Vena Solutions 中断历史

1. 2026年10月26日 UTC 16:53monitoring

   23日-奥克特,维纳作出修改,以进一步加强我们服务的安全. 此后,有的客户发现某些常规动作,如数据负载,集成,或API调用,并没有如预期的那样完成. 我们建议检查自23-Oct以来运行的任何预定或自动化程序。 如果您遇到问题, 请在 Vena 支援下登录请求 。 包括你试图做的事,当它发生, 和任何错误消息。 我们的团队正在优先处理这些请求。 我们为不方便而道歉.

自动翻译自官方事件更新。

1. 2026年10月26日 UTC 15:24monitoring

   维纳最近进行了改革,以进一步加强我们服务的安全。 大多数客户不会注意到任何区别。 在某些情况下,一个正常的动作,如数据负载,集成,或API调用,可能会出乎意料地被阻断. 如果您遇到一个问题, 请在 Vena 支持 中登录一个请求, 并包含您想要做的事情, 当它发生时, 以及任何错误消息 。 我们的小组将尽快解决报告的问题。 我们为任何不便而道歉.

自动翻译自官方事件更新。

1. 2026年10月24日 UTC 01:14investigating

   我们目前正在调查一项节省业务的错误,我们的支助小组正在参与调查,目前正在调查这一问题.

2. 2026年10月24日 UTC 01:14investigating

   我们正在继续调查这一问题.

3. 2026年10月24日 UTC 01:52monitoring

   一项固定措施已经执行,我们正在监测结果.

4. 2026年10月24日 UTC 03:06resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年10月6日 UTC 21:10investigating

   我们目前正在调查一个影响Vena桌面添加器版本1.2026.922.1546的问题。 当用户打开一个Vena模板而另一个工作本(Vena或非Vena)已经在Excel中打开时,会显示一个错误消息("请在Vena网站上重新登录并再次下载模板以继续"). 这个问题可以通过在打开Vena模板时确保另一本工作手册尚未打开来避免.

2. 2026年10月6日 UTC 22:51monitoring

   一项措施已经执行,我们正在监测结果.

3. 2026年10月7日 UTC 08:03resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年10月5日 UTC 15:29investigating

   我们正在调查一个问题 导致ETL的工作 使用商业中心的数据信息 在多个枢纽。 我们的支助小组正在积极参与和努力查明根源并制订出一项决议。 我们将会继续提供更新 随着更多的信息得到.

2. 2026年10月5日 UTC 16:01identified

   这一问题已经确定,一个解决办法正在实施之中.

3. 2026年10月5日 UTC 16:29identified

   US5、US6、CA4和EU3是使用商务中心数据种子的ETL工作的操作a

4. 2026年10月5日 UTC 18:33monitoring

   已在所有中心实施一个固定措施,我们正在随着滚动部署的完成而监测结果.

5. 2026年10月5日 UTC 19:11resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年9月29日 UTC 14:16identified

   从2026年9月29日协调世界时12:43起,Azure目前面临影响欧盟地区Azure OpenAI服务的平台问题. 在此事件中,您可能会遇到与Vena副驾驶在此地区的服务中断.

2. 2026年9月29日 UTC 17:49monitoring

   Azure的工程团队确定了后端服务依赖性,在区域内处理请求时出现超时,导致间歇性故障和延误. 服务健康正在改善,正在处理排队请求。 随着我们继续监测恢复情况并验证支持平台基础设施的健康状况,调查和缓解努力仍在继续。 我们将在获得补充资料后提供补充资料.

3. 2026年9月29日 UTC 19:38resolved

   这一事件已经由微软解决.

自动翻译自官方事件更新。

1. 2026年9月14日 UTC 20:12investigating

   我们正在调查一个影响Vena枢纽的问题,用户无法登录。 我们的支援小组已经介入,我们将随时向你们通报我们的进展情况.

2. 2026年9月14日 UTC 20:58monitoring

   一项措施已经执行,我们正在监测结果.

3. 2026年9月15日 UTC 00:31resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年8月12日 UTC 14:41investigating

   We are currently investigating reports of degraded performance on EU1

2. 2026年8月12日 UTC 16:10identified

   The cause of this issue has been identified. Our teams are taking steps to restore full service.

3. 2026年8月12日 UTC 17:12resolved

   Issue has been resolved

1. 2026年7月28日 UTC 09:55investigating

   模板下载和基于模板的工作流程目前对客户不成功. 试图下载或打开任何模板的用户会看到出错 。 欧盟3的其他Vena功能依然存在.

2. 2026年7月28日 UTC 10:31identified

   这一问题已经确定,一个解决办法正在实施之中.

3. 2026年7月28日 UTC 10:48resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月26日 UTC 01:21investigating

   我们正在积极调查影响受影响环境的服务退化警报CA3

2. 2026年7月26日 UTC 01:23resolved

   决定

自动翻译自官方事件更新。

1. 2026年7月12日 UTC 04:50investigating

   我们正在调查一个阻止进入美国5号线的问题。 我们的支援小组已经介入,我们将随时向你们通报我们的进展情况.

