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Composable commerce platform for digital transformation.
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Commercetools is experiencing issues
Official provider statusOfficial maintenance active
One year of Identity: time to check your Enterprise SSO credential expiry — August 24, 2026 12:55 UTC Scheduled - This is not a maintenance of commercetools services but we ask you to check your set up to prevent expiring credentials. Our authentication service Identity used for authenticating users logging into our service tools was introduced in August 2025. If your organization is using Identity Enterprise SSO we ask that you please check the API Client expiry date for your SSO configuration within your Identity Provider. We are sharing this suggestion as 12 months is a common expiry setting. What happens if they expire? Should the keys expire Identity users will be temporarily locked out of our business service tools such as the Merchant Center and the Frontend Studio. They will get an error such as: "oauth2: invalid_client XXX: The provided client secret keys for app 'xyz' are expired." when logging in. To resolve this the SSO owner or an administrator will need to contact our support team so we can help resolve this. If you provide new keys before they expire, there will be no disruption. August 24, 2026 13:00 UTC Active - This is not a maintenance on commercetools services but we ask you to check your SSO set up for expiring credentials for Identity if you are using a third party provider to log into our business tooling. August 24, 2026 15:00 UTC Completed - Thank you for double checking your SSO credentials for identity and we hope our messaging may have helped to prevent any interruptions.
Official provider statusOfficial incident active
Security Warnings on Frontend Domains — August 13, 2026 18:43 UTC Monitoring - We are currently investigating reports of security warnings when accessing sites under *.frontend.site domains which only affects non-production projects. Visitors may experience interstitial browser warnings indicating potential security risks. Our engineering team is actively working with our third-party infrastructure partner to resolve the domain configuration and mitigate the warnings. August 13, 2026 19:44 UTC Monitoring - Our engineering team is co-ordinating with the infrastructure partner and we are awaiting a response from our partner to complete the remediation. We will provide further updates as soon as more information becomes available.
Official provider statusOfficial maintenance active
Planned Servicing Period for commercetools Checkout in the EU region — June 8, 2026 18:53 UTC Scheduled - commercetools Checkout will undergo a one-hour planned service period on Monday, 22nd June 2026 in the GCP EU region. Affected by this maintenance are: - commercetools Complete Checkout - commercetools Payment Only Checkout Calls that are sent to: checkout.europe-west1.gcp.commercetools.com/ will not complete successfully. This means if your implementation is using Complete Checkout, shoppers will not be able to initiate checkout at all. If you are using Payment Only, the shopper experience will fail at the payment step. We strongly recommend to avoid letting shoppers start checkout during the maintenance window, and consider adding a maintenance banner on your website. June 22, 2026 04:00 UTC Active - The planned service period is now starting. We strongly recommend to avoid letting shoppers start checkout from now on. June 22, 2026 04:15 UTC Completed - The planned service period is now complete, and all commercetools services are fully operational. If you added a maintenance banner to your website, you may now safely remove it.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
O Uptimus monitora Commercetools pela fonte oficial e normaliza incidentes, manutenções e componentes em um status consistente.
Esta página inclui atualmente 25 componentes monitorados, 20 incidentes, 3 manutenções e 7 dias de histórico conhecido.
O Uptimus é um serviço independente e não é afiliado ao Commercetools. Um status saudável não garante que todos os usuários, dispositivos ou regiões estejam sem problemas.
Receba alertas quando Commercetools ou um componente monitorado informar uma falha grave ou crítica. Os alertas podem ser enviados pelos canais ativados no workspace, incluindo e-mail, push e integrações configuradas. O histórico disponível contém 20 incidentes indexados e oferece contexto além do status atual. Um incidente recente indexado foi “Elevated API Error Rates - GCP North America”.
Receba alertas sobre desempenho degradado, impacto parcial e incidentes que não representam uma falha completa. O Uptimus monitora atualmente 25 componentes do Commercetools: Composable Commerce: APIs - North America (Google Cloud), Composable Commerce: APIs - North America (AWS), Composable Commerce: APIs - Europe (Google Cloud), Composable Commerce: APIs - Europe (AWS). Os alertas podem ser enviados pelos canais ativados no workspace, incluindo e-mail, push e integrações configuradas.
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Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Major | ||
| 1808h 41mOngoing | Yes | Minor | ||
| 0m | Yes | Major | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor |
Planned work published by the official provider.
