Products Up Status

Between 10:21 and 10:28 UTC on June 2, access to Productsup Platform was briefly unavailable for all users. The cause was a short replication pause on a backend database cluster, which delayed authentication requests for about 6 minutes. Service recovered automatically and login is working normally again. No action is needed on your side. We're reviewing the backend database behaviour to prevent a recurrence.

This incident has been resolved.

This incident has been resolved. Data source imports are processing normally again. Earlier today, some imports experienced longer-than-usual processing times, primarily affecting connections to third-party platforms that were applying API rate limits to incoming requests. The backlog has now cleared and import times have returned to normal. We have also taken steps to reduce the likelihood of similar delays in the future. Thank you for your patience.

This incident has been resolved.

The issue affecting the platform has been resolved. Service has been restored and the platform is operating normally. Our team will continue to monitor the systems to ensure ongoing stability and performance. We appreciate your patience while we worked to resolve this incident. Thank you for your understanding.

Elevated errors on a network interface in one of our storage cluster nodes caused disruption on our Transport File Service (HTTP/FTP). After the faulty node was isolated by our engineer on duty, downloads were available as normal.

The networking configuration conflict caused by the backup node rejoining the cluster has been fully resolved. The cluster auto-recovered and all nodes are operating normally. No data loss or lasting impact. We will review the backup node rejoin behavior and networking config to prevent recurrence. Thanks for your patience.

This incident has been resolved.

We have successfully resolved the issues affecting image generation. The service is now operating at full capacity. Our investigation identified that the timeouts were caused by an isolated surge in volume that exceeded our standard system limits. To prevent this from recurring, we have increased our capacity safeguards. These updates will ensure consistent performance for all users, even during periods of high demand. Thank you for your patience while we stabilized the service.

Dear customers, the module has been replaced by our provider and performance is back to normal. Thanks again for your patience during this incident. Best regards, Your Productsup Tech Operations Team

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.