Vonage 中断历史

1. 2026年9月4日 UTC 09:21investigating

   我们意识到可能影响到2FA核查电子邮件的问题。 我们正在努力尽快解决这一问题。 我们将在1个小时内提供最新消息。 谢谢你的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

2. 2026年9月4日 UTC 11:03identified

   我们确定了这一问题并采取了初步的缓解措施。 我们继续努力解决可能与2FA电子邮件问题有关的问题。 我们将在2小时内继续提供新的消息 谢谢你的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

3. 2026年9月4日 UTC 12:31identified

   我们继续努力解决可能影响欧洲-地中海和不结盟运动区域2FA核查电子邮件的问题。 我们将继续提供 进一步更新在这里在6小时内。 谢谢你的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

4. 2026年9月4日 UTC 13:52monitoring

   在2FA核查邮件中断后,Vonage服务继续显示出恢复的迹象. 我们将继续提供 进一步更新在这里 在6小时之内, 一旦恢复 完整的服务。 感谢大家在我们努力尽快恢复服务时的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

5. 2026年9月4日 UTC 14:25resolved

   在今天的服务中断后,Vonage服务已经完全恢复,服务中断始于2026-09-04 08:01 UTC. 已确认完全解析自协调世界时2026-09-04 13:37生效. 受到影响的客户将收到一份正式的RFO。 谢谢你的耐心和理解 我们努力尽快恢复服务 如有任何问题,请联系https://www.vonage.com/support/

自动翻译自官方事件更新。

1. 2026年9月4日 UTC 08:26investigating

   我们意识到可能影响你的历史分析的问题:在EMEA地区,有计划的交付、历史分析仪表板和Stats API查询。 我们正在努力尽快解决这一问题。 我们将在1个小时内提供最新消息。 谢谢你的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

2. 2026年9月4日 UTC 09:25monitoring

   在今天的历史分析学和Stats API中断之后,Vonage服务继续显示出复苏的迹象. 我们将继续提供 进一步更新在这里 在6小时之内, 一旦恢复 完整的服务。 感谢大家在我们努力尽快恢复服务时的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

3. 2026年9月4日 UTC 10:17resolved

   今天的服务中断后,Vonage服务完全恢复了,服务中断始于2026-09-04 07:07 UTC. 全溶被确认自2026-09-04 UTC起有效. 谢谢你的耐心和理解 我们努力尽快恢复服务 如有任何问题,请联系https://www.vonage.com/support/

自动翻译自官方事件更新。

1. 2026年8月20日 UTC 09:23investigating

   我们知道可能会影响你WebRTC电话的问题。 我们正在努力尽快解决这一问题。 我们会在30分钟内提供进一步的更新. 谢谢你的耐心和理解。 如果你有任何问题,请

2. 2026年8月20日 UTC 09:31identified

   我们已经查明了可能影响你们WebRTC通话的问题,我们采用了初步缓解措施。 口香糖服务在今天中断后 继续呈现复苏的迹象 我们将在30分钟内继续在这里提供更新 一旦恢复了完整服务 感谢大家在我们努力尽快恢复服务时的耐心和理解.

3. 2026年8月20日 UTC 10:11monitoring

   在今天的WebRTC通话中断后,Vonage服务继续显示出恢复的迹象. 我们将继续提供进一步的更新,一旦全面恢复服务. 感谢大家在我们努力尽快恢复服务时的耐心和理解。 如有任何问题,请联系[https://www.vonage.com/support/]

4. 2026年8月20日 UTC 10:49resolved

   在今天的服务中断后,Vonage服务完全恢复,服务中断始于2026-08-20 08:14 UTC. 已确认完全解析自协调世界时2026-08-20 08:49起生效. 受到影响的客户将收到一份正式的RFO。 谢谢你的耐心和理解 我们努力尽快恢复服务 如有任何问题,请联系[https://www.vonage.com/support/]

自动翻译自官方事件更新。

1. 2026年8月11日 UTC 00:26investigating

   We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

2. 2026年8月11日 UTC 00:27investigating

   We are continuing to investigate this issue.

