UpCloud API 和控制面板连接性问题
Issues轻微事件
受影响的组件
UpCloud Control PanelAPI
- investigating
我们正在调查与控制小组和API的连接问题.
- monitoring
一项措施已经执行,我们正在监测局势.
- resolved
这一事件已经得到解决.
自动翻译自官方事件更新。
59 Upcloud incidents · 2024年8月 — official updates, affected components, duration and resolution details.
我们正在调查与控制小组和API的连接问题.
一项措施已经执行,我们正在监测局势.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们已确定了影响新加坡管理对象存储(SG-SIN1)数据中心的服务退化问题。 这个问题造成周期性延后性悬浮和HTTP 503出错,持续了10至15分钟. 我们查明了根源,并正在积极努力解决这一问题并全面恢复服务。 我们对造成的不便表示歉意,并将尽快提供进一步的最新情况。 如果您有任何问题,请通过直播或电子邮件支持与我们的支援团队联系@upcloud.com
我们查明了影响我们新加坡管理对象存储(SG-SIN1)数据中心服务退化的根源,并已部署一个固定装置。 我们目前正在监测这一系统,以确保长期稳定。 谢谢你的耐心,我们对造成的不便表示歉意。 如果你遇到任何问题,请通过直播或支持@upcloud.com与我们的支助小组联系.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查一个文件存储服务后端问题,它正在影响我们FI-HEL2数据中心的一些文件存储服务. 我们注意到一些文件存储NFS服务的意外故障,作为安全措施,我们正在做一些更多的故障,以解决并隔离所剩问题,并将后端恢复到正常状态。 在这些额外的FI-HEL2故障中,文件存储NFS服务可以发生. 我们为不便而感到遗憾.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查一个存储后端问题,它正在影响一些资源,包括我们DE-FRA1数据中心的云服务器。 我们正在积极努力尽快解决这一问题。 我们对此可能造成的任何不便感到遗憾,并感谢你在我们努力解决这一问题时的耐心。 如果您有任何问题或关切, 请随意联系我们控制面板上的全天候直播支持.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
The issue has been identified, and we are working on fixing it. It affects all new deployments in all zones.
We have identified the cause of the issue affecting Cloud Server Deployments and are actively working on a fix. The issue may impact new Cloud Server Deployments. Please refrain from attempting management operations, including Start, Restart, Shut down, and Force Shutdown, to avoid unexpected complications while we work to bring all affected services back online as swiftly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available. If you have any questions or concerns regarding your services, please reach out to our support team via live chat at or via email: [email protected]
A fix has been implemented, and new Cloud Server deployments are now proceeding without errors. We are currently cleaning up Cloud Servers that were left in an error state during the incident.
We thank you for your continued patience throughout this process and apologize for any impact. The incident is now resolved, and all affected services should be operational. For any further issues, please contact our Support team via live chat or email at [email protected]. We are compiling a detailed post-mortem to outline the sequence of events, the steps taken to rectify the situation, and the measures we are implementing to prevent such occurrences in the future. We understand the gravity of this disruption and extend our sincerest apologies to all affected customers.
Our team has confirmed the full resolution of the issue. All affected services should now be functioning normally. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected] Thank you for your patience, and we apologize for any inconvenience caused.
我们的Live Chat系统目前正面临技术问题。 您仍可通过电子邮件获取支持@ upcloud.com 。 我们为不便道歉,一旦恢复直播,我们将提供最新情况.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们在我们的DE-FRA1数据中心发现了一个问题。 这个问题可能导致受影响的服务无法读取或写入对象存储. 我们正在努力恢复所有受影响的服务,并尽快解决局势.
一项规定已经执行,我们正在对此进行监测.
这一事件已经得到解决.
自动翻译自官方事件更新。
We have resolved the DNS resolution issue that was causing increased response times. Impacting our control panel https://hub.upcloud.com/ and certain cloud services in the FI-HEL1 and FI-HEL2 data centres. All systems are now stable, and there should be no further visible impact. We are continuing to monitor performance closely while we investigate the root cause. We apologise for the inconvenience. If you have any questions, please don't hesitate to contact us via email [email protected] or via live chat https://hub.upcloud.com/.
We have resolved the DNS resolution issue that was causing increased response times. Impacting our control panel https://hub.upcloud.com/ and certain cloud services in the FI-HEL1 and FI-HEL2 data centres. After monitoring our systems for a some time, we can confirm now the situation is stable. We apologise for the inconvenience. If you have any questions, please don't hesitate to contact us via email [email protected] or via live chat https://hub.upcloud.com/.
