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    Wufoo 中断历史

    53 Wufoo incidents · 2018年4月 — official updates, affected components, duration and resolution details.

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    Urgent preventive security maintenance

    开始时间 2026年10月21日 UTC 18:38 · 4h 41m

    Outage严重事件
    1. 2026年10月21日 UTC 18:38investigating

      We have temporarily taken our Wufoo service offline to perform urgent preventive security maintenance.  Please note that there is no evidence of a security breach or compromise to our systems or customer data. We are proactively taking these measures as a preemptive step to ensure full protection across our service. Our engineering and security teams are actively applying the necessary updates and testing. We expect to bring Wufoo back online as soon as maintenance is complete. Thank you for your patience and understanding.

    2. 2026年10月21日 UTC 22:43monitoring

      Wufoo is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data. We're monitoring closely. In the short term, file uploads may not work as expected, and some upload limits may apply. Our teams are working to bring uploads fully back to normal.

    3. 2026年10月21日 UTC 23:18resolved

      Incident is Resolved. Wufoo is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data.

    保存窗体导致错误

    开始时间 2026年10月15日 UTC 23:04 · 3h 1m

    Pending
    1. 2026年10月15日 UTC 23:04investigating

      我们目前正在调查这一问题.

    2. 2026年10月16日 UTC 00:42monitoring

      已经执行了一项固定措施。 保存表格应该有用,但我们正在一段时间内监测结果,然后将这一事件称为已解决事件.

    3. 2026年10月16日 UTC 02:05resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    客户无法通过我们的帮助中心聊天台联系到支持

    开始时间 2026年7月14日 UTC 19:16 · 50m

    Pending
    1. 2026年7月14日 UTC 19:16investigating

      这个问题使顾客无法联系现场代理或通过代理代理提交电子邮件支持案件。 用户会看到"有一个问题连接到支持。 请稍后再试"或"有技术问题将你与我们的支援团队联系起来". 请稍后再试". 我们了解并调查了.

    2. 2026年7月14日 UTC 19:58identified

      这一问题已经确定,一个解决办法正在实施之中.

    3. 2026年7月14日 UTC 20:00monitoring

      一项措施已经执行,我们正在监测结果.

    4. 2026年7月14日 UTC 20:06resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    "Please enter a valid date in MM/DD/YYYY format" error appearing for valid dates

    开始时间 2026年2月5日 UTC 17:48 · 27m

    Pending
    1. 2026年2月5日 UTC 17:48investigating

      We are currently investigating this issue.

    2. 2026年2月5日 UTC 17:54identified

      The issue has been identified and a fix is being implemented.

    3. 2026年2月5日 UTC 18:10monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年2月5日 UTC 18:15resolved

      This incident has been resolved.

    AWS issue impact

    开始时间 2025年10月20日 UTC 14:55 · 4h 39m

    Outage重大事件
    1. 2025年10月20日 UTC 14:55monitoring

      Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of Wufoo users that cannot access the site (i.e. encountering 500 error).

    2. 2025年10月20日 UTC 19:34resolved

      This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

    Wufoo Zapier integration is currently failing

    开始时间 2025年8月28日 UTC 09:12 · 1h 11m

    Pending
    1. 2025年8月28日 UTC 09:12investigating

      We are currently investigating an issue with the Zapier integration.

    2. 2025年8月28日 UTC 10:23resolved

      This incident was a false alert. There was no issue with the Zapier integration. Customers were not impacted in any way.

    Error when duplicating forms on the New Experience

    开始时间 2025年5月16日 UTC 13:38 · 35m

    Outage重大事件
    1. 2025年5月16日 UTC 13:38investigating

      We are currently investigating the issue. The workaround would be to temporarily revert to the Legacy version by going to the Users tab, unchecking the box that says 'Use the new experience' and then clicking 'save'. From there you can retry duplicating your desired forms.

    2. 2025年5月16日 UTC 14:13resolved

      This incident has been resolved.

    Redirect issues when submitting forms

    开始时间 2025年2月6日 UTC 21:30 · 0m

    Outage重大事件
    1. 2025年2月6日 UTC 22:34resolved

      We experienced a few hiccups with redirects and form submissions. When responding to a form respondents experienced a blank page rather than the expected "thank you" confirmation page or configured form redirect. For single page forms the response would still be collected, integrations triggered and emails notifications delivered. The issue prevented respondents from being redirect to complete a signature or payment. For multiple page forms, the submission would be interrupted after the first page. Respondents would see a blank page but the partial response was collected.

    Intermittent Issues Accessing Some Live Forms & Form Redirects

    开始时间 2024年12月3日 UTC 20:35 · 43d 0h

    Outage重大事件
    1. 2024年12月3日 UTC 20:35investigating

      We are currently investigating this issue.

    2. 2024年12月3日 UTC 21:35investigating

      There are multiple areas of Wufoo experiencing issues at the moment, including: - Some forms returning blank pages when loading - Issues with embedded form redirects - Issues related to the PayPal integration - Errors with form editing The team is working on each of these and we will be providing additional updates as we have them.

    3. 2024年12月4日 UTC 00:01monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年12月4日 UTC 16:56monitoring

      There are multiple areas of Wufoo experiencing issues at the moment, including: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues related to the PayPal integration (Both PayPal Standard and PayPal Website Pro) - Issues with Notification Emails The team is actively working on each of these and we will be providing additional updates as we have them.

