55 Ww Norton And Company incidents · 2023年8月 — official updates, affected components, duration and resolution details.
我们正在调查一个问题 客户不能完成购买 在whnorton.com。 顾客正面临一个问题,他们无法越过输入拉链码的一步。 如果你遇到这个问题,请与我们的支助小组联系,后者将帮助你完成购买:https://support.wwnorton.com/
这个问题现已得到解决。 请联系我们的支援团队:https://support.wwnorton.com/
自动翻译自官方事件更新。
We have received multiple reports that grades are not being sent properly to Canvas grade books. Students may receive an error message that reads, "Your work and your grade have been saved, but we were not able to transfer your grade to your LMS." Grades are still being properly saved in our database, so students can continue working and receiving grades. Once this issue has been resolved, any grades perviously earned will be properly sent to LMS grade books. We are currently investigating this issue and will provide more updates as they become available. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request
We are continuing to investigate this issue.
Our developers have identified the root cause of this issue and have sent a request to Canvas support to make the necessary adjustments to resolve this problem. We are currently waiting for a response from Canvas, as we are unable to make the necessary changes ourselves. Grades are still being properly stored in our databases so students may continue completing assignments and those grades will be sent to their grade books after Canvas has resolved this issue. At this time, no other LMS platforms (Blackboard, Brightspace/D2L, Moodle, etc.) are experiencing this issue. Thank you for your continued patience!
This issue has been resolved, so all new grades earned from this point forward will be properly sent to your Canvas grade book. We are also working on sending all previously earned grades to Canvas grade books. Over the next hour, you should see your previous grades properly updated in your grade books. We will post a final update once we confirm that all previous grades have been successfully updated.
This incident has been completely resolved. All grades earned during this issue, for all products, have been successfully resent to Canvas grade books. Thank you for your patience! If you need additional assistance, please contact our support team at support.wwnorton.com/request
我们正在调查一个信用卡采购失败的问题。 请订阅此页面获取更新 。 如果您需要援助,请联系支援小组
这个问题已经解决了。 我们与一家公司合作处理信用卡的购买,他们昨晚经历了他们后来解决的停业。 请与支援小组联系
自动翻译自官方事件更新。
我们正在调查https://wwnorton.com/上关于采购失败的报告。 我们会在这里发布最新消息。 如果您遇到这个问题, 请联系支援. wwnorton.com/ 求救.
问题已经解决,我们正在监测该网站。 如果您继续遇到任何问题,请联系支持.whnorton.com/request.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are investigating an intermittent issue where digital products are not appearing in the customer dashboard. We will post updates here. If you are experiencing this issue, please contact support.wwnorton.com/request for help.
This issue has been resolved. If you experience any further issue accessing your digital products, please contact support.wwnorton.com/request.
Users may encounter a 504 server error or an “Ongoing Server Maintenance” message when accessing support help notes on the W. W. Norton knowledge base (end-user help documentation). This knowledge base is provided by a third-party service - KnowledgeOwl. Updates regarding this issue can be found on KnowledgeOwl's incident page: https://knowledgeowl.statuspage.io/incidents/wntc2335l2j4. We will also continue to post updates here as new information becomes available.
The fix is holding and this incident is now resolved.
We are investigating an issue with missing links from the wwnorton.com book pages to the digital resource pages. There is no impact to customers' ability to log in, use, or purchase digital resources and courseware.
The links on wwnorton.com are restored and working as usual.
We're currently investigating received reports from students regarding two specific issues affecting their assignments: Some multiple choice questions aren't displaying the all the available answer choices on the student player. We've identified that this issue affects multiple choice questions where the an option to scramble all the multiple choice answers was selected within the question editor. Questions that contain algo values are displaying incorrectly and will affect the student's ability to complete a question if the answer is dependent on it. Our engineering teams are actively investigating these urgent issues and we hope to share more information soon. We apologize for any inconvenience these issues may cause and are working as fast as possible to remedy them.