我们正在调查一个影响美国快递卡付款的问题,我们正看到这个问题的失败率上升。 所有其他付款方法仍然全面运作。 我们建议那些使用美国运通自动付款的人检查这些付款是否成功。 作为变通做法,客户可以使用另一种支付方法,而我们则与我们的支付提供者合作解决这一问题。 现有付款方法如下:https://upcloud.com/docs/getting-started/billing/pay-methods/ 一旦获得进一步的最新资料,我们将予以提供。 如果您有任何问题或需要进一步帮助,请通过电子邮件联系我们:支持@upcloud.com或我们控制面板中的Live Chat https://hub.upcloud.com
问题已经确定,我们正在拟订一项决议。 它特别影响以欧元支付,并带有美国快递卡. 作为变通做法,客户可以使用另一种支付方法,而我们则与我们的支付提供者合作解决这一问题。 现有付款方法如下:https://upcloud.com/docs/getting-started/billing/pay-methods/ 一旦获得进一步的最新资料,我们将予以提供。 如果您有任何问题或需要进一步帮助,请通过电子邮件联系我们:支持@upcloud.com或我们控制面板中的Live Chat https://hub.upcloud.com
已实施一个固定办法,使用美国运通卡的欧元付款再次正常处理。 我们正在继续密切监测局势,以确保目前的稳定。 如果您有任何问题或需要进一步援助,请通过电子邮件联系我们,电子邮件地址是:[email protected]或通过我们控制面板的Live Chat: https://hub.upcloud.com (中文(简体) )
现在解决了这个问题。 如果您有任何问题或需要进一步援助,请通过电子邮件联系我们,电子邮件地址是:[email protected]或通过我们控制面板的Live Chat: https://hub.upcloud.com (中文(简体) )
自动翻译自官方事件更新。
We have identified an issue with network connectivity in our SG-SIN1 data centre. The affected cloud servers may experience slow connections or become unreachable. We are working to restore connectivity and resolve the situation as soon as possible.
We are currently investigating this issue.
We have identified an issue with network connectivity in our SG-SIN1 data centre and AU-SYD1 🟢 Managed Kubernetes Cluster Workloads: Not Affected (100% Uptime) 🟢 Kubernetes API / kubectl: Not Affected 🔴 UpCloud Managed Kubernetes API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) 🟢 Managed Object Storage Workloads: Not Affected (100% Uptime) 🔴 UpCloud Managed Object Storage API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) We are actively working to resolve the incident. We sincerely apologise for any inconvenience this may cause to your operations. We will provide regular updates here as more information becomes available. If you have any questions or need further assistance, please reach out to us via email: [email protected] or Live Chat in our control panel https://hub.upcloud.com
We have restored all affected Managed Kubernetes and Managed Object Storage to normal operating status and will continue to monitor the situation. 🟢 Managed Kubernetes Cluster Workloads: Not Affected (100% Uptime) 🟢 Kubernetes API / kubectl: Not Affected 🟢 UpCloud Managed Kubernetes API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) 🟢 Managed Object Storage Workloads: Not Affected (100% Uptime) 🟢UpCloud Managed Object Storage API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) If your services is still not fully functional, please contact our support at [email protected]. We apologise for the incident.
We have resolved the root cause of the networking issue affecting our Managed Object Storage and our Managed Kubernetes service in our SG-SIN1 data center. All affected services should now be functioning normally. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected]. Thank you for your patience and we apologize for any inconvenience caused.
We are currently investigating an issue affecting new cloud service deployments. We apologise for the inconvenience and will provide an update in 30 minutes with more information.
We have implemented the fix and isolated the issue. And we will keep monitoring the situation. We sincerely apologise for any inconvenience. And if you have any issues or questions, please don't hesitate to contact us via email: [email protected] or via live chat from our control panel.
This incident has been resolved.
We are currently investigating an issue affecting the Managed Kubernetes Service in our SG-SIN1 region. Users may find that their clusters are stuck in a Pending state. Our team is currently investigating the issue to identify the root cause. We will provide additional updates as more information becomes available. We apologise for any inconvenience this may cause.
We have identified the root cause of the issues affecting the Managed Kubernetes service in the SG-SIN1 region. Our team is currently working on a resolution to address the issue. We will provide further updates once the fix is applied.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue causing slowness with new logins to our control panel at https://hub.upcloud.com/ And we are currently working on fully stabilising the situation. This may also delay calls to our API, and dependent systems such as Terraform. Please note that this issue does not affect your active cloud services. If you experience any issues, please do not hesitate to contact our support team via email [email protected]. We apologise for the inconvenience.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been fully resolved. Please contact our support team via live chat or [email protected] if you have any further questions regarding the incident.
