Histórico de interrupções do Propay

1. 22 Here 2026 da 16:28 UTCresolved

   Fomos informados de que havia uma questão no tratamento de algumas restituições que foram iniciadas 10/7/26. Identificamos e reapresentamos todas as transações que não reembolsaram com sucesso, e nossa equipe SPM estará em contato com parceiros com quaisquer comerciantes afetados, com informações específicas de transação.

Traduzido automaticamente da atualização oficial do incidente.

1. 5 Here 2026 da 17:37 UTCinvestigating

   Às 1:00 da manhã (MDT) na quarta-feira, 7 de outubro de 2026, o sistema de banco de dados será submetido à manutenção. Infelizmente, os relatórios serão atrasados devido à manutenção. Não esperamos que o atraso seja superior a algumas horas.

2. 7 Here 2026 da 13:12 UTCresolved

   A manutenção está concluída.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Gwengolo 2026 da 21:22 UTCinvestigating

   Estamos cientes de uma questão de atraso no financiamento de alguns comerciantes. Nossas equipes trabalham para identificar e resolver o problema o mais rápido possível.

2. 17 Gwengolo 2026 da 21:35 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 17 Gwengolo 2026 da 21:50 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Gouere 2026 da 16:18 UTCinvestigating

   Às 3:00 da manhã (MT) na quinta-feira, 16 de julho, o sistema de banco de dados passará por sua manutenção mensal. Não antecipamos mais de 5 minutos de interrupção de serviço durante este período de tempo.

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Gouere 2026 da 20:35 UTCidentified

   We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

2. 13 Gouere 2026 da 14:41 UTCresolved

   This incident has been resolved.

1. 12 Mezheven 2026 da 20:55 UTCinvestigating

   We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

2. 13 Mezheven 2026 da 01:39 UTCresolved

   This incident has been resolved.

1. 29 Mae 2026 da 19:37 UTCinvestigating

   We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

2. 30 Mae 2026 da 14:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 Mezheven 2026 da 19:16 UTCresolved

   This incident has been resolved.

1. 29 Mae 2026 da 14:27 UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 29 Mae 2026 da 15:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 Mae 2026 da 17:43 UTCresolved

   This incident has been resolved, with traffic normalizing effective 10:45am MT.

1. 12 Mae 2026 da 21:09 UTCinvestigating

   At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.

2. 13 Mae 2026 da 13:52 UTCresolved

   This incident has been resolved.

1. 30 Ebrel 2026 da 17:08 UTCinvestigating

   We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

2. 1 Mae 2026 da 16:02 UTCresolved

   This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.

1. 22 Ebrel 2026 da 13:12 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 22 Ebrel 2026 da 21:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 Ebrel 2026 da 21:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22 Ebrel 2026 da 21:10 UTCresolved

   This incident has been resolved.

1. 15 Ebrel 2026 da 21:26 UTCinvestigating

   We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.

2. 16 Ebrel 2026 da 14:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 Ebrel 2026 da 19:00 UTCresolved

   This incident has been resolved.

1. 21 Ebrel 2026 da 17:57 UTCresolved

   We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.

1. 30 Meurzh 2026 da 16:13 UTCidentified

   We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.

2. 30 Meurzh 2026 da 21:50 UTCmonitoring

   Our teams have located the cause of the issue and will be implementing a fix overnight to address it.

3. 31 Meurzh 2026 da 15:03 UTCresolved

   This incident has been resolved as of March 30 at 11pmMT/1amET.

1. 12 Meurzh 2026 da 20:07 UTCresolved

   We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.

1. 13 Cʼhwevrer 2026 da 01:46 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.

2. 13 Cʼhwevrer 2026 da 02:55 UTCidentified

   Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.

3. 13 Cʼhwevrer 2026 da 04:02 UTCmonitoring

   Delayed reports are now delivering.

4. 13 Cʼhwevrer 2026 da 04:13 UTCresolved

   Reports should be delivered now. Please contact Partner Support for any remaining missing reports.

1. 11 Cʼhwevrer 2026 da 16:52 UTCresolved

   We are aware of an issue that was preventing some transactions from being processed. Incident timeline: 7:14 AM to 9:30 AM MT The issue has been resolved.

1. 10 Cʼhwevrer 2026 da 15:25 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 10 Cʼhwevrer 2026 da 17:41 UTCresolved

   This incident has been resolved.

1. 6 Genver 2026 da 21:01 UTCidentified

   We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

2. 7 Genver 2026 da 00:24 UTCmonitoring

   We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

3. 7 Genver 2026 da 16:38 UTCresolved

   We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.

1. 27 Kerzu 2025 da 17:49 UTCinvestigating

   We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.

2. 28 Kerzu 2025 da 00:52 UTCresolved

   This incident has been resolved.