3. 2026年8月11日 UTC 01:26investigating

   We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

4. 2026年8月11日 UTC 03:29investigating

   We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

5. 2026年8月11日 UTC 03:45monitoring

   Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. 2026年8月11日 UTC 03:47monitoring

   We are continuing to monitor for any further issues.

7. 2026年8月11日 UTC 08:06resolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-08-10 15:35 UTC. Full resolution has been confirmed effective 2026-08-11 3:15 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年8月7日 UTC 09:21investigating

   We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年8月7日 UTC 09:53investigating

   We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年8月7日 UTC 10:54investigating

   We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA and APAC regions. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 2026年8月7日 UTC 11:19monitoring

   Vonage services continue to show signs of recovery following today's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 2026年8月7日 UTC 12:40resolved

   Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-08-07 7:57 UTC. Full resolution has been confirmed effective 2026-08-07 12:10 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年8月4日 UTC 12:36investigating

   We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年8月4日 UTC 13:05resolved

   We have a confirmation that the issue with Historical Analytics is now resolved.

1. 2026年7月29日 UTC 14:01investigating

   我们知道可能影响到使用虚拟助理的语音互动的问题,导致虚拟助理的投入不再被掌握。 我们正在努力尽快解决这一问题。 我们将在1个小时内提供最新消息。 谢谢你的耐心和理解。 若有任何问题,请访问https://www.vonage.com/support/

2. 2026年7月29日 UTC 14:15investigating

   我们正在继续调查这一问题.

3. 2026年7月29日 UTC 14:28monitoring

   在今天AI Studio虚拟助理中断后,Vonage服务继续显示出恢复的迹象. 我们将在12小时内继续进一步更新,一旦恢复全面服务. 感谢大家在我们努力尽快恢复服务时的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

4. 2026年7月29日 UTC 20:49resolved

   在今天的服务停用后,Vonage服务已经完全恢复,从协调世界时2026-07-29 13:40开始. 完全解析被确认自协调世界时2026-07-29 14:09起生效. 你会收到正式的RFO。 谢谢你的耐心和理解 我们努力尽快恢复服务.

自动翻译自官方事件更新。

1. 2026年7月24日 UTC 09:53investigating

   我们意识到,有些问题可能会影响到使用虚拟助理的一些入境电话,导致虚拟助理的产出不再被掌握。 我们正在努力尽快解决这一问题。 我们将在1个小时内提供最新消息。 谢谢你的耐心和理解。 若有任何问题,请访问https://www.vonage.com/support/

2. 2026年7月24日 UTC 11:17monitoring

   虚拟助理今天中断后,Vonage服务继续显示出恢复的迹象。 我们将在4小时内继续进一步更新,一旦恢复全面服务. 感谢大家在我们努力尽快恢复服务时的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

3. 2026年7月24日 UTC 15:11resolved

   在今天的服务中断后,Vonage服务完全恢复,服务中断始于2026-07-24 08:06 UTC. 已确认完全解析自协调世界时2026-07-24 09:17生效. 受到影响的客户将收到一份正式的RFO。 谢谢你的耐心和理解 我们努力尽快恢复服务 如有任何问题,请联系https://www.vonage.com/support/

自动翻译自官方事件更新。

1. 2026年7月23日 UTC 11:49investigating

   我们知道,由于第三方停电,一些问题可能会影响你们通过厄梅阿地区GTT会议边界控制员(SBCs)拨打的一些电话。 我们正在努力尽快解决这一问题。 我们将在1个小时内提供最新消息。 谢谢你的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

2. 2026年7月23日 UTC 13:02identified

   在GTT报告停电后,我们正在监测对一些Vonage服务的影响,这可能影响到你在EMEA地区的电话。 我们正在同全球工作队密切合作,努力解决这一问题。 我们将继续在6小时内提供进一步的更新. 谢谢你的耐心和理解。 如有任何问题,请联系https://www.vonage.com/support/

