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    Last checked 28 de out., 05:21 UTC

    Propay status

    Payment solutions for small businesses and enterprises to accept credit cards.

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    Current statusHealth graphOutage reportsOutage mapSocial signalsStatus historyComponentsIncident historyMaintenanceCommunityReviewsAboutFAQsMonitor serviceSimilar servicesComparison

    Latest activity

    Last 24 hours
    1. Status verification pending

      The latest official observation is not fresh enough to confirm current service health.

      Official provider status
      28 de out., 05:21 UTC
    2. Official incident active

      ProPay Monthly Database Maintenance Reminder for July 2026 — At 3:00 a.m. (MT) on Thursday, July 16th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.

      Official provider status
      14 de jul., 16:18 UTC

    Propay outage reports

    0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

    Nenhum relato recente de indisponibilidade

    A comunidade não enviou relatos de indisponibilidade para este serviço nas últimas 24 horas.

    Receba notificações quando o status de Propay mudar

    Notificações por e-mail, push e webhook.

    Iniciar monitoramento

    Mapa de interrupções do Propay

    Approved reports from the last 24 hours, grouped by country. Markers show country-level locations, not precise locations or confirmed affected infrastructure.
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    Mapa de interrupções do Propay

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    Propay status history

    Official status observations, not measured service uptime.

    Propay components

    Component nameStatus
    Propay Production Processing Solutions — Direct Credit Card and ACH Processing statusUp
    Propay Testing Environments — Integration TEST Environment statusUp
    Propay Production Processing Solutions — Websites, Mobile, and Card Readers statusUp
    Propay Production Processing Solutions — Payment Facilitation - Heartland, Portico statusUp
    Propay Production Processing Solutions — Payment Facilitation - Global Payments API (GP API) statusUp
    Propay Production Processing Solutions — Payment Facilitation - Cayan Genius statusUp
    Propay Production Supporting Solutions — xfer.propay.com - SFTP Reports statusUp
    Propay Integrated Gateways — 3rd Party Providers statusUp
    Propay Production Supporting Solutions — Bank Transfers statusUp
    Propay Production Supporting Solutions — Phones statusUp

    Propay incident history

    Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

    View more history
    Incident nameDurationStartedUTCAcknowledgedSeverity
    Official status·Resolved0m22 de out. de 202616:28 UTCYesUnknown
    Official status·Resolved43h 34m5 de out. de 202617:37 UTCYesUnknown
    Official status·Resolved28m17 de set. de 202621:22 UTCYesUnknown
    Official status·Unresolved2533h 44mOngoing14 de jul. de 202616:18 UTCYesUnknown
    Official status·Resolved66h 6m10 de jul. de 202620:35 UTCYesUnknown
    Official status·Resolved4h 44m12 de jun. de 202620:55 UTCYesUnknown
    Official status·Resolved71h 39m29 de mai. de 202619:37 UTCYesUnknown
    Official status·Resolved3h 16m29 de mai. de 202614:27 UTCYesUnknown

    Sobre o monitoramento de Propay no Uptimus

    O Uptimus monitora Propay pela fonte oficial e normaliza incidentes, manutenções e componentes em um status consistente.

    Esta página inclui atualmente 15 componentes monitorados, 52 incidentes, 66 manutenções e 11 dias de histórico conhecido.

    O Uptimus é um serviço independente e não é afiliado ao Propay. Um status saudável não garante que todos os usuários, dispositivos ou regiões estejam sem problemas.

    Como o Uptimus monitora Propay

    Receba alertas quando Propay ou um componente monitorado informar uma falha grave ou crítica. Os alertas podem ser enviados pelos canais ativados no workspace, incluindo e-mail, push e integrações configuradas. O histórico disponível contém 52 incidentes indexados e oferece contexto além do status atual. Um incidente recente indexado foi “Transaction Refund Issue - 10/7/26”.

    Receba alertas sobre desempenho degradado, impacto parcial e incidentes que não representam uma falha completa. O Uptimus monitora atualmente 15 componentes do Propay: Direct Credit Card and ACH Processing, Integration TEST Environment, Websites, Mobile, and Card Readers, Payment Facilitation - Heartland, Portico. Os alertas podem ser enviados pelos canais ativados no workspace, incluindo e-mail, push e integrações configuradas.

    Notificações de manutenção

    Scheduled maintenance

    Planned work published by the official provider.

    1. ✓

      New Ticketing System: Update

      Maintenance

      As an update to our previously announced migration to a new ticketing system (https://status.propay.com/incidents/vktvqzb7zjmb) we wanted to provide this additional clarification. The new ticketing system has new, system-specific emails that have been created for our various ProPay teams, to help better route tickets to the various ProPay support groups. Moving forward, best practices will be to begin emailing these new emails to submit a ticket, when not logging in directly to submit a ticket. Please Note: Existing emails to the existing team emails will still function to create tickets, but those emails will be deprecated over the coming months, so please begin to transition to using the following emails: Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] Forward to: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected]

      Started 1 Du 2026, 06:00 UTC · Ongoing

    2. ✓

      ProPay Production Environment Scheduled Release Update 26.PI19.R1 (October Release)

