Histórico de interrupções do Envoy

1. 4 Gwengolo 2026 da 12:13 UTCinvestigating

   Estamos actualmente a investigar esta questão.

2. 4 Gwengolo 2026 da 12:14 UTCinvestigating

   Continuamos a investigar esta questão.

3. 4 Gwengolo 2026 da 12:17 UTCidentified

   Identificamos a causa como um problema com nosso provedor de e-mail de terceiros, cujas mensagens para os serviços de e-mail hospedados na Microsoft estão atualmente sendo estranguladas. Isso afeta os e-mails enviados para destinatários em serviços da Microsoft, como Microsoft 365 e Outlook — incluindo verificação de login, convite e e-mails de notificação de visitantes. As mensagens afetadas são colocadas em fila de espera e tentadas automaticamente ao invés de perdidas, e devem chegar assim que a entrega normal for restaurada. De acordo com nossa investigação, e-mail para todos os outros destinatários não é afetado, e nenhuma ação é necessária dos clientes. Nosso provedor está investigando ativamente; publicaremos outra atualização dentro de uma hora ou mais cedo se algo mudar.

4. 4 Gwengolo 2026 da 14:06 UTCmonitoring

   Nosso provedor de entrega de e-mail de terceiros está reportando recuperação na entrega para serviços de correio hospedado Microsoft. Estamos monitorando ativamente a entrega e confirmaremos assim que tivermos verificado que as mensagens estão fluindo normalmente.

5. 4 Gwengolo 2026 da 14:55 UTCresolved

   Esta questão foi resolvida

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Eost 2026 da 17:48 UTCidentified

   Um problema que causa atrasos no oleoduto auto-sinal foi identificado e corrigido. Estamos trabalhando para monitorar e acelerar o processamento para trazer o processamento de volta em tempo real, em breve.

2. 27 Eost 2026 da 19:11 UTCmonitoring

   Estamos vendo os eventos alcançarem o tempo real.

3. 27 Eost 2026 da 20:32 UTCresolved

   O login automático tem sido processado em tempo real e permaneceu estável. Este incidente está resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 29 Gouere 2026 da 20:19 UTCinvestigating

   Atualmente estamos experimentando um problema relacionado ao CSS afetando muitas páginas no painel. Devido a este problema, layouts de página são quebrados, o que pode afetar a usabilidade e a exibição de elementos de UI. Nossa equipe identificou o problema e está trabalhando ativamente em uma correção. Forneceremos atualizações à medida que mais informações estiverem disponíveis.

2. 29 Gouere 2026 da 20:26 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

3. 29 Gouere 2026 da 20:33 UTCresolved

   Identificamos e resolvemos o problema. A página está agora renderizando como esperado, e estamos continuando a monitorar.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gouere 2026 da 14:03 UTCinvestigating

   We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

2. 2 Gouere 2026 da 14:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 Gouere 2026 da 14:20 UTCresolved

   Resolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally.

1. 2 Gouere 2026 da 12:46 UTCinvestigating

   Atualmente estamos experimentando um problema onde e-mails não estão sendo entregues. Nossa equipe está investigando ativamente e compartilhará atualizações conforme soubermos mais.

2. 2 Gouere 2026 da 14:14 UTCinvestigating

   Continuamos a investigar esta questão.

3. 2 Gouere 2026 da 14:19 UTCresolved

   Resolução: O problema de entrega de email foi resolvido. E-mails estão sendo enviados com sucesso, e os usuários devem receber novas notificações de e-mail como esperado.

4. 15 Gouere 2026 da 21:35 UTCpostmortem

   Em 2 de julho de 2026, a partir de 1:30 PDT, o serviço de notificação entrou em estado degradado, atrasando a entrega de notificações de emergência, convites para reunião e outras mensagens transacionais. Uma atualização recente de software introduziu um erro de configuração que impediu o serviço de processar mensagens de saída corretamente, e um histórico significativo construído ao longo de várias horas. O monitoramento captou o problema pouco depois que os relatórios chegaram, e a engenharia o resolveu revertendo para a versão estável anterior. Todas as notificações em fila foram entregues até 7:13 AM PDT Uma post mortem interna foi organizada para analisar o incidente e anotar aprendizados-chave e itens de ação. Se tiver dúvidas ou necessitar de informações adicionais, não hesite em contactar a nossa equipa de Apoio ao Cliente através de [[email protected]](mailto:[email protected]) ou contacte o seu gestor de contas dedicado.

Traduzido automaticamente da atualização oficial do incidente.

1. 22 Mezheven 2026 da 14:35 UTCinvestigating

   We are currently investigating a low amount of elevated errors on dashboard.envoy.com.

2. 22 Mezheven 2026 da 14:47 UTCresolved

   This incident has been resolved.

1. 11 Mezheven 2026 da 13:51 UTCinvestigating

   We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

2. 11 Mezheven 2026 da 14:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 Mezheven 2026 da 15:00 UTCresolved

   This incident has been resolved.

4. 15 Mezheven 2026 da 17:18 UTCpostmortem

   On June 11, 2026, at around 6:37 AM PDT, a backend database reached its storage capacity, causing the customer dashboard and mobile applications to become unresponsive. The outage was caused by a data synchronization task that failed to clear old logs, leading to a steady buildup that eventually saturated the database volume. Our engineering team restored service by manually expanding the database storage and clearing the stalled synchronization task to reclaim space. While the dashboard recovered quickly, mobile app access was restored shortly after once the system status was fully cleared. We have since implemented more aggressive alerting for database storage levels to ensure our teams are paged immediately if a similar buildup occurs.  An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 11 Mae 2026 da 17:35 UTCinvestigating

   We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via [email protected]

2. 11 Mae 2026 da 18:02 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 Mae 2026 da 18:03 UTCresolved

   This incident has been resolved.

4. 15 Mae 2026 da 19:42 UTCpostmortem

   On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 8 Mae 2026 da 01:16 UTCinvestigating

   We are currently looking into the issue to identify the root cause.

2. 8 Mae 2026 da 01:40 UTCmonitoring

   The issue has been identified, and we’re seeing improvements across all product functionality.

3. 8 Mae 2026 da 01:53 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 8 Mae 2026 da 03:17 UTCresolved

   This incident has been resolved.

5. 21 Mae 2026 da 01:39 UTCpostmortem

   On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 12 Meurzh 2026 da 14:51 UTCinvestigating

   We are investigating issues impacting auto-sign in.

2. 12 Meurzh 2026 da 15:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 Meurzh 2026 da 16:01 UTCresolved

   This incident has been resolved.

4. 18 Mae 2026 da 19:16 UTCpostmortem

   On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 27 Genver 2026 da 16:50 UTCinvestigating

   We are currently investigating the issue.

2. 27 Genver 2026 da 17:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 Genver 2026 da 17:34 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 27 Genver 2026 da 17:59 UTCresolved

   This incident has been resolved.

1. 27 Genver 2026 da 16:47 UTCresolved

   We are currently experiencing slower loading time with our Maps. Our engineering team is currently investigating the root cause of the issue.

1. 26 Genver 2026 da 16:55 UTCinvestigating

   We are currently investigating this issue.

2. 26 Genver 2026 da 16:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 Genver 2026 da 17:59 UTCresolved

   We are currently experiencing slower loading time with our . Our engineering team is currently investigating the root cause of the issue.

1. 23 Genver 2026 da 23:07 UTCinvestigating

   We are currently investigating issues related to Visitors device connectivity that may be impacting badge printing functionality for some customers. Our team is actively working to identify the root cause and assess for a resolution; updates will be shared as more information becomes available. We appreciate your understanding - for any additional questions or feedback, please contact the Customer Support team via live chat or [email protected]!

2. 24 Genver 2026 da 02:24 UTCinvestigating

   We continue to investigate reports of customers experiencing difficulties printing badges in the Envoy Kiosk App. Our team has identified a potential code issue that may be contributing to this behavior and is working to confirm the root cause. We will provide another update as soon as we have more information.

3. 25 Genver 2026 da 02:35 UTCmonitoring

   Envoy Kiosk v5.59.0 has been released to the App Store with changes aimed at stabilizing the printer functionality issues. We are monitoring the situation to confirm the fix is working as expected.

4. 28 Genver 2026 da 22:32 UTCresolved

   The issue has been resolved, and printer functionality has been stable with the new update.

1. 16 Genver 2026 da 12:58 UTCinvestigating

   We are currently investigating this issue.

2. 16 Genver 2026 da 13:21 UTCidentified

   Team has identified the problem and is working on the solution.

3. 16 Genver 2026 da 13:43 UTCmonitoring

   A fix has been deployed, and room devices are gradually returning online.

4. 16 Genver 2026 da 14:43 UTCresolved

   The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.

1. 15 Genver 2026 da 17:41 UTCresolved

   Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am

1. 2 Genver 2026 da 17:57 UTCinvestigating

   We are currently investigating this issue.

2. 2 Genver 2026 da 19:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 Genver 2026 da 19:45 UTCmonitoring

   We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.

4. 3 Genver 2026 da 00:17 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 3 Genver 2026 da 00:18 UTCresolved

   This incident has been resolved.

1. 5 Kerzu 2025 da 09:03 UTCinvestigating

   We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.

2. 5 Kerzu 2025 da 09:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 Kerzu 2025 da 09:14 UTCmonitoring

   We are seeing some portions of the site recover.

4. 5 Kerzu 2025 da 09:19 UTCmonitoring

   We are seeing the site recover to full operational status. We will continue monitoring.

5. 5 Kerzu 2025 da 09:32 UTCresolved

   This incident has been resolved.

1. 17 Du 2025 da 16:16 UTCinvestigating

   We are experiencing issues with our Slack integration. Both installation and notification sending via Slack are currently unavailable.

2. 17 Du 2025 da 16:22 UTCidentified

   We have identified the issue and provided a fix.

3. 17 Du 2025 da 16:26 UTCresolved

   The issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature.

1. 14 Du 2025 da 03:15 UTCinvestigating

   We are currently investigating the issue.

2. 14 Du 2025 da 03:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Du 2025 da 03:47 UTCidentified

   We’ve identified a potential root cause. Rooms devices are gradually recovering and should automatically re-pair.

4. 14 Du 2025 da 03:58 UTCmonitoring

   We’ve deployed a fix and are monitoring for all devices to fully recover.

5. 14 Du 2025 da 04:07 UTCresolved

   The issue with rooms devices has been resolved.