Zero Hash 中断历史

1. 2026年10月27日 UTC 20:38investigating

   我们知道目前在为SDK供资的账户中出现暂停会议的情况,这造成存款失败。 我们的工程组正在研究这个问题。 我们会随时通知你.

2. 2026年10月27日 UTC 20:54resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年10月6日 UTC 09:53monitoring

   我们知道SOL密码退出的处理出现延误. 我们的MPC提供者已经调查了这个问题,并且已经实施了一个固定办法,我们正在监测结果.

2. 2026年10月6日 UTC 10:26resolved

   所有受影响的交易现已在链上确认.

自动翻译自官方事件更新。

1. 2026年9月22日 UTC 14:51identified

   Cosmos Mainnet网络已停用33,086,740号区块,造成临时全链断电. 宇宙基金会正在积极调查这一问题,一旦获得更多信息,我们将提供进一步的最新资料.

2. 2026年9月22日 UTC 23:57identified

   我们仍然在监测Cosmos Mainnet的状况,并将在获得更多信息后立即提供进一步的最新资料。 所有其他资产都不受影响.

3. 2026年9月23日 UTC 07:50identified

   Cosmos Hub验证器宣布网络将于UTC中午12点(08:00EDT)重启,时间是今天,9月23日. 我们将继续通过重新启动来进行监测,并在ATOM存款和撤离完全恢复后予以确认。 所有其他资产都不受影响.

4. 2026年9月23日 UTC 13:39resolved

   Cosmos网络已成功重启,块生产已恢复并正常运行. ATOM存款和提款恢复. 我们将继续监测稳定网络.

自动翻译自官方事件更新。

1. 2026年9月9日 UTC 10:44monitoring

   Cosmos Mainnet号由于32,878,318号区块而停滞. 这一问题已经确定,目前正在由宇宙基金会进行补救。 我们的小组正在监测局势,并将在掌握最新情况后立即提供最新情况.

2. 2026年9月9日 UTC 17:13resolved

   Cosmos Mainnet恢复了正常功能.

自动翻译自官方事件更新。

1. 2026年8月11日 UTC 18:52investigating

   We are currently investigating an issue affecting tag-based withdrawals made through our SDK. Our team is actively working on a resolution and will share updates as soon as possible.

2. 2026年8月11日 UTC 19:36identified

   The issue has been identified and a fix is being implemented.

3. 2026年8月11日 UTC 22:51monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年8月11日 UTC 22:56resolved

   This incident has been resolved.

1. 2026年7月29日 UTC 11:36monitoring

   我们的MPC技术供应商正在调查 XRP 网络交易的终局问题 网络上的退出被延迟,将在问题解决后自动发送到链上

2. 2026年7月29日 UTC 12:31resolved

   这件事已经解决了

自动翻译自官方事件更新。

1. 2026年7月20日 UTC 06:35investigating

   我们知道,在/流动性、/付款和/convert widraw端点上,有503个错误率很高。 小组正在积极研究这个问题,我们将在30分钟后提供最新情况。 同时,难民要求和处决将受到影响.

2. 2026年7月20日 UTC 07:14monitoring

   已执行固定,受影响的终点于协调世界时7:00左右恢复。 我们正在监测这些服务,一旦确认问题得到充分解决,我们将予以更新.

3. 2026年7月20日 UTC 07:44resolved

   这一事件已经得到解决。 所有受影响的服务都是可操作和稳定的。 感谢您耐心地工作 并自由地伸出援手 如果你有任何问题.

自动翻译自官方事件更新。

1. 2026年7月4日 UTC 17:20investigating

   We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.

2. 2026年7月4日 UTC 17:47identified

   The issue has been identified and a fix is being implemented.

3. 2026年7月4日 UTC 18:52monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年7月4日 UTC 19:11resolved

   This incident has been resolved.

1. 2026年7月2日 UTC 19:09monitoring

   We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe. We appreciate your patience while we resolve this issue.

2. 2026年7月2日 UTC 23:39resolved

   All impacted deposits have been credited.

1. 2026年6月29日 UTC 14:05identified

   We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades

2. 2026年6月29日 UTC 14:06identified

   We are continuing to work on a fix for this issue.

