客户无法通过我们的帮助中心聊天台联系到支持
Pending
- investigating
这个问题使顾客无法联系现场代理或通过代理代理提交电子邮件支持案件。 用户会看到"有一个问题连接到支持。 请稍后再试"或"有技术问题将你与我们的支援团队联系起来". 请稍后再试". 我们了解并调查了.
- identified
这一问题已经确定,一个解决办法正在实施之中.
- monitoring
一项措施已经执行,我们正在监测结果.
- resolved
这一事件已经得到解决.
自动翻译自官方事件更新。
51 Wufoo incidents · 2018年4月 — official updates, affected components, duration and resolution details.
这个问题使顾客无法联系现场代理或通过代理代理提交电子邮件支持案件。 用户会看到"有一个问题连接到支持。 请稍后再试"或"有技术问题将你与我们的支援团队联系起来". 请稍后再试". 我们了解并调查了.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of Wufoo users that cannot access the site (i.e. encountering 500 error).
This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.
We are currently investigating an issue with the Zapier integration.
This incident was a false alert. There was no issue with the Zapier integration. Customers were not impacted in any way.
We are currently investigating the issue. The workaround would be to temporarily revert to the Legacy version by going to the Users tab, unchecking the box that says 'Use the new experience' and then clicking 'save'. From there you can retry duplicating your desired forms.
This incident has been resolved.
We experienced a few hiccups with redirects and form submissions. When responding to a form respondents experienced a blank page rather than the expected "thank you" confirmation page or configured form redirect. For single page forms the response would still be collected, integrations triggered and emails notifications delivered. The issue prevented respondents from being redirect to complete a signature or payment. For multiple page forms, the submission would be interrupted after the first page. Respondents would see a blank page but the partial response was collected.
We are currently investigating this issue.
There are multiple areas of Wufoo experiencing issues at the moment, including: - Some forms returning blank pages when loading - Issues with embedded form redirects - Issues related to the PayPal integration - Errors with form editing The team is working on each of these and we will be providing additional updates as we have them.
A fix has been implemented and we are monitoring the results.
There are multiple areas of Wufoo experiencing issues at the moment, including: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues related to the PayPal integration (Both PayPal Standard and PayPal Website Pro) - Issues with Notification Emails The team is actively working on each of these and we will be providing additional updates as we have them.
Resolved Issues in Wufoo The following issues have been resolved, and these functionalities are now working correctly: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues with Notification Emails - Some forms returning blank pages when loading - Errors with form editing - Issues with the PayPal Standard integration Ongoing Issue We are still investigating a remaining issue affecting the PayPal Website Payments Pro integration.
Due to issues outside of our control, support for the PayPal Website Payments Pro integration has since been removed. We continue to support PayPal Standard and PayPal Payflow Pro, along with several other vendors which you can find at https://help.surveymonkey.com/en/wufoo/integrations/#payments
We are currently investigating the issue. Users may experience issues with logging into Wufoo and while logged in, issues with using the app.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
A fix has been implemented. Logging in should work. However, m.wufoo.com is impaired and unavailable.
This incident has been resolved.
Starting at 1am PST on October 31, 2024 Wufoo experienced some issues with notification emails being triggered. The issue has been resolved and notification emails are sending as expected.
We've identified an issue impacting Wufoo login, where users will see a "password incorrect" message erroneously. Some users have reported that using the Firefox browser resolves this issue for them. We are investigating and will provide further updates as we have them.
We are continuing to investigate this issue. Using an alternate browser may continue to be a workaround for customers experiencing intermittent login failures.
We have identified the issue and are working on implementing a fix.
This issue has been resolved.
We are seeing errors and slow performance across for some pages are investigating the issue. We will relay information as it becomes available.
This incident has been resolved.
Wufoo is currently down. We have identified the issue and are working on a fix.
We're releasing a fix and are currently monitoring the site.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We have identified an issue with all outbound communications. As such all integrations and payments requiring access to a 3rd party system will be impacted.
Issue has been identified in an upstream provider and has been addressed.
This incident has been resolved.
We are currently investigating this issue.
Outbound message delivery has resumed but it will take time for all queued messages to be delivered. We are continuing to monitor this issue.
This incident has been resolved.
We are currently investigating issues pertaining to our Dropbox integration. At this time modifying or adding configuration as well as uploading files to Dropbox is not functional.
This incident has been resolved.
Select outbound integrations may experience issues during this incident.
This incident has been resolved.
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Wufoo is currently experiencing intermittent access issues.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may currently be experiencing issues logging in or responding to forms. We are investigating.
The issue has been resolved and we are monitoring for further impact.
This incident has been resolved.