3. 2026年7月23日 UTC 16:58monitoring

   感谢您耐心地关注GTT今天早些时候报道的停电情况, 全球工作队已查明了这一问题并采取了初步缓解措施,并继续报告受影响服务部门恢复的早期迹象。 随着复苏的继续,我们继续与他们接触。 我们将在24小时内进一步更新, 如有任何问题,请联系https://www.vonage.com/support/

4. 2026年7月23日 UTC 17:56resolved

   在GTT报道的今日停用后,Vonage服务全面恢复,从2026-07-23 09:44:28 UTC开始. GTT确认事件已完全解决,自协调世界时2026-07-23-14:25起生效. 受到影响的客户将收到一份正式的RFO。 感谢您在与GTT合作尽快恢复服务时的耐心和理解. 如有任何问题,请联系https://www.vonage.com/support/

自动翻译自官方事件更新。

1. 2026年7月9日 UTC 06:42investigating

   We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年7月9日 UTC 07:22monitoring

   We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年7月9日 UTC 11:51resolved

   Vonage services have been fully restored following today’s service outage, which began at 2026-07-09 03:33 AM UTC. Full resolution has been confirmed effective 2026-07-09 07:20 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年7月6日 UTC 14:28investigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年7月6日 UTC 14:59monitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年7月6日 UTC 16:35resolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年7月2日 UTC 10:56investigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年7月2日 UTC 16:29monitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年7月3日 UTC 11:12resolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-02 08:51 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-02 15:45 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年7月2日 UTC 05:11investigating

   We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年7月2日 UTC 06:59monitoring

   Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年7月2日 UTC 09:27resolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年7月1日 UTC 16:00investigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年7月1日 UTC 16:58monitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年7月1日 UTC 19:25resolved

   Vonage services have been fully restored following today’s service outage reported by our third party carrier, which began around 2026-07-01 9:00 AM UTC. Full resolution of the incident has been confirmed effective 2026-07-01 14:45 PM UTC. Thank you for your patience and understanding as we worked with the carrier to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年6月30日 UTC 18:35investigating

   We are aware of issues that may be impacting your Intelligent Workspace digital interactions creation. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年6月30日 UTC 19:37monitoring

   Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace digital interactions creation in the EMEA and APAC regions. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年7月1日 UTC 12:22resolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-06-30 19:56 UTC. Full resolution has been confirmed effective 2026-06-30 20:15 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年6月26日 UTC 12:54investigating

   We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年6月26日 UTC 13:08monitoring

   Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年6月26日 UTC 19:31identified

   Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 2026年6月29日 UTC 05:11resolved

   Vonage services have been fully restored following today’s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/ UPDATE: Salesforce team has now published more information relating to the incident on their platform. For full transparency, we encourage you to review the official incident details and timeline, which are available on the Salesforce Trust Status page: Incident Reference: https://status.salesforce.com/incidents/20004168 This page contains all publicly available information regarding the incident, including status updates and resolution details. Should you have any further questions or require additional clarification, please do not hesitate to reach out — we are happy to assist. We appreciate your understanding and continued partnership.

1. 2026年6月19日 UTC 12:08investigating

   We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年6月19日 UTC 14:51investigating

   Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic. We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年6月19日 UTC 19:54resolved

   Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年6月16日 UTC 17:02investigating

   We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年6月16日 UTC 17:46monitoring

   Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年6月16日 UTC 18:19resolved

   Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年6月12日 UTC 15:51investigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年6月15日 UTC 17:30monitoring

   Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年6月16日 UTC 15:27resolved

   Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026年6月9日 UTC 16:29investigating

   We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026年6月9日 UTC 18:13investigating

   We are working to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026年6月10日 UTC 19:08investigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 2026年6月11日 UTC 17:39monitoring

   Vonage services have been fully restored following the AI Studio service interruption. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 2026年6月11日 UTC 20:40resolved

   This incident has been resolved.