56 Vetspire incidents · 2025年3月 — official updates, affected components, duration and resolution details.
我们目前正在调查一个与IDEXX WebPACS集成有关的问题,通过集成订购成像,现在出乎意料的是,在进行之前需要选择或输入具体测试。 我们的工程团队正在积极研究恢复标准功能的事业. 一旦获得更多信息,我们将立即提供最新情况.
我们为这一问题发布了一个解决方案,并正在继续密切监测Vetspire特征的表现.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查关于进入登入模块有限或无法进入的报告。 一旦我们查明这一问题的全部影响,我们将更新这一页.
我们查明了这一问题的原因,并正在努力执行一个解决办法.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查关于访问该书的问题的报告。 我们的团队正在积极调查这个问题
我们正在继续调查这一问题.
一项措施已经执行,我们正在监测结果。 保定站点恢复正常运营.
这个问题已经得到解决.
自动翻译自官方事件更新。
新鲜活品目前处于停用状态,影响到聊天功能,影响到包括Vetspire在内的几个PIMS.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查关于一些遭遇中 摄入部分中 失落地的报告
这一问题已经确定,一个解决办法正在实施之中.
这一事件已经得到解决.
自动翻译自官方事件更新。
目前调查: 当“ 四舍五入现金发票”启用时, 在接受现金支付时会出现错误消息 .
我们查明了这一问题的原因,并正在努力执行一个解决办法.
这一事件已经得到解决.
自动翻译自官方事件更新。
Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.
This incident has been resolved.
We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.
We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: ...vetspire.com/schedule?view=day&openNav=Chat Updated URL: ...vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.
The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.
This incident has been resolved.
We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.
The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.
This incident has been resolved.
We are investigating reports of required providers when scheduling in the Daycare column.
We have identified the cause of this issue and are working to implement a fix.
This incident has been resolved.
We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.
A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.
Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.
A fix has been implemented, and performance has returned to normal.
This incident has been resolved.
We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.
We are continuing to monitor the system to ensure stability.
This incident has been resolved; however, we will continue to monitor the system to ensure stability.
We are investigating an issue where Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.
We have identified the cause of this issue and are working to implement a fix.
We have released a fix for this issue and are continuing to closely monitor.
This incident has been resolved.
We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.
We have identified the cause of this issue and are working to implement a fix.
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.
This incident has been resolved.
We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.
We have identified the cause of this issue and are working to implement a fix.
We are continuing to work on a fix for this issue.
A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.
This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.
We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.
We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.
We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.
This incident has been resolved.
We are investigating reports of limited or unavailable access to Vetspire .
We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.
We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.
We are continuing to investigate this issue.
Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available
We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.
Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.
Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.
The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.
The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.
We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.
We are continuing to closely monitor the platform. We will provide further updates throughout the day.
This incident has been resolved.