28日 UTC 01:06investigating

   We have received reports that our ticketing system, TeamDynamix (TDX), is currently experiencing issues processing replies to generated emails. The UAA Enterprise Service Management team is currently investigating, and we will be making updates when we open at 8:00am Alaska Time. Thank you for your patience during the resolution of this issue!

2. 2026年4月28日 UTC 15:56monitoring

   UAA ESM has applied a workaround and the affected components of TDX appear to be stable. We will continue monitoring the stability of the fix until the end of the business day (5:00PM) today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!

3. 2026年4月29日 UTC 00:57resolved

   The UAA ESM team has resolved the issue with the affected components of TDX, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

4. 2026年5月27日 UTC 18:26postmortem

   This outage was caused by an issue on our vendor’s side. They released the following information: “The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.“

1. 2026年4月9日 UTC 18:59identified

   We have received reports that the Banner Production instance (including UAOnline) is currently experiencing issues. The OIT Enterprise Applications Services team is aware and has contacted the vendor. We will be making updates at 1-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!

2. 2026年4月9日 UTC 20:17identified

   OIT EAS reports that Ellucian is going to perform a rolling restart of the affected components, so we expect to see services regain functionality one-at-a-time. We'll report on the status of each as new information becomes available, and at our 1-hour intervals! Thank you again for your time and understanding.

3. 2026年4月9日 UTC 20:52monitoring

   A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.

4. 2026年4月10日 UTC 00:52monitoring

   A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.

5. 2026年4月10日 UTC 16:11investigating

   The affected components of Banner and UAOnline appear to be stable. We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:52PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!

6. 2026年4月10日 UTC 22:03resolved

   The affected components of Banner are still operational, and we are considering the fix to be stable and this outage resolved. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

1. 2026年4月8日 UTC 19:23investigating

   We have received reports that multiple Banner Self-Service services (including UAOnline) are currently unavailable. The OIT Enterprise Applications Services team has reached out to the vendor and is currently investigating, and we will be making updates at 1-hour intervals. Please contact your campus IT helpdesk if you notice other Banner components are affected. Thank you for your patience during the resolution of this issue!

2. 2026年4月8日 UTC 19:48investigating

   Some users are reporting that functionality has returned, but are still experiencing slowness. We're waiting for further updates from the vendor, Ellucian, and will continue to make updates as new information becomes available and at 1-hour intervals. Thank you for your time.

3. 2026年4月8日 UTC 20:24identified

   Ellucian reports that they have marked our incident as high-priority, located the cause, and are currently working on a fix. Further updates will continue at 1-hour intervals and as new information becomes available. Thank you for your time!

4. 2026年4月8日 UTC 21:33monitoring

   A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.

5. 2026年4月9日 UTC 01:04monitoring

   A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.

6. 2026年4月9日 UTC 16:00monitoring

   The affected components of UAOnline appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 1:30PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!

7. 2026年4月9日 UTC 19:05identified

   UAOnline is experiencing slowness and timeouts as a result of a different incident, and details can be found here as we continue to follow that resolution: https://status.alaska.edu/incidents/2141hpy4lvlm

8. 2026年4月9日 UTC 20:46resolved

   This issue with UAOnline was identified and the fix is stable.