      Maintenance

      On Thursday, October 29th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.PI19.R1 (October Release) *** All services and sites may be unavailable during this time frame. *** *We have added the “Authorized Signer First Name” and “Authorized Signer Last Name” fields to the Partner Portal to support enhanced merchant onboarding data quality and compliance requirements. This will show in the Account Overview section of the Partner Portal *We have corrected an issue with the TransType 34 API call, where transactions with insufficient funds were incorrectly returning ACHInReturned instead of ACHInRejected, causing downstream systems to misclassify failures and disrupt re-billing workflows. We have updated the TransType 34 response to return the correct status code. *We have added BusinessZipCode validation to ensure data integrity and compliance, as previous API updates for U.S. business accounts were accepting invalid ZIP code values due to missing validation. We have updated all API calls with a value to return an accurate response if the value is invalid. *We have improved the logic of the TransType 400 authorization API call to eliminate false Status 65 time out responses for transactions where payment authorizations succeeded. *We have updated the logic of the Comprehensive Risk Chargeback Report, due to an issue where the report displayed the representment status inconsistently across each daily report.. The update will prevent the issue where the same chargeback line could switch between New and Resolved on this report. With this update, a chargeback in arbitration should show New until it is resolved, and a resolved chargeback should show Resolved and keep the correct representment date.

      Started 29 Here 2026, 06:00 UTC · Ongoing

    3. ✓

      New Ticketing System

      Resolved

      The scheduled maintenance has been completed.

      Started 12 Here 2026, 14:00 UTC · Resolved 14 Here 2026, 14:00 UTC

    4. ✓

      Propay October 2026 Card Brand Regulatory Notice - Reminder

      Resolved

      The scheduled maintenance has been completed.

      Started 1 Here 2026, 06:00 UTC · Resolved 1 Here 2026, 06:05 UTC

    5. ✓

      ACH Authorization Compliance Reminder

      Resolved

      The scheduled maintenance has been completed.

      Started 1 Here 2026, 06:00 UTC · Resolved 1 Here 2026, 06:15 UTC

    6. ✓

      ProPay Production Environment Scheduled Release Update 26.PI18.R3 (September Release)

      Resolved

      The scheduled maintenance has been completed.

      Started 24 Gwen. 2026, 06:00 UTC · Resolved 24 Gwen. 2026, 11:00 UTC

    7. ✓

      Propay October 2026 Card Brand Regulatory Notice - Reminder

      Resolved

      The scheduled maintenance has been completed.

      Started 24 Gwen. 2026, 06:00 UTC · Resolved 24 Gwen. 2026, 06:05 UTC

    8. ✓

      ProPay September 2026 Database Maintenance Reminder

      Resolved

      The scheduled maintenance has been completed.

      Started 17 Gwen. 2026, 09:00 UTC · Resolved 17 Gwen. 2026, 09:05 UTC

    Receba alertas quando Propay publicar manutenção planejada, programada ou ativa. O Uptimus indexou 66 janelas de manutenção do histórico disponível do Propay. Os alertas podem ser enviados pelos canais ativados no workspace, incluindo e-mail, push e integrações configuradas.
    Notificações de recuperação
    Saiba quando Propay ou um componente afetado voltar ao funcionamento saudável. A página contém 11 dias de histórico conhecido e mantém eventos resolvidos para análise. Os alertas podem ser enviados pelos canais ativados no workspace, incluindo e-mail, push e integrações configuradas.
    Mensagens de status
    O Uptimus armazena o título do incidente publicado por Propay e o mostra com o status normalizado. O histórico disponível contém 52 incidentes indexados e oferece contexto além do status atual. Um incidente recente indexado foi “Transaction Refund Issue - 10/7/26”.
    Detalhes do status
    As atualizações de incidentes e manutenção são preservadas para acompanhar investigação, mitigação e recuperação. Uma atualização oficial recente preservada pelo Uptimus diz: “We have been made aware that there was an issue in processing some refunds that were initiated 10/7/26. We have identified and resubmitted all the transactions which did not refund successfully, and our SPM team will be in contact with partners with any aff…”.
    Filtro de componentes
    Escolha todos os componentes ou apenas os produtos Propay usados. Os alertas oficiais respeitam essa seleção. O Uptimus monitora atualmente 15 componentes do Propay: Direct Credit Card and ACH Processing, Integration TEST Environment, Websites, Mobile, and Card Readers, Payment Facilitation - Heartland, Portico. O filtro altera os alertas oficiais entregues, mas não remove eventos do histórico público.

    Perguntas frequentes

    Receba notificações quando o status de Propay mudar

    Iniciar monitoramento
    Similar services
    Comparison

    Uptimus vs Downdetector para Propay

    As páginas públicas do Downdetector são orientadas por relatos de usuários. O Uptimus combina essa atividade com incidentes oficiais, manutenções e saúde dos componentes quando o provedor publica esses dados.

    Uptimus vs Downdetector para Propay
    Critérios de comparaçãoUptimusDowndetector
    Relatos da comunidade sobre PropayIncluídoIncluído
    Linha de base adaptativa que separa casos isolados de uma interrupção amplaIncluídoIncluído
    Atividade de 24 horas e visualização regional de interrupçõesIncluídoIncluído
    Um espaço para sites, provedores de status, jogos Steam e apps e jogos AndroidIncluídoProduto separado
    Alertas por e-mail, push e webhook no mesmo espaçoIncluídoProduto separado
    Atualizações oficiais de incidentes e linha do tempo de PropayIncluídoBaseado em relatos
    Saúde dos componentes e manutenções exibidas separadamenteIncluídoLimitado nas páginas públicas
    IncluídoBaseado em relatos · Limitado nas páginas públicasProduto separado

    The current official status of Propay cannot be verified. The latest stored provider observation indicated normal operation. 0 reports were recorded for Propay in the last 24 hours. Last official check: 28 de out., 05:21 UTC.

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