August 24, 2026 12:55 UTC Scheduled - This is not a maintenance of commercetools services but we ask you to check your set up to prevent expiring credentials. Our authentication service Identity used for authenticating users logging into our service tools was introduced in August 2025. If your organization is using Identity Enterprise SSO we ask that you please check the API Client expiry date for your SSO configuration within your Identity Provider. We are sharing this suggestion as 12 months is a common expiry setting. What happens if they expire? Should the keys expire Identity users will be temporarily locked out of our business service tools such as the Merchant Center and the Frontend Studio. They will get an error such as: "oauth2: invalid_client XXX: The provided client secret keys for app 'xyz' are expired." when logging in. To resolve this the SSO owner or an administrator will need to contact our support team so we can help resolve this. If you provide new keys before they expire, there will be no disruption. August 24, 2026 13:00 UTC Active - This is not a maintenance on commercetools services but we ask you to check your SSO set up for expiring credentials for Identity if you are using a third party provider to log into our business tooling. August 24, 2026 15:00 UTC Completed - Thank you for double checking your SSO credentials for identity and we hope our messaging may have helped to prevent any interruptions.
Started 24 Eost 2026, 15:00 UTC · Ongoing
June 8, 2026 18:53 UTC Scheduled - commercetools Checkout will undergo a one-hour planned service period on Monday, 22nd June 2026 in the GCP EU region. Affected by this maintenance are: - commercetools Complete Checkout - commercetools Payment Only Checkout Calls that are sent to: checkout.europe-west1.gcp.commercetools.com/ will not complete successfully. This means if your implementation is using Complete Checkout, shoppers will not be able to initiate checkout at all. If you are using Payment Only, the shopper experience will fail at the payment step. We strongly recommend to avoid letting shoppers start checkout during the maintenance window, and consider adding a maintenance banner on your website. June 22, 2026 04:00 UTC Active - The planned service period is now starting. We strongly recommend to avoid letting shoppers start checkout from now on. June 22, 2026 04:15 UTC Completed - The planned service period is now complete, and all commercetools services are fully operational. If you added a maintenance banner to your website, you may now safely remove it.
Started 22 Mezh. 2026, 04:15 UTC · Ongoing
June 8, 2026 18:57 UTC Scheduled - commercetools Checkout will undergo a one-hour planned service period on Wednesday, 17th June 2026 in the GCP AU region. Affected by this maintenance are: - commercetools Complete Checkout - commercetools Payment Only Checkout Calls that are sent to: checkout.australia-southeast1.gcp.commercetools.com/ will not complete successfully. This means if your implementation is using Complete Checkout, shoppers will not be able to initiate checkout at all. If you are using Payment Only, the shopper experience will fail at the payment step. We strongly recommend to avoid letting shoppers start checkout during the maintenance window, and consider adding a maintenance banner on your website. June 17, 2026 14:06 UTC Scheduled - The planned service period for commercetools Checkout in the GCP AU region is planned to start a bit later and is now scheduled to start at 14:30 UTC. All affected services will remain fully functional until this new time. June 17, 2026 14:38 UTC Active - The planned service period is now starting, and all commercetools Checkout services in the GCP AU region are affected. We strongly recommend to avoid letting shoppers start checkout from now on. June 17, 2026 14:59 UTC Completed - The planned service period is now complete, and all commercetools Checkout services in the GCP AU region are fully operational. If you added a maintenance banner to your website, you may now safely remove it.
Started 17 Mezh. 2026, 14:59 UTC · Resolved 17 Mezh. 2026, 14:59 UTC
As páginas públicas do Downdetector são orientadas por relatos de usuários. O Uptimus combina essa atividade com incidentes oficiais, manutenções e saúde dos componentes quando o provedor publica esses dados.
| Critérios de comparação | Uptimus | Downdetector |
|---|---|---|
| Relatos da comunidade sobre Commercetools | Incluído | Incluído |
| Linha de base adaptativa que separa casos isolados de uma interrupção ampla | Incluído | Incluído |
| Atividade de 24 horas e visualização regional de interrupções | Incluído | Incluído |
| Um espaço para sites, provedores de status, jogos Steam e apps e jogos Android | Incluído | Produto separado |
| Alertas por e-mail, push e webhook no mesmo espaço | Incluído | Produto separado |
| Atualizações oficiais de incidentes e linha do tempo de Commercetools | Incluído | Baseado em relatos |
| Saúde dos componentes e manutenções exibidas separadamente | Incluído | Limitado nas páginas públicas |
The official status page for Commercetools reports normal operation. An unresolved official incident is listed: “Security Warnings on Frontend Domains”. 0 reports were recorded for Commercetools in the last 24 hours. Last official check: .
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