56 Yotpo incidents · 2025年2月 — official updates, affected components, duration and resolution details.
开始时间 : 协调世界时上午9:45 忠诚主页目前遇到一些问题,可能使其无法正确加载。 您可能看到一个错误信息,比如 , “ 似乎有些事情出了错 ” 。 我们的研发小组目前正在调查这一问题。 更多资讯一到, 我们对此可能造成的不便表示歉意。 如果你有任何问题或担心, 请随意通过直播与我们联系。 Yotpo支助小组
决定: 协调世界时10:09 影响"忠诚"主页的问题现已解决,页面正常上载. 谢谢你的耐心和理解 在我们的研发团队努力解决问题时 如果你继续遇到任何问题 请通过直播联系我们 Yotpo支助小组
自动翻译自官方事件更新。
我们意识到对Yotpo Loyty的影响已退化,并正在积极致力于这项工作。 我们已经查明了原因:我们的系统受到持续在LaunchDarkly发生的事件的影响,这是我们用来进行特性配置的第三方服务。 您可以在此查看他们的状态: https://status.launchdarkly.com/ 时间线( UTC) 16:16 UTC – LaunchDarkly开始调查旗帜评价错误和UI可用性问题. 协调世界时16:26 — 发射暗地里确定了问题并开始实施固定 UTC下午17:10 — LaunchDarkly确认其网络应用无法使用,并称旗下交付评价故障率较高. 协调世界时17:12——发射暗地里查明了根源,并正在执行一项固定措施 目前的影响 忠诚度数据处理延迟(订单、客户和相关同步流量) 中断的 API 失败( 降级性能, 不完全退出) 有些用户可能无法进入Loyality管理员,被重新定位到Yotpo账户前厅 数据安全性:我们预计不会在Yotpo一侧永久丢失数据. 然而,一旦恢复服务,任何失败的命令或客户处理API的电话都需要重新测试. 在此窗口中失败的 Shopify webhook 交付也应由 Shopify 自动重审。 我们的工程队正在监测局势,并将在我们掌握更多信息或恢复服务时公布最新情况.
影响约特波忠诚主义的事件已于协调世界时18:10解决. 所有系统都正常运行。 我们为任何不便而道歉。 如果您继续遇到问题,请联系Yotpo Support.
自动翻译自官方事件更新。
我们正在调查中度服务中断,在试图访问中度页面时造成出错. 我们为暂时的不便而道歉。 下一次更新状态时将有更多详情 Yotpo支助小组
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are aware of an issue preventing the Moderation page from loading in the Yotpo platform. Our team is actively investigating. Review collection and publishing are not affected.
The issue affecting the Moderation page has been resolved. All moderation functionality is operating normally. We apologize for the inconvenience.
We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected. Start time: 10:30 UTC (30 June 2026) Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
The incident has been resolved. Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly. End time: 12:00 UTC If you continue to experience any issues, please don't hesitate to contact our Support team through chat.
We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026. Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.
A fix has been implemented, and we are now monitoring the next batch of events as they are processed. If the issue is resolved, we will start working on the backfill process for the affected events. We will provide another update as soon as we have more information.
The issue was resolved yesterday, and we have confirmed that the fix is working as expected. Today, June 30, we retriggered all events that were missed and affected by the incident. If you have any questions, please contact our Support team via chat.
Start Time: 14:05 UTC We are currently experiencing issues with point redemption creation and widget display due to an ongoing Shopify outage. As a result, some customers may encounter difficulties redeeming points or viewing loyalty widgets. We are actively monitoring Shopify's progress in resolving the issue and will provide updates on our status page as more information becomes available.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature. We apologize for the temporary inconvenience. More details to follow in the next status update Start Time: 12:50 PM EST The Yotpo Support Team
At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores. We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share. We apologize for the inconvenience and appreciate your patience.
Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores. No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records. We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved.
This incident has been resolved. Full service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors. End Time: 2:40 PM EST Thank you for your patience, The Yotpo Support Team
Shopify checkout widget is not loading We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout. Start Time: 2026-05-17 13:00:00 UTC Business Impact: - Shoppers may not see or redeem loyalty rewards at checkout until this is fixed We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
This issue has been resolved. The checkout widget should load normally on Shopify checkout again. Start Time: 2026-05-17 13:00:00 UTC Start Time: 2026-05-18 05:47:00 UTC If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Overall Description of the issue and Affected Services: 1. Data ingestion from Ecommerce platforms 2. Webhook Delivery System Start Time: May 8, 2026 - 01:55 (UTC). Business Impact: Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected. We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team.
A fix has been implemented and we are monitoring the results.
The incident has been fully resolved.
We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard. This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.
A fix has been applied, and we are currently monitoring the results.
The issue has been fully resolved, and login is now working properly.
Start time 16:00 CET. Our R&D team is currently investigating the issue. Not everyone is affected.
The issue has been identified and a fix is being implemented.
End Time 20:25 CET The issue has been resolved. Thank you for your patience!
Overall Description of the issue and Affected Services: A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails. Start Time: Wednesday, April 8, 2026, 09:00 AM UTC Business Impact: Email Delivery: A portion of the scheduled review request emails were not sent as intended. Review Submissions: A subset of delivered emails contained links that led to landing page errors, preventing successful review submissions. Components Not Impacted: Existing reviews on storefronts, onsite widgets, and other core account functionalities remained fully operational and were not affected by this incident. Mitigation Efforts and Next Steps: Resolution: Our R&D team deployed two critical fixes—one on April 11 to restore email delivery and a final fix on April 13 to repair the corrupted landing page links. Note: Some users may receive a duplicate email as a result of this necessary correction. Monitoring: We have implemented enhanced monitoring and validation checks to prevent similar data discrepancies in future infrastructure updates. We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption. The Yotpo Team
We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team
The root cause has been identified, and our team is currently working on implementing a fix.
The fix has been successfully implemented, and we are actively monitoring the results.
Overall Description of the Issue and Affected Services: Users experience login issues and is redirected to an error page. Start Time: Apr 08, 2026 - 22:04 (UTC). End Time: Apr 08, 2026 - 23:40 (UTC). Business Impact: We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.
We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
The incident has been fully resolved, and redemptions are now working as expected
The incident has been fully resolved, and redemptions are now working as expected
Using the store switcher to move to another store might currently not be available.
We are continuing to investigate the issue. Start time: 17 Mar, 2026 - 11:28 [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.
Our engineering team have identified the underlying issue and are currently working on a fix.
A fix is implemented and we're currently monitoring the behaviour.
The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.
We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC
Update on the affected components.
The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:50:00 UTC
The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered.
We are currently investigating the issue that affects multiple services and R&D is investigating this. Yotpo Support Team
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are investigating an interruption in the orders service, causing a delay with processing orders. At the moment, some orders might be processed with a delay, but without any actual data loss. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
The incident has been resolved, and order processing is back to normal
Using the Review Requests Dashboard might currently not be available. Start time: 11 Feb, 2026 - 11:00 AM [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.
Our engineering team have identified the underlying issue and are currently working on a fix.
A fix is implemented and we're currently monitoring the behaviour.
The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.
