Histórico de interrupções do Natterbox

1. 6 Here 2026 da 14:23 UTCresolved

   5 de Outubro de 2026 às 15h33 Identificado - Estamos ativamente investigando um problema que afeta atualmente tanto o envio como o recebimento de SMS. Nossa equipe técnica está trabalhando para identificar a causa e restaurar toda a funcionalidade. Atualizaremos nossa página de status com mais detalhes à medida que nossa investigação avança. 5 de outubro de 2026 3:50PM BST Identificado - A degradação do serviço está atualmente impactando canais digitais mais amplos, incluindo SMS, WhatsApp e Web Chat. Nossa equipe técnica está trabalhando ativamente para restaurar o serviço normal. Atualizaremos nossa página de status com mais detalhes à medida que nossa investigação avança. 5 de Outubro de 2026 5:27 P.C. Monitoramento - Foi aplicada uma mitigação e todos os serviços de mensagens digitais estão atualmente operacionais. Continuamos a monitorar de perto o desempenho da plataforma enquanto nossa equipe de engenharia finaliza uma resolução permanente. 6 de outubro de 2026 3:23PM BST Resolução - Na sequência de um período de acompanhamento rigoroso, confirmámos que não houve mais ocorrências da questão e o incidente está agora encerrado. Pedimos desculpa por qualquer inconveniente que isto possa ter causado. Entre em contato com nossa Equipe de Suporte ao Cliente se você tiver mais problemas.

Traduzido automaticamente da atualização oficial do incidente.

1. 4 Here 2026 da 11:08 UTCresolved

   3 de outubro de 2026 7:08PM BST Investigando - Após uma atualização da Salesforce, alguns clientes podem experimentar chamadas falhadas onde uma política de roteamento está usando o componente IA. Estamos atualmente investigando e forneceremos atualizações quando possível. 4 de outubro de 2026 12:08 P.C. Resolução - A questão deve agora ser resolvida. Entre em contato com nossa equipe de suporte se você ainda estiver tendo problemas.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Gwengolo 2026 da 14:42 UTCresolved

   16 de Setembro de 2026 10:07AM BST Identificado - Esteja avisado de que a Salesforce está atualmente passando por um incidente de serviço. Este não é um problema com a Plataforma Natterbox, mas porque nossos serviços estão integrados com a Salesforce, a Integração de Telefonia Computadora CTI (Natterbox CTI) pode ser temporariamente impactada durante esse tempo. O que você deve fazer: Recomendamos que os clientes monitorem diretamente a Salesforce Status Page (https://status.salesforce.com) para as atualizações mais imediatas sobre a recuperação da plataforma. Próximas atualizações: Estamos ativamente aguardando novas atualizações diretamente da Salesforce e atualizaremos esta página de status da Natterbox assim que novas informações estiverem disponíveis. 16 de Setembro de 2026 10:51 AM BST Identificado - A equipe de suporte ao cliente Natterbox também é afetada intermitentemente por este incidente de serviço Salesforce. Como nossas equipes internas são atualmente incapazes de acessar de forma confiável os registros da Salesforce e da conta do cliente, por favor, espere alguns atrasos em nossos tempos de resposta. Estamos fazendo tudo o que podemos para ajudá-lo usando fluxos de trabalho de retorno, e apreciamos sua paciência e compreensão enquanto a Salesforce trabalha para resolver esse problema. 16 de setembro de 2026 3:42PM BST Resolvido - A Salesforce relatou que completou a implantação de sua mitigação para as demais instâncias impactadas. Eles estão atualmente realizando reinícios manuais em quaisquer instâncias restantes que não recuperar automaticamente. Enquanto a grande maioria dos serviços são totalmente restaurados, Salesforce observa que alguns clientes individuais em instâncias específicas ainda podem experimentar atrasos residuais ou erros intermitentes. Por favor, continue monitorando a página de status do Salesforce para atualizações específicas de sua instância. Se você continuar a experimentar quaisquer problemas persistentes do CTI Natterbox, não hesite em contatar nossa equipe de Suporte ao Cliente através de nossos canais padrão para assistência.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Gouere 2026 da 10:35 UTCresolved

   July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 25 Mezheven 2026 da 12:03 UTCresolved

   June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 22 Mezheven 2026 da 08:40 UTCresolved

   June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 Mezheven 2026 da 11:39 UTCresolved

   June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 26 Mae 2026 da 13:20 UTCresolved

   May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 29 Ebrel 2026 da 08:44 UTCresolved

   April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 18 Meurzh 2026 da 17:40 UTCresolved

   March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 Meurzh 2026 da 12:55 UTCresolved

   March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.