    5. 2024年12月5日 UTC 03:32monitoring

      Resolved Issues in Wufoo The following issues have been resolved, and these functionalities are now working correctly: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues with Notification Emails - Some forms returning blank pages when loading - Errors with form editing - Issues with the PayPal Standard integration Ongoing Issue We are still investigating a remaining issue affecting the PayPal Website Payments Pro integration.

    6. 2025年4月9日 UTC 20:34resolved

      Due to issues outside of our control, support for the PayPal Website Payments Pro integration has since been removed. We continue to support PayPal Standard and PayPal Payflow Pro, along with several other vendors which you can find at https://help.surveymonkey.com/en/wufoo/integrations/#payments

    Issue impacting log in and logged in experience.

    开始时间 2024年11月26日 UTC 02:29 · 6h 35m

    Outage重大事件
    1. 2024年11月26日 UTC 02:29investigating

      We are currently investigating the issue. Users may experience issues with logging into Wufoo and while logged in, issues with using the app.

    2. 2024年11月26日 UTC 02:30identified

      The issue has been identified and a fix is being implemented.

    3. 2024年11月26日 UTC 02:35monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年11月26日 UTC 02:43monitoring

      A fix has been implemented. Logging in should work. However, m.wufoo.com is impaired and unavailable.

    5. 2024年11月26日 UTC 09:04resolved

      This incident has been resolved.

    Issues with notification emails

    开始时间 2024年10月31日 UTC 08:00 · 0m

    Pending
    1. 2024年11月12日 UTC 19:04resolved

      Starting at 1am PST on October 31, 2024 Wufoo experienced some issues with notification emails being triggered. The issue has been resolved and notification emails are sending as expected.

    Issues with logging in to Wufoo

    开始时间 2024年4月24日 UTC 16:53 · 4h 26m

    Outage重大事件
    1. 2024年4月24日 UTC 16:53investigating

      We've identified an issue impacting Wufoo login, where users will see a "password incorrect" message erroneously. Some users have reported that using the Firefox browser resolves this issue for them. We are investigating and will provide further updates as we have them.

    2. 2024年4月24日 UTC 19:50investigating

      We are continuing to investigate this issue. Using an alternate browser may continue to be a workaround for customers experiencing intermittent login failures.

    3. 2024年4月24日 UTC 20:35identified

      We have identified the issue and are working on implementing a fix.

    4. 2024年4月24日 UTC 21:18resolved

      This issue has been resolved.

    Errors and slow performance

    开始时间 2023年1月31日 UTC 17:35 · 36m

    Issues轻微事件
    1. 2023年1月31日 UTC 17:35investigating

      We are seeing errors and slow performance across for some pages are investigating the issue. We will relay information as it becomes available.

    2. 2023年1月31日 UTC 18:12resolved

      This incident has been resolved.

    Wufoo is down

    开始时间 2022年8月11日 UTC 00:53 · 1h 25m

    Outage严重事件
    1. 2022年8月11日 UTC 01:53identified

      Wufoo is currently down. We have identified the issue and are working on a fix.

    2. 2022年8月11日 UTC 02:12monitoring

      We're releasing a fix and are currently monitoring the site.

    3. 2022年8月11日 UTC 02:18resolved

      This incident has been resolved.

    Production Outage

    开始时间 2022年6月3日 UTC 01:11 · 35m

    Outage严重事件
    1. 2022年6月3日 UTC 01:11investigating

      We are currently investigating this issue.

    2. 2022年6月3日 UTC 01:27identified

      The issue has been identified and a fix is being implemented.

    3. 2022年6月3日 UTC 01:33monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022年6月3日 UTC 01:42monitoring

      We are continuing to monitor for any further issues.

    5. 2022年6月3日 UTC 01:46resolved

      This incident has been resolved.

    Integration and Payments issues

    开始时间 2021年12月15日 UTC 15:54 · 1h 46m

    Pending
    1. 2021年12月15日 UTC 15:54investigating

      We have identified an issue with all outbound communications. As such all integrations and payments requiring access to a 3rd party system will be impacted.

    2. 2021年12月15日 UTC 16:19monitoring

      Issue has been identified in an upstream provider and has been addressed.

    3. 2021年12月15日 UTC 17:40resolved

      This incident has been resolved.

    Email Outage

    开始时间 2021年10月28日 UTC 19:47 · 4h 37m

    Outage严重事件
    1. 2021年10月28日 UTC 19:47investigating

      We are currently investigating this issue.

    2. 2021年10月28日 UTC 21:49monitoring

      Outbound message delivery has resumed but it will take time for all queued messages to be delivered. We are continuing to monitor this issue.

    3. 2021年10月29日 UTC 00:23resolved

      This incident has been resolved.

    Integration issues

    开始时间 2021年10月21日 UTC 22:33 · 54m

    Outage重大事件
    1. 2021年10月21日 UTC 22:33investigating

      We are currently investigating issues pertaining to our Dropbox integration. At this time modifying or adding configuration as well as uploading files to Dropbox is not functional.

    2. 2021年10月21日 UTC 23:27resolved

      This incident has been resolved.

    Wufoo Emergency Maintenance

    开始时间 2021年9月14日 UTC 00:18 · 15m

    Issues轻微事件
    1. 2021年9月14日 UTC 00:18identified

      Select outbound integrations may experience issues during this incident.

    2. 2021年9月14日 UTC 00:33resolved

      This incident has been resolved.

    Site Down

    开始时间 2021年3月3日 UTC 22:39 · 2h 11m

    Outage严重事件
    1. 2021年3月3日 UTC 22:39investigating

      We are currently investigating the issue.

    2. 2021年3月4日 UTC 00:04monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2021年3月4日 UTC 00:50resolved

      This incident has been resolved.