3. 2026年6月29日 UTC 15:22identified

   We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution

4. 2026年6月29日 UTC 17:22identified

   We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix. We sincerely apologize for the inconvenience and appreciate your continued patience.

5. 2026年6月29日 UTC 18:03monitoring

   A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.

6. 2026年6月29日 UTC 19:10monitoring

   Update: Account balances and withdrawals are fixed and flowing as expected. We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.

7. 2026年6月29日 UTC 21:47resolved

   This incident has been resolved.

1. 2026年6月25日 UTC 20:06identified

   We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe. We appreciate your patience while we resolve this issue.

2. 2026年6月26日 UTC 00:09resolved

   We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.

1. 2026年6月22日 UTC 14:34investigating

   We've noticed an increased delay in processing Solana Withdrawals. Our team is now currently investigating. We will keep you posted.

2. 2026年6月22日 UTC 14:34investigating

   We are continuing to investigate this issue.

3. 2026年6月22日 UTC 14:50identified

   Update: The issue stems to our MPC provider partner which is currently experiencing in processing outgoing transactions. Multiple crypto currencies are now affected by these delays.

4. 2026年6月22日 UTC 15:03monitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年6月22日 UTC 15:17resolved

   This incident has been resolved.

1. 2026年6月18日 UTC 21:49identified

   We are aware of a delay of processing crypto withdrawals on Stellar (XLM) network. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 2026年6月18日 UTC 22:29resolved

   All impacted transaction have been confirmed on-chain.

1. 2026年6月7日 UTC 11:57identified

   Our team noticed a delay in crypto withdrawals and upon further investigation, this was caused by our MPC provider. We are working closely with them to resolve this issue. Thank you for your patience.

2. 2026年6月7日 UTC 11:58identified

   We are continuing to work on a fix for this issue.

3. 2026年6月7日 UTC 12:17monitoring

   A fix has been implemented by our MPC provider. We are now monitoring the results

4. 2026年6月7日 UTC 14:44resolved

   This incident has been resolved.

1. 2026年6月2日 UTC 13:14identified

   We are currently investigating an issue with our Account Funding SDK. Some users may experience intermittent loading issues or a blank screen when attempting to fund their accounts. Our engineering team is actively diagnosing the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.

2. 2026年6月2日 UTC 14:40monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年6月2日 UTC 14:47resolved

   This incident has been resolved.

1. 2026年5月28日 UTC 23:22investigating

   We are investigating an issue preventing users from accessing the Client Portal; API calls are not impacted. We will provide updates as they become available

2. 2026年5月29日 UTC 00:48resolved

   A fix has been implemented and our Client Portal is functioning as expected.

1. 2026年5月27日 UTC 15:35monitoring

   We are aware that our developer documentation site is currently unavailable. The issue has been traced to our third-party documentation hosting provider, which is experiencing an ongoing outage on their side. The zerohash API and platform are not affected — trading, settlement, withdrawals, and all platform operations are running normally. We are monitoring our provider's status page and will post an update as soon as service is restored.

2. 2026年5月27日 UTC 16:17monitoring

   A fix has been implemented and access to our documentation has been restored. We are still monitoring the situation and will provide additional updates as soon as possible.

3. 2026年5月27日 UTC 17:48monitoring

   Our third-party documentation hosting provider is still experiencing intermittent issues. We are actively monitoring the situation.

4. 2026年5月27日 UTC 21:47resolved

   This incident has been resolved.

1. 2026年5月22日 UTC 16:51identified

   We are aware of a delay of processing Ethereum (ETH) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 2026年5月22日 UTC 17:03resolved

   All impacted transactions have now been confirmed on-chain.

1. 2026年5月19日 UTC 23:57identified

   We are aware of a delay of processing Solana (SOL) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 2026年5月20日 UTC 00:35resolved

   All impacted transactions have now been confirmed on-chain.

1. 2026年4月23日 UTC 19:51investigating

   We are aware of a delay of processing Solana (SOL) crypto withdrawals. We are actively investigating the issue and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 2026年4月23日 UTC 20:22investigating

   We have identified a the root cause and are actively working on a fix.

3. 2026年4月23日 UTC 21:22resolved

   All impacted transactions have now been confirmed on-chain.