9. 2026年5月6日 UTC 18:33postmortem

   UAOnline Partial Outages Problem Impact Analysis Event Occurrence: March \[15, 17, 20 , 23\] 2026 Employee Self Service; April 2, 2026 Employee Self Service; April 7, 2026 Finance Self Service; April 8, 2026 General Self Service  # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. Banner and UAOnline are hosted by the vendor Ellucian, also the maker of the product. From time to time during initial validation of new upgrades, not all defects are experienced. The self service components of Banner include General, Employee, Finance, and Student self service. All of these are separate applications that are made available under the heading UAOnline and navigable between each area after initial login.  # Break Down of the Problem Initially Employee Self Service \(ESS\) was impacted with unavailability on March 15, 17, and 20. Upon report of an issue with the instance the vendor was notified and the corrective action was to restart the service. Noted during these times that some end users were able to access the platform while others could not. On March 20th the service owner escalated further related to this issue. Ellucian shared 2 product defects related to ESS that they expected to cause the issue scheduled of the UA production environment in May.  Ellucian recommends instituting daily restarts of the Employee Self Service instances to occur in the UA daily maintenance window of 4am to 5am. The earliest Ellucian could schedule was March 25, resulting in another outage on March 23rd and an escalation response to Ellucian to restore service. On April 2nd, after mitigation was in place, ESS failed again and Ellucian further escalated to prepare a fix to address the product defect specifically for ESS. A patched version of ESS was deployed on April 3rd in TEST and validation was reported back to Ellucian on April 6th to go into production. Further issues with ESS were not identified. On April 7th, Finance Self Service\(FSS\) went down and was reported to Ellucian and Ellucian configured daily restarts. April 8th, General Self Service \(GSS\) was reported down and escalations were entered with Ellucian. On April 10, all self service apps were scheduled to be updated similarly to ESS with daily restarts. All but GSS were successful with this update. ‌ # Target State / Goal  The Banner and UAOnline services should be available 24 hours a day 7 days a week with the exception of scheduled and planned down time including the daily maintenance window. The system should always be responsive. # Root Cause Analysis  Ellucian’s review of the application hosts that were failing showed the available disk filling up related to a large amount of logs being created in a very short period of time. Ellucian attempted to mitigate this with a daily restart, but demonstrated during this time that the issue could manifest in just a few hours. Ellucian traced to specific product defects that they believed were causing the excessive logging issue. They attempted to mitigate this issue by establishing daily restarts and by creating a non-standard custom WAR file for deployment and management of each Self Service Application. Ellucian later discovered that there was a bug in the text manager product component that when using a MEP environment like UA has, could cause the excessive generation of error log messages which is likely what was filling the disk. Ellucian has released an update for each of the Self Service applications out of band to address the product defect.  # Develop Countermeasures  * Deploy updated version of self service software that addresses the product defect. # Implementation of Countermeasures ‌ * May 10, 2026 - All self service application with the expectation of Employee Self Service \(ESS\) will be updated to the version where the underlying product defect is corrected. ESS has a new defect that will prevent immediate updating.  * Future - Apply ESS tier 2 update which corrects the product defect, when the other dependent product defect is resolved.  ‌ # Follow Up / Review ‌ May 11, 2026: Verify all self service applications are working as expected.  July 5, 2026: Verify status of ESS to be upgraded.

1. 2026年4月7日 UTC 18:58investigating

   We have received reports that Finance Self-Service Banner (the UAOnline 'Finance' tab) is currently experiencing issues. The OIT Enterprise Applications Services team has sent a high-priority ticket to the vendor, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!

2. 2026年4月7日 UTC 19:57monitoring

   Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again! We will monitor the stability of this fix and make another update at the end of the business day (5:00PM) today. Thank you again for your time while we followed the resolution of this issue!

3. 2026年4月8日 UTC 00:59monitoring

   Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM. Thank you again for your time while we followed the resolution of this issue.

4. 2026年4月8日 UTC 16:09resolved

   The issue with Finance SSB, and its associated UAOnline tab, was identified. A fix was implemented and the solution is still working after being monitored all night. Marking this as resolved.

1. 2026年4月2日 UTC 16:24investigating

   We have received reports that the Employee login for UAOnline (Employee SSB) is currently experiencing issues including slowness and intermittent login availability. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!

2. 2026年4月2日 UTC 18:03investigating

   Further reports indicate Faculty Self-Service (this includes the 'Faculty & Advisor Services' link in UAOnline) may also be impacted. OIT EAS has opened a ticket with the vendor for Banner, and are monitoring their channels of communication for updates. We will continue to make updates as new information becomes available, and at 3-hour intervals. Thanks so much for your time!

3. 2026年4月2日 UTC 19:30investigating

   The vendor for Banner is currently investigating the cause of this issue. OIT EAS is monitoring their channels of communication for updates. Thank you for your continued patience as we work towards a full resolution. We will continue to make updates as new information becomes available, and at 3-hour intervals.

4. 2026年4月2日 UTC 19:53investigating

   OIT EAS reports that the vendor has been instructed to restart the affected services, and are awaiting confirmation that the instructed actions have been taken. Once complete, the effectiveness of the solution will be determined. Thank you again for your patience! We will continue to make updates at 3-hour intervals and as new information becomes available.

5. 2026年4月2日 UTC 20:39monitoring

   The affected services have been reset, and Employee SSB and Faculty SSB through UAOnline both appear to be operational again. We will monitor the stability of this fix, and another update can be expected at the end of the business day (5:00pm) today! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk. Thanks so much again for your time and patience as we followed the resolution of this incident.

