Vonage Business 中断历史

1. 2026年9月3日 UTC 18:32investigating

   我们知道可能影响账户特征修改的问题。 我们正在努力尽快解决这一问题。 我们将在接下来的一小时内提供进一步的最新资料。 谢谢你的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

2. 2026年9月3日 UTC 18:40investigating

   我们正在继续调查这一问题.

3. 2026年9月3日 UTC 18:45identified

   我们确定了可能影响账户特征修改的问题,并采用了初步缓解措施。 我们将在今后一小时内继续提供进一步的最新资料,直至恢复全面服务。 谢谢你的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

4. 2026年9月3日 UTC 18:59monitoring

   在今天中断影响账户特征的修改之后,Vonage服务继续显示出恢复的迹象。 我们将在接下来的一小时内继续提供进一步的更新,直至恢复全面服务. 感谢大家在我们努力尽快恢复服务时的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

5. 2026年9月3日 UTC 19:46resolved

   在今天的服务中断之后,面包服务已完全恢复。 已确认完全解析自协调世界时2026-09-03 18:45起生效. 谢谢你的耐心和理解 我们努力尽快恢复服务 如有任何问题,请联系https://www.vonage.com/support/

自动翻译自官方事件更新。

1. 2026年7月8日 UTC 18:58investigating

   我们知道可能会影响你语音邮件转写的问题。 我们正在努力尽快解决这一问题。 未来两小时内, 谢谢你的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

2. 2026年7月8日 UTC 19:58investigating

   我们正在努力解决可能影响你语音邮件转写的问题。 我们将继续提供新的消息 谢谢你的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

3. 2026年7月9日 UTC 13:34monitoring

   我们已经确定了影响你语音邮件转写服务的问题,我们看到早日恢复的迹象。 谢谢你的耐心和理解。 如有任何问题或问题仍然存在,请联系https://www.vonage.com/support/

4. 2026年7月9日 UTC 22:08resolved

   在影响Voicemail Transscription的发行后,Vonage服务已经完全恢复. 在我们努力尽快解决这个问题的同时,我们赞赏你的耐心和理解。 如果你有任何进一步的问题或关注, 请不要犹豫 联系我们的支援团队 在vonage.com/support.

自动翻译自官方事件更新。

1. 2026年7月5日 UTC 15:49investigating

   We are aware of issues that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

2. 2026年7月5日 UTC 16:25identified

   We are working to resolve the issue that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support https://www.vonage.com/support/

3. 2026年7月5日 UTC 16:52monitoring

   Vonage services continue to show signs of recovery following today's interruption in the ability to access the API Manager website at https://apimanager.uc.vonage.com. Please retest and if you have any questions, please contact Vonage Support.

4. 2026年7月5日 UTC 17:59resolved

   Vonage services have been fully restored following today’s service interruption of the API Manager website at https://apimanager.uc.vonage.com. Full resolution has been confirmed. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions please contact Vonage Support.

1. 2026年6月30日 UTC 12:18resolved

   Last week, a service update was applied that inadvertently caused inbound failures for Short Codes, One Time Passwords (OTP) and Multi-Factor Authentication (MFA). The update has since been rolled back, and service has been fully restored. We will follow up with more information on future service changes, so that any impact is communicated in advance. We apologize for any inconvenience this may have caused. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/]

1. 2026年6月3日 UTC 18:39identified

   We are aware of issues that may be impacting order and payment processing for VBC. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年6月3日 UTC 20:21monitoring

   Vonage services continue to show signs of recovery following today's interruption impacting order and payment processing for VBC. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

3. 2026年6月4日 UTC 13:04resolved

   Vonage services have been fully restored following yesterday’s service outage regarding order and payment processing for VBC. Full resolution has been confirmed effective. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年6月3日 UTC 16:09investigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue. Inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected.