This incident has now been resolved. Students who encountered this issue while they were working on an assignment should refresh that assignment to continue. We appreciate your patience as we resolved this issue.
We are currently investigating an issue where search and catalog browsing are not working on wwnorton.com. We will post updates here. Should you need help in the meantime, please contact us via support.wwnorton.com/request
Search and catalog functions are working on wwnorton.com. Our team will continue to monitor this, but if you encounter any issues searching or browsing on wwnorton.com, please contact us via support.wwnorton.com/request
We are currently investigating an issue where exam and desk copy requests on wwnorton.com are not going through. Please hold your requests until we resolve this issue and post an update here. If you have questions, please contact the Support Team at https://support.wwnorton.com/request
This issue is now resolved. If you still unable to submit an exam or desk copy request, please contact the Support Team at: https://support.wwnorton.com/request
We are investigating reports of videos and animations not loading from select digital product pages. We will provide additional updates here as we identify and resolve the issue.
This incident has been resolved.
We are currently investigating an issue with account password-reset confirmation emails. If you are experiencing this issue, please create a ticket via support.wwnorton.com/request so we can assist when the problem is resolved, or continue to monitor this status notice for updates.
This issue is resolved. If you experience any issue resetting your password now, please contact Support at support.wwnorton.com/request
We are currently investigating an issue where navigation categories are not appearing properly in the wwnorton.com catalog. To find the book or product you are looking for, please use the search bar. If you have questions, please contact Support at support.wwnorton.com/request
This issue has been resolved. If you experience any additional issues navigating the website catalog, please contact Support at support.wwnorton.com/request
We have received reports of some users' ebooks loading in "demo mode" with limited access to chapters, despite having purchased full access. In a majority of cases, the problem can be resolved by clearing the browser cache. Instructions for specific browsers are available at https://knowledgebase.wwnorton.com/help/clearing-cache If you experience this problem and clearing cache does not resolve it, please open a ticket with Norton's support team at https://support.wwnorton.com/request Our support and engineering teams are actively investigating a root cause and will provide updates via this channel.
This incident has been resolved.
Smartwork is encountering a sporadic connection issue which may impact instructors and students. Users may see an error message pop up or experience loading issues. Our team is investigating this issue.
This incident has been resolved.
We are investigating errors with Microsoft Word and LMS file exports from Norton Testmaker. If you experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request
We have implemented a fix that unblocks Microsoft Word and LMS file exports in Norton Testmaker. We are monitoring the fix for stability over the next hour. If you continue to experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request
This incident has been resolved.
There is a widespread Amazon AWS outage causing disruptions to many of our partners. While Norton products and services have not been directly impacted, users accessing our platform through an LMS or other vendor partner might experience intermittent access issues due to the impact of the AWS outage on those platforms. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
The Amazon AWS issue has been resolved.
We are currently investigating an issue where instructor resource pages are not loading properly on wwnorton.com. Customers are unable to load the pages to access their resources. Please subscribe to this page for further updates. If you have additional questions, please contact our support team at support.wwnorton.com/request
This issue was resolved at 10am Eastern. If you encounter any further issue accessing instructor resources, please contact our support team at support.wwnorton.com/request
We are currently investigating an intermittent issue where book covers and other metadata are not displaying properly in the wwnorton.com catalog and search results. You should not encounter any issue clicking on the book or purchasing it during this time. If you need assistance, please contact our support team at support.wwnorton.com/request
We are continuing to investigate this intermittent issue. We'll post another update as soon as we identify the root cause. If you need assistance, please contact our support team at support.wwnorton.com/request
This intermittent issue has been resolved. We will continue to monitor the wwnorton.com catalog and will provide updates here if required. If you need assistance, please contact our support team at support.wwnorton.com/request
We are receiving reports that some students are experiencing difficulties in loading Smartwork. We are working on a fix for this issue, but any impacted users should clear their cache which will resolve the issue and allow Smartwork to load as normal. We apologize for the inconvenience.
This incident has been resolved.