Histórico de interrupções do Help Scout

1. 22 Gwengolo 2026 da 18:56 UTCmonitoring

   Nossa equipe identificou um problema de backend impactando Visualizações e pastas. Uma correção está agora no lugar e o Inbox levará algum tempo para normalizar. As conversas devem começar a se mover para as visões corretas enquanto trabalhamos através do backlog. Continuaremos a acompanhar.

2. 22 Gwengolo 2026 da 19:32 UTCresolved

   O comportamento da caixa de entrada (especificamente View) é estável em todo o tabuleiro, então estamos fechando isso. Obrigado pela vossa paciência enquanto trabalhávamos nesta!

Traduzido automaticamente da atualização oficial do incidente.

1. 31 Eost 2026 da 15:09 UTCidentified

   Atualmente estamos vendo alguns problemas com contagens de conversação e visualizações de caixa de entrada não refrescante com precisão. Você também pode ver os impactos de roteamento, SLAs e sentimentos. Nossa equipe de engenharia identificou a causa raiz e eles estão atualmente trabalhando para trazê-los de volta on-line.

2. 31 Eost 2026 da 16:00 UTCmonitoring

   Uma correção está agora no lugar para os problemas da caixa de entrada que afetam a conta da pasta/visão, roteamento, SLAs, sentimento. Enquanto houver um backlog de dados sendo processados, você deve começar a ver problemas resolver. Nossa equipe de engenharia continua monitorando a situação.

3. 31 Eost 2026 da 17:03 UTCmonitoring

   Uma correção está no lugar para as questões SLAs, Roteamento e Sentimento. Fomos alertados para problemas contínuos em torno da conversação conta não atualizar com precisão. Nossa equipe de engenharia está monitorando esses problemas e identificando se uma correção adicional é necessária. Continuaremos a mantê-los actualizados sobre os nossos progressos.

4. 31 Eost 2026 da 19:06 UTCresolved

   O comportamento da caixa de entrada (contos de conversação, SLAs, Roteamento e Sentimento) é estável em todo o tabuleiro, então estamos fechando isso. Obrigado pela vossa paciência enquanto trabalhávamos nesta!

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Eost 2026 da 15:38 UTCinvestigating

   Atualmente, estamos investigando relatórios de clientes que se deparam com erros na caixa de entrada e ao usar rascunhos de IA. Continuaremos a actualizar à medida que tivermos mais informações.

2. 18 Eost 2026 da 15:54 UTCmonitoring

   Uma solução está agora em vigor, e não deve haver mais problemas. Nossa equipe de engenharia continua monitorando a situação.

3. 18 Eost 2026 da 18:50 UTCresolved

   Inbox e IA O comportamento do Rascunho é estável em todo o tabuleiro, por isso vamos encerrar isto. Obrigado pela vossa paciência enquanto trabalhávamos nesta!

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Eost 2026 da 14:59 UTCinvestigating

   We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.

2. 14 Eost 2026 da 15:13 UTCmonitoring

   A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.

3. 14 Eost 2026 da 16:17 UTCmonitoring

   Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

4. 14 Eost 2026 da 16:17 UTCresolved

   Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

1. 13 Eost 2026 da 23:17 UTCinvestigating

   Estamos a ver relatórios de erros com o recurso SLA e a nossa equipa está a investigar.

2. 13 Eost 2026 da 23:20 UTCinvestigating

   Continuamos a investigar esta questão.

3. 14 Eost 2026 da 00:17 UTCidentified

   Our Engineering team has identified the cause of the issue and are working on a resolution.

4. 14 Eost 2026 da 01:00 UTCresolved

   The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Eost 2026 da 16:12 UTCinvestigating

   We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.

2. 6 Eost 2026 da 16:55 UTCidentified

   Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.

3. 6 Eost 2026 da 17:10 UTCmonitoring

   Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.

4. 6 Eost 2026 da 17:26 UTCresolved

   Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

1. 24 Gouere 2026 da 22:08 UTCinvestigating

   Atualmente estamos investigando relatórios de problemas com contagens de pastas de Inbox atrasadas, pastas e resultados de pesquisa. Continuaremos a actualizar à medida que tivermos mais informações.

2. 24 Gouere 2026 da 22:30 UTCmonitoring

   Nossa equipe implementou uma correção para esses problemas impactando a contagem de pastas e o desempenho da caixa de entrada. Esperamos que isto seja resolvido em breve, pessoal.