2. 2026年6月3日 UTC 18:02identified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers. We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年6月3日 UTC 19:20identified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers in the areas below: Stoney Point (ON) Windsor(ON) Wheatley(ON) Chatham(ON) Tecumseh(ON) Kingsville(ON) Leamington(ON) We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 2026年6月3日 UTC 20:24monitoring

   Thank you for your patience following our third party carrier outage earlier today which may have impacted your inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. If you have any questions, please contact https://www.vonage.com/support/

5. 2026年6月4日 UTC 13:03resolved

   Vonage services have been fully restored following yesterday’s service outage reported by our third party. The full resolution of the incident has been confirmed by our third party effectively. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年4月20日 UTC 15:27investigating

   We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年4月20日 UTC 15:46identified

   We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年4月20日 UTC 17:07resolved

   Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 2026年4月16日 UTC 12:56investigating

   We are aware of issues that may be impacting your ability to log into the Admin Portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 2026年4月16日 UTC 13:19identified

   We have identified the issue that may be impacting your ability to log into the Admin Portal and are seeing early signs of recovery. We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

3. 2026年4月16日 UTC 13:25identified

   We are continuing to work on a fix for this issue.

4. 2026年4月16日 UTC 13:32monitoring

   Vonage services continue to show signs of recovery following today's interruption with logging into a subset of Vonage services. We'll continue to monitor our service levels until full service is restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

5. 2026年4月16日 UTC 15:09resolved

   Vonage services have been fully restored following today’s service interruption with logging into a subset of Vonage services. Full resolution has been confirmed effective 2026-04-16 13:14 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 2026年4月15日 UTC 21:38investigating

   We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 2026年4月15日 UTC 22:24monitoring

   Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support

3. 2026年4月15日 UTC 23:08monitoring

   Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.

4. 2026年4月16日 UTC 13:45resolved

   Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support

1. 2026年4月14日 UTC 19:02resolved

   We have identified an issue that impacted Inbound and Outbound Call Completion for a subset of customers. Vonage services have been fully restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support.

1. 2026年3月31日 UTC 23:14investigating

   We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.

2. 2026年4月1日 UTC 00:52investigating

   We are working to resolve the issue that may be impacting order processing of new accounts.  We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

3. 2026年4月1日 UTC 11:59identified

   We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

4. 2026年4月1日 UTC 14:17resolved

   Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 2026年1月21日 UTC 15:19investigating

   We are aware of issues that may be impacting your SMS functionality. Our engineers are working to quickly resolve the issue. We’ll provide further updates within the hour. Thank you for your patience and understanding.

2. 2026年1月21日 UTC 16:18investigating

   Our engineering team is working to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

3. 2026年1月21日 UTC 20:21investigating

   Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

4. 2026年1月21日 UTC 21:23identified

   Our engineering team has identified the issue that may be impacting your SMS functionality and is working on mitigating the issue. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding

5. 2026年1月22日 UTC 00:34identified

   Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

6. 2026年1月22日 UTC 04:09identified

   Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

7. 2026年1月22日 UTC 05:31identified

   Vonage services continue to show signs of recovery following the interruption in SMS Messages. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

8. 2026年1月22日 UTC 07:19identified

   Vonage engineers have successfully implemented restorative actions, and SMS services are now showing signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We will share the next update by 5 am ET or sooner if there are any significant changes. Thank you for your patience and understanding as we work to restore services as quickly as possible.

9. 2026年1月22日 UTC 10:24identified

   Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

10. 2026年1月22日 UTC 14:56identified

    Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

11. 2026年1月23日 UTC 02:11identified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

12. 2026年1月23日 UTC 03:10identified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next few hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

13. 2026年1月23日 UTC 05:07identified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

14. 2026年1月23日 UTC 06:13monitoring

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

15. 2026年1月26日 UTC 14:25resolved

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

1. 2026年1月21日 UTC 04:41investigating

   We are currently investigating the issue.

2. 2026年1月21日 UTC 04:43investigating

   - Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

3. 2026年1月21日 UTC 17:21investigating

   Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

4. 2026年1月21日 UTC 17:59identified

   Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

5. 2026年1月21日 UTC 19:14monitoring

   The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

6. 2026年1月22日 UTC 15:27resolved

   This incident has been resolved.

1. 2025年10月20日 UTC 10:42identified

   Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

2. 2025年10月20日 UTC 10:42identified

   We are continuing to work on a fix for this issue.

3. 2025年10月20日 UTC 11:35monitoring

   Following a service disruption reported by Amazon Web Services (AWS), we are monitoring the impact to some Vonage services, which may have affected your VBC service. AWS has applied initial mitigations and are reporting early signs of recovery. We are engaged with AWS as recovery continues. We will provide further updates as more information becomes available and once full service is restored. Thank you for your patience and understanding.

