57 Veriff incidents · 2025年6月 — official updates, affected components, duration and resolution details.
我们目前正在通过核查决定调查可能退化的业绩。 我们的小组正在努力查明造成延误决定的问题的根源,不久将提供最新情况.
这一问题已经确定,一个解决办法正在实施之中.
我们的第三方供应商发现一个问题,导致我们美国地区的自动核查决定时间增加.
一项措施已经执行,我们正在监测结果.
我们正在继续监测任何其他问题.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在通过核查决定调查可能退化的业绩。 我们的小组正在努力查明造成延误决定的问题的根源,不久将提供最新情况.
我们正在调查影响核查决定的退化性能,以调查美国地区的一小部分核查。 我们的小组已经查明了造成这种情况的问题,并将新的交通转向健康的环境。 在美国地区进行的有限数量的在建核查可能会出现延迟决定。 我们将很快提供最新情况.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
在协调世界时2026年8月26日约16:18至16:40之间,一子集的终端用户在完成验证流量时可能遇到间歇性出错或缓慢. 我们的小组找出了问题,并采取了固定措施,随后服务恢复。 核查流程现在正常运行。 我们正在继续监测并将进行调查,以防止再次发生这种情况.
自动翻译自官方事件更新。
We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected. We will provide an update on our findings as soon as possible.
We have identified an issue affecting one of our third-party providers and are working closely with them to resolve it as quickly as possible. Because the issue is intermittent, some sessions may experience higher-than-normal decision latency, while others may not be affected. We will continue to provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
我们正在积极监测一个使一些自动会议比通常的决定时间更长的问题。 这个问题并不影响所有会议,因此,你可能会或不会受到影响。 我们的小组目前正在调查根源。 一旦我们确定受影响的组成部分并有更多的信息可以分享,我们将提供另一个最新情况.
我们正在继续调查这一问题.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
我们放弃了失败的部署,导致决策时间延长。 经过一段时间的监测,所有系统都恢复正常运行。 我们对此可能造成的不便表示歉意.
自动翻译自官方事件更新。
我们目前正在通过核查决定调查可能退化的业绩。 我们的小组正在努力查明造成延误决定的问题的根源,不久将提供最新情况.
我们查明了一个影响我们一个第三方提供者的问题,并正同它们密切合作以尽快解决这一问题。 由于这个问题是断断续续的,有些会议可能会出现高于正常的决定延迟,而另一些会议可能不会受到影响。 我们将继续在获得更多信息后提供最新情况.
一项措施已经执行,我们正在监测结果.
经过一段时间的成功监测后,我们确认这一问题已完全得到解决。 系统衡量标准已恢复正常,所有服务都已投入使用。 谢谢你对我们的耐心.
自动翻译自官方事件更新。
在协调世界时2026-07-20 14:50至协调世界时2026-07-20 16:30之间,一第三方供应商出事后,因交付"守望名单筛选"(PEP and Results)网络呼号而导致性能下降. 在此期间,无法生成监视列表筛选结果,也没有为一小部分受影响的会议提供相应的网页浏览通知。 这一事件完全孤立于第三方提供者;维里夫的核心身份核查和决策能力没有受到影响。 第三方服务自此恢复正常运作,观察名单筛选网络浏览服务恢复。 受影响的会话可以重新处理,用于监视列表筛选(PEP & Decision)检查, 之后将通过webhook,公共API,和Veriff Hub/站获取结果.
自动翻译自官方事件更新。
We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision. Our team is actively working to resolve the issue as quickly as possible and minimize the impact. We apologize for the inconvenience and appreciate your patience.
We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome. WHO IS AFFECTED - Customers processing verifications in our US region only. Other regions are unaffected. - Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage. WHAT YOU MAY SEE - Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct. - Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this. - Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data. WHAT WE ARE DOING - The affected component is partially dependent on a third-party service that is currently experiencing an outage. We are working with the provider on a fix. - We have deployed changes to make the service more resilient and reduce the impact in the meantime. NEXT UPDATE - We will post our next update by 11:00 UTC Thursday, July 9th.
We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome. WHO IS AFFECTED - Customers processing verifications in our US region only. Other regions are unaffected. - Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage. WHAT YOU MAY SEE - Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct. - Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this. - Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data. WHAT WE ARE DOING - We have deployed changes to make the service more resilient and reduce the impact in the meantime. - The affected component is partially dependent on a third-party service that is currently experiencing an outage. They stated that the fix would be deployed by Friday 10th of July. NEXT UPDATE - We will post our next update by 11:00 UTC Friday, July 10th.
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.
We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision. Our team is actively working to resolve the issue as quickly as possible and minimize the impact. We apologize for the inconvenience and appreciate your patience.
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.
We have identified an issue that is preventing new Veriff accounts from being created. This issue does not affect existing customers or their ability to use the service; it only impacts the creation of new accounts. Our team is actively investigating the root cause and working to implement a fix. We will provide updates as more information becomes available.
The fix has been successfully deployed. While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.
We have identified an issue affecting manual verifications that may cause delays in verification decisions. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.
The root cause of the issue has been identified. Our team is prioritized on deploying a fix.
This incident has been resolved.
Thank you for your patience. We have identified the components with the issue. Our team is actively investigating the root cause, and we will share a status update shortly.
The issue has been identified and a fix is being implemented.
We identified an issue affecting the search service in Veriff Station that caused some search requests to fail and return errors. The issue has been resolved, and a fix has been deployed. We are actively monitoring the service to ensure continued stability and performance.
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.
We have identified an issue affecting one of our services, resulting in longer-than-expected decision times for verifications. A fix has already been deployed; however, some related effects are still being mitigated as the changes continue to propagate through the system. Our team is actively monitoring the situation and will provide further updates as they become available.
This incident has been resolved.
We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
We are continuing to investigate this issue.
The issue has been identified.
The issue has been traced back to an upstream infrastructure outage affecting our platform. We are working closely with the provider to monitor the resolution and restore full functionality.
The fix has been successfully deployed. While services are returning to operational level, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.
This incident has been resolved.
Between 2026-06-11 11:10 and 2026-06-11 14:50, Auto Decision Time experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.
Between 2026-06-08 16:15 and 2026-06-08 17:00 UTC, our API and Webhook services experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.
Between 14:01:00 UTC and 14:15:00 UTC, the decision times experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.
Hello! We wanted to to inform you that our session expiry is currently experiencing issues, which prevents sessions from getting expired/abandoned once the sessions is past it's validity date. Please also note that decision webhooks notifying about expired/abandoned sessions are also not being sent because of this issue at hand The root cause of the issue was already identified, further impact mitigated and we are waiting for the session backlog to clear out. We will keep you posted on new updates
This incident has been resolved.
We are currently investigating potential degraded performance with INE/ CURP 2.0 validation check. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
The root cause of the issue has been identified. Our team is prioritized on deploying a fix.
The fix has been successfully deployed. While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.