2. 2026年7月12日 UTC 05:09monitoring

   一项措施已经执行,我们正在监测结果.

3. 2026年7月12日 UTC 05:54resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年6月24日 UTC 15:20investigating

   We are currently investigating an issue with Template Studio service. Our support team is engaged and actively working to resolve it.

2. 2026年6月24日 UTC 16:03monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年6月24日 UTC 16:11resolved

   This incident has been resolved.

1. 2026年6月24日 UTC 11:11investigating

   We are currently investigating an issue with Reports and Templates with V365 addin. Our support teams are engaged, and we will keep you updated on our progress.

2. 2026年6月24日 UTC 13:39investigating

   We are continuing to investigate this issue.

3. 2026年6月24日 UTC 18:49investigating

   We are currently investigating an issue with Vena 365 Reports and Templates. Our investigation leads us to believe that Microsoft has made a change to how the "Unprotect Sheet" functionality works, and we are working diligently in partnership with them to resolve this issue. Not all users in your tenant will be impacted, as Microsoft rolls out changes gradually across their Excel user base. Our support teams are engaged and we will keep you updated on our progress.

4. 2026年6月25日 UTC 13:02identified

   We have confirmation that this is a Microsoft issue, and we are communicating continuously to track the progress of their fix. As they work to address this Excel behavior, we are continuing to closely monitor the impact across all our hubs. Thank you for your ongoing patience; we will update you on our progress.

5. 2026年6月25日 UTC 16:38identified

   Update – Microsoft has made meaningful progress in its investigation and has narrowed the scope of the issue to a recent change within the Microsoft platform. Microsoft engineering teams continue to investigate the issue and, as part of their response, have begun rolling back the recent change while they complete their investigation. As the rollback propagates through Microsoft's service, we expect affected customers to begin seeing the issue resolve throughout the day, although recovery times may vary depending on when the rollback reaches your environment. We remain in close contact with Microsoft and are actively monitoring the rollout across affected customers. We understand the disruption this has caused and appreciate your patience as Microsoft completes the rollback. We will provide another update as more information becomes available.

6. 2026年6月25日 UTC 19:08monitoring

   Monitoring - Microsoft has confirmed that the rollback is now fully deployed across their global network. While many users will start to see the issue resolve immediately, it may take up to 4 hours for regional internet caches to fully refresh worldwide. If you are still experiencing the issue, you can try clearing your Excel cache and restarting Excel to force the update locally. Please note that due to upstream network caches, this may not immediately resolve the problem for everyone, but we are continuing to monitor the situation closely. For step-by-step instructions on clearing office cache, please refer to the following: [Microsoft Support Guide for Windows](https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache#clear-the-office-cache-on-windows) [Microsoft Support Guide for MacOS](https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache#clear-the-office-cache-on-mac)

7. 2026年6月26日 UTC 15:15resolved

   Microsoft has completed the rollback, and we are no longer observing widespread impact. This issue is considered resolved. If you continue to experience issues, please clear your Office/Excel cache and restart Excel. If the issue persists, contact our support team for assistance.

1. 2026年6月3日 UTC 17:06investigating

   We are observing degraded performance impacting V365. The team is investigating and working to restore normal operation as quickly as possible.

2. 2026年6月3日 UTC 18:36identified

   The issue has been identified and a fix is being implemented.

3. 2026年6月3日 UTC 18:59monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年6月3日 UTC 20:17resolved

   This incident has been resolved.

1. 2026年5月26日 UTC 14:28investigating

   We are currently investigating an issue affecting Template Studio. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made.

2. 2026年5月26日 UTC 17:09monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年5月26日 UTC 18:06resolved

   This incident has been resolved.

1. 2026年5月15日 UTC 10:20investigating

   We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US6, EU3 and CA4 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.

2. 2026年5月15日 UTC 10:37identified

   The issue has been identified and a fix is being implemented.

3. 2026年5月15日 UTC 11:27monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年5月15日 UTC 11:46resolved

   This incident has been resolved.

1. 2026年4月15日 UTC 20:35investigating

   We are actively investigating an issue impacting V365 that is preventing some files from being processed. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made

2. 2026年4月15日 UTC 21:42monitoring

   The issue has been identified and a fix has been implemented.

3. 2026年4月15日 UTC 22:42resolved

   This incident has been resolved.

1. 2026年4月15日 UTC 16:55investigating

   We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.

2. 2026年4月15日 UTC 17:56monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月15日 UTC 18:19resolved

   This incident has been resolved.

1. 2026年4月2日 UTC 09:21investigating

   We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US1, and EU1 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.

2. 2026年4月2日 UTC 09:31identified

   The issue has been identified and a fix is being implemented.

3. 2026年4月2日 UTC 14:50monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年4月2日 UTC 16:56resolved

   This incident has been resolved.

1. 2026年3月27日 UTC 21:18investigating

   We are observing degraded performance impacting ETL jobs/Versioning/Template Refreshes for our customers. Further updates will follow as we work toward resolution

2. 2026年3月27日 UTC 23:32monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月27日 UTC 23:45resolved

   This incident has been resolved.