We have identified an issue causing latency and timeouts when accessing or managing Managed Object Storage in the Europe-1 region. Users may experience temporary timeouts or failure which management operations or to load bucket details. All other Managed Object Storage regions (Europe-2, Europe-3, US-1, APAC-1) are unaffected. If you have any questions or concerns regarding your services, please reach out to our support team via live chat at https://hub.upcloud.com/ or via email: [email protected]
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
Our team has confirmed the full resolution of the issue affecting our EUROPE-1 Managed Object Storage in our FI-HEL2 data center. All affected services should now be functioning normally. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected] Thank you for your patience and we apologize for any inconvenience caused.
We have identified an issue with one of the compute nodes in our SG-SIN1 data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.
A fix has been implemented and we are monitoring the results.
Our team continues to be fully engaged and focused on finding a mitigation. To avoid unexpected complications during the recovery process, please refrain from attempting server management operations, including Start, Restart, Shut down, and Force Shutdown. We apologize for the inconvenience and appreciate your patience as we continue working to address the situation. If you have any questions or concerns regarding your services, please reach out to our Support team via Live Chat or via email [email protected]
This incident has been resolved.
We are currently investigating reports of issues affecting the deployment of new Cloud Servers in our US-SJO1 data center. We sincerely apologize for the inconvenience and will share more information as soon as it becomes available.
We have identified the cause of the issue and applied a fix. While we are seeing signs of new Cloud Server deployment operations recovering, we are continuing to work on a permanent resolution to prevent a recurrence. If you have any questions or concerns regarding your services, please reach out to our support team via Live Chat or email [email protected]
We have been monitoring the fix implemented earlier and all internal systems are performing as expected. All affected services have been fully restored. We will continue to monitor the situation until we can confirm the full resolution of the issue. If you continue to experience any persistent issues with your cloud services in the US-SJO1 region, please reach out to our support team immediately via Live Chat or email [email protected]
This incident has been resolved.
We are investigating a storage backend issue that is affecting some cloud servers in our US-NYC1 data centre.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified a compute node issue affecting some Cloud Servers, Managed Load Balancers and Managed Kubernetes services in our FI-HEL1 data center. You may experience unresponsive servers, delays or failures in provisioning new resources, or errors when managing existing clusters and load balancers in this zone. We are working to bring all affected services back online and resolve the situation as soon as possible. If you have any questions or concerns regarding your services, please reach out to our support team via live chat or at [email protected].
Our team is working to ensure all services are fully restored and operating normally. We have deployed a fix for the issue affecting the managed resources. It may take a short time for these changes to take effect across all resources. If you have any questions or concerns regarding your services, please reach out to our support team via live chat at hub.upcloud.com or via email: [email protected]
We are continuing to work on this issue to ensure all services are fully restored to normal operation. The earlier fix is still finishing propagating to all managed resources.
We are continuing to work on this issue to ensure all services are fully restored to normal operation.
We are continuing to work on this issue to ensure all services are fully restored to normal operation. Normal operational status has been restored across the majority of our cloud infrastructure and managed services.
We have restored all affected cloud servers to normal operating status and continue to monitor the situation. If your server is still not fully functional, please contact our support at [email protected] or reach out to us via live chat at hub.upcloud.com We apologise for the incident.
We have been monitoring the situation closely over the 12 hours and can confirm that all affected services have now been fully restored. The Issue impacted some of our Managed Load Balancer instances within the FI-HEL1 Data Centre, which subsequently impacted some Managed Kubernetes clusters in that region. We sincerely apologise for this incident and we continue our internal investigation. If you have any remaining questions, please contact us via email at [email protected] or through our live chat https://hub.upcloud.com/
We are currently investigating an issue affecting Managed Object Storage in our APAC-1 location, specifically returning 503 errors during operations sporadically. We apologise for the inconvenience and will provide further updates as more information becomes available.
We thank you for your continued patience throughout this process and apologize for any impact. The incident is now resolved, and all affected services should be operational. For any further issues, please contact our Support team via live chat or email at [email protected] We are compiling a detailed post-mortem to outline the sequence of events, the steps taken to rectify the situation, and the measures we are implementing to prevent such occurrences in the future. We understand the gravity of this disruption and extend our sincerest apologies to all affected customers.
This incident has been resolved.
We are currently witnessing degraded performance with our Object Storage instances in our Europe-1 zone. We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this. If you have any questions or concerns, please feel free to contact our 24/7 live Support team in our control panel or by emailing [email protected].
A fix has been implemented and we are monitoring the results.
This incident has been resolved.