Histórico de interrupções do Helpshift

1. 31 Eost 2026 da 18:02 UTCinvestigating

   Estamos cientes de uma falha contínua de serviço do Snowflake que está impactando os serviços dependentes do Snowflake para recuperação e processamento de dados. Impacto do Cliente: Os serviços afetados podem ter uma disponibilidade degradada, dados atrasados ou problemas de funcionalidade. Estado: Estamos monitorando ativamente a recuperação de Snowflake e avaliando o impacto em nossos serviços. Nenhuma ação é necessária aos clientes neste momento. Continuaremos a fornecer atualizações à medida que a situação progride e confirmaremos quando os serviços afetados retornarem ao normal.

2. 31 Eost 2026 da 18:05 UTCinvestigating

   Continuamos a acompanhar de perto a situação e forneceremos novas actualizações à medida que a questão avança.

3. 31 Eost 2026 da 20:57 UTCresolved

   O problema causado pela falha do Floco de Neve foi resolvido. Os seguintes serviços estão agora totalmente operacionais: Análise do Painel Poder BI API de análise A recuperação e o processamento de dados voltaram ao normal, e todos os serviços afetados estão funcionando como esperado. Se você encontrar algum problema relacionado, não hesite em contactar nossa equipe de suporte em [email protected]. Pedimos desculpas por qualquer inconveniente causado e apreciamos sua paciência e compreensão.

Traduzido automaticamente da atualização oficial do incidente.

1. 31 Gouere 2026 da 12:31 UTCinvestigating

   Atualmente estamos experimentando desempenho degradado impactando a página de suporte da Web. Os usuários podem encontrar erros ao tentar criar um ticket através do formulário Contact Us e Formulários Inteligentes.

2. 31 Gouere 2026 da 14:23 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 31 Gouere 2026 da 14:37 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Gouere 2026 da 07:52 UTCinvestigating

   Atualmente estamos experimentando desempenho degradado afetando o Painel de Análise. Os usuários podem notar que a função de rolagem não está funcionando como esperado.

2. 24 Gouere 2026 da 09:23 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 7 Gouere 2026 da 12:49 UTCinvestigating

   Atualmente estamos experimentando um problema com o Helpshift, onde alguns agentes estão encontrando erros ou latência no painel.

2. 7 Gouere 2026 da 13:06 UTCinvestigating

   Continuamos a investigar esta questão.

3. 7 Gouere 2026 da 13:59 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 7 Gouere 2026 da 14:04 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gouere 2026 da 12:03 UTCinvestigating

   Atualmente estamos experimentando uma Queda em torno de Automaçãos,Bots e Visualizações Inteligentes. Nossa equipe está investigando o problema e trabalhando para restaurar os serviços o mais rápido possível.

2. 2 Gouere 2026 da 12:23 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

3. 2 Gouere 2026 da 12:39 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 2 Gouere 2026 da 12:42 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Mezheven 2026 da 12:40 UTCinvestigating

   We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 16 Mezheven 2026 da 13:07 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 Mezheven 2026 da 13:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 Mezheven 2026 da 13:21 UTCresolved

   This incident has been resolved.

1. 4 Mezheven 2026 da 08:47 UTCinvestigating

   We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.

2. 4 Mezheven 2026 da 08:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 Mezheven 2026 da 09:04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 4 Mezheven 2026 da 09:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 4 Mezheven 2026 da 09:31 UTCresolved

   This incident has been resolved.

1. 22 Mae 2026 da 17:07 UTCinvestigating

   We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Analytics → Advanced Analytics → Issues (All) All Endpoints under the Analytics API. For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.

2. 22 Mae 2026 da 18:38 UTCinvestigating

   We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.

3. 22 Mae 2026 da 18:48 UTCidentified

   We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available.

4. 22 Mae 2026 da 20:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22 Mae 2026 da 20:25 UTCresolved

   This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at [email protected]. We sincerely apologize for any inconvenience caused.

1. 7 Mae 2026 da 11:19 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 7 Mae 2026 da 11:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 Mae 2026 da 11:45 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 7 Mae 2026 da 11:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7 Mae 2026 da 12:09 UTCresolved

   This incident has been resolved.

1. 5 Mae 2026 da 12:19 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 Mae 2026 da 13:56 UTCinvestigating

   We are actively continuing our investigation into this issue.

3. 5 Mae 2026 da 15:32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 5 Mae 2026 da 16:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 Mae 2026 da 18:11 UTCresolved

   The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience.

1. 5 Mae 2026 da 10:04 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 Mae 2026 da 11:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 Mae 2026 da 11:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 Mae 2026 da 12:06 UTCresolved

   This incident has been resolved.

1. 5 Mae 2026 da 08:58 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 Mae 2026 da 09:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 Mae 2026 da 09:31 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 5 Mae 2026 da 09:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 Mae 2026 da 09:41 UTCresolved

   This incident has been resolved.

1. 14 Ebrel 2026 da 12:47 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 14 Ebrel 2026 da 13:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 Ebrel 2026 da 13:08 UTCresolved

   This incident has been resolved.

1. 1 Ebrel 2026 da 10:16 UTCinvestigating

   We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

2. 1 Ebrel 2026 da 10:28 UTCresolved

   This incident has been resolved.

1. 10 Meurzh 2026 da 19:26 UTCinvestigating

   We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

2. 10 Meurzh 2026 da 21:49 UTCidentified

   The root cause of the degraded performance has been determined, and a fix has been applied.

3. 10 Meurzh 2026 da 22:20 UTCmonitoring

   The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.

4. 10 Meurzh 2026 da 22:37 UTCresolved

   The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].

1. 17 Cʼhwevrer 2026 da 14:58 UTCinvestigating

   We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

2. 17 Cʼhwevrer 2026 da 15:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 Cʼhwevrer 2026 da 15:15 UTCresolved

   This incident has been resolved.

1. 19 Kerzu 2025 da 09:51 UTCinvestigating

   We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

2. 19 Kerzu 2025 da 09:58 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 Kerzu 2025 da 11:06 UTCresolved

   This incident has been resolved.

1. 5 Kerzu 2025 da 09:06 UTCinvestigating

   We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

2. 5 Kerzu 2025 da 09:09 UTCresolved

   This incident has been resolved.

1. 5 Kerzu 2025 da 07:01 UTCinvestigating

   Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

2. 5 Kerzu 2025 da 07:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 Kerzu 2025 da 07:20 UTCresolved

   This incident has been resolved.

1. 27 Du 2025 da 09:32 UTCinvestigating

   We are currently investigating this issue.

2. 27 Du 2025 da 09:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 Du 2025 da 09:58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27 Du 2025 da 10:17 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 Du 2025 da 10:22 UTCresolved

   This incident has been resolved.