6. 2026年4月3日 UTC 01:02monitoring

   The Employee SSB and Faculty SSB through UAOnline both are operational. We will continue to monitor the stability of this fix, and another update can be expected at the start of the business day (8:00am) tomorrow! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk. Thanks so much again for your time and patience as we followed the resolution of this incident.

7. 2026年4月3日 UTC 16:09monitoring

   The affected components of UAOnline and Banner appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:39PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!

8. 2026年4月3日 UTC 22:15resolved

   We've received no further reports of UAOnline or Banner service degradation, and are marking this incident as resolved. Please report any issues with these services (and others!) to your campus IT helpdesk as usual. Thank you again, and happy Friday!

1. 2026年4月1日 UTC 19:15identified

   We have received reports that Banner and Banner-related services such as UAOnline are currently experiencing slow load times. The OIT Enterprise Applications Services (EAS) team is aware and is communicating with their vendor. We will be making updates at 3-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!

2. 2026年4月1日 UTC 19:52identified

   OIT EAS reports that the vendor is actively looking to resolve the issue, and at this time most services seem to be available again, including Banner and Employee Self-Service. Faculty Self-Service still appears to be down. We will continue to make updates at 3-hour intervals and as new information becomes available. Thank you for your time!

3. 2026年4月1日 UTC 22:26identified

   Ellucian is continuing to work towards a fix for this issue, and no new information has been relayed at this time. Faculty Self-Service appears to be the only service still affected; this includes the 'Faculty & Advisor Services' link in UAOnline. We will make further updates and as new information becomes available, and at the end of the business day (5:00pm) today. Thank you for your time!

4. 2026年4月1日 UTC 22:48monitoring

   Ellucian reports that the issue has been resolved, and are reviewing to ensure that the fix is permanent. We will monitor the stability of the fix until the beginning of the business day tomorrow (8:00am) and you can expect another update at that time. Please report any continued issues with Banner speed and functionality to your campus IT helpdesk. Thank you again for your time and patience as we followed the resolution of this issue!

5. 2026年4月1日 UTC 23:46resolved

   OIT EAS reports that Banner and affected services are now fully operational, and expect the fix to be stable. The vendor has identified a root cause for recent Banner performance issues, and a longer-term fix is expected to be applied in May. Please report any continued issues with Banner and UAOnline, if they arise, to your campus IT helpdesk. Thanks so much for your time and patience as we followed the resolution of this incident.

1. 2026年3月25日 UTC 19:13identified

   UAF Facility Services has a planned power outage in Hess Village that is impacting network equipment in Hess Village. That power outage is planned to be complete by 1PM.

2. 2026年3月26日 UTC 00:38resolved

   UAF Facilities Services has completed work in Hess Village and the impacted network equipment is operating without issue.

3. 2026年4月8日 UTC 18:20postmortem

   A scheduled power outage in Hess Village affected the wireless network in that area.

1. 2026年3月23日 UTC 15:47investigating

   We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!

2. 2026年3月23日 UTC 15:53investigating

   OIT EAS has re-escalated their existing ticket with the vendor (Ellucian). We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!

3. 2026年3月23日 UTC 17:06investigating

   There has been no new information provided at this time. A ticket with the vendor for UAOnline (Ellucian) is ongoing. We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!

4. 2026年3月23日 UTC 17:41monitoring

   OIT EAS reports that the vendor has restarted the Employee Self-Service application, resolving the intermittent login issues, and the service is now being monitored for stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.

5. 2026年3月23日 UTC 17:51resolved

   OIT EAS has confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

1. 2026年3月20日 UTC 17:06identified

   We have received reports that the UAOnline Self-Service/Employee Dashboard is currently experiencing issues. The OIT EAS team is aware and has identified the cause to be related to resource issues on the vendor's side; they have started a ticket with the vendor. We will be making updates at 1-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!

2. 2026年3月20日 UTC 18:09monitoring

   Vendor identified the issue, restarted the affected service, and function was restored. We are currently monitoring for any further issues.

3. 2026年3月20日 UTC 18:12monitoring

   We are continuing to monitor for any further issues.

4. 2026年3月20日 UTC 18:14resolved

   Service is restored.

1. 2026年3月17日 UTC 17:10investigating

   We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!

2. 2026年3月17日 UTC 18:11resolved

   The OIT EAS team requested their vendor to perform a restart of affected services, and the Employee Dashboard in UAOnline appears to be fully operational again. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!