58 Wave incidents · 2024年9月 — official updates, affected components, duration and resolution details.
我们发现销售和付款的应用错误 > 一些浪潮付款用户的付款页。 用户可能看到错误的估计存款日期为10月12日星期一. 这一日期没有适当地计入昨天的银行假日。 付款正在按预期进行处理,而且仍将达到我们标准营业日时间表,其中不包括周末和银行假日。 我们对这种不明确的经验表示歉意.
我们发现销售和付款的应用错误 > 一些浪潮付款用户的付款页。 用户可能看到错误的估计存款日期为10月12日星期一. 这一日期没有适当地计入昨天的银行假日。 付款正在按预期进行处理,而且仍将达到我们标准营业日时间表,其中不包括周末和银行假日。 我们已经发布了一个可以避免今后出现这一问题的固定办法,但有些付款可能仍然显示10月12日付款日期不正确。 我们对这种不明确的经验表示歉意.
自动翻译自官方事件更新。
我们目前正在调查这一问题.
我们正在继续调查这一问题.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查一个在波浪几页中 造成一些暂时性的问题。 用户访问可能受到影响,一旦获得更多信息,我们将分享更多信息.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查关于客户无法进入"浪潮"的报告. 进一步更新.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are investigating reports of delays or failures occurring with receipt scan uploads. Further updates to follow.
Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads will result in a failure at this time. Further updates will be posted as new information becomes available.
We are continuing to monitor for any further issues.
Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads will result in a failure at this time. We are continuing to monitor the issue.
Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads may still be affected. We are continuing to monitor the issue.
This incident has been resolved. Receipts may take a few minutes to fully upload. If you attempted a receipt upload between 7:13 PM and 11:08 PM on Friday, August 7, 2026, please re-upload your receipt.
我们正在调查关于电子邮件发票和估计数不包括所附PDF上的商业标志的报告。 商业标志也不包括在作为PDF出口的发票或电子邮件上. 进一步更新.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
自动翻译自官方事件更新。
我们正在调查一个阻止一些用户将时间表保存在工资单上的问题。 鼓励用户对浏览器进行故障检查,看看是否解决了问题. 我们将随时分享最新情况.
时间表问题已经落实,我们正在监测.
这个问题已经得到解决。 我们为中断道歉.
自动翻译自官方事件更新。
Wave is currently impacted by an payroll incident occurring with one of our 3rd party partners. Some employees of Wave Payroll businesses may experience delayed payments today. Our 3rd party partner expects these payments to still land today, though arriving later than expected. Further updates will be posted as new information becomes available.
Wave is monitoring the payroll incident that occurred with one of our 3rd party partners. Some employees of Wave Payroll businesses may experience delayed payments today. All impacted delayed payments will still land today.
As it turns out, some impacted payroll deposits will be delayed past June 18th. We have reached out to those impacted employers directly. Beyond those impacted, the incident has been resolved between our 3rd party partner and their banking partner.
We are investigating reports that customers are unable to access Wave. Further updates to follow.
We have resolved the issues that were affecting the sign in page.
We have identified an issue that led to a delay in payout delivery for some U.S. Wave Payments customers. The issue has been resolved, and we will reach out to impacted customers with further details.
We have reached out to the impacted customers, and the issue is resolved.
We are investigating an issue that is causing login and page errors for some users across the Wave platform. We will share updates when they become available.
The issue has been resolved. We apologize for the interruption to your Wave experience today.
We are currently investigating an increase in errors across Wave. Some users may experience difficulty accessing certain pages or their Wave account altogether.
The issue has been resolved. We apologize for the interruption today.
We are currently investigating an issue that is preventing a subset of users from logging into their Wave accounts properly. We will share more information as it becomes available.
The issue has been resolved. We apologize for the interruption today.
We have identified and are investigating an issue causing scheduled recurring invoices to not be generated. Automatic recurring charges that happen through those recurring invoices are also impacted due to this. Creating and sending individual invoices, as well as payments against individual invoices are not affected at this time. We thank you for your patience and we will share updates on next steps as they become available.
We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged. Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.
We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged. Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.
We are currently investigating an issue leading to increased errors on invoicing-related pages in Wave, for some Wave users and/or their clients.
This incident has been resolved. Thank you for your patience and we apologize for the interruption today.
Some clients of Wave Payment users are unable to input their Credit Card details for Payment processing through Wave generated Invoices and Payment Links. We are looking into this.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports that users are unable to sign in to Wave through their mobile app. While we investigate, users can still access Wave through our web application. You can access the web application through a desktop browser or your mobile browser through https://my.waveapps.com/login/
The issue has been identified and a fix is being implemented.
We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update; 1. Go to the App Store / Google Play on your phone 2. Update to the latest version of the Wave app (4.15.0) 3. Launch the app 4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 5. Re-launch the app
We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update; 1. Go to the App Store / Google Play on your phone 2. Update to the latest version of the Wave app (4.15.0) 3. Launch the app 4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 5. Re-launch the app
Wave is currently impacted by an incident occurring with our Payroll partner. Payroll users might find that taking Payroll related actions is delayed or some pages are not loading. Our partner has released a fix and we are monitoring. Further updates will be posted as new information becomes available.
We are continuing to monitor for any further issues.
Issue is now resolved. We thank you for your patience.
Wave is currently impacted by an incident occurring with one of our 3rd party partners. Google Play billing is experiencing an issue, impacting existing Wave customers on Android from upgrading to Pro or Receipts Plans via mobile. New Wave customers on Android are also blocked from completing sign-up via mobile. Web application access and sign-up is not impacted. Further updates will be posted as new information becomes available.
This incident has been resolved on the Google Play side, and Android billing should now work as expected.
We are investigating reports that invoices and estimate emails are not sending to recipients. Further updates to follow.
Issues with invoice and estimate emails not being sent to recipients has been resolved. We apologize for the inconvenience during this time.