4. 2025年10月20日 UTC 12:14monitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied initial mitigations, and are reporting early signs of recovery across affected services. We remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your continued patience and understanding.

5. 2025年10月20日 UTC 13:13monitoring

   We are continuing to monitor for any further issues.

6. 2025年10月20日 UTC 21:05monitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

7. 2025年10月20日 UTC 23:08monitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once AWS confirms full service is restored. Thank you for your continued patience and understanding.

8. 2025年10月21日 UTC 00:09resolved

   Vonage services have been fully restored following today’s service disruption reported by AWS. Full resolution of the incident has been confirmed by AWS effective 6:53 pm ET. We thank you for your patience and understanding as we worked with AWS to restore services as quickly as possible.

1. 2025年10月15日 UTC 17:06investigating

   Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.

2. 2025年10月15日 UTC 17:06investigating

   We are continuing to investigate this issue.

3. 2025年10月15日 UTC 17:12identified

   Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

4. 2025年10月15日 UTC 18:07identified

   We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

5. 2025年10月15日 UTC 19:03identified

   Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

6. 2025年10月15日 UTC 20:07identified

   Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

7. 2025年10月15日 UTC 21:04identified

   Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

8. 2025年10月15日 UTC 22:50monitoring

   Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

9. 2025年10月16日 UTC 12:01resolved

   This incident has been resolved.

1. 2025年10月6日 UTC 19:58investigating

   Some Vonage Business customers may be experiencing intermittent no audio issues wheh placing calls to 911. Our engineers are working to quickly resolve the issue.

2. 2025年10月6日 UTC 20:48identified

   The issue has been identified and a fix is being implemented.

3. 2025年10月6日 UTC 22:21monitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年10月7日 UTC 23:38resolved

   The intermittent no audio issue affecting 911 calls has been successfully resolved. Please contact us if you continue to experience any difficulties.

1. 2025年9月11日 UTC 14:41investigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls with new ported in number or change new number etc.. Our engineers are working to quickly resolve the issue.

2. 2025年9月11日 UTC 14:42identified

   The issue has been identified and a fix is being implemented.

3. 2025年9月11日 UTC 14:44monitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年9月11日 UTC 14:53resolved

   This incident has been resolved.

1. 2025年9月5日 UTC 21:38investigating

   Vonage is committed to transparency and keeping customers informed about developments that may impact their organizations. The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift. Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected. Information that may be affected While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases. What is being done We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers. What customers should do As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately. Customer support Customers with questions should contact the Support Team.

2. 2025年10月29日 UTC 18:14resolved

   This incident has been resolved.

1. 2025年8月5日 UTC 16:39investigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue.

2. 2025年8月5日 UTC 16:41investigating

   We are continuing to investigate this issue.

3. 2025年8月5日 UTC 17:00investigating

   Our engineers and support teams are dedicated to resolving the issue where customers may be experiencing issues placing or receiving calls as soon as possible. Please stay tuned for further updates.

4. 2025年8月5日 UTC 18:14identified

   The issue has been identified and our teams are working on mitigation and resolution. Please stay tuned for further updates.

5. 2025年8月5日 UTC 20:15identified

   The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.

6. 2025年8月5日 UTC 21:15identified

   Our engineering teams continue to work on mitigation and resolution. Please stand by for further updates.

7. 2025年8月5日 UTC 22:31monitoring

   The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.

8. 2025年8月5日 UTC 22:53monitoring

   We are continuing to monitor for any further issues.

9. 2025年8月6日 UTC 15:32resolved

   We have resolved the intermittent issue some customers had placing and receiving calls. If you are still having an issue, please contact our support teams at 1-866-901-0242.

1. 2025年7月31日 UTC 19:38investigating

   We are currently investigating an issue where some customer's contacts and call dashboard in the desktop app are not loading. Our engineers are working to quickly resolve the issue.

2. 2025年7月31日 UTC 20:17monitoring

   The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.

3. 2025年8月1日 UTC 00:40resolved

   We have resolved the intermittent issues with loading contacts in the call dashboard and desktop app. If you are still having an issue, please contact us.