Character.ai - Service Disruption
Resolved
Major OutageLasted 2h 58m
Started
Resolved
Uptimus incident intelligence
Character.ai Service Interruption
Character.ai is experiencing a confirmed service interruption that began around 19:06 UTC on September 5, 2026. The incident, acknowledged by the official moderation team, involves reports of the site being completely down or experiencing significant performance degradation, including blank screens and failure to load chats.
Observed user impact
Users globally are reporting inability to access the platform, blank screens, and slow performance, affecting chat functionality.
Likely cause
No reliable public cause has been confirmed yet.
Confirmed by public sourcesConfidence 100%
Social signals and community reports
- IdiI think c ai doesnt expect anyone to use that many go-ons tbh
- elenaoh i didnt know, 100 doesnt seem like a lot tho
- IdiLike when u press the send button without typing anythin as a response? That's the best way I can explain it,,,, it's like 100 I believe
- Vanessa AndersenI reach it every day. I swipe A LOT
- elenayea, but its hard to reach cuz it gives you 400 swipes a day, But whats a go on limit?
- HangingWumpusWhat's gooning on
- Vanessa AndersenYeah there is
- dicusi hate the go on limit💔 wait theres a swipe limit..?
- luniveeeGrr I HATE the swipe limit
- B4TT3RY AC1Dthats my
- luniveeeIf only we could send pictures here sigh
- Isle IaoysMine is back, no idea how long that will last though
- dicusa sad truth i fear
- luniveeeIll take that bet
- B4TT3RY AC1Dam me
- Mimihow long do scheduled maintenances usually take?
- Killswitch 657sadly you might be right
- SolIs it back? Watch it crash in 30 mins-
- dicusim betting 100 dollars we'll be back here in an hour tops
- biggestbirdariaTwice
Incident Details
Widespread service disruption detected. 38 reports received from 2 countries.
Incident Timeline
Status changes during this incident
Incident detected
Incident opened after 38 recent community reports crossed the outage threshold.
38 reports · 2 affected countries
Recovery being verified
Reports returned to normal. Uptimus is verifying stability for 35 minutes before resolving the incident.
Recovery confirmed
Service remained healthy for 35 minutes. The incident is resolved.
Incident reopened
Reports returned shortly after recovery, so the same incident was reopened.
116 reports · 3 affected countries
Recovery being verified
Reports returned to normal. Uptimus is verifying stability for 35 minutes before resolving the incident.
Recovery interrupted
Recovery monitoring was interrupted because elevated reports returned.
Recovery being verified
Reports returned to normal. Uptimus is verifying stability for 35 minutes before resolving the incident.
Recovery interrupted
Recovery monitoring was interrupted because elevated reports returned.
Recovery being verified
Reports returned to normal. Uptimus is verifying stability for 35 minutes before resolving the incident.
Recovery confirmed
Service remained healthy for 35 minutes. The incident is resolved.