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    Zuora 中断历史

    54 Zuora incidents · 2024年11月 — official updates, affected components, duration and resolution details.

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    中沙盒性能问题:504出入口时间 出错

    开始时间 2026年9月1日 UTC 13:57 · 57m

    Pending
    受影响的组件
    Central Sandbox
    1. 2026年9月1日 UTC 13:57investigating

      目前,我们的中央沙盒环境正面临业绩问题。 我们的团队正以最高的优先级处理此事。 并且我们将在获得进一步更新后提供进一步更新.

    2. 2026年9月1日 UTC 14:05monitoring

      一项措施已经执行,我们正在监测结果.

    3. 2026年9月1日 UTC 14:54resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    收入雪花安全份额的数据同步延迟

    开始时间 2026年6月28日 UTC 20:59 · 1h 22m

    Issues轻微事件
    受影响的组件
    Revenue Core Services
    1. 2026年6月28日 UTC 20:59investigating

      我们正在调查一个导致数据同步延迟的问题 收入雪花安全份额

    2. 2026年6月28日 UTC 22:21resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    收入

    开始时间 2026年6月27日 UTC 17:38 · 1d 0h

    Issues轻微事件
    受影响的组件
    Revenue API Service
    1. 2026年6月27日 UTC 17:38investigating

      我们的团队正在研究 间歇性连接问题 影响收入REST API

    2. 2026年6月27日 UTC 19:06monitoring

      一项措施已经执行,我们正在监测结果.

    3. 2026年6月28日 UTC 17:44resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    Currently the is not accessible , we are investigating the issue

    开始时间 2026年6月15日 UTC 18:45 · 30m

    Issues轻微事件
    受影响的组件
    Production UI
    1. 2026年6月15日 UTC 18:45investigating

      We are currently investigating this issue.

    2. 2026年6月15日 UTC 19:14resolved

      This incident has been resolved.

    Internal System Error for Users with Japanese Language Settings

    开始时间 2026年5月8日 UTC 03:37 · 9h 16m

    Issues轻微事件
    受影响的组件
    Central SandboxSandbox UISandbox UISandbox UI
    1. 2026年5月8日 UTC 03:37identified

      We are currently investigating an issue affecting Sandbox environments where users who have Japanese selected as their preferred language may encounter an Internal System Error when accessing the application settings.

    2. 2026年5月8日 UTC 10:17monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年5月8日 UTC 12:53resolved

      This incident has been resolved.

    Zuora Sandbox Environments UI are inaccessible

    开始时间 2026年4月29日 UTC 04:39 · 2h 9m

    Issues轻微事件
    受影响的组件
    Sandbox UISandbox UISandbox UI
    1. 2026年4月29日 UTC 04:39identified

      This issue has been identified and a fix is being implemented.

    2. 2026年4月29日 UTC 04:44monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年4月29日 UTC 06:48resolved

      This incident has been resolved.

    A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync

    开始时间 2026年4月24日 UTC 10:39 · 3h 30m

    Pending
    受影响的组件
    Production APISandbox APISandbox AnalyticsSandbox UICentral SandboxProduction UISandbox IntegrationsProduction IntegrationsProduction AnalyticsSandbox Batch OperationsProduction Batch Operations
    1. 2026年4月24日 UTC 10:39monitoring

      A fix is implemented and RTS is now functioning as expected and we are currently monitoring.

    2. 2026年4月24日 UTC 14:09resolved

      This incident has been resolved.

    On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions.

    开始时间 2026年3月10日 UTC 07:53 · 1d 0h

    Outage严重事件
    受影响的组件
    Sandbox UISandbox UISandbox UI
    1. 2026年3月10日 UTC 07:53investigating

      We are currently investigating this issue.

    2. 2026年3月10日 UTC 10:03investigating

      We are continuing to investigate this issue.

    3. 2026年3月10日 UTC 10:22monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年3月11日 UTC 07:59resolved

      This incident has been resolved.

    Email / Notification Latency Spike

    开始时间 2026年2月28日 UTC 19:24 · 0m

    Pending
    1. 2026年2月28日 UTC 19:24resolved

      During month end monitoring, we observed spike in email/notification processing latency. Timeframe: 5:05 am PST ~ 8:00 am PST Latency has returned to normal levels and no ongoing impact observed.

    Zrevenue RC work bench data query Issue reported after the DB maintenance

    开始时间 2026年2月9日 UTC 07:06 · 2h 37m

    Issues轻微事件
    受影响的组件
    Sandbox UISandbox UISandbox UI
    1. 2026年2月9日 UTC 07:06investigating

      We are currently investigating this issue.

    2. 2026年2月9日 UTC 07:08investigating

      Sandbox Environments are currently down. Our team is working on this with the highest urgency

    3. 2026年2月9日 UTC 07:13identified

      The issue has been identified and a fix is being implemented.

    4. 2026年2月9日 UTC 09:43resolved

      Issue is fixed and instances are up and running.

    Performance degradation impacting Zuora Connector for Data Warehouses for a sub-set of NA Production and Sandbox tenants.

    开始时间 2026年2月3日 UTC 04:58 · 3h 34m

    Issues轻微事件
    受影响的组件
    Production APISandbox APIProduction Batch OperationsSandbox APISandbox UIProduction UIProduction IntegrationsSandbox IntegrationsProduction APISandbox IntegrationsProduction IntegrationsSandbox UISandbox Batch OperationsProduction Batch OperationsSandbox Batch OperationsProduction UI
    1. 2026年2月3日 UTC 04:58investigating

      Our team is proactively investigating this issue on priority.

    2. 2026年2月3日 UTC 06:39monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年2月3日 UTC 08:32resolved

      This incident has been resolved.

    Temporary disruption to Zephr services

    开始时间 2025年10月28日 UTC 15:53 · 2d 20h

    Issues轻微事件
    受影响的组件
    Admin ConsoleIntegration APIs (*.api.zephr.com)Zone LZone BAI PaywallZone HZone CZone PZone ALegacy blaize.io integrationsPayment provider integrations
    1. 2025年10月28日 UTC 15:53investigating

      We are currently investigating this issue.

    2. 2025年10月28日 UTC 16:46investigating

      We are continuing to investigate this issue.

    3. 2025年10月28日 UTC 18:18identified

      The issue has been identified and a fix is being implemented.

    4. 2025年10月28日 UTC 19:03monitoring

      We’ve implemented the resolution and expect the full service to recover automatically over the next 2–8 hours. Our team will continue to monitor the situation closely and provide updates until all services are fully restored.

    5. 2025年10月28日 UTC 23:16monitoring

      All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity.

    6. 2025年10月31日 UTC 12:02resolved

      This incident has been resolved.

    Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync

    开始时间 2025年10月17日 UTC 20:31 · 5h 25m

    Issues轻微事件
    受影响的组件
    Sandbox APISandbox APICentral SandboxCentral SandboxSandbox IntegrationsSandbox IntegrationsSandbox IntegrationsSandbox APICentral Sandbox
    1. 2025年10月17日 UTC 20:31identified

      Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted

    2. 2025年10月17日 UTC 23:41monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年10月18日 UTC 01:56resolved

      This incident has been resolved.

    EU Production UI and API degradation

    开始时间 2025年10月15日 UTC 09:57 · 23m

    Pending
    受影响的组件
    Production UIProduction API
    1. 2025年10月15日 UTC 09:57monitoring

      This incident impacted during 10/15/2025 2:20 AM PT until 10/15/2025 02:38 AM PT. We are continuing to monitor.

    2. 2025年10月15日 UTC 10:20resolved

      This incident is been resolved

    SFDC OAuth Token failures impacting Zuora to Salesforce Sync

    开始时间 2025年9月3日 UTC 22:02 · 4h 9m

    Outage重大事件
    受影响的组件
    Production IntegrationsProduction IntegrationsProduction IntegrationsProduction Integrations
    1. 2025年9月3日 UTC 22:02investigating

      We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.

    2. 2025年9月3日 UTC 23:29monitoring

      We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token

    3. 2025年9月4日 UTC 02:11resolved

      This incident has been resolved.

    Workflow UI performance Issue

    开始时间 2025年8月6日 UTC 20:08 · 0m

    Pending
    1. 2025年8月6日 UTC 20:08resolved

      We identified and resolved a Workflow UI issue that occurred between 3:57 AM and 4:29 AM PST. This may have also impacted other services like data query that tried to query on the workflow object.

    Zephr Application issue

    开始时间 2025年7月23日 UTC 18:48 · 4h 42m

    Issues轻微事件
    受影响的组件
    Zone A
    1. 2025年7月23日 UTC 18:49investigating

      We are having an Application issue with Service: Zephr. We are seeing elevated error rates in us-east-1. Our team is currently investigating the issue.

    2. 2025年7月23日 UTC 19:14monitoring

      We have rolled out a mitigation and error rates have returned to normal. We are continuing to monitor for any further issues.

    3. 2025年7月23日 UTC 23:31resolved

      The application issue has been resolved as error rates continued to be normal.

    A subset of our customers are intermittently experiencing error on Data Source Exports and Aqua

    开始时间 2025年7月21日 UTC 18:33 · 1h 30m

    Issues轻微事件
    受影响的组件
    Production APIProduction Batch OperationsProduction UIProduction IntegrationsProduction APIProduction IntegrationsProduction Batch OperationsProduction UI
    1. 2025年7月21日 UTC 18:33investigating

      We are actively investigating the issue.

    2. 2025年7月21日 UTC 19:11investigating

      We are continuing to investigate the issue on priority. Along with Data Source Exports and Aqua, we see an impact on Notifications and Invoice PDF.

    3. 2025年7月21日 UTC 19:30monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年7月21日 UTC 20:03resolved

      This incident has been resolved.

    NA Production UI degradation

    开始时间 2025年7月20日 UTC 11:21 · 3h 9m

    Pending
    受影响的组件
    Revenue API ServiceRevenue Core Services
    1. 2025年7月20日 UTC 11:21monitoring

      NA Production UI for Revenue was not accessible from 4 am PST. This is now resolved and we continue to monitor.

    2. 2025年7月20日 UTC 12:05monitoring

      We have also identified v2 REST API errors during the impacted period. We continue to monitor.

    3. 2025年7月20日 UTC 14:29resolved

      This incident has been resolved.

    Intermittent 502 Errors on Zephr Production Sites

    开始时间 2025年6月12日 UTC 19:26 · 59m

    Outage严重事件
    受影响的组件
    Admin ConsoleZone BZone HZone CZone A
    1. 2025年6月12日 UTC 19:26investigating

      We’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend that customers revert DNS records to CNAME to "cloudfront.cdn.zephr.com" where possible.

    2. 2025年6月12日 UTC 20:10monitoring

      All Zephr services have been reverted at the DNS level to use AWS infrastructure while the Cloudflare incident is ongoing.

    3. 2025年6月12日 UTC 20:25resolved

      This incident has been resolved.