3. 24 Gouere 2026 da 22:45 UTCmonitoring

   Ainda estamos experimentando um pouco de desempenho degradado em torno de pastas conta enquanto o sistema continua a recuperar. Agradecemos a vossa paciência contínua e vamos actualizá-los assim que tivermos isto sob controlo.

4. 24 Gouere 2026 da 23:09 UTCresolved

   Contagens de pastas e atualizações em sua caixa de entrada devem estar funcionando como esperado novamente! Obrigado pela vossa paciência hoje, pessoal, vamos encerrar esta.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Gouere 2026 da 12:17 UTCinvestigating

   Atualmente estamos investigando um problema que está fazendo com que os sites de Scout Docs não carreguem. Atualizaremos aqui assim que tivermos mais informações para compartilhar.

2. 14 Gouere 2026 da 12:29 UTCmonitoring

   Os sites dos médicos voltaram a carregar, e a nossa equipa está a monitorizar as coisas neste momento. Vamos atualizar novamente quando tivermos certeza que tudo está resolvido.

3. 14 Gouere 2026 da 14:23 UTCidentified

   Alguns sites Docs ainda estão experimentando problemas de carregamento intermitentes, e nossa equipe está trabalhando ativamente em uma correção. Publicaremos uma atualização assim que tivermos mais para compartilhar.

4. 14 Gouere 2026 da 15:44 UTCmonitoring

   Os sites do Docs voltaram a carregar, e a nossa equipa está a monitorizar as coisas neste momento. Providenciaremos outra atualização quando as coisas estiverem totalmente resolvidas.

5. 14 Gouere 2026 da 19:00 UTCresolved

   Ajuda Scout Docs está totalmente operacional - estamos fechando isso. Obrigado por sua paciência enquanto trabalhamos neste!

Traduzido automaticamente da atualização oficial do incidente.

1. 9 Gouere 2026 da 14:59 UTCinvestigating

   Atualmente estamos investigando relatórios de clientes com problemas de acesso ao Help Scout. Continuaremos a actualizar à medida que tivermos mais informações.

2. 9 Gouere 2026 da 15:34 UTCmonitoring

   Os problemas de acesso ao Help Scout resolveram. Nossa equipe de engenharia continua monitorando a situação e investigando a causa.

3. 9 Gouere 2026 da 17:15 UTCresolved

   As questões de acesso foram totalmente resolvidas, e este incidente está agora encerrado. Desculpe qualquer inconveniente causado, e obrigado pela sua paciência.

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Gouere 2026 da 11:31 UTCinvestigating

   We’re currently investigating an issue affecting Automatic Workflows. We'll post an update as soon as we have more to share. Thank you for your patience.

2. 6 Gouere 2026 da 13:26 UTCmonitoring

   The root cause has been discovered and fixed. New conversations are being processed correctly by automatic workflows. We're looking into the missed conversations that should have triggered workflows, and we'll post an update when we have more information. Thanks again for your patience and sorry for the disruption today.

3. 6 Gouere 2026 da 15:27 UTCresolved

   Between ~05:06–12:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them. The issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken. If you'd like extra support, please email our team: [email protected]

1. 30 Mezheven 2026 da 07:40 UTCinvestigating

   We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.

2. 30 Mezheven 2026 da 08:32 UTCidentified

   We've identified the cause of the report export delays, and our team is actively working on a fix. Report exports remain delayed while we work on this. We'll post another update as soon as the fix is in place. Thank you for your continued patience.

3. 30 Mezheven 2026 da 09:43 UTCmonitoring

   A fix is in place, and report exports are processing normally again. Exports that were delayed during the disruption are being cleared, and new requests are being delivered as expected. We're continuing to monitor to ensure everything remains stable, and we'll post a final update once we've confirmed the issue is fully resolved.

4. 30 Mezheven 2026 da 10:47 UTCresolved

   This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at [email protected], and we'll investigate. Thank you for your patience today.

1. 17 Mezheven 2026 da 11:46 UTCidentified

   Some customers may be seeing slower-than-usual results or occasional failures when using global search. We've identified the cause, and our engineering team is actively working on a fix. We'll post an update here as soon as the situation improves.

2. 17 Mezheven 2026 da 13:11 UTCidentified

   Our team is continuing to work on the issue affecting global search. Some customers may still see slower-than-usual results in the meantime. We'll post another update as soon as we have more to share.

3. 17 Mezheven 2026 da 15:43 UTCidentified

   Our team continues to address the issue affecting global search and has scheduled further work for tomorrow morning (CET) during a low-traffic window. Some customers may experience intermittent search slowness until this is complete.

4. 18 Mezheven 2026 da 06:22 UTCidentified

   Our engineering team has resumed work on the issue affecting global search this morning. Some customers may continue to see slower-than-usual or incomplete search results while this is in progress. We'll share another update as soon as we have more.

5. 18 Mezheven 2026 da 08:47 UTCidentified

   Our engineering team has made progress on the issue affecting global search: search results are recovering for affected customers. Tag management may still be affected for some customers; our team is working on a resolution. We'll post another update as soon as we have more.

6. 18 Mezheven 2026 da 10:45 UTCresolved

   This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email [email protected], and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.

1. 8 Mae 2026 da 00:43 UTCinvestigating

   We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.

2. 8 Mae 2026 da 01:21 UTCidentified

   Due to an outage with one of our third-party service providers, inbound email delays and other sluggishness around the app may continue. We're closely monitoring updates from our provider and working to improve performance as quickly as possible.

3. 8 Mae 2026 da 01:35 UTCmonitoring

   In-app performance has recovered in Help Scout and any delayed inbound email should now be delivered. We're continuing to monitor this situation as our third-party provider is still experiencing degraded performance. We'll continue to monitor that situation and will post updates as they come.

4. 8 Mae 2026 da 02:05 UTCresolved

   Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!

1. 6 Mae 2026 da 16:53 UTCinvestigating

   We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.

2. 6 Mae 2026 da 17:02 UTCmonitoring

   Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.

3. 6 Mae 2026 da 18:40 UTCresolved

   Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!

1. 27 Ebrel 2026 da 12:43 UTCinvestigating

   We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.

2. 27 Ebrel 2026 da 12:54 UTCresolved

   Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.

1. 21 Ebrel 2026 da 19:50 UTCinvestigating

   We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.

2. 21 Ebrel 2026 da 20:22 UTCmonitoring

   Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!

3. 21 Ebrel 2026 da 21:29 UTCmonitoring

   Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.

4. 21 Ebrel 2026 da 22:01 UTCresolved

   Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!

1. 20 Ebrel 2026 da 14:52 UTCidentified

   Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.

2. 20 Ebrel 2026 da 15:04 UTCresolved

   The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!

1. 14 Ebrel 2026 da 16:21 UTCinvestigating

   Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.

2. 14 Ebrel 2026 da 17:01 UTCresolved

   Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!

1. 13 Ebrel 2026 da 21:51 UTCinvestigating

   Hey there folks, we're currently receiving reports of Reporting Views displaying inconsistent metrics. Our team is investigating and we'll be back with more updates soon!

2. 13 Ebrel 2026 da 22:57 UTCinvestigating

   Our team are still investigating issues with Reports. For now, you may see some inconsistent metrics as well as issues when creating/applying views to Reports. We'll post again as soon as we have more to share - thanks for your patience while we work on this!

3. 13 Ebrel 2026 da 23:27 UTCresolved

   Our team has resolved this issue. You should no longer see inconsistent reporting metrics or any issues with reporting views. Apologies for the disruption today, folks!

1. 8 Ebrel 2026 da 16:40 UTCinvestigating

   We’re currently investigating reports of inbound email issues. For some Inboxes, emails are not being forwarded from Gmail into Help Scout, starting from around 1pm UTC. We'll post again as soon as we have more to share.

2. 8 Ebrel 2026 da 17:29 UTCinvestigating

   We’re still investigating issues with inbound emails for some accounts. This seems to be impacting emails forwarded from Google, specifically from Google Groups. We will continue to share updates as soon as we know more - thanks for your patience!

3. 8 Ebrel 2026 da 18:22 UTCidentified

   We're continuing to monitor issues with inbound mail as a result of a current outage at Google, which seems to specifically impact certain emails forwarded from Google Workspace emails. We'll keep sharing updates on this as we get them from Google.

4. 8 Ebrel 2026 da 19:47 UTCidentified

   We are still monitoring this ongoing outage with Google, which continues to impact emails forwarded to Help Scout in certain cases. As soon as we have confirmation from Google that this issue has been fully resolved, we'll post an update here. Thanks for your continued patience!

5. 8 Ebrel 2026 da 22:29 UTCidentified

   Just sharing another quick update, we're still monitoring this outage at Google. For now, some incoming emails may not be forwarded to Help Scout from from Gmail and Google Groups. We'll continue to post updates here until the issue has been resolved.

6. 8 Ebrel 2026 da 23:10 UTCresolved

   It looks like the issue at Google has been resolved, so inbound emails forwarded to Help Scout from Google accounts should now be working as normal once again. If you do run into any further issues